Best Buy Hickory

Fenomenal, rápida atención y gran servicio

I got a tv for my birthday and didn't open it till two weeks later because I was moving into my first apartment. Upon opening I noticed there wasn't a manual, remote, or a Power cord therefore leaving the tv completely inoperable. I called and got informed since it was past the fourteen day period I should bring it to the store to find a solution, either replacing the whole box or just giving me the missing pieces. When i got to this location I explained my situation to the manager on duty. He tells me that the only way he can do something is if i show him that they will receive something out of it and I would have to become a member for 30 dollars to receive a replacement. I drove from my new location all the way back to my hometown to bring the tv here and received no help without bargain. I do not have the money currently to sign up for something that simply was out of my control. This isn't fair and didn't seem handled properly to me, the business was shady.

I haven’t been to this store in years and had a problem with a device that was under warranty and they ordered a replacement. I had a question about my order and could only speak to AI. When I did get customer service on the phone she couldn’t understand English, our language here in good old USA. She asked if she could schedule me an appointment to pick up the device and I said yes and then she hung up on me. If I hadn’t had to go to this store for my Apple replacement I wouldn’t have.

Great store