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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2853 reviews)
Mark T
December 09, 2025
5 out of 5
Brick was awesome in customer service and was able to help me out! She was very polite and professional and made my experience great! Thanks!
Chastity M
December 09, 2025
2 out of 5
This is unfortunate because this negative review isn’t necessarily about the store as much as the product.
Late 2024 I bought this prebuilt gaming PC from the store. Was well reviewed and it was on a sale when I bought it.
I use it to stream discord, open emails, make Amazon purchases and play one online game. Aside from that, I don’t have much need to do anything else.
Within 6 months of purchasing I had to take it in to geek squad 3x because it would get a blue screen and crash on the daily. For doing simple tasks. One of the times taking it in it was found that it had downloaded windows onto itself 2x. The geek squad team was nothing but professional as well as the Best Buy associates. And I felt like they did what they could to fix it. We did change some
Of the hardware too. But the team at the time had believed I had just gotten a bad PC. I haven’t taken it back in because I don’t feel like the product I bought isn’t fixable at this point.
After that, I still deal with my PC randomly crashing. In a game? Crash. Browsing the internet? Crash. Leave it idle on the Home Screen for 15 minutes? Crash. Wake it from sleep? Crash. I never know when it’s going to happen or what’s causing it.
Drivers stay relatively updated. Same for Windows.
Sometimes it crashes and resets. Sometimes it’s just frozen.
It’s just a it upsetting to have invested my money into a product that is honestly just bad.
The PC I have is the:
IBUYPOWER
System Model: AMD RYZEN 7 7700 8 Core Processor
BIOS: 3035
Memory: 32768MB RAM
Patrick G
December 02, 2025
3 out of 5
Typical best buy.
Staff was very helpful
Items I needed were not in stock or not available
wayne L
November 29, 2025
5 out of 5
Damon was so knowledgeable and helpful and he went out of his way to make sure we found everything we needed and helped us all the way through the check out process! What a great experience, thanks! We went on black Friday and the store was so stream lined and helpful employees everywhere.