Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2900 reviews)
Mikai P
June 23, 2026
5 out of 5
Went to the Geek Squad for a flashing phone screen and Sean with assistance from Skylar had given me a clear diagnosis and a time estimate with a quick turn around.
Danny K
June 23, 2026
5 out of 5
I really appreciate their recycle program. 3 electronic items daily. TV’s bought from them but mostly anything else limited to 3 a day.
Stan N
June 23, 2026
5 out of 5
Excellent interaction with the geeks getting a quote to upgrade my truck center console navigation system....
Marleigh B
June 21, 2026
5 out of 5
I have never been to Best Buy but my iPad needed to be restored and there prices where better then a cell phone repair shop and I loved the experience especially since it was my first time on there the geeks repair people where very kind and respectful and give me a good deal on my iPad and I’m a home body I hate going places but I needed my iPad fix and I felt calm and peace full so 5 stars up Best Buy