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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2856 reviews)
Robert S
December 21, 2025
2 out of 5
Just looking to pay for beverages & was informed by on employee I don’t have a register to check out and said try someone else
Went to a register with 2 employees & was directed to the customer service line
Finally was checked out by a representative that took care of us earlier
Sad state of affairs in retail with the internet sales 300 % over
Never going back
Response from Best Buy
December 22, 2025
We understand the frustration when you felt checking out for a purchase in one of our stores did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ivnlli), Twitter/X (https://bby.me/vl534b), or Instagram (https://bby.me/bqiivy), and mention your Google review, 92825.
Linda G
December 18, 2025
5 out of 5
Very helpful and had quite a selection
Charles G
December 17, 2025
1 out of 5
I purchased a Playstation 5 from this store today. The sales associate was very polite and helped me out. When it came time to pay, he tried very hard to sell me insurance packages on my purchases. He then tried to sell me on applying for the Best Buy credit card. I asked him about getting points for my purchase. He said that Best Buy no longer gives points for purchases UNLESS you have their credit card. I asked the gentleman was applying for the card going to cause a hard credit pull. I told him I was trying to protect my credit. He assured me it was only a soft pull and I had nothing to worry about. Guess what???? He lied to me or was trained by someone with less knowledge than himself because Im looking at my credit report and ther's a ding from CBNA/BBY (Bank) on it from 17 Dec, 2025. The gentleman could have said he didnt know if it would do a hard pull and went to ask his manager. Best Buy is turning their associates into insurance sellers and are probably forcing them to ask every potential customer to apply for a credit card... dayum the outcome. #FAIL
Mark T
December 09, 2025
5 out of 5
Brick was awesome in customer service and was able to help me out! She was very polite and professional and made my experience great! Thanks!