Best Buy Jacksonville

Basic Best Buy

We had bought an IPAD and were having trouble setting it up. Manny helped us and showed us how to add Apps and make an ICloud account. He took time with us and made sure we could operate the IPad with no difficulty. He went out of his way for us and we really appreciate that. Please give Special Recognition to Manny, he deserves that and much more!!

Conducted a curbside pick up, product was ready within one hour as described. Very friendly staff.

I think I’m pretty much done with Best Buy. If you purchase anything from them, my advice is: BUY THE WARRANTY. I’ve had way too many issues lately: 📺 LG TV — failed after only 21 days I purchased a brand-new LG TV with the warranty, and after just 21 days, the right quadrant of the screen is already going out. I was told my options were to exchange the TV or have it repaired. The frustrating part? The TV is already mounted, but I’m being told I’ll have to pay $175 to have the replacement TV mounted. So a TV fails after 21 days, through no fault of mine, and I’m expected to pay another $175 just to get back to where I started? 📱 Phone screen protector replacement On a separate purchase, I bought a new phone on May 26th, along with a screen protector that was sold with the understanding that it could be replaced if it cracked. Now that I need a replacement, I’m being told they no longer carry that protector because of the release of the newer iPhone models. That doesn’t do much good for the customer who purchased it based on the replacement benefit. 🔊 Bose soundbar — failed after 6 months Then there’s my Bose soundbar, which went out after only about six months. Unfortunately, I didn’t purchase the warranty on that one. I understand electronics can fail. What’s frustrating is spending this kind of money on multiple products and then running into one issue after another — especially when you did purchase the warranty and still end up facing additional costs or problems getting what you thought you paid for. After these experiences, I’m seriously reconsidering where I purchase my electronics going forward.