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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2792 reviews)
Martin B
July 11, 2025
5 out of 5
Some of the best service I’ve ever seen that at Best Buy in the whole state. Especially Aaron, who helped me in a crunch with some Technology things I needed fast.
Michael
July 05, 2025
2 out of 5
It's hit or miss here. Sometimes you get a really awesome employee like Kayla and other times you get an employee who hates their life, your life, and every life in existence. I am definitely not a fan of them putting a sticker on the plastic of the sealed game. Some of us like to collect stuff and having to take off the sticker makes me nervous every time. I made a big Switch game purchase and they were following me around the store before I completed the purchase, yet while that happened someone shoplifted. Seems to be a regular occurrence there. Some employees want to help and others will avoid you.
MICHELLE C
June 24, 2025
5 out of 5
Just dropped off my computer to be repaired.
Mo C
June 20, 2025
5 out of 5
Great experience! Walked in and was helped right away, all questions answered, and left feeling very satisfied. Bought two new phones, Jaiden Wright helped us through the entire process, including the trade ins, cases, warranty, backing up the old phones and syncing the new ones. 👍😁