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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2931 reviews)
Carol M
October 27, 2026
1 out of 5
Terrible customer service. First I had difficulty online. A representative tried to assist me. He was professional and patient. However setting up an appointment with someone from the Geek Sguad for a home visit for troubleshooting did not occur. I was advised to go directly to a Best Buy store.
I went to the Jacksonville NC store today.
I asked to sign in . I was asked if I had an appointment. No I do not.
I was told by the Geek, I do not have an appointment until 8:40 pm. Only 1 Geek was assisting at the desk. I walked out. This is the worst customer service I've ever experienced!!
I will not deal with Best Buy because of this experience. No appropriate information given on line regarding that you must make an appointment prior to going directly to the Geek Sguad in store.
Worst customer service ever!!!! 10/26/26 and 10/2726.
Response from Best Buy
October 27, 2026
Hi, Carol,
Thanks for reaching out here to share this review. We hate hearing you were unable to be seen in a timely fashion by Geek Squad, and can understand your frustration here. We would be happy to ensure your feedback is documented.
To get started, please send us a message on Facebook ( https://bby.me/UladFn), Twitter/X ( https://bby.me/9Ura2A), or Instagram ( https://bby.me/Vl4xVG). Please also include a note stating you are reaching out from a Google review by including this reference number: 244302. We look forward to hearing from you!
Bekir
October 26, 2026
5 out of 5
Anthony was helpful, approached me first, and solved my issue instantly without hesitation. Hands down best experience I’ve had with a best buy associate.
Travis A
October 25, 2026
1 out of 5
Everything is overpriced. Surprised they stay in business in the world we live in.
Star
October 23, 2026
2 out of 5
The shelves were empty, where is there shipment with the supplies. After walking around for over 15 mins. looking for a flash drive, with multiple employees standing around socializing with each other; no one asked if my mother and I needed assistance. After finding what I was looking for, someone came up to us asking if we needed help. SMH
Response from Best Buy
October 23, 2026
Hi,
Thank you for reaching out and sharing this experience. We understand how concerning it is when you aren’t able to get help in the stores, especially if you see available employees. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/cCIhQi)
Twitter/X (https://bby.me/twLMOC)
Instagram (https://bby.me/r0s0A4)
Please mention your Google review #242347, so we can review this further with you.