Best Buy Jacksonville

I’ve had an overall good experience with Best Buy in Wilmington. The store has a great selection of electronics, and I can usually find what I’m looking for. The employees I’ve dealt with have been friendly and helpful when I’ve needed assistance. There’s occasionally room for improvement when it comes to getting help during busier times, but overall, it’s a solid store and one I’ll continue shopping at. A well-deserved 4 stars!

Knowledgeable, friendly customer service

I had a very disappointing experience with Best Buy’s customer service. Before purchasing a flash, I specifically asked about the return policy and was told I would have 60 days to return it. I relied on that information when making my purchase. I brought the item back before the 60 days were up, only to be told that I actually only had 15 days because I’m not a Plus member. The only solution I was offered was to pay for a membership so the return could be processed. Since I don’t shop at Best Buy often enough to justify the membership, I didn’t think it was fair to have to spend more money because of misinformation given by an employee. Instead of honoring what I had originally been told, I was only offered store credit, which wasn’t what I wanted and wasn’t a real solution for me. If a customer is given incorrect information by an employee, the company should stand behind it rather than expecting the customer to absorb the cost of that mistake. This experience left me disappointed and much less likely to shop at Best Buy in the future.

Great service and amazing sales