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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2865 reviews)
Scott L
February 22, 2026
4 out of 5
Tried to find out if a product was in stock at my local store and chaos insued .Do not like the AI answering system when you call or the fact that you can't talk to someone at your local store .
Alberto C
February 18, 2026
1 out of 5
Very poor customer service at Best Buy. I came in for a simple return because the item was uncomfortable. The employee (said her name was Ariana) was dismissive, mumbled comments like “his ears hurt,” and seemed to intentionally make the process harder instead of just looking up my receipt by phone number when asked. The whole interaction felt petty and unprofessional, and she even crumpled the receipt at the end before I had to ask for a copy.
I walked in polite and just wanted to complete a normal return. Experiences like this make it unpleasant to shop here. Management should review customer service standards.
Response from Best Buy
February 18, 2026
Hello, Alberto,
Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/tzdt6e)
X/Twitter (https://bby.me/3ah9f0)
Facebook (https://bby.me/f5al47)
Be sure to send the full details of your situation. Also add Google Review 118943. We look forward to hearing from you.
Lester E
February 01, 2026
5 out of 5
Awesome place
Curtis R
January 29, 2026
1 out of 5
It's really sad that the employees standing around in the TV section talking to another off duty employee would rather talk than sell me a TV he called on the radio for somebody to come help me who never showed up