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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2931 reviews)
Shedrick P
November 08, 2026
4 out of 5
Lots of options. They had what I was looking for.
Callie
October 29, 2026
1 out of 5
Apparently they lie about their release dates even though it says clearly online. What the release date was and I went up there to make sure and they said that it would be that day. Then I get here and they say that corporate told them not to sell. The items and change the release date. Because they got greedy i'm guessing
Response from Best Buy
October 29, 2026
Hi, Callie,
Thank you for reaching out and sharing your experience. We share the excitement regarding new releases and strive to provide an great experience for our customers. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on our socials:
Facebook (https://bby.me/GOywO3)
Twitter/X (https://bby.me/dX09VK)
Instagram (https://bby.me/vdTvL9)
Please mention your review #245027, so we can further assist you.
Carol M
October 27, 2026
1 out of 5
Terrible customer service. First I had difficulty online. A representative tried to assist me. He was professional and patient. However setting up an appointment with someone from the Geek Sguad for a home visit for troubleshooting did not occur. I was advised to go directly to a Best Buy store.
I went to the Jacksonville NC store today.
I asked to sign in . I was asked if I had an appointment. No I do not.
I was told by the Geek, I do not have an appointment until 8:40 pm. Only 1 Geek was assisting at the desk. I walked out. This is the worst customer service I've ever experienced!!
I will not deal with Best Buy because of this experience. No appropriate information given on line regarding that you must make an appointment prior to going directly to the Geek Sguad in store.
Worst customer service ever!!!! 10/26/26 and 10/2726.
Response from Best Buy
October 27, 2026
Hi, Carol,
Thanks for reaching out here to share this review. We hate hearing you were unable to be seen in a timely fashion by Geek Squad, and can understand your frustration here. We would be happy to ensure your feedback is documented.
To get started, please send us a message on Facebook ( https://bby.me/UladFn), Twitter/X ( https://bby.me/9Ura2A), or Instagram ( https://bby.me/Vl4xVG). Please also include a note stating you are reaching out from a Google review by including this reference number: 244302. We look forward to hearing from you!
Bekir
October 26, 2026
5 out of 5
Anthony was helpful, approached me first, and solved my issue instantly without hesitation. Hands down best experience I’ve had with a best buy associate.