Best Buy Jacksonville

Today, my daughter and I visited Best Buy to have her computer assessed by Geek Squad. As we entered, we were warmly welcomed and directed to the area where we could drop off her device. When we reached the counter, we found ourselves waiting for quite a while. We observed four employees—two young women behind the counter and two young men on the opposite side—engaged in casual conversation just a few feet away from us, seemingly more interested in chatting than assisting customers. Eventually, a gentleman in a Geek Squad shirt finally noticed us after a lengthy delay and asked if we required help. After explaining that we needed assistance with my daughter's gaming computer, he inquired if we had an appointment. Since we didn’t, he informed us that he was the only technician available and wouldn’t be able to assist us for another 20 minutes, advising us to schedule an appointment online. We then saw him return to his phone, standing close to a female who appeared to be more of a friend than a customer. Meanwhile, the female employees continued to socialize with the male staff, seemingly oblivious to our presence. It's worth mentioning that one male employee near the Geek Squad desk was actively helping a customer, along with the two employees who greeted us upon our arrival. We appreciate Best Buy for the Geek Squad employee who seemed annoyed by our presence as he prioritized his phone conversation over customer service. The four employees in blue shirts, two at the counter and two on the other side, were more focused on personal interactions than assisting waiting customers. Thanks to their lackadaisical approach, we discovered an incredible computer shop right in the same parking lot as Best Buy, called The Computer Warrior, Inc. The contrast was remarkable; we were treated like valued customers and felt reassured that we were in good hands. After relying on Geek Squad for all my computer needs for decades, I now have a better alternative. Please pass along my sincere gratitude to those employees who were on duty at 4:15 PM on October 24, 2025. Their inattentiveness and lack of customer service opened my eyes to superior service options elsewhere. (Once again, I want to commend the two staff members at the entrance for their excellent service—both friendly and professional. Additionally, a short white guy with blonde hair and a bit of facial hair I think he had glasses he caught my attention. He was busy helping another customer, but I noticed him glance back on two separate occasions at the four employees who seemed to be overly enjoying themselves, as if he was frustrated by their lack of engagement with the waiting customers; thank him for at least trying, I know he was busy with a customer, not his fault).

Incredible customer service by the geeksquad!

They sell you stuff cool... makes sure you give all your information up in the process.

Always good place to visit, even returns are quick