Best Buy Jacksonville

I come in looking to do a screen swap as is part of my replacement warranty under best buy for ZAGG. I go to the checkout to get a receipt so I grab the right one and the girl says she’ll grab it for me. She’s training some new guy without a company shirt. Whatever Have we replace it for you before, have you been charged before? I say no the employees usually install it for free. She says it’s 8 dollars not a big deal but why the charge now? I said that’s fine I’ll do it myself, if you could hold it here as I’m going to browse. She then gives me attitude saying I should’ve held off on getting the replacement until I was done shopping. If I was going to have them replace it why would I waste more time standing there while they do that? I go browse come back ready to pay and does the whole checkout process. The workers have Always asked me to take it off, it starts shattering and small glass flakes do come off, it’s Glass. Sees me doing this the whole time until the end, and then says next time if you could not do that at the front of the counter because of the slivers. I throw away the film and pay for my item. Idk if you’re training him to be a cashier but what you are doing is being passive aggressive for no reason. You’re the Employee. You’re in control. Act like it. Every other employee is helpful and friendly, it really isn’t that hard. Store was clean and organized. Item was on sale, saved $4. Thanks best buy.

Damon was an amazing guy to work with. My wife and I were very comfortable working with him and he made the process very simple looking for a new tv and sound bar. :)

Had my remote start installed here. They did a great job, explained everything and were courteous.

Store was really neat and in stock. Was a bit annoying to be stopped so often and asked if I needed help. It's good they check but some of them clearly saw the other person ask and still interrupting me. Sometimes we just need some time to browse, doing that just made me want to leave and order online. Still have 5 stars because I'd much rather be asked than ignored so nice job to the team there for caring enough to check on your customers. Also the young man that was working at the entrance on 9/10 around 4 pm was great, he even made sure I found everything ok before I left.