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Best Buy Jacksonville
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Jacksonville
How do I check product availability at the Jacksonville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2715 reviews)
Obiwanjean 1
November 20, 2024
1 out of 5
I brought in my laptop today to fix an issue within my laptop, one I wasn’t able to troubleshoot down myself. I brought it to their “geek service”, where they took my laptop back and fixed it within less than two minutes. They charged me $42 for their service. I’m not angry at what it cost, as I’m happy to pay for services. I’m angry at the exchange that took place between myself and the “geek” member. I asked to know if she could tell me what they did, since they did it so fast, and she refused to tell me, stating that “they don’t reveal their methods.” Which makes sense I guess, but I just find it a waste of money and time for me to come back down here and pay $42 for them to press two buttons and fix the issue. After I expressed this concern to her she picked up a bit of an attitude and said something along the lines of “that’s just our policy. Sorry if we were able to fix the problem in less than five minutes” with a sarcastic tone. Which took me aback. It just seems like they charged me for something very silly and it frustrates me that I’ll have to come back here for them to fix the same issue, should it happen again in the future.
Response from Best Buy
November 20, 2024
Hi there,
Thanks for sharing this review with us here. While I'm glad to hear that our Geek Squad team was able to assist and fix your laptop issue, I'm concerned to hear about the interaction that you had afterwards, and I can understand your disappointment with the way you were spoken to. We'd be happy to discuss this further with you to ensure this is documented properly, and provide any further assistance if you need any. If you'd like to do so, feel free to send us a private message via one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64450079 so we can assist.
Thanks,
^Caleb
Justin G
November 19, 2024
4 out of 5
The gentlemen in the TV department were a huge help when choosing TV’s and educating me and my wife on the 60hz vs. 120
Irma C
November 19, 2024
5 out of 5
The staff is so welcoming and very helpful.
Claudia H
November 19, 2024
5 out of 5
Rob at Best Buy was incredible! He went above and beyond to help us find the perfect fridge and TV. His customer service was outstanding—he was knowledgeable, patient, and made the whole process seamless. We really appreciated his effort and expertise. Highly recommend asking for Rob if you’re shopping at Best Buy!