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Best Buy Knightdale
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1672 reviews)
sam b
February 22, 2026
1 out of 5
They sell you a printer but they can't keep the ink in stock look like if you are selling printer you would keep the ink in stock for them
Dawn
February 21, 2026
5 out of 5
Excellent!
Regine L
February 16, 2026
5 out of 5
The people there are always friendly and helpful!
Mozellebd B
February 15, 2026
1 out of 5
I attempted to purchase a tv on 02/14, however, left after a terrible experience. I asked for a specific tv which was in the back. The sales person (Hispanic woman and a new team member who was black, did not get their names) attempted to upsell me into a more expensive tv instead. I asked for the tv that I came for however, the woman assumed that I did not have enough money to purchase the tv that she was attempting to upsell me. The lady advised that if I couldn’t afford the tv she wanted to sell me then I could see if I qualified for a Best Buy credit card. I ended up leaving without the specific tv that was available and that I came to purchase. I went to the white oak garner location and got helpful assistance and the tv that I originally wanted to purchase at the knightdale location. I would advise to order online, order from another business or go to another bb location as the location is not very customer friendly. The customer service agents here are pushy and extremely rude.
Response from Best Buy
February 15, 2026
Hey there, Mozellebd,
We understand your frustrations with the issues you encountered on your recent visit. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/26pf4y), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ###117664".