Best Buy Knightdale

I purchased my daughter a Christmas gift online and did store pick up with my daughter as the pick up person. She was to pick up the gift/purchase since we live in different states. I provided my daughter with the code for the order and told her to take her driver's license in the store so they could verify that it was her. The sales associate went through the protocol of scanning the code for the order and checked her driver's license. She asked if the purchase could be put in a box because it was a gift for her and it was to be a surprise. The associate did put it in a box so she didn't see what it was. She then left the store with the purchased item. She went to her car and was sitting in her car when she was approached by white associates who told her she had to get out of the car immediately and return to the store. She asked why what is going on. They again said you need to come into the store immediately because you walked out without paying for the item (and that said the item which now ruined the Christmas gift surprise) and accused her of stealing the item. She was extremely upset with this accusation as not only had I purchased the gift but she went through Best Buy protocol to obtain the purchase. She went back in the store and the associates checked the information again. Then a black store employee went over to where the 2 white sales associates and my daughter were and asked what was going on and checked the purchase information and told my daughter she was good to go as the purchase information had been verified. This was a very upsetting and horrible situation to experience - racial profiling and racism. There was zero evidence for the accusation. My daughter was racially profiled for no reason. This was a horrible experience especially for her but for me as well. The amount of money I spent for the gift and money I've spent in general at Best Buy shouldn't be the only consideration for treating customers with dignity and respect. As that consideration wasn't even given in this situation. Such behavior should not be tolerated by any business establishment.

I was sent here by Apple support. Don’t go for Apple support. No help at the Geek counter. Did not listen to my concern. Did not attempt to assist and sent me elsewhere. The same was done to the lady in front of me.

The last two times I have been in this Best Buy have been an extraordinary experience. James (who I think is the manager? If not, he should be) is SO genuinely KIND, welcoming, helpful, energetic, and positive. He has literally made my day both times I’ve recently been in. The first time I left and called my husband and said that I should go work at this Best Buy just so I could have the pleasure of working for such a wonderful person / manager. My order was also ready and correct both times I arrived and I was helped instantly (also big shout out to Bradley, who was incredibly nice and helped me, too!!) 10/10 absolutely excellent customer experience. I will go out of my way to this Best Buy any given day because of the service and atmosphere here. I don’t know who hired James but they should get a raise and a promotion and more importantly so should James. Best decision ever. If I ran multiple businesses he would be the person I would want in charge of every single one of them. He is outstanding and you can tell in not only his attitude, but also the cleanliness of the business, organization, attention to detail and customer needs, and overall positive and inviting atmosphere amongst the team and the patrons — truly exceptional in every way.

The manager, Cynthia, refused to open the meta glasses display stating it's for display purposes only. I asked her, "how can I buy a $500 set of glasses without making sure they fit my face?" She had no response and did not care. As someone who works in customer support, she showed no empathy and did not care about losing business. I walked next door to Academy Sports, where they gladly opened the display case and let me try them on. Do yourself a favor and goto Academy next door.