Best Buy Knightdale

We went to Best Buy in Knightdale to buy a new printer. Our salesperson, Edguin, was very helpful. He directed us right to the Epson model we needed and helped describe the workings of the machine and how to add ink, etc. We really appreciated his help.

Excelente atención y servicio 🙂

Josh was highly knowledgeable on every topic I asked about. As a professional in the field, I found his understanding of displays particularly impressive.

I purchased my daughter a Christmas gift online and did store pick up with my daughter as the pick up person. She was to pick up the gift/purchase since we live in different states. I provided my daughter with the code for the order and told her to take her driver's license in the store so they could verify that it was her. The sales associate went through the protocol of scanning the code for the order and checked her driver's license. She asked if the purchase could be put in a box because it was a gift for her and it was to be a surprise. The associate did put it in a box so she didn't see what it was. She then left the store with the purchased item. She went to her car and was sitting in her car when she was approached by white associates who told her she had to get out of the car immediately and return to the store. She asked why what is going on. They again said you need to come into the store immediately because you walked out without paying for the item (and that said the item which now ruined the Christmas gift surprise) and accused her of stealing the item. She was extremely upset with this accusation as not only had I purchased the gift but she went through Best Buy protocol to obtain the purchase. She went back in the store and the associates checked the information again. Then a black store employee went over to where the 2 white sales associates and my daughter were and asked what was going on and checked the purchase information and told my daughter she was good to go as the purchase information had been verified. This was a very upsetting and horrible situation to experience - racial profiling and racism. There was zero evidence for the accusation. My daughter was racially profiled for no reason. This was a horrible experience especially for her but for me as well. The amount of money I spent for the gift and money I've spent in general at Best Buy shouldn't be the only consideration for treating customers with dignity and respect. As that consideration wasn't even given in this situation. Such behavior should not be tolerated by any business establishment.