Best Buy Knightdale

Great location. Everyone was very helpful.

It was very pleasant experience with our purchase of new TV. Staff provided information on different types and prices. After our purchase, she told us to bring our vehicle to the front and she placed it in our car. The store was very stocked and clean. Totally worth shopping there.

Seriously? 15 day return policy? That's ridiculous. Thank you Charlie for working out an acceptable compromise. But that is going to weigh heavily into future purchases. 15 days just isn't enough time to figure out if it's just a troubleshooting issue or if the thing just sucks. Bottom line is if I've only got a 2 week return window, I'm not troubleshooting. It either works immediately or it goes back. Rethink the policy.

I had the worst experience at this Best Buy. I went in on Monday to purchase a 65-inch TV with full installation as a surprise for my husband before the big game. Best Buy completely dropped the ball. They messed up my order and botched the delivery. When the installers arrived, they had none of the necessary equipment. Customer service was useless. I spent 3+ hours on the phone trying to fix their mistakes. I had to track down my own delivery guy to get the TV installed, but even then, they didn’t have the accessories or instructions. They charged me for Geek Squad and installation, but somehow didn’t include the mount I thought was part of the package. Despite telling them price was no issue, they still got it completely wrong. Thankfully, I used my own connections to get it installed just in time, but now I have to go back to the store to fight for a refund on the installation and Geek Squad membership I didn’t even want. Casey, the manager, tried to help, but when a company doesn’t prioritize its customers, there’s only so much they can do. Worst Best Buy experience ever.