Best Buy Knightdale

I went in to the knightdale location on 8/20/25 to get more info on phones and possibly exchange the new in box unlocked iphone 14 my husband had bought me at a different location for a 15, maybe 16 or possibly a pixel. I was undecided. I was greeted warmly and helped immediately. The 1st young man was very nice and answered all of my questions. When it got to the point of pulling up my verizon info and he needed someone else to help me (I think he was fairly new and hadnt learned yet) he quickly got someone. She was very pleasant and friendly and offered to show him how to pull up accounts while helping me. I say this part to point out that it seems management is not only friendly and pleasant with customers but also to new and/or training staff. A manager happily willing to offer training and teach in such an inviting manner was refreshing to see. She was great and answered all of my questions with ease. I just wish I would have made note of thier names so I could personally name them here.

I have to be honest, it was not as well stocked as i expected. The staff were very helpful though.

I went to the store to purchase a new phone. Jocelyn was the one that helped me. I wasn’t looking for anything fancy just needed something simple and also needed a case in a screen screensaver for the phone. Jocelyn provided excellent service and helped me with all my needs. Thank you so much for taking the time and for answering questions I had. Great customer service!

We visited the store today to pick up an on-line order. James directed us where we needed to go and ensured that we received excellent customer service. Our wait was not long at all, and they even offered to carry out an item if we needed. The person that helped with my on-line order when I contacted the store did an excellent job as well. Everything was accomplished with ease, and in a timely matter which matters most to me because I have such a busy lifestyle. Thank you Knightdale Best Buy! Great job, keep up the good work!