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Best Buy Knightdale
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1651 reviews)
Katherine B
December 10, 2025
5 out of 5
The last two times I have been in this Best Buy have been an extraordinary experience. James (who I think is the manager? If not, he should be) is SO genuinely KIND, welcoming, helpful, energetic, and positive. He has literally made my day both times I’ve recently been in. The first time I left and called my husband and said that I should go work at this Best Buy just so I could have the pleasure of working for such a wonderful person / manager.
My order was also ready and correct both times I arrived and I was helped instantly (also big shout out to Bradley, who was incredibly nice and helped me, too!!)
10/10 absolutely excellent customer experience. I will go out of my way to this Best Buy any given day because of the service and atmosphere here. I don’t know who hired James but they should get a raise and a promotion and more importantly so should James. Best decision ever. If I ran multiple businesses he would be the person I would want in charge of every single one of them. He is outstanding and you can tell in not only his attitude, but also the cleanliness of the business, organization, attention to detail and customer needs, and overall positive and inviting atmosphere amongst the team and the patrons — truly exceptional in every way.
Jonathan S
December 03, 2025
1 out of 5
The manager, Cynthia, refused to open the meta glasses display stating it's for display purposes only. I asked her, "how can I buy a $500 set of glasses without making sure they fit my face?" She had no response and did not care. As someone who works in customer support, she showed no empathy and did not care about losing business. I walked next door to Academy Sports, where they gladly opened the display case and let me try them on. Do yourself a favor and goto Academy next door.
Response from Best Buy
December 03, 2025
Hi, Jonathan,
Thank you for taking the time to share your review with us. We would like to follow up and discuss your visit to check out the new Meta glasses.
Please private message us on Facebook (https://bby.me/kub1ai), Twitter/X (https://bby.me/al60fw), or Instagram (https://bby.me/uvk443). When reaching out, please mention "Google review 80752."
Patrick P
November 30, 2025
5 out of 5
Wonderful. A pretty redhead with most gorgeous nails help me and was absolutely fantastic. Kudos to her.
Adilah C
November 29, 2025
5 out of 5
Everyone that assisted us made our TV shopping experience easy, educational and we weren't overwhelmed by choosing the right TV! Joseph was very very friendly and informative. He was our initial representative that helped us!