Had a terrible experience..Manager had a bad attitude and unwillness to help. Word of advice..never purchase a phone plan from AT&T promotional stand setup at Best Buy. You have problems trying to cancel within the trial period. And have to pay a $45.00 restocking fee on the phone that AT&T couldn't get to work properly.
Response from Best Buy
October 02, 2025
Hi, Dale,
I can certainly understand your confusion as there isn't a Trial Period of service with AT&T. We do offer a 14-day Return and Exchange Promise that you can return the phone while in Best Buy. Services can be requested to be closed, although this can sometimes fail. If you are having concerns or issues with cancelling your service you can certainly reach out for support to any of our social media profiles below with Review 51024.
Facebook (https://bby.me/l0uo9g), Twitter/X (https://bby.me/dys1co), Instagram (https://bby.me/iqohao)
Great customer service, very professional staff.
Kesia W
September 28, 2025
Very helpful staff members as you enter! Take advantage of asking for quick direction from these guides....it really saves you time!
Ahmed M
September 25, 2025
I canceled my online order within minutes, and the Best Buy application promised a refund in 48 hours. After 48 hours, no refund. I went to the store, but no help. I called customer service, just given another 48 hours. All I asked for was a simple store gift card, but instead I kept getting delays. This is unprofessional and shows no respect for customers.