Best Buy Knightdale

I would never go to this location ever again, and would drive to a different location. I really wish management would review the cameras on the day that I was there. 07/13/2026 I went looking for a specific cord for my monitor. I was told the location but was still having a hard time… near the cords there was a customer sitting down, and two employees and they were all talking as if they were in their livingroom, not helpful. I finally found what I was looking for and proceeded to checkout. A young girl with braids comes to checkout and sits on the desk talking to the other employee who was checking out a customer. Once done with their conversation the girl starts to check me out. There was no greeting, she asked for my email, already annoyed with my experience so far I declined. I wasn’t done with my transaction with a gentlemen comes up asking her questions, sounds like she was assisting prior. Instead of her stating let me finish with this customer, or him having the decency allow her to finish up with the customer, they start having a conversation over me. My card goes through and they’re so into the conversation that when my receipt pops up she doesn’t notice, I paused because I’m still in disbelief at this point. Suddenly I reached over the desk and gather my own receipt while they are in deep conversation and left. Had I not needed that cord so urgently I would have left it there because Best Buy didn’t deserve my business nor my money. Do better !

I returned a perfectly fine laptop with everything included, nothing wrong with it at all. Even had an employee comment on it, saying it was a nice laptop and then immediately asking why I was returning it, followed by pushing a Best Buy credit card on me. On top of that, I had to deal with four different employees acting like I needed to justify a simple return. At the end of the day, if an item is within return policy and in perfect condition, process the return and move on. I don’t want a Best Buy credit card, I don’t owe anyone an explanation for why I’m returning something, and I’m not interested in being pressured, questioned, or guilt-tripped for making my own decision as a customer. I won’t be shopping there again.

Best Buy employees were fantastic. The at&t saleswoman was pushy & obnoxious.

Did not have what I was looking for 4k blu-ray for a gift,..... quality and selection has gone down over years nor did they have filters for my fridge in stock.... wasted trip