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Best Buy Knightdale
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(700 reviews)
Jeff L
February 23, 2026
1 out of 5
BEFORE YOU PURCHASE AN APPLIANCE
Imagine deciding to upgrade your dishwasher, having it installed, and then developing a major leak within 24 hours to deal with yourself. Would pulling up the floors be inconvenient? Take the extra time to go somewhere else. It may be worth it. They may have a shortage of quality installers..
Best Buy chose to have "Installs Inc" perform this installation. Be sure to research this company as they have plenty of negative feedback out there. I purchased a new stainless steel hose to be installed on my new dishwasher. The installers did not install the new hose, and instead hooked the old water line back up. They told me to take the hose back to Best Buy and get a refund. The connection between the old hose and the new dishwasher is where the leak was found.
The reason you won't find them (Installs Inc/NAL Group) locally is because of how their model works. Their "trusted service provider network consists solely of local businesses" — they recruit local contractors and subcontractors one zip code at a time to perform the actual installations. So the people who came to your house were almost certainly a small local plumbing or handyman outfit in the Raleigh area that contracts with NAL Group/Installs Inc, who in turn contracts with Best Buy.
That's three layers deep: Best Buy → Installs Inc/NAL Group (New Jersey) → local subcontractor (Raleigh area)
Response from Best Buy
February 23, 2026
Hello,
Thank you for the review. We understand your concern with having a leak, that is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 120791
sam b
February 22, 2026
1 out of 5
They sell you a printer but they can't keep the ink in stock look like if you are selling printer you would keep the ink in stock for them
Dawn
February 21, 2026
5 out of 5
Excellent!
Regine L
February 16, 2026
5 out of 5
The people there are always friendly and helpful!