Best Buy Knightdale

It's a very good 👍 service

Lots of staff on hand! Clean store.

If I could give more than five stars, I would. I recently visited the Knightdale Best Buy to purchase a new television for my husband’s and my bedroom, and what I experienced was nothing short of extraordinary. From the moment I walked through the doors, I was greeted by multiple friendly, engaged team members-each one making me feel seen, welcomed, and genuinely appreciated. I’ve shopped at many retail stores in my life, but this kind of environment? Rare. You could feel the positive energy in the air. To be honest, I usually avoid shopping in stores altogether. I do almost all of my shopping online because, let’s face it, walking into a store these days often means dealing with poor customer service, a lack of product knowledge, and a general feeling that no one really wants to help. But something told me to walk into this Best Buy, and I’m so glad I did. This team completely changed my perspective. As I took some time to browse and do a bit of my own research, I was approached by the General Manager, James. His approach was the perfect mix of professional, warm, and sincere. He didn’t try to sell me something, I never felt pressured. Instead, he took the time to listen and help me identify what I truly needed. That kind of leadership sets the tone for an entire team. Once I had narrowed down my options, James introduced me to Gideon, who completely blew me away. Gideon is, without exaggeration, a TV expert on another level. His knowledge of every make, model, and feature was unbelievable. He effortlessly explained technical details in a way that made sense, compared specs with clarity, and guided me without pushing. I learned more about televisions in 15 minutes than I ever expected to. Thanks to their help, I confidently purchased a Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google television yes, for our bedroom. Is it probably bigger than it needs to be? Absolutely. But do I regret it for even a second? Not a chance. We joke that we now have our own private movie theater without ever leaving bed. I also picked up an Amazon Echo Show and a GoPro Hero 13, rounding out what became a full-on tech upgrade we didn’t know we needed, but are so glad we got. Even the pickup experience was top-tier. The TV was a tight fit in my vehicle, but James and another team member rolled up their sleeves and made it happen. They patiently repositioned, adjusted, and didn’t leave until it was safely loaded. Who does that anymore? That level of care and service is something I’ll never forget. From start to finish, this experience was luxury-level service meets expert-level knowledge, something that’s becoming increasingly rare in retail. I consider myself a discerning shopper with high expectations, and this team exceeded every single one of them. This visit reminded me of how amazing in-person shopping can be, when it’s done right. For the first time in years, I can confidently say I will not be buying my electronics online anymore. This is one store I’ll continue to come back to, and I’m genuinely excited to do so. Knightdale Best Buy, you didn’t just meet the mark, you redefined it.

Muy buen servicio, la señorita que nos atendió, muy amable, y muy bonitos electrodomésticos, que mi esposa quedó muy contenta con lo que escogio.