Best Buy Knightdale

I hadn't been in a Best Buy in a good while but walked around while having a radio installed in my truck. First of all, the Mobile Installation Department is top notch. Stephen and Fred were personable, gave me great guidance, and really just went above and beyond to make sure I was taken care of. I have been extremely impressed with them. The store employees were equally impressive. Friendly, very helpful, and the stock in store was very good. All the staff knew I was there for a radio install and were all making sure I was updated and helped me with a return so I wouldn't have to call customer service. I was extremely happy with my experience here.

This was BEYOND A TERRIBLE EXPERIENCE! I know I’m only one little customer to a multi billion dollar corporation so I’m sure this will go unresolved and just like Mark Moore said his manager will agree with him providing terrible customer service and hanging up on me… WOW! I’m actually quite shocked I am receiving this level of customer service. I purchased this tv which was over $3,000 for an 85 inch tv!!! And when it came time for delivery- the delivery person said they can not take a tv upstairs- like huh, so I asked them to call Best Buy and they did and they lady explained that they could so they ended up bringing the tv upstairs. They just dropped the tv off and wanted to leave I said can we try it to make sure it works and they said no. I said well I will not sign off on a delivery if I dont know the tv isn’t working. He said dont matter dont need your signature I have pictures showing I delivered it- I am not starting to feel this is how Best Buy teaches their employees that the customer sucks we just want their money so you can treat them however. I asked can he call Best Buy so he did and they person Ryan? Did not know if they were supposed to test out the tv and said he will reach out and call me back. I said to him that during the prep steps it says that “I will supply and enter my WI-Fi network username and password, and sign in information for apps and software because the service provider isn’t allowed to know this information” - how can I enter this if I cant test the tv to make sure it works? I ask for a manager and after a few asks Ryan begrudgingly gets me a manager. Mark Moore gives me a call and it is a nightmare he does NOT want to help me and does NOT care- as you see this has to be trained by Best Buy. Mark is very rude and I ask to speak to his manager and he said no and I said why and he said because his manager isn’t customer facing, I said ok well can I have his email and he said no. I said so you’re refusing to give me his email and that these calls are recorded right? He said yes and that he is going to hang up and that his manager will agree with him, I was shocked he was this bold to say this to me. After he hung up I called Best Buy back and was put on hold for 15 mins and hung up on again. My tv does NOT power on and I have an appointment for it to be mounted tomorrow. I need this fixed asap, I am also going to reach out to the BBB.

The manager James was great help and very communicative and Simone was truly a ray of sunshine ❤️

the only problem I have it's that they never have stuff in stock. They send you to another bestbuy to get the item