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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1717 reviews)
Judith
September 15, 2026
5 out of 5
GEEK SQUAD
Alice D
September 07, 2026
5 out of 5
I had an excellent experience at the Best Buy in Knightdale, NC, thanks to Tanne and Mia! They were both incredibly helpful in sorting out an issue with my Best Buy Rewards. Tanne and Mia handled this issue with patience, professionalism, and genuine concern and kindness! They took the time to make sure my Rewards account was properly sorted out. Tanne and Mia are a wonderful reflection of what great customer service should be! Their friendly attitude and willingness to go the extra mile really stood out to me! Thank you Tanne and Mia for making my experience such a positive one! Best Buy is lucky to have both of you on their team!
Dustin C
September 04, 2026
4 out of 5
A typical Best Buy visit. Staff was friendly.
C. J
August 31, 2026
1 out of 5
Went in to make a purchase, couldn’t get help so I ordered from Amazon while standing in the store. Save yourself some trouble and just order from Amazon or go elsewhere.
Response from Best Buy
September 01, 2026
Greetings!
We share your frustration with not getting assistance when visiting. So, that we can dive into this and prevent future occurrences, we ask that you send a private message via Facebook (https://bby.me/R14eb6), Twitter/X (https://bby.me/LIOjB8), or Instagram (https://bby.me/VjCQhT). When doing so, please be sure to mention "Google Review 216307".