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Frequently Asked Questions About Best Buy Knightdale

How do I check product availability at the Knightdale Best Buy?
How do I check my order status?
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Knightdale stores’ holiday hours?

Recent Reviews

4.1
(1622 reviews)
Dale D
October 02, 2025
1 out of 5
Had a terrible experience..Manager had a bad attitude and unwillness to help. Word of advice..never purchase a phone plan from AT&T promotional stand setup at Best Buy. You have problems trying to cancel within the trial period. And have to pay a $45.00 restocking fee on the phone that AT&T couldn't get to work properly.
Response from Best Buy
October 02, 2025
Hi, Dale, I can certainly understand your confusion as there isn't a Trial Period of service with AT&T. We do offer a 14-day Return and Exchange Promise that you can return the phone while in Best Buy. Services can be requested to be closed, although this can sometimes fail. If you are having concerns or issues with cancelling your service you can certainly reach out for support to any of our social media profiles below with Review 51024. Facebook (https://bby.me/l0uo9g), Twitter/X (https://bby.me/dys1co), Instagram (https://bby.me/iqohao)
Don
September 29, 2025
5 out of 5
Great customer service, very professional staff.
Kesia W
September 28, 2025
5 out of 5
Very helpful staff members as you enter! Take advantage of asking for quick direction from these guides....it really saves you time!
Ahmed M
September 25, 2025
1 out of 5
I canceled my online order within minutes, and the Best Buy application promised a refund in 48 hours. After 48 hours, no refund. I went to the store, but no help. I called customer service, just given another 48 hours. All I asked for was a simple store gift card, but instead I kept getting delays. This is unprofessional and shows no respect for customers.

About Best Buy Knightdale

bestbuy.com