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Best Buy Knightdale
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1520 reviews)
Terry T
October 02, 2024
1 out of 5
DO NOT PURCHASED Toshiba tvs!! They do not honor their 1 yrs warranty took pictures of tv said it had physical damage nothing hit my tv they would not send a repair man to look at tv,they are full of it buyers of toshiba tvs beware
Response from Best Buy
October 02, 2024
Hello, Terry,
We appreciate your feedback on Google my Business. Not having Toshiba warranty their products during their warranty period is upsetting.
Here at corporate, we Like to hear more about Toshiba's issue. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention " Google Review 64268246", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Desland B
September 27, 2024
5 out of 5
Reasonable price
Aaron S
September 26, 2024
5 out of 5
This best buy location is fantastic. Service is what differentiates stores like this, and everyone I communicated with was friendly, knowledgeable and respectful. Highly recommend.
Brian T
September 20, 2024
1 out of 5
Purchased a computer online for delivery and the courier intentionally left the package at the garage in the rain rather than on the covered porch which means it got soaked. Below is the photo that he took showing where he left it. How/why someone would something so asinine is mind-blowing. By the time I retrieved it, it had been drenched. When I informed the Knightdale, NC store manager, she said it was my problem to deal with and said she would not hold the courier nor Best Buy accountable/responsible. The store manager also denied a refund and would only issue an exchange. After contacting the corporate office, I received a full refund and bought another computer from another retailer. Now that I know Best Buy's lack of concern for customer satisfaction and poor business practices, will not be shopping there again.
You didn't help me. I helped myself by being firm in my request for a refund. It shouldn't take that.
Response from Best Buy
September 20, 2024
Hi, Brian,
Thank you for sharing your concern. I am glad to hear that we were able to help you. I can understand that having the store deny a return, although offering a replacement could be a difficult situation. We would be glad to further notate your concerns if you would like to reach out to us on any of our Social Media Profiles below with Review 64223640 for any support we may be able to provide.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy