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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Knightdale
How do I check product availability at the Knightdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Knightdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Knightdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Knightdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1701 reviews)
Ian G
June 25, 2026
1 out of 5
I returned a perfectly fine laptop with everything included, nothing wrong with it at all. Even had an employee comment on it, saying it was a nice laptop and then immediately asking why I was returning it, followed by pushing a Best Buy credit card on me. On top of that, I had to deal with four different employees acting like I needed to justify a simple return.
At the end of the day, if an item is within return policy and in perfect condition, process the return and move on. I don’t want a Best Buy credit card, I don’t owe anyone an explanation for why I’m returning something, and I’m not interested in being pressured, questioned, or guilt-tripped for making my own decision as a customer. I won’t be shopping there again.
Chris
June 22, 2026
4 out of 5
Best Buy employees were fantastic. The at&t saleswoman was pushy & obnoxious.
Jonathan M
June 21, 2026
1 out of 5
Did not have what I was looking for 4k blu-ray for a gift,..... quality and selection has gone down over years nor did they have filters for my fridge in stock.... wasted trip
Response from Best Buy
June 22, 2026
Hello,
Thank you for the review. We understand the importance of having products you need in stock. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 175482
G M
June 20, 2026
5 out of 5
Geek squad was really helpful