Best Buy Matthews

Unfortunately this store in Monroe, NC closed 2 days after we visited. However, the young man there was able to fix my wife's cell phone which had a virus.

I would have purchased a TV (or two) if anyone had offered to assist me. Anyone at all. I know what I wanted, says it's in stock online, but not on the floor. I'm not inclined to beg them or hunt them down to take my money

I recently visited the Best Buy in Matthews, NC, and I’m so glad I did. I initially expected a difficult experience based on some Google reviews, but what I received was exceptional service from start to finish. I was greeted by a gentleman I believe to be the manager, Will, who was extremely pleasant and immediately offered to assist with my laptop exchange. He then referred me to Aaron, who was incredibly knowledgeable about laptops. He answered all of my questions with such confidence and clarity that I truly trusted his recommendations — he clearly knows his stuff. At checkout, Ryan completed my transaction and was also very friendly and professional. Honestly, everyone in the store was kind and welcoming, but these three gentlemen stood out in particular for how helpful they were. I’m so thankful for the experience I had — it turned a frustrating situation into a smooth and positive one. Thank you, Will, Aaron, and Ryan, for your outstanding customer service. I will absolutely return to this location again!

Thanks Best Buy in Matthews for the excellent customer service for a lawnmower of all things. I initially tried to order for pickup on the phone at Pineville and 2 hours later it started wouldn’t arrive for a week vs same day. I called again and you can’t speak to the store directly anymore which I dislike. So I did it the old fashioned way, went to the store and the team showed me the product and also helped me out with amazing service. 5 stars for store staff. 0 stars for the telephone customer service. I will just do it the old way and go shopping directly at the store. Thanks Best Buy Matthews