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Frequently Asked Questions About Best Buy Matthews

How do I check product availability at the Matthews Best Buy?
How do I check my order status?
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Matthews stores’ holiday hours?

Recent Reviews

4.0
(2694 reviews)
Hector A
May 16, 2026
4 out of 5
It just looks empty. Very friendly and helpful staff. Very knowledgeable. But the store just looks too empty.
Daniel B
May 15, 2026
1 out of 5
Just moved from Ft. Lauderdale to Matthews, NC and went here today 5/16/26 to buy a new TV, had to walk out terrible customer service.
Christopher C
May 10, 2026
1 out of 5
The website says they have what I want, but they do not have it
Bre
May 05, 2026
1 out of 5
The girl with the Afro at the geek squad is useless. She definitely should’ve just gotten her manager if she knows she doesn’t know an answer. Could for sure tell she is inexperienced acting slow.
Response from Best Buy
May 05, 2026
Hello, Bre, Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 149170. Facebook (https://bby.me/YEIhzw) Twitter/X (https://bby.me/lyxRNx) Instagram (https://bby.me/bExXuj) We look forward to assisting you there.

About Best Buy Matthews

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