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Services Offered
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2554 reviews)
Tata S
April 12, 2025
5 out of 5
The gentleman that checked me out was helpful. I had a question about what I purchased. Thank you!
Kent M
April 07, 2025
1 out of 5
Horrible.
Lady F
April 07, 2025
1 out of 5
We went in for an air fryer. They had one on sale. When we found out, they were out of stock and the sales girl told us we could not buy the display, we asked for the store Mgr. She said "Dave will be over in a few minutes." Dave never showed, instead another girl came. And she insisted we could not buy the display. We asked her why is it on display if they are out of stock and the model was being discontinued? She said it's been there for over a month and they had no control over it.
Frankly, that is not good business. It felt like bait! We walked out and spent nothing! We usually buy big ticket items whenever we shop Best Buy. Not this time. Definitely dissatisfied!
Response from Best Buy
April 07, 2025
Hello, Lady,
Thank you for reaching out to us here on Google to share your experience. We understand how important excellent customer service can be and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65017801
Regards,
^Brandon
sweetiecee1
February 27, 2025
5 out of 5
Clean stire with friendly staff