Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2694 reviews)
Hector A
May 16, 2026
4 out of 5
It just looks empty. Very friendly and helpful staff. Very knowledgeable. But the store just looks too empty.
Daniel B
May 15, 2026
1 out of 5
Just moved from Ft. Lauderdale to Matthews, NC and went here today 5/16/26 to buy a new TV, had to walk out terrible customer service.
Christopher C
May 10, 2026
1 out of 5
The website says they have what I want, but they do not have it
Bre
May 05, 2026
1 out of 5
The girl with the Afro at the geek squad is useless. She definitely should’ve just gotten her manager if she knows she doesn’t know an answer. Could for sure tell she is inexperienced acting slow.
Response from Best Buy
May 05, 2026
Hello, Bre,
Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 149170.
Facebook (https://bby.me/YEIhzw)
Twitter/X (https://bby.me/lyxRNx)
Instagram (https://bby.me/bExXuj)
We look forward to assisting you there.