Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2736 reviews)
Garrett
September 03, 2026
1 out of 5
Best Buy is a shell of its former self. Geek squad is terms of service have changed so dramatically that there is absolutely no value in adding it anymore. They won't replace your device. They won't repair your device, but they will give you a Best buy credit that can only be used towards another phone that comes off a very short list. And every single step they will simply give you an address to go self-help online. Why the hell would I give you $300 so I can go use a self-help?
Mary R
August 27, 2026
5 out of 5
Everyone was very helpful!! I was greeted by multiple employees but never felt pressured to buy. I am very happy with my computer purchase.
Dr A
August 19, 2026
5 out of 5
I was just casually shopping. Noal helped me right from when I walked in and was patient enough to explain. He has Great costumer service skills.
L H
August 11, 2026
5 out of 5
My biggest complaint is the shopping carts are huge and then they added products in the aisles. This makes it hard to move down aisles with these huge carts without hitting the product with the carts. Making it a royal pain!!!