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Best Buy Matthews
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2526 reviews)
Megan M
January 17, 2025
5 out of 5
Aaron helped me out tremendously when I came into the store to make a purchase. He went above and beyond and I am thrilled at my experience with him. I really hope this gets to his manager.
Ashley H
January 04, 2025
5 out of 5
It was a very friendly store and everyone was very informative. Ace was a great help he had awesome customer service skills, Thanks again for all the help and laughs during my purchase.
Jose N
January 02, 2025
1 out of 5
Best Buy is a scam just like anyone else who tries to sell insurance plans. I paid $179.99 for Best Buy total membership. They raved about all the coverage and benefits it brought. Bought a TV and found out remote was defective. Tried getting a replacement and rep told me the good old “go to manufacturer” and that one must go to manufacturer first. Spent 4 hours texting and troubleshooting with Samsung only to find out they don’t replace because I bought it on sale.
Do yourself a favor… don’t get Best Buy total membership!! Scam!
Response from Best Buy
January 02, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to make warranty claims on my new in box electronics. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64636747".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Latania
December 31, 2024
5 out of 5
great customer service at this location.