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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2665 reviews)
C.E. J
February 13, 2026
5 out of 5
Great experience while purchasing technology. Two floor associates quickly approached to assist me while making a purchase. Great vibes. Professional, knowledgeable and plenty of smiles. What would have taken me an hour, I was in and out of the establishment within 20 minutes. 5 Star customer service. The product was just what I needed and more.
Cathy K
January 31, 2026
5 out of 5
I took my elderly mother to buy a phone. She had very specific needs. We were fortunate enough to have Rick take care of us. He was extremely knowledgeable, patient with us, and very helpful. Spoke briefly with a couple other employees who were also pleasant and helpful.
Antonio V
January 27, 2026
5 out of 5
Great, very helpful and attractive salespeople.
Vesha m
January 24, 2026
1 out of 5
This evening, I had the most dreadful experience with customer service from John. He was engrossed in his phone, completely oblivious to the counter until someone in the back raised their voice. As if that wasn’t enough, he proceeded to make inappropriate remarks while attempting to locate my order for pickup. When I requested a manager, he informed me that none were available. He then asked for the supervisor, but no one ever arrived. John should be stationed in the back, away from customers, given his poor communication and customer service skills.