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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2766 reviews)
Dhruvkumar G
November 07, 2026
1 out of 5
Scammers. They delivered my MacBook to the different address. Customer service agent asked me to go to store and pick it up.
Store Manager Mr.Floyd was rude and didn't help me. For their mistake, I had to waste my time and efforts to get a refund.
Response from Best Buy
November 07, 2026
Hi there,
Thank you for reaching out and sharing your experience. This is far from the experience we intend to provide for our customers. We strive to provide a quality experience for customers seeking resolutions in-store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
Please reach out to us in a private message on our socials:
Facebook (https://bby.me/lMkSdk)
Twitter/X (https://bby.me/Sg6mJr)
Instagram (https://bby.me/gTFQLC)
Please mention your review #250974, so we can further assist you.
Kim K
November 04, 2026
5 out of 5
Ace G . Was very helpful and polite. He helped me and my grandson with a gaming comp/ lap top info and printed off product list for us.
Lindy O
October 29, 2026
5 out of 5
Courteous staff I saw a gentleman helping another customer and he was going above and beyond the Call of Duty
Larry L
October 29, 2026
5 out of 5
Alyssa mayela she was a great at what she did. And the experience was real good. She gave us about over $3000 worth of home Entertainment center from y'all, and she was real good and helpful and knew were business real. Well, I was really pleased. I wonder to tell all y'all about that. Thank you so much to her and thank you for having such good employees, larry lankford. Signing off