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Frequently Asked Questions About Best Buy Matthews

How do I check product availability at the Matthews Best Buy?
How do I check my order status?
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Matthews stores’ holiday hours?

Recent Reviews

4.0
(2696 reviews)
K M
May 27, 2026
1 out of 5
Bad customer service , they never know how to talk to customer. the employees supposed to be go training customer service first
Bret S
May 20, 2026
1 out of 5
They promised they could transfer everything from one computer to the other they couldn’t then they’ll try to keep my money for transferring. It told me they weren’t allowed to refund it to another company manager just called.
Response from Best Buy
May 20, 2026
Hello Bret, Thank you for your review. Being told you can have your data transferred only to find it cannot be done can be incredibly frustrating. We'd like to follow up here and ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/cA65uw) - Twitter/X (https://bby.me/hfYiq3) - Instagram (https://bby.me/39FGw3) When reaching out, please reference your Google Review 154880.
Hector A
May 16, 2026
4 out of 5
It just looks empty. Very friendly and helpful staff. Very knowledgeable. But the store just looks too empty.
Daniel B
May 15, 2026
1 out of 5
Just moved from Ft. Lauderdale to Matthews, NC and went here today 5/16/26 to buy a new TV, had to walk out terrible customer service.

About Best Buy Matthews

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