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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2755 reviews)
Junior M
October 14, 2026
5 out of 5
Damya
Excepcional
Lauren F
October 12, 2026
1 out of 5
ABSOLUTELY TERRIBLE!!! I walked into this store on my lunch break, I was in there maybe 10 mins tops. I leave, went next door and next thing I know there's a Best Buy employee pointing at me through the window of Ulta. An officer walks in and asks me to go outside, these people were CONVINCED I was with some lady that was just in their store. They INSISTED I was with said person, which was absolutely false. And accusing me of stealing and switching bags with whatever made up lady. 😵💫🤯 Like I couldn't believe what I was hearing. After 45 minutes of sitting there with 2 police officers and multiple times me yelling I didn't take anything from that store nor was I with this lady....they finally watched the cameras and came out and told me I'm good to leave. 🤔 Oh you mean I can leave now, after y'all wasted my ENTIRE lunch break on some false BS! I didn't get to eat.
And not a single person even thought to maybe apologize. No never! They could never admit fault. I'm soooo pissed! STAY AWAY FROM THAT STORE
Rico H
October 10, 2026
5 out of 5
Marc helped out my mom from a different country find a phone and even though she could not remember her password he helped her with every step with a smile! He’s patience and the way he treated her was really something special! Thanks again Marc for all of your help and hope that Best Buy find more employees like you.
Miranda D
October 09, 2026
5 out of 5
I have the Best Buy total protection, which is an absolute game changer. I had an issue with an order ring and took it in and unfortunately, the person who shipped it to me in the original order messed up the barcode. Brinkley went above and beyond trying to solve how to credit and replace the ring. Even after the trade was done, he called me personally to update and to go in to help with things on previous purchases that were on my account. In a world filled with AI and not being able to talk to humans, Brinkley truly made a difference and shows how much value people make to accompany. I only use Best Buy for all of my tech purchases.