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Best Buy Matthews
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Apple Authorized Service Provider
Trade-In
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2478 reviews)
Kimberly C
October 17, 2024
5 out of 5
The staff here are always friendly, nice and helpful.
Robert M
October 14, 2024
2 out of 5
Poor customer service.
Response from Best Buy
October 15, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions, and get more information, about my products before I make my actual purchase. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64311342".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Wade
October 13, 2024
5 out of 5
Josh (at this Best Buy location) with AT&T was extremely professional and helped me upgrade my phone without any issues! He was able to apply multiple promotions and reduced my monthly bill at the same time. I couldn't be more impressed with the service at this Best Buy! I will definitely give them a visit before making a trip to the local AT&T store to upgrade my phone, tablet or watch! 10/10!
Hasun R
October 05, 2024
4 out of 5
I went to this business to purchase my girlfriend a few birthday gifts.
I started off with a VERY rude employee, i told him I no longer needed his help and asked a manger for help (young male) he was able to get me either thing I needed (ipad, ipen, and ipods).
The manager, along with the young man, completely changed my shopping experience.