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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2727 reviews)
Jay B
August 04, 2026
1 out of 5
Walked in got snapped at by the front guy to why I was there. Told him I wanted a chromebook and point in some general direction to look at the tables. Waited looked for about 15-20 min. Same guy comes up yell at me wait that they were busy. Told him I'm fine no rush, wasn't even asking for assistance. 5 min later a lady helped brought the laptop and immediately rushed me up front to pay for it. Terrible to treat a paying customer like a criminal. Embarrassing experience and was my last purchase at any BestBuy. Horrible staff.
Response from Best Buy
August 04, 2026
Hello.
To be treated as mentioned is far from ideal, and we appreciate you taking the time to bring it to our attention. If you would like any assistance or to get your visit documented, please reach out to us on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 198371.
Thank you.
Monica K
July 25, 2026
3 out of 5
It was busier than normal and there seemed to be less employees but the employees that did walk past me (I counted 2 for sure, perhaps 3) never acknowledged or asked if I needed anything. I literally was standing there opening the boxes of merchandise to see if it was the type of cables I needed and determining the difference. I did ask the employee at the door if there was someone in the computer area who could assist me first though. When I found no one, I had to figure it out myself. I did close all boxes back! And also noting that some were already labeled "open box" anyway!
Response from Best Buy
July 25, 2026
Hello, Monica,
We appreciate you leaving a review regarding your recent experience. I can understand wanting timely support when coming in to find a cable.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/je3pMh), Twitter/X (https://bby.me/7cVtTq), or Instagram (https://bby.me/lXGnya).
Be sure to mention the phrase “Google review #193084” when reaching out.
Ricardo V
July 24, 2026
3 out of 5
"Good store, however, from the moment you walk in until you purchase something, they try to sell you extra stuff!"
Pool J
July 11, 2026
5 out of 5
Lo mejor en tecnología