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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2741 reviews)
Delvis C
September 18, 2026
5 out of 5
Exelente company
Mike M
September 07, 2026
1 out of 5
Do sitting here for ten minutes and no one has said anything to me but plenty of employees standing around like not my job
Response from Best Buy
September 07, 2026
Hello, Mike,
Thank you for sharing your feedback regarding your experience during your visit. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
Please write us through our social media channels on Instagram (https://bby.me/oKp8WC), X/Twitter (https://bby.me/phzzWh) or Facebook (https://bby.me/wnlkul) with the full details of your situation. Also add Google Review 219313. We look forward to hearing from you.
Jodee B
September 07, 2026
5 out of 5
My son helped me choose and purchase an Ipad Air yesterday at the Matthews Township Best Buy. What a great experience! It was all effortless and made extra easy with the Best Buy associate,Mehrdad's, help. Mehrdad answered all of our questions and made the entire process less stressful due to his deep knowledge of the product. Thank you, Mehrdad!!
G.C.R.
September 03, 2026
1 out of 5
Best Buy is a shell of its former self. Geek squad is terms of service have changed so dramatically that there is absolutely no value in adding it anymore. They won't replace your device. They won't repair your device, but they will give you a Best buy credit that can only be used towards another phone that comes off a very short list. And every single step they will simply give you an address to go self-help online. Why the hell would I give you $300 so I can go use a self-help?
Response from Best Buy
September 04, 2026
Hello Garrett,
Thank you for sharing your feedback. We appreciate your concerns about the current Geek Squad Protection experience, including device replacement options, repair support, and the overall claims process. Your comments are important and will help provide visibility into the experience you've described.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/pBY9H6)
Twitter/X (https://bby.me/OLrbHj)
Instagram (https://bby.me/Uu8AZY)
When reaching out, please reference your Google Review 217780.