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Frequently Asked Questions About Best Buy Mooresville

How do I check product availability at the Mooresville Best Buy?
How do I check my order status?
My local Mooresville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mooresville stores’ holiday hours?

Recent Reviews

4.1
(2078 reviews)
F S
October 17, 2024
1 out of 5
I have spent a lot of money over the years with BestBuy- needed a laptop for my daughter-went to Apple.com, they had it for $899. Went to Best Buy because I wanted her to pick it up right away, did Price Match with a customer service rep, they matched the price and sent me an invoice. I went to pay it, wasn't able to, reached back to their customer service who proceeded to try to charge me the original full amount plus some membership fee I didn't want, need, or know the benefit of-over $200 more than the original invoice sent. When I said I was only going to pay the original invoice amount of $963 the customer service rep cancelled my order and refused to honor their already approved price match. Wasted almost 2 hours on this
Response from Best Buy
October 17, 2024
Hi there, F, Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. Google Review #: 64322363 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Michael H
October 17, 2024
2 out of 5
The service was amazing, everyone was very helpful. However, this is the first Best Buy store I’ve ever been to that didn’t offer a 10% military discount. I’ve made large purchases from Best Buy in the past a number of times, todays being about $1500, and the very nice store rep told me their store manager doesn’t honor military discounts because Best Buy leaves each store manager the choice to offer or not offer this. I’m an active service member and I feel it’s a shame this store doesn’t support active service members the way many other Best Buy stores do.
Response from Best Buy
October 17, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to take advantage of discounts wherever I can find them. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64320362". Full Name E-mail Address Phone Number Regards, ^Josh
Debbie C
October 15, 2024
5 out of 5
Very helpful staff, clean store.
Ryan G
October 13, 2024
5 out of 5
This store has hung three TVs for me now. Each time they are extremely professional and either right on time or early. Extremely happy with the service from this store!!!

About Best Buy Mooresville

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