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Frequently Asked Questions About Best Buy Mooresville

How do I check product availability at the Mooresville Best Buy?
How do I check my order status?
My local Mooresville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mooresville stores’ holiday hours?

Recent Reviews

4.1
(2082 reviews)
nora d
November 16, 2024
1 out of 5
The service is horrible
Response from Best Buy
November 17, 2024
Hello, Thank you for the review. We never want to make it difficult to shop with us. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Imad F
November 16, 2024
1 out of 5
The worst Best Buy in the whole us
Response from Best Buy
November 17, 2024
Hello, Thanks for reaching out about your experience. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Randy J
November 15, 2024
5 out of 5
Great store
Camille D
October 31, 2024
1 out of 5
I came into the store Tuesday October 29th and was denied service after I got there at 6:50pm and no one asked if I needed any help. I had to hunt someone down and find someone to help by this time it is 7:15 and the gentleman (who was helping someone else) told me they could not set up a phone past 7pm. It was 7:15. He asked us to come back the next day. So we do (October 30th) we get there at 6:40 and no one asks if we need help. We patiently wait for a gentleman to help us in phone section and he proceeds to just talk to one customer for 25minutes (during this time I tried to find help and no one was at all around the store.) The employees were clearly avoiding us so they did not have to set up a phone toward the end of their shift. We hunt down a manager and demand service for a phone to be set up. The manager proceeds to give excuses then decides to do his job and start to set up the phone. Which took him 30 minutes (not long at all!!) Then he tells us Best Buy doesn’t want them in the store after hours and just complete BULLSHITTING us about their lack of customer service. I have worked in retail for 7+ years.. trust me Best Buy wants you to make SALES ..then you will get more hours!! Dude was a joke! Then didn’t even turn phone on or set it up at all we had to go to AT&T. Which at&t employee blatantly said they did not do their job! I have a Best Buy credit card and always walk right in and buy new phones never have any problem but these guys that you have their now DO NOT WANT TO MAKE SALES. I will be back and expect much better customer service and hope to change this review to a five star review.
Response from Best Buy
October 31, 2024
Hey there, Camille. Thanks for providing your feedback here on Google. We understand the importance of getting the needed service while shopping for a new phone. Moving forward, you can connect with a live representative by contacting us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number. Also, please reference Google Review #64372885. We look forward to your reply. Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Cheers, ^Jason

About Best Buy Mooresville

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