Frequently Asked Questions About Best Buy Mooresville
How do I check product availability at the Mooresville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mooresville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mooresville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mooresville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2110 reviews)
Rachael O
January 08, 2025
5 out of 5
Shout out to Marcus!!! He was so helpful with us showing up late on a Tuesday night to replace a TV. Not only did he help us find the TV we wanted, but he mentioned that a 1-year newer model was on sale for the same price… what an awesome upgrade. And the TV did fit in my Nissan Kicks after all! Awesome and attentive service. Thank you Marcus :)
Patty W
January 07, 2025
3 out of 5
5 stars for store Associate TK . 3 stars for the customer service being handled by an offshore calling center. They assured me that the item was in the store and were not successful in connecting me to the Mooresville location to confirm. The item was indeed not in stock as suspected.
Response from Best Buy
January 07, 2025
Hello, Patty,
Thank you for taking the time to reach out on Google with a review. We are committed to delivering expert and friendly customer care across all aspects of our business. I can fully understand the desire to speak with someone at your local store before stopping in. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64653986 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Respectfully,
^Ryan
Logan A
January 06, 2025
2 out of 5
Stood in line for 10 minutes only to have the employee ignore me and help the people in line behind me
Response from Best Buy
January 06, 2025
Hey there, Logan.
Thanks for providing your feedback here on Google. We know how important it is to receive assistance in a timely manner, and to feel as though your time is being respected. If you would like, you can reach out to a representative by contacting us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number. Also, please reference Google Review #64649853. We look forward to your reply.
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Sincerely,
^Ryan
Cindy R
January 01, 2025
5 out of 5
The gentleman up front was very helpful. He found someone to answer our question.