Geek Squad tech tried to research a replacement part for my laptop. Part is no longer available
This place isn't very customer oriented. I had a tablet that was still within 60 days warranty and had to get it replaced. According to the website, they only had one in stock. I repeatedly called trying to speak to someone about holding it until the next day since it was an hours drive away for me. The number doesn't dial the store, instead it sends you to Customer Support and they say you can't speak to anyone at the store. Their answer was we can sell you the one left in the store and then they can give you a refund when you get to the store. I'm sorry but I don't have an extra $1,000 just sitting around to replace a computer that was already a replacement for another computer I had issues with from them. They could care less that this was a computer I had to have for my business, they just wanted my money.
Response from Best Buy
December 02, 2025
Hello, Lisa.
We understand the frustration when you did not get a good experience from our support teams. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/xbzngo), Twitter/X (https://bby.me/3ogxc4), or Instagram (https://bby.me/z0tcdf), and mention your Google review, 80140.
Big shout out to Best Buy for their amazing early "Black Friday" deals! My old Samsung S22 crashed right after the latest update... After some online research, I find out this store has the S25 Edge in stock and on sale. The associate named Matt really took care of me, didn't try to upsale me on anything. Gave me the basic run down, mentioned the optional warranty and in store credit card offer, but he wasn't pushy about it, and I really appreciate that. I tend to buy things online because more often than not, I get the "car saleman" vibe or feel like I'm being pushed toward a product I didn't intend on buying. I didn't experience any of that here.