Store didn't sell what I was looking for, however the service was great.
Carrie had horrible customer service and was very rude and sarcastic towards me. Definitely not coming back again
Response from Best Buy
August 21, 2025
Hey there, Eros,
We appreciate you reaching out to provide us with your feedback. I know how important it is to receive quality customer service, and I understand your concerns with your interaction with one of our associates. We would love to follow up with you on this to learn more about your experience. Please send us a private message on Facebook (https://bby.me/elieyp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #32761" and share your full name, email, and phone number.
All the best,
^Jacob
Elizabeth C
August 13, 2025
I came into Best Buy with a broken iPhone 16 after already visiting two other places with no luck. I was frustrated and expecting more of the same. Thankfully, I met Kadree and Eli at the AT&T desk—and they completely turned my day around.
Both were incredibly friendly, knowledgeable, and genuinely helpful. They took the time to troubleshoot the issue, looked into my account thoroughly, and walked me through all my available options without any pressure. Their professionalism was matched by their humor and great attitudes, which made a not-so-great day feel a whole lot better.
In the end, I decided to purchase a new phone, and I’m grateful I did it with the help of such a fantastic team. Huge thanks to Kadree and Eli for their exceptional service—you both really went above and beyond!
Go to YouTube and search “Leading Best Buy through continuous reinvention” to see the CEO ruining this company. Leave a comment there too.
No way to speak with any of the 15 employees at the store. The 1-800 number takes 30 minutes to get to a person. The year payment to become a “Best Buy member” is WORTHLESS because their system is set up to NOT allow you to access any of the extra services you have paid for. A soon to be failed company on its way to bankruptcy.
Response from Best Buy
August 14, 2025
Hello,
Thanks for taking the time to leave your feedback. We are saddened to hear that you are unhappy with our services and products. We would be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/bmxuli), Twitter/X (https://bby.me/im0sn4), or Instagram (https://bby.me/0rh558). Please reference Google Review #29092.
Regards,
^ Aaron