Aaron B
September 06, 2025
I dropped my wife off at the front of the building so she could go inside and pick up the online order that I placed. My wife showed them her ID, with matching last names and addresses, but the lady with blonde hair and glasses (working around 3:45 on 9/6/25) made my wife add herself as a pickup person in the store while I was waiting in the car with a 1 year old and a new born baby. Terrible customer service & rude attitude over a TV mount…
Gerald B
September 02, 2025
Buyers beware thus is not the same Best Buy. It is now owned by someone else and there is no customer service. If you want customer service or help get your wallet out it's going to cost you. The stores no longer are able to take phone calls. You are redirected to a call center that tries to upsell you. Beware
Store didn't sell what I was looking for, however the service was great.
Carrie had horrible customer service and was very rude and sarcastic towards me. Definitely not coming back again
Response from Best Buy
August 21, 2025
Hey there, Eros,
We appreciate you reaching out to provide us with your feedback. I know how important it is to receive quality customer service, and I understand your concerns with your interaction with one of our associates. We would love to follow up with you on this to learn more about your experience. Please send us a private message on Facebook (https://bby.me/elieyp), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #32761" and share your full name, email, and phone number.
All the best,
^Jacob