Frequently Asked Questions About Best Buy Mooresville
How do I check product availability at the Mooresville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mooresville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mooresville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mooresville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2273 reviews)
Shinece A
May 25, 2026
1 out of 5
Came to the store to try and purchase Madden 26. Online it says that the game was on sale for $29.99. Game originally cost 6999. So of course I drove all the way there wanting to get that game on sale. I was greeted by Adam the store manager with the worst Customer Service. They did not have the physical disc copy and only had the paper card copy. The paper card copy rang up for 6999. I simply asked them to price match. Adam was very rude and out of line when I told him another store sent me to his store because they said they had it in stock. Which online showed it was in stock. Adam proceeded to tell me there is nothing he could do and offered me his manager‘s name as well. Kyle this store sucks ever since it was remodeled, they barely have any kind of merchandise left in the store. Definitely will not be shopping here anymore
Response from Best Buy
May 26, 2026
We understand the frustration when a price match is unable to be honored in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/QzUW15), Twitter/X (https://bby.me/0Dnw26), or Instagram (https://bby.me/2QaN8r), and mention your Google review, 157073.
Jeffrey C
May 25, 2026
1 out of 5
Best Buy is a rip off. The products are Great but due to a drop in their entertainment sales they are using 3rd party venders who can't speak English much less set up their products. They have forgotten that it's Service not Price that builds and keeps business. NO MORE BEST BUY FOE FOR ME!!!!
Response from Best Buy
May 25, 2026
Hi, Jeffrey,
It definitely makes sense to expect friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #156957 in your message. You can find us here:
Facebook (https://bby.me/YlLkfp)
Twitter/X (https://bby.me/5TETPK)
Instagram (https://bby.me/T0RWBK).
Anthony M
May 20, 2026
5 out of 5
Great store and customer service! Always easy to find help here. Thanks for keeping pokemon at Msrp prices. Only store that doesn’t raise the prices!
Mark M
May 15, 2026
5 out of 5
Kyle went above and beyond for me. Thanks for making a bad situation so much better.