Best Buy Mooresville

Good place to buy pcs and electronics. Staff is helpful but most times stuff is out of stock.

Bought a car stereo from here, had it in a month and it failed. It make a weird squeal sound and went quite, then came back on sounding terrible and really tinty. When I got out of my car, and returned later I could smell electrical burn smell. Went to this store with reciept and talked to customer care. The worker told me they can't order that model alpine anymore, and to remove it and bring it in for exchange for a different unit or refund. I did that and the person working the counter when I went back said they couldn't help me after I took it out and brought it back like I was told. This is absolutely unacceptable. I was told they would remedy the situation then the next person wont honor that. So now I have a 400 dollar paperweight and no stereo. Customer service really has gone down hill since covid, but I expected Best Buy, whom I've been shopping with for over 30 years to provide decent service. Will never shop Best Buy again, and will go to Amazon who provides excellent service and stands buy their products and customers. Best buy is a sad joke anymore.

Frustrating visit to Best Buy today trying to return an unscratched gift card with recent receipt. Joseph the sales representative cheerfully told me that it doesn't matter what the card and the receipt say, everybody knows that you can't return gift cards. For a confused and disappointed customer, a little more empathy would have been helpful.

Its an outlet, where you can buy appliances at a lower discounted price.