Best Buy Morehead City

Terrible customer service. Although Joseph at mobile devices was pretty helpful a couple times. I will not ever spend another penny here

⭐️ One Star The customer service I received was absolutely unacceptable. I was specifically told by an employee to purchase a particular part. After purchasing it, I was then told that the employee who instructed me to buy it “didn’t know what they were talking about.” Despite the fact that I relied on their employee’s advice, I was unable to return the part. The poor communication continued with the pickup. I was given incorrect information about the pickup time, which made the situation unnecessarily inconvenient and ultimately left me unable to complete the service I was told they would complete. When I brought the issue to their attention, I was essentially told that it wasn’t their problem. Mistakes happen, but what matters is how a company takes responsibility and makes things right. In this situation, there was absolutely no accountability, ownership, or effort to resolve the problems their own employees created. Instead, I was left to deal with the consequences of their mistakes. Extremely disappointing customer service. I will never do business here again and would not recommend this company to anyone who values accountability, communication, and customer service.

The geek squad staff is incredibly rude. They also tried to gas light my wife into thinking the conversation she had with Best Buy customer service did not actually happen. Instead of trying to be helpful the geek squad employee, Matt, decided to use sarcasm and a rude tone. I would recommend going to a different business altogether.

Awesome sales man