Best Buy Morehead City

Terrible customer service! Unbelievable that they don’t have a store manager.

Rude and unprofessional Chris who claims to be the store manager comes at me aggressively because I’m reporting that I’m unhappy with the geek squad service I’m receiving. I then ask for his supervisor and he tells me he is it there’s no one above him. I called Best Buy/ geek squad 800 number and the customer service agent ask to speak with the manager and my phone is on speaker so I can here them and the agent is being rude saying ”what’s this guys problem is he just another complainer”. Unbelievable the level of unprofessional customer service from Best Buy.

Staff is so helpful. It is so nice to have a place in town where they will find an immediate solution to your tech problem. They didn't try to oversell me. They just sincerely cared about helping. Very knowledgeable about their products too.

I purchased a laptop from the Moorehead City Best Buy. I immediately set up an appointment with the Geek Squad to them to transfer my files and set up my new laptop, which was scheduled for 12/30 at 12:20 pm. When setting up this appointment I asked how long it would take for the laptop top to be set up, I was told it would depend on the amount of data & files needing to be transferred. I told the person I would be driving over an hour, I was assured the transfer would be completed the same day I dropped it off. We'll that turned out to be completely false. When I arrived at Best Buy, Matt at the Geek Squad counter started processing paperwork to have my data & files transferred, I asked he what time would the transfer be done, he told me I tomorrow (12/31). I told him that isn't what I was told when I made the appointment and that I drove over an hour... Matt could have cared less, he never even said he was sorry. I can't even say he offered poor customer service because he offered absolutely none. Before I left the store, I called my local Staples, to inquire about their data transfer, they are $40 less than Best Buy and when dropping off my laptops today, the computer guy was personable and actually was customer oriented. I would never recommend the Best Buy Geek Squad in Moorehead City, NC. The only recommendation I would make is management send Matt to customer service training.