Best Buy Morehead City

They lie about their release dates after I. Physically went up there to double check even though the website says it's released on that day. I guess I'll find another company to buy from.

I bought a new TV on September 23, 2026. 3 weeks later it keeps going out on me. Bought the geek squad protection at the time also. I took it in and they are sending it off. Will be at least 2 weeks!! What? It's a brand new television! Just replace with a new TV! This has really changed my mind about Best Buy. No TV for 2 weeks and yes that's a BIG DEAL! TOTALLY DISAPPOINTED

Terrible customer service. Although Joseph at mobile devices was pretty helpful a couple times. I will not ever spend another penny here

⭐️ One Star The customer service I received was absolutely unacceptable. I was specifically told by an employee to purchase a particular part. After purchasing it, I was then told that the employee who instructed me to buy it “didn’t know what they were talking about.” Despite the fact that I relied on their employee’s advice, I was unable to return the part. The poor communication continued with the pickup. I was given incorrect information about the pickup time, which made the situation unnecessarily inconvenient and ultimately left me unable to complete the service I was told they would complete. When I brought the issue to their attention, I was essentially told that it wasn’t their problem. Mistakes happen, but what matters is how a company takes responsibility and makes things right. In this situation, there was absolutely no accountability, ownership, or effort to resolve the problems their own employees created. Instead, I was left to deal with the consequences of their mistakes. Extremely disappointing customer service. I will never do business here again and would not recommend this company to anyone who values accountability, communication, and customer service.