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Best Buy Pineville Outlet
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Recent Reviews
3.9(2548 reviews)
Tambra M
July 20, 2026
3 out of 5
Associates did greet me as I walked through the door but that was the only interaction that I had from them as everyone that worked. There seemed to be standing at the front podium, talking and having a great time, I walked around the store, unable to find what I was looking for at first and not wanting to walk back. Up to the front to ask for help, I quickly gave up and left the store without making any purchases.
Response from Best Buy Outlet
July 20, 2026
Thank you for sharing this experience with us, Tambra. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. Let's get this addressed for you.
Please message us with the full details through our social media channels on Instagram (https://bby.me/TyqbNU), X/Twitter (https://bby.me/fuvBzC) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 190748. We look forward to hearing from you.
Nick
July 19, 2026
2 out of 5
I think it's absolutely wild that best buy has disconnected all phone line for their stores. You speak with a a central customer service representative, saying that they can do something in store. And then when you get to the store, they say they can't do it. If I could've reach the store and I couldn't ask a store associate/manager, I wouldn't have wasted the trip. Again completely wild.
amy c
July 17, 2026
5 out of 5
hi! reaching out hoping to ask if i left my purse at the pineville outlet store on monday, i live two hours away and need help seeing if it was found there!!!!
Lidia T
July 17, 2026
5 out of 5
This store has a great selection of open-box (and sometimes new) items. Returned there to make a second purchase and was able to find everything we needed.
What stands out is an exceptional customer service. We worked with Ian and he went above and beyond. He definitely deserves all the praise!
Overall, very positive and professional shopping experience.