Christy M
October 31, 2024
Marcus was awesome. He helped us so much! Thank you Marcus!
Douglas J
October 30, 2024
Couldn't get anyone to answer the phone at the actual store location
This is the worst Best Buy I have ever been to. It has been 2 weeks dealing with these people. I went in October 12th for a radio install, I was told that they could not do it with my current equipment. I was told by Carlos(audio tech) to buy any aftermarket radio that came with a "DIN". I also purchased the harness and adapter for my car that HE told me I needed. So I purchased everything that Carlos told me to buy. They were bought from EBAY, and have a no return policy from the seller. Fast forward to today 10/24/2024, I schedule an appointment for tomorrow 10/25/2024 at 1:15PM. I pay upfront for the service and I am as happy as can be, finally I can get my screen installed. I get a call 10 minutes after paying, it was a guy from the store telling me that "We are not going to install your aftermarket screen". The site says they will and the appointment scheduler said they do, and Carlos told me they did just 12 days ago. So after a back and forth for about 10 minutes he puts his manager Justin on the phone. Proceeds to tell me, "sorry, cant do nothing for you". Even though it was his guy that told me step-by-step what to do. So I asked for a resolution now that I am out of $400+ for the radio and equipment that I was told to purchase. Justin says "find another shop in the area to help". I get frustrated and told him to cancel my appointment. After we get off the phone I did not receive a email stating that my order was refunded like I did the 1st time. Six calls and 32 minutes later I finally get to someone who tells me that the order was not refunded and there was no notes or interactions on the order. So I had to plead my case and EVENTUALLY got a refund after a little back and forth. This store is terrible and you should never shop here for any car/audio needs. I can also provide pictures of orders and chats if anybody wants to see or if anyone thinks that I am joking :)