Best Buy Crabtree

Left a laptop with this store' Geek Squad, was informed it would be 3 days until I had it back, or was informed of an update. Instead, it's been a week, there are no updates, no communication, and Best Buy help line has informed me they've instructed this Geek Squad agency to contact me directly, twice. They have failed to do so. I have no trust this store can provide adequate customer service and would encourage you to take your business elsewhere. Waste of money.

Parking was great, and nice courteous representatives inside. I was looking for a tiny bluetooth speaker, and was directed to the Amazon abyss.

For Refrigerator and appliances, look for Percell Anderson at the Crabtree store...the best, honest, caring customer service!

Not even an attempt at Customer Service!! Beyond disappointed. Bought a mini fridge shown online, selected the open box option inorder to save over 100.00 on the items original price, in doing g so I woul have to drive to a store outside my area (28miles away ) which i was fine with seeing as the savings. When I picknup the fridge it presented fully wrapped in bubble wrap and the bar code on it states 3.2 cu fr fridge 😃 cool cool im happy... now when I get hone and unwrap, it turns out it is NOT the fridge advertised, it is a smaller 2.5 cu fr fridge.. ok no problem ill call customer service and have it resolved...nope 👎 told that ill have to go back to the store and return and have it remedied. I drive back to the store and absolutely not even a thought of customer service, I told that it can be returned and my money refunded.. I ask for it to be exchanged for the item that I had originally ordered and paid for... no I can't do that, I can return it for you. Im told if I want the item I was under the impression I was buying, I would need to pay the difference. Absolutely 💯 worst Best Buy experience ever. Was falsely presented with a product and was given a completely different item and basically told.. yeh sorry nope. This is the definition of the Ole Bait and switch!! Long time Best Buy customer and More than disappointed. Customer service is the ONLY that separates stores and businesses theses days, without customer service... why wouldn't we just by it online. Honestly, am I wrong here ?? I was presented a product online, agreed to the price and product shown, was given the wrong product as the original item I "purchased" in fact did not exist and im expected to either keep the wrong item or have nothing?? Am i wrong ? What should had been the outcome ??