Best Buy Crabtree

Making a late night purchase for printer ink I was greeted by a gentleman of an older statue (sorry I did not obtain his name). He was extremely helpful in pointing me to where I needed to find what I came in for and also checked me out .

It’s a pretty standard best buy with quick and polite service.

Laptop for my birthday!!! Things started out a little scary, once I touched a displayed laptop and the alarm started. Four employees attempted to turn the thing off, but they didn’t have the right key. Then an employee came out of nowhere with the magic one. More employees need that key. The commotion didn’t interfere with my browsing. I had looked at the selections online before going to the store. Husband doesn’t have patience. An employee came over and was great. He offered $50 off if we opened up a store or credit card. He made the call and the application was submitted, but the issue was the accent of the person made understanding everything said very hard. The call was long and confusing. (A team leader or manager attempted to get the employee helping my husband to help another customer, while waiting. I was like “No No” he couldn’t leave us during the middle of all this.) After the call, my husband wanted the store card, but he ended up with credit card, he thinks. The employee called them back, but still no clarification. In order to get the $50, the new purchase had to go on the new card account. Otherwise, my husband would not have accepted the offer. It wasn’t the employee, David, fault at all. He did great with customer service and I’m going to enjoy my new laptop he recommended.

Hubby and I went in to purchase a tv. The sales person was inattentive, not friendly, unprofessional and did not provide a good service experience. In the past, I’ve always had an excellent shopping experience at Best Buy, so sad that I cannot say the same today.