Best Buy Crabtree

I had been a loyal customer and never expected to have such a frustrating experience. My order was marked as “delivered” to my apartment’s package locker, but I never received a pickup code. When I contacted the company that manages the lockers, they checked their system and confirmed the package was not actually in the locker. They opened an investigation and reviewed video footage to determine what happened during delivery. I reached out to Bestbuy and provided the email from the locker company, chat transcripts, and documentation confirming the locker company had verified the package was not in their locker system. Despite all the evidence showing that the package was never actually delivered to me, Bestbuy refused to issue either a replacement or a refund. As a customer, it feels unfair to be held responsible for a (possible) mis-delivery. I was left paying for an order I never received. I expected much better customer service from Bestbuy.

Not terrible just can’t stand anywhere too long or they’ll bombard you trying to make a sale

They sold me a broken game that broke my Xbox and caused me to buy a new one then refused to exchange the game. I didn’t even want my money back I just wanted to play the game

They promote price match guarantee over and over, but they don’t tell you that it’s only 15 days even if they lower something $200 in the same store. Watch out for the salesmen. Do your own research.