Best Buy Crabtree

I was at the store I needed to return a device that damaged I was 1 minute before closing and they refused to let me in to return devices

WORST STORE& GEEK SQUAD. You want a good Geek squad go to the one in Cary/Crossroads!!!! I had bought a whole desktop system from there, with all the insurance full membership coverage, all to have issues within 2-years of having my desktop and by no fault of my own. I went to the Glenwood Ave location to check it out only bc it was close by but when I got there I was told 2-3 days to check my computer out…. It took 2-Weeks. Then when I came in after that time to find out what was wrong they told me it’d be another 2-Weeks to send it off for the replacement part bc they didn’t carry that GI card any longer.—— of course this was not before they tried to sell me another part rather than help me go through my total insurance plan. The staff knew nothing about computers for real. Their testing showed it was one part but when I finally got my desktop back the BIOS and complete operating system had been wiped clean. I had only used my system for school and some business documentation. They told me before I even sent it off I’d need to pull out any enhancements I had made to my system bc it probably won’t come back. So basically Geek Squad’s headquarters scalps parts! BEWARE!!! When I went to pick it up it looked totally scratched up and I have pictures to show. The staff member ended up being the same geek squad member who tried to sell me parts instead of helping me with my insurance I already pay for, and he didn’t know or inform me of anything to explain a bunch of white streaks and out of place side panels on my desktop that i dropped off still holding its new appearance-as also documented on the paperwork when submitting my system for testing. A girl came to help me who identified as the store manager- but I later found out she WAS NOT THE STORE MANAGER when I called corporate. She didn’t consult with Geek squad members or myself truly to get an understanding of what was really happening, she knew nothing about computer technology and apparently their GeekSquad doesn’t keep reliable notes either- she just proceeded to get on the phone for almost an hour to find out about why my system went in looking new and came back looking used and with panels out of place. After about an hour of this call she inappropriately started calling me “sweetie” and “baby” after asking if there’s any news and as I tried to clear up any details. I told her that made me uncomfortable and she proceeded to have an attitude that ultimately created a hostile environment until I just had to CALL THE POLICE. I have seen this abuse in power before and was not interested in being in a her word against mine battle- so in order to get resolve and help I had to actually call the police to even get the documentation from the services done. My family and I truly rocked with Best Buy until this experience. We could fortunately go to the PX and get systems for extremely low rates but we came here because of the insurances and coverage. Not only did that fail us But so did the faith and trustworthiness in capable staff able to provide reasonable customer service. Needless to say, ALL GEEK SQUAD AND BEST BUY’s ARE NOT CREATED EQUAL! Research the store first, read reviews, ask all the questions bc this store is not it! They don’t know what they’re doing and to have someone pose as the store manager is still mind blowing.

Several employees but no one seemed to want to help me out so we left.

Wow! Whenever I need a cable or connector I go to Best Buy on Glenwood and always can get what I need. This time I did not know exactly what I needed. I knew I needed to download photos from my iPhone 14 to either a computer or some peripheral to free up memory. The guy at the door pointed me to the area where I could start looking, and in just a minute, product specialist Percell, asked if I could use some help. I said, "YES!!THANK YOU". Percell listened carefuly and set out to find the cable, but it wasn't so easy since my iPhone 14 has a ligntning connector. But Percell persisited trying several solutions, and then with another idea, yay, SUCCESS! I never could have figured it out without in person help and it was exceptional service for Percell to stick with me until the solution appeared. Many thanks Percell and Best Buy Glenwood!