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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2472 reviews)
Andrea O
November 24, 2025
1 out of 5
Had to cut my shopping trip short due to the overwhelming smell of pot. They kept asking me what was that smell. We were in the store less than 30 minutes. After leaving they started to complain of a headache. The smell was so strong that all 4 of us felt ill and had a headache. What kind of retailer endorses this? The behavior by the employees is selfish and rude.
Response from Best Buy
November 24, 2025
Hi, Andrea,
Thank you for sharing your review with us. We aim to provide a welcoming and comfortable environment for shopping, and we would like to follow up with you to discuss this matter further.
Please reach out to us through private message on Facebook (https://bby.me/nim9nj), Twitter/X (https://bby.me/y1eqf1), or Instagram (https://bby.me/64jlgv). Please be sure to mention "Google review 74381." Thanks!
Mark S
November 23, 2025
1 out of 5
I took my computer to them and they could not diagnose a simple ram issue
Response from Best Buy
November 23, 2025
Hello,
Thank you for the review. We can understand your frustration with not being able to diagnose your computer.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 73800.
Henry J
November 23, 2025
5 out of 5
Had a great experience with a representative their named Cameron. He seemed quite knowledgeable and if he did know something he found someone who answer the question.
David P
November 16, 2025
1 out of 5
I had one of the worst customer service experiences at this Best Buy. I went twice trying to purchase a tablet, and both times the representatives approached me, asked what I needed, and then completely disappeared. I was left standing there with no update, no support, and no follow-up.
Out of respect, I waited about 45 minutes each time, but clearly my time wasn’t respected. They could have sent someone else to help or at least come back to let me know what was going on. Instead, I was ignored and treated unprofessionally.
I will not be coming back to this Best Buy. Very disappointing experience.
Response from Best Buy
November 16, 2025
Hi,
Thank you for that feedback. Can you explain further about your experience. Mention review #70181 when connect with us on social media links.
Facebook (https://bby.me/io9dmh)
Twitter/X (https://bby.me/iw864r)
Instagram (https://bby.me/po9124)