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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2450 reviews)
John M
September 25, 2025
5 out of 5
Very easy to find what I was looking for. Staff was very friendly and helpful.
Jason S
September 25, 2025
1 out of 5
**See RESPONSE post below from Best buy- AI response trying to save themselves from bad review and only send me down rabbit hole and make me join all these social media platforms just to get nowhere. Noone has ever tried to call me back and this is just more automated responses trying to cover themselves from bad reviews!! Do not use best buy they are trying to quick sale you and then when there is an issue no way to get in touch with anyone. AI is running the whole company and 3rd party phone people who dont know anything.
You cannot get through to store on phone at all!! They do not answer phones if you have an issue with order. They told me at check out when i got credit card there would be a $150 refund check mailed and it never was> Sales people are selling credit cards to get bonus checks and misleading customers with FAKE promotions. DO NOT GET A Best Buy credit card!!! Be aware of staff trying to tell you they offer promotions for signing up at check out. Noone at credit card services knew anything about it and noone at best buy customer service phone answering either. All calls for store and credit card are outsourced to 3rd party and automated so you can never get in touch with anyone at store or on phones. Very annoying when you live out of town and have issues.
Response from Best Buy
September 25, 2025
Hello, thank you for sharing your experience here. Knowing all the details of every promotion is definitely important. We would be happy to look into this for you. Can you please reach out to us on Facebook (https://bby.me/1i8t22), Twitter/X (https://bby.me/v9ejga), or Instagram (https://bby.me/crdckz) with more information about your experience? Please begin your message with "This is regarding my Google Review #47583".
Steve U
September 19, 2025
4 out of 5
Staff is always helpfull and I have found this from coast to coast.
Consistent.
Asked for help and found my item immediately afterwards.
Quick check out.
JEROME P
September 16, 2025
5 out of 5
My order was ready for pick up. The young lady assisting me was pleasant and respectful.