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Best Buy Crabtree
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2498 reviews)
Consciousness
January 19, 2026
1 out of 5
Would not return an unopened Christmas gift today 1-19-26. I had receipt and unopened item. This is extremely disappointing
Response from Best Buy
January 20, 2026
Hello,
We understand your frustration for not being able to complete a return after the Holiday Return Policy ended. Please feel free to connect with us on social media to discuss this matter. Mention review #106796.
Facebook (https://bby.me/ydio0s)
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Kelly H
January 12, 2026
2 out of 5
While I appreciate the callback from yesterday..... I think it's best to maybe have the call come from a manager who is a bit more mature and actually cares. Starting off somewhat condescending when you don't have complete knowledge of how all your financial products work, is probably less counterproductive than you think. So, I guess the goal here should be to learn and train on how your various leasing and credit processes work (and what specifically to disclose) when working with customer purchases and their information. A social security number is used for a variety of products and they don't always have to involve a credit inquiry. Working in a similar industry, I completely understand the importance of a company promoting it's own credit/financing products, but inform people first. And if the customer specifically tells which financial method to use (i.e. leasing), have a way to bypass credit products.
Alejandro A
January 11, 2026
5 out of 5
Excelente servicio
Shavon D
January 10, 2026
5 out of 5
They were amazing. I had to go to the Geek Squad and Javon assisted me out and he was so thorough and walked and talked me through everything.