Best Buy Crabtree

Absolutely terrible customer service. Bought a brand new TV and when I took it home and opened the box it was damaged. Thought it would be an easy return, but suddenly they take it in the back and then are accusing me of dropping it! Manager says they can only take returns if the TV is in perfect condition. Well I wouldn’t be returning it if it was in perfect condition obviously?! Amazon would have accepted the return no questions asked. Tried to spread my business around and give some love to brick and mortar but end up getting burned. Lost me as a frequent customer over a $300 TV. Save yourself the trouble and stick to Amazon - Best Buy has terrible customer service and hassles you on returns.

Best Buy Feb 6, 2026 I am writing to formally complain about my recent experience with an online purchase from BestBuy.com and the handling of the issue at one of your retail locations. I recently purchased an item through BestBuy.com. After multiple delivery delays, the item finally arrived; however, it was covered in mud inside the box, indicating that it was damaged or mishandled prior to delivery. Due to the condition of the item, I contacted customer service and was instructed to return it to a local Best Buy store. When I arrived at the store, the Store Manager, Dee, refused to accept the return. While I was on the phone with a Best Buy customer service representative, the manager told the representative that he had the right to refuse any return, despite the item arriving in an unacceptable condition and despite following instructions provided by Best Buy’s own customer service. When I stated that I would not leave until the issue was resolved, I was informed that mall security would be called. This response was unnecessary, unprofessional, and deeply upsetting, especially given that I was simply attempting to return a defective item in accordance with Best Buy’s guidance.

Unable to speak with anybody from the store. When we try to call a specific store to relay a problem, we get routed to a customer service center, which cannot address our issue, nor can they transfer us to the specific store. Why is best buy pulling this crap?! It just shows an obvious lack of respect for their customers.

Found what we needed