Best Buy Crabtree

I arrived at 4:30 a.m. on Pokémon release day to beat scalpers and try to get a Prismatic SPC for my daughter’s upcoming birthday. I was told the product was being withheld for an event and to come back Saturday. I returned the next day at 3:30 a.m. to try again. Around 8–9 a.m., the manager, George, came out and told us we were “soliciting” and that Pokémon sales would not start until 12 p.m. About an hour later, another employee came out with an extremely rude attitude and said we will not get anything until 2 p.m., if we were lucky, and that adults without kids would not be allowed to buy Pokémon at noon. This directly contradicted Best Buy’s own website, which advertised the event by saying “all trainers are welcome” and to bring yourself, friends and family. There was nothing stated online about the event being limited to kids only, which felt like false advertising and extremely misleading for customers who planned their day around it. I clearly told this employee that I was there to buy Pokémon for my three kids, and she simply stared at me without responding or offering any explanation or help. As a divorced father who loves his kids very much, this experience was incredibly frustrating and disappointing. I had already waited for hours in the cold and then after hearing that made up rule, drove 2.5 hours to pick up my children so they could be present. When we returned, I was pushed to the back of the line, and by the time we got to the counter, all the SPCs were already sold out. I worked hard and went to great lengths just to get my daughter this box for her birthday. Management was unprofessional, communication was inconsistent, and staff behavior was rude and dismissive. This experience was extremely discouraging. I will not return to this location, and I do not recommend it to anyone.

This place, and the service is garbage.

Fav Best Buy

Beware of the Employee named Raquel. Went in there for a bundle-return and she tried to walk away with the whole bundle without processing the full-return. When I asked for a receipt, she denied me that and started yelling that she can not give me a receipt. Then out of nowhere she called the security on me. I had to wait in the call with the corporate and then another employee came and resolved the issue and they admitted that Raquel didn't process the refund. On a note, Raquel claimed that she is the manager while I could see her tag saying sales rep. Straight up delusional. I am calling the attention of the Best Buy corporate to review this person. I started going to the Cary location after this, even though it is a bit far from my place.