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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2551 reviews)
Danny W
April 26, 2026
1 out of 5
I called in to see if they have a specific laptop in stock, I’m not sure what the guy was trying to do, but he kept trying to sell me different models. After telling me the model I was looking for is discontinued, which is false as I’ve looked it up on google. Plus, I can hardly understand him from his accent. I don’t mind walking into the store to see what they have there, but it was a really horrible experience on the phone.
Response from Best Buy
April 26, 2026
Thank you for sharing this experience with us, Danny. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/F0O0f8), X/Twitter (https://bby.me/7875SX) or Facebook (https://bby.me/nCqETe). Please send us a message with the full details of what took place. Also add Google Review 146188. We look forward to hearing from you.
Maxine N
April 21, 2026
5 out of 5
I went to find a laptop 💻 and didn't want to pay an arm and leg for a laptop. I walked right in and found a HP for $149 on sale.
Christopher B
April 21, 2026
5 out of 5
Great and informative on all appliances.
Tom P
April 17, 2026
5 out of 5
I was able to get help to find what I needed, and I was finished very quickly and easily