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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2493 reviews)
M R
December 23, 2025
1 out of 5
Extremely rude sales representatives and unapologetic management. I realize it is Christmas season and retail workers are probably stressed. But I have never been treated so poorly in my life trying to buy something in the store. If you have a question my advice is do not ask it.
Response from Best Buy
December 23, 2025
Hello,
Thank you for taking the time to share your feedback with us. While we do realize the holidays can be stressful, our employees should still be assisting in a friendly and helpful manner. Not receiving this level of support, is certainly unwelcome.
We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/pyfwci), Twitter/X (https://bby.me/mdwtoe), or Instagram (https://bby.me/4q8zqc). Please also mention your "Google review #93705" in your message.
Chad
December 18, 2025
1 out of 5
Geek squad rep was rude and had a bad attitude.youll never be welcome in my home again.
L H
December 18, 2025
5 out of 5
Jeff was so nice and helpful today when I came in looking for a starter camera! He directed me to the what I think will be the perfect one. Gonna try it out tonight. Thank you so much!!! :)
Zachary B
December 17, 2025
3 out of 5
I should have taken pictures, but the checkout experience at this location was very confusing. I was there for approximately 3 minutes in total, and heard at least 3 or 4 different people (including myself) have to ask one of the floor reps where the checkout line was. There were different entrances which led to the same counter.