Best Buy Crabtree

Stay away, especially if you're considering an expensive purchase. We were given incorrect information by a salesperson, and when we discovered the mistake and attempted to return the item, the store refused to honor the return. Rather than taking responsibility for the misinformation, management offered no meaningful solution. What made the situation even worse was the complete lack of concern from the manager. He showed no remorse, no accountability, and seemed completely indifferent to the fact that we had been misled. The customer service was terrible from start to finish. A business that stands behind its products and employees should take responsibility when it gives customers inaccurate information. This store did not. Based on our experience, I would strongly recommend taking your business elsewhere, particularly for high-dollar purchases.

Great customer service

Great experience today with David Baugh at the Crabtree location. David was knowledgeable, patient and "went the extra mile"! Over the years, I have found the support personnel at the Crabtree store are more eager to help than the employees at the Cary (my neighborhood) and other locations! Today, David again confirmed my belief!

Went in looking for a tripod and had the absolute pleasure of having Todd help me. It showed as being in-stock online but wasn’t in the section it would usually be in. So many times I’ve encountered employees who chalk situations like that up to the system being wrong, but he checked the back twice and walked around half the store until he found it for me. Now that’s how you keep a customer coming back, thanks Todd!