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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2599 reviews)
Samantha H
July 31, 2026
5 out of 5
Tomas was very helpful! We needed to buy another laptop and he helped us weigh the pros and cons for our specific need. Definitely recommend this store and him for anyone shopping for electronics!
Moutaz K
July 30, 2026
1 out of 5
1 Star
This was one of the most disappointing online shopping experiences I've had.
I purchased this TV brand new, not an open-box or refurbished unit. It arrived with a cracked screen, making it unusable right out of the box. Whether the damage happened during shipping or before delivery, it should never have reached a customer in this condition.
The return process itself was straightforward, and the pickup was completed. However, what really disappointed me was how the situation was handled afterward. After all the inconvenience of receiving a defective product, waiting for pickup, and being left without the TV I purchased, there was no effort to make things right. Not even a small goodwill discount or store credit was offered toward a replacement.
Mistakes can happen, but great customer service is measured by how a company responds when they do. In this case, I felt like I was simply processed through the return system instead of being treated as a valued customer.
I expected much better quality control and much better customer service. Unfortunately, this experience has made me think twice before buying another TV here.
Robin C
July 29, 2026
1 out of 5
Terrible customer service on the phone.
Response from Best Buy
July 29, 2026
Hi there!
Thank you for your review. We appreciate your feedback as it helps us continue to improve.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/VNX8Be, Instagram: https://bby.me/oZnwHX, or Twitter/X: https://bby.me/n0jTTK and reference Google review 195035 in the details you provide.
Christopher S
July 25, 2026
5 out of 5
The name says it all