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Best Buy Crabtree
Services Offered
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Frequently Asked Questions About Best Buy Crabtree
How do I check product availability at the Crabtree Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Crabtree Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Crabtree stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Crabtree Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2466 reviews)
Anthony G
November 08, 2025
5 out of 5
Went to get a CPU monitor and an arm. The service in this Best Buy is EXCEPTIONAL. We drove an hour and past two other Best Buy’s. The staff is amazing and HAPPY! Thomas in the computer section is FANTASTIC! Awesome employee. He could give lessons in customer service.
B M
November 04, 2025
1 out of 5
Avoid this Glenwood Ave Best Buy!! Good sales people, but if there is anything that requires customer service or Geek Squad help, forget it. I made a huge purchase of two 55 inch smart TVs and some other expensive items. I waited a couple of days to unpack the TVs so that I would have help. When we unpacked one of the TVs, the screen was broken. We know how to handle TVs and there is no way this happened while in our possession. I took it back to the store, and customer service had the Geek Squad examine it. They refused to accept the return because the screen was damaged, assuming that it had been damaged after purchase. This TV came from their warehouse, and it was loaded onto a dolly with the other TV I purchased. Then 2 guys from the store loaded them both in my car. How customer service "knows" that it was damaged in my possession is a mystery to me and is a big leap. Not the customer service I was expecting! So I am out $300 with no TV (yeah, they actually wanted to take it back out to my car!). I'm extremely disappointed in the customer service at this store and will never shop there again or at any Best Buy, for that matter. Buyer beware!
Response from Best Buy
November 04, 2025
Hey there.
Purchasing new TVs with us is something that should be a great experience. If you still need some help, please reach out to us on one of the following social media platforms below. Also, be sure to include your review number 64558.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Anna S
October 29, 2025
5 out of 5
nicest people ever
Tefy L
October 29, 2025
4 out of 5
Linda tienda, pero algo cara.