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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3178 reviews)
Laurence O
October 27, 2025
1 out of 5
I've been having rotten luck with showing up at a best buy location looking for something that I need only to find it's not in stock at that location. So I tried to call to ask if it's in stock ahead of time, possibly saving myself a 20min trip, and of course, the number on Google Maps is the corporate AI run around number.
My dislike of best buy is growing by the day. Such a tragic shame...
Jonathan B
October 22, 2025
1 out of 5
Bought a 77unch TV to have installed. Wait time was 2.5 weeks. I confirmed my delivery time the day before with Best Buy. They said one time. Get a call day of for a different delivery time. No problem I adjusted with the person who is at the house which is 9am-12p. Before it was 11-2p. Delivery team (a third party company). Calls and tells me at 9:30p that Best Buy didn’t have the TV at the warehouse. Best Buy says I have to wait another week and they are crediting me $100… To spend $2k and have to Wait 3.5 weeks seems unreasonable and the $100 credit while nice isn’t enough. I will update if they do try to make it right.
Response from Best Buy
October 22, 2025
Hello Jonathan,
Thanks for reaching out and providing your feedback about your TV delivery. We would like to see if we can help in any way to improve your experience. Can you contact us when you get the opportunity? To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #59066 in a private message.
Facebook (https://bby.me/20c9hb)
Twitter/X (https://bby.me/4q0lsk)
Instagram (https://bby.me/votw78)
Thanks,
Marcenaria C
October 19, 2025
5 out of 5
Lugar incrível com muitas opções boas em tecnologia
Jaymie P
October 14, 2025
1 out of 5
Someone was at your store this evening using my debit card information to make fraudulent purchases (got the bank notification for your specific store). Unfortunately, all of your listed numbers go to corporate, who apparently, cannot transfer to actual stores. I was hoping to get in touch with you real time to stop this person from continuing to attempt to use my card and contact law enforcement. You should really consider posting SOME sort of direct contact information.