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Best Buy Raleigh
Services Offered
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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3058 reviews)
Kelly L
February 14, 2025
5 out of 5
My sales person was excellent. My only problem is, I forgot his name. Thank you sir for your help and advice. Love my new tv. Thanks Best Buy of Raleigh. Store #821
Егор Б
February 14, 2025
1 out of 5
Today at the checkout, as I was leaving the store, I wanted to pay for a TV stand. I waited in line for a long time. Out of three registers, one was out of service, one was occupied with a return, and only one was processing payments.
When it was finally my turn, a girl approached the area designated for order pickups, which was otherwise empty, and asked about a delivery. The cashier, who was supposed to process my payment, left her station to assist with the delivery inquiry, even though I was next in line.
I was in a hurry and politely asked her to check me out first, but she responded rudely, laughed at me, and deliberately delayed my transaction. I find this unfair, and such behavior from a cashier is unpleasant for customers.
To improve service quality, I would recommend that employees be more attentive to customers and treat them with greater respect.
This happened at a Best Buy store.
Response from Best Buy
February 14, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. I can understand wanting timely support when checking out at your local Best Buy. We are disappointed to hear about your recent experience.
If you require additional support on this matter, or would like to document this complaint, please reach out to us via social media. Our team would be happy to help on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64814938” when reaching out.
Regards,
^Ravi
Danica J
February 07, 2025
5 out of 5
Friendly and clean
Marcus O
February 04, 2025
5 out of 5
Always Helpful and usually carry what i need!