Best Buy Raleigh

Great experience at Best Buy! I ordered a gaming computer online for pickup, and within about an hour, my order was ready. I ended up arriving at the store around 7:45 PM, only about 15 minutes before closing. Sometimes when you walk into a store that close to closing time, you expect the staff to be rushing you or not very welcoming, but that was not the case here at all. The employees were pleasant, friendly, and helpful. I went straight to the online order pickup counter, and the entire process was quick and easy. I arrived around 7:45 and was back out the door by 7:50 with my order! What made the experience even better was that we purchased the gaming PC as a birthday gift for my 14-year-old son, and the staff even took the time to wish him a happy birthday. That small gesture meant a lot and made an already great experience even better. Fast service, easy pickup, and friendly staff. I’ll definitely shop at this Best Buy location again!

The geek squad is awful and unprofessional. Through my AppleCare I booked an appointment for this evening at 6:20 PM to repair a cracked screen. I watched a few staff member members dealing with other people and also bouncing from in and out of the back. No one ever once looked at me and acknowledge my presence as it became later than 6:20. Finally at 6:50 PM a lady informed me that there was only one machine in back to repair cracked screens and they just started on one which takes 2 to 3 hours so they would not be able to see me this evening. Shame on their stupid faulty system and shame on the non-professional employees that didn't take the time to inform they wouldn't be able to help me me ...as my appointment indicated the reason for my appointment.

Christol has been absolutely amazing every time I’ve come into Best Buy. She helped me pick out my new camera and has continued helping me with lenses, accessories, and anything else I’ve needed. Awesome customer service!

Bought 2 tv's and tv mounts. John and Matt from the Geek Squad arrived to install. They were polite, professional, friendly; and made sure that both tv's were put on the wall to my specifications and location. I changed the placement of the family room room tv to move a bit more to the left and it was done. They took their time, did not rush and explained the new tv's and remotes. So much better to have the Geek Squad to install, they know what they are doing (than to a contracted service when my experience has not been so great.). thank you John and Matt! M.Patrick