How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3164 reviews)
Julia R
September 14, 2025
1 out of 5
Horrible experience
Response from Best Buy
September 15, 2025
Hello, Julia,
I can fully understand the desire for an overall positive experience when shopping with Best Buy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #43564 in your message. You can find us here:
Facebook (https://bby.me/r9dzoh)
Twitter/X (https://bby.me/h4l4nr)
Instagram (https://bby.me/096cut).
Reda R
September 14, 2025
1 out of 5
Worst branch
Especially return center
Response from Best Buy
September 15, 2025
Hey there, Reda,
We understand your concerns surrounding a disappointing experience with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/8i71wv), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #43565"
Nasser N
September 14, 2025
1 out of 5
Very bad treatment
Response from Best Buy
September 15, 2025
Hi, Nasser,
Thank you for taking the time to share your experience with us. What you've mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let's get this looked into further for you.
Please send us a message through our social media channels on Instagram (https://bby.me/sryuca), X/Twitter (https://bby.me/7kz4w9) or Facebook (https://bby.me/20hc9d) with the details of your situation, along with Google Review 43563. We look forward to hearing from you.
Nasser R
September 14, 2025
1 out of 5
Scam! Bought a new phone with defective vibration, and they still charged me $45 restocking fee. Never buying here again.
Response from Best Buy
September 15, 2025
Good morning,
Thanks for sharing this, We'd like to look into why the fee was charged with you. Can you send a private message on one of our social media platforms, Facebook (https://bby.me/zx2owq), Twitter/X (https://bby.me/9qzl0l), or Instagram (https://bby.me/pbbh1g), and include a reference to your "Google review #43596"?