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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3252 reviews)
Girish R
April 18, 2026
2 out of 5
Be aware and watch closely when you buy open box products from this Best Buy ….. Open box products of ‘Excellent’ condition are missing parts, also not fully tested before marking that condition !!
I did online purchase a Sony subwoofer, open box, in excellent condition at this location that is 1hr drive from my home . My son picked it up - was missing the charging , the didn’t care check before handing it over . I had to drive all the way to store again to get the cord - which they gave free of charge .
I requested with geek squad to test it for me with new cord - they said they don’t have speaker to test it , how did they mark it excellent condition ?? Turns out their bar is really low , no physical damage and if it turns on - it’s in excellent condition !!
What if I take it home and it’s defective ? I have to drive back again an hr and back to return it ???
Response from Best Buy
April 18, 2026
Hello,
Thank you for the review. We understand your frustration with your open box purchase.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 143349
Jadavion W
April 17, 2026
5 out of 5
I lovved it as soon as I can in I asked were are the phone cases a associate pointed me in the direct location immediately. Very politely and fast customer service
Stef D
April 10, 2026
1 out of 5
Worst customer service I have ever experienced! I'm actually shocked how unfiendly and unwilling to help or do their job literally every worker in the store was.
Response from Best Buy
April 10, 2026
Hi Stef,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/XKyxo9), Twitter/X (https://bby.me/ae6zSm), or Instagram (https://bby.me/lmXiHo). Please include the Google Review reference number #140446 when reaching out.
Thom F
April 10, 2026
5 out of 5
I barely went into the store. I was picking up an eBike I had ordered online. The greeter "traffic cop" told me where I needed to go. The young lady at the online pick up counter, Rox, was so friendly I was immediately glad I came. And the guys who loaded my purchase into my van seemed genuinely glad to be helping me. Yeah, I'll go back.