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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3079 reviews)
Lynn B
March 25, 2025
2 out of 5
They didn't have what I was looking for. Some employees were not very helpful.
Powop S
March 23, 2025
5 out of 5
I had an excellent experience with a Best Buy’s Geek Squad, Fernando helped me resolve an issue with my laptop. From the moment I arrived, the he was friendly, patient, and clearly dedicated to finding a solution. He did a great job at keeping me updated at every step, explaining each method they tried to fix the problem. Even when the initial attempts didn’t work, they didn’t give up and kept exploring other options until they were able to resolve the issue. Their persistence and great customer service made a stressful situation much easier to handle. I truly appreciate the effort and care they put into helping me.
ceck i
March 23, 2025
3 out of 5
They have a nice store here if you're looking for a laptop or a washer and dryer ext. They let me down when it came to drones.
Response from Best Buy
March 23, 2025
Hello ceck,
Thank you for taking the time to write to us regarding your experience during your visit to one of our stores. We try to provide several shopping options for our customers. Let's review this for you and see how we can be of assistance.
To better assist you, please send us all the details through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy), or Facebook (https://www.facebook.com/bestbuy). Please include your full name, phone number, e-mail address, and store location you visited. Please also add Google Review 64960679. We look forward to hearing from you.
Sincerely,
^Deysha
Erik R
March 22, 2025
4 out of 5
It was a Best Buy found what I needed