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Services Offered
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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3263 reviews)
Paul S
May 19, 2026
1 out of 5
I had a guy look for something for 20 minutes just to come back and tell me he didn’t know where it was. I went to Target and ask the associate for the samething and she know exactly where it was. They was in and out of target in 10 minutes.
Response from Best Buy
May 19, 2026
Hi Paul,
Thank you for your review. We appreciate you sharing your experience with us, and aim to provide better interactions in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/EpzaGV, Instagram: https://bby.me/k1ffOA, or Twitter/X: https://bby.me/MW08AU and reference Google review 154338 in the details you provide.
Jireh R
May 18, 2026
5 out of 5
HAYDEN Was really helpful and kind. Navigating me through the process of replacing my phone that had water damage and wasn’t trying to force the sale on me. Very understanding and listen to my wants and needs for a cell phone without trying to sell me the newest phone on the market.
Carol S
May 18, 2026
5 out of 5
I bought a refrigerator today. I went to Costco, Lowes and Best Buy. The team at Best Buy was fantastic!
Cindy B
May 18, 2026
1 out of 5
Went to purchase a TV but stopped to glance at the Apple phones. Some young sales lady simply would not let us go. Followed us to the TVs and quite sure she knew nothing regarding TVs. Kept trying to push a membership and had to tell her repeatedly not interested. Someone who I think was a manager helped her with the TVs but when told him want we wanted, his comment was it was the baby of the TVs. Best Buy brand is the baby or lowest rung of the TVs. Really thought his comment was both degrading to the company he works for as well as me, the customer. Finally got the TV along with 2 surge protectors. The lady rang up the sale, didn't bother to put surge protectors in a bag or even hand to us. Now on to the TV. I have one Insignia TV that is over 10 years old that is great, another that is around a year old that is very good other that the volume. The new one is a piece of crap. Volume is bad and when you switch networks, it makes an awful sound. Picture is ok but not great. TV will be going back and with the service and attitude from this store, won't buy another one there.