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Best Buy Raleigh
Services Offered
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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3073 reviews)
Amy P
March 16, 2025
5 out of 5
Fantastic staff! Our go-to store. Emily took care of us, even though it was the end of her shift, she took her time with us. Genuinely smiling the entire time! Thank you!
Wendy R
March 15, 2025
1 out of 5
Upon returning an item (August 2024) I did not need, I was given serious attitude from a manager called Ethan which really was an absolute disgrace. You are supposed to lead by example to your staff. After walking off after serving me, I saw him then clearly moan about the situation to which I can only assume was another manager. Very off putting and will only shop here in future if it’s a last option.
Response from Best Buy
March 16, 2025
Hello, Wendy,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64930145
regards,
^Brandon
Rick P
March 15, 2025
5 out of 5
Great staff.
ashley m
March 08, 2025
1 out of 5
Worst experience here purchased a dryer her and started smoking. I asked for them to pick it up and to have it switched for another dryer they made me wait almost a month, when they came out I wasn’t home and they told my friend “I said that I wanted to keep that dryer that was smoking and they fixed now so it should be good…..and said nothing was wrong with it now and I can’t switch it out for another brand!!! When I contacted them a month again they said I could switch ot out for me being dissatisfied and feeling uncomfortable with it but now it’s no exchange and now I’m forced to pay off a dryer that something was wrong with it at first….this dryer turns off randomly sometimes without completing its cycle!!!! The people that dropped it off wasn’t considerate either and rude and kept the dryer I was suppose to be replaced on the truck and drove off my friend said…they didn’t accommodate with me and do not value there customers so be very careful buying appliances here. If they wanted to fix something instead of keeping there word they would’ve fixed it in front of me properly and shouldn’t have had me wait for a month for a new replacement that I didn’t even receive. Please make sure your valued and go elsewhere wasn’t worth the hassle to buy from them as I have children and clothes accumulated bad and I had to go to the wash house and paid and wasted money and gas money multiple times waiting for my new dryer I never received .
Response from Best Buy
March 08, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my new in box items will function as such from the manufacturer. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64903081".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)