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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3284 reviews)
Jasmine E
July 13, 2026
5 out of 5
I just want to commend the staff member Cynthia at the Capital Blvd Raleigh, NC location who was so excellent with us today (July 13, 2026.) We had a lot of questions as we wanted to make sure our brand new computer was up and running good. The whole time Cynthia was extra patient with us, answered every question and got everything set up for us. She made some really good recommendations which we took full advantage of and she also made sure we had everything downloaded that we would need! Overall Cynthia was so nice and kind to us provuded outstanding service that went incredibly above and beyond and I'll be singing her praises for days! Thank you Best Buy and thank you SO much Cynthia! 10/10!
Araceli A
July 10, 2026
5 out of 5
Everything was nice and organized.. staff was very helpful.
Jonathan M
July 09, 2026
5 out of 5
We came in a few weekends ago trying to decide on a new TV for our living room. Gideon was really nice and helpful. He gave us information about common sale prices for some TVs we were considering and also answered some questions to help us decide between a few models.
Wanda A
July 08, 2026
5 out of 5
I told them the phone I wanted that was on sale. There were none in stock, so they ordered it for me. Got it a few days later.