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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3168 reviews)
Ashley T
October 05, 2025
5 out of 5
Went in looking for appliances and a new tv for my new home purchase. Ozzy in the appliance department and Mike in the electronic department were fantastic. Both very knowledgeable and took their time to explain things and never once felt rushed.
Lauren H
October 04, 2025
1 out of 5
This store is by far the worst. I’d give 0 stars if I could. No help. Customer service takes forever for them to not even help you. Only reason I had to deal with them was because of Amazon. I don’t like Best Buy. And I’ll make sure I never have anything to do with them again. Best Buy is always the worst and overpriced
Response from Best Buy
October 04, 2025
Hello, Lauren,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/k7b6ml), Twitter/X (https://bby.me/m8iosd), or Instagram (https://bby.me/61jq8d). When you message us, please include a copy of your Google review number #51775. We look forward to working with you.
Amanda C
October 03, 2025
5 out of 5
I went to Best Buy today and Steve was the absolute best greeter, we loved him. And ONeal was fantastic. I was with my mom that is older and he was super patient but also incredibly efficient and got the Samsung TV she wanted, proper wall mount and got her checked out in minutes. We will be back for our other TVs in a couple of days!!
rae
October 02, 2025
1 out of 5
Horrible service. All they do is pass you back and forth
Response from Best Buy
October 02, 2025
Hello, Rae,
Thank you for your review. It's never ideal to receive poor service with a retailer. It can really change how you feel about shopping there. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Google Review 50954 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport