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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3296 reviews)
Cristian G
August 16, 2026
5 out of 5
I had a great experience at Best Buy the other day. A big shout-out to Kaitlyn for being so helpful with my Samsung purchase!
NOWAY J
August 09, 2026
5 out of 5
Found what I was looking for right away. And picked up some pokemon cards on my way out. Only 2 per person which im fine with. Better than paying scalper prices.
David D
August 02, 2026
2 out of 5
As former retail and former Best Buy I don't like leaving a negative review but feel the need to. I don't remember the culture being this way. On a recent visit I wanted to see what the hype was on the new Samsung ZFold series. Not a bad product but dismissed by Samsung representative as me not needing to talk to him because I have a current version and get updates. That wasn't so bad except he then just walked away. How did he know I didn't want something for sure? On top of that my visit with my wife made my wife feel like a 2nd class citizen. She was not approached by any salespeople UNTIL I was with her and then we were greeted with "how can I help you?" phrases. Why did that make a difference? That was awful. Salespeople not as friendly, on phones (which I get to help with products) did not make it a good shopping experience.
Response from Best Buy
August 02, 2026
David,
Thank you for taking the time to share what you and your wife experienced when visiting your local Best Buy. It seems that we really missed the mark and have let you down. This is not the experience that we want and definitely not how we want to be remembered. Please send a private message to one of the links below so that we can look into this further. We ask that you reference "Google Review 197166".
Facebook (https://bby.me/5miy2R)
Twitter/X (https://bby.me/qAxZQp)
Instagram (https://bby.me/TBHBt6 Buy)
Michael M
August 02, 2026
5 out of 5
Always a good experience and helpful staff. Geek Squad helped a lot.