How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3188 reviews)
Abracatabra A
November 24, 2025
5 out of 5
Good place to go shopping at anytime.
Chris W
November 24, 2025
1 out of 5
I hope Best Buy can check their cameras to see the customer service we were provided. The manager named Casey has no patience or care for customers. It was a bad enough interaction that we will actively tell other people not to go to Best Buy. I even asked him why he was so smug with how he was speaking to us and his expressions. Multiple employees here to witness.
We bought a computer 2 years ago and didn’t purchase the total membership. Only the plus level. Gently used computer has a glitch in the display which has caused it to need a full replacement at a cost of $400 for a $600 computer. Nothing can be done to help us. We asked if they could help back it up so we could purchase a new one, but that was too unreasonable of a request as it would add another $100 to our total.
Best Buy sells junk electronics and makes their money on charging for memberships to fix them. Go shop local.
Response from Best Buy
November 24, 2025
Hello,
Thank you for the review, I understand your experience was not what we strive for.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 74456.
Aileen
November 24, 2025
4 out of 5
Trying to find a plug for my computer, lady tried to sell me the wrong cord, went back and got the right one
iraroper R
November 19, 2025
5 out of 5
I'd give this store a ten if they continue to hire employees like
"Liam"
Liam has customer skills that others need to learn from.
Thank you Liam.