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Services Offered
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Frequently Asked Questions About Best Buy Raleigh
How do I check product availability at the Raleigh Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Raleigh Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Raleigh stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Raleigh Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3081 reviews)
Robert U
March 25, 2025
5 out of 5
great service
Boni A
March 25, 2025
2 out of 5
We spent over a hour or so talking about which stackable unit to buy with our salesperson. The Salesperson didn’t include the stack kit with our “stackable” washer & dryer! So when it was delivered we had to call bestbuy and buy a kit that was to be delivered 2 days later. We received a text to confirm and after we couldn’t get the confirmation to work we called Best Buy Help & were told the kit is on back order and won’t be delivered for 2 months. Guess we’ll work around the space issue for 2 more months. Frustrating disconnect. We will see how this plays out.
Response from Best Buy
March 25, 2025
Hello, Boni,
It's important to have all the pieces needed to make a delivery successful, so we can understand being frustrated by not having a stack kit. We'd like to see if we can assist. Please send a private message on social media with your name, phone number, and email. Kindly include Google Review 64967648 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Lynn B
March 25, 2025
2 out of 5
They didn't have what I was looking for. Some employees were not very helpful.
Response from Best Buy
March 25, 2025
Hi, Lynn,
Thank you for your review. I understand how concerning it is when you're ready to buy something and find it's unavailable. We at Best Buy are always working to improve our item availability and services to ensure we provide the best possible customer experience.
To formally capture your feedback, please reach out to us in a private message or DM via Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport. Kindly include your full name, phone number, and email address, and be sure to mention your Google review 64966756.
Kind regards,
^Pre
Powop S
March 23, 2025
5 out of 5
I had an excellent experience with a Best Buy’s Geek Squad, Fernando helped me resolve an issue with my laptop. From the moment I arrived, the he was friendly, patient, and clearly dedicated to finding a solution. He did a great job at keeping me updated at every step, explaining each method they tried to fix the problem. Even when the initial attempts didn’t work, they didn’t give up and kept exploring other options until they were able to resolve the issue. Their persistence and great customer service made a stressful situation much easier to handle. I truly appreciate the effort and care they put into helping me.