Best Buy Waynesville

When my husband and I went to Best Buy we went to ask someone for help and the associate stated then we needed to wait and to give them a moment. The place was empty. We waited 10 minutes and we were leaving due to not getting the appropriate service. Then we decided to go back to that same person we asked and thankfully another associate Michael intervened and helped us immediately giving us the proper service and helping with what we needed. If Micheal did not intervene we would have given this Best Buy a one star. We are faithful customers to Best Buy for many decades. So we want to thank Micheal for his professionalism and quick response to helping us get what we needed.

I would give zero stars if I could. I will never shop at Best Buy again! I ordered an item on a Friday and the webpage said it would be delivered by Saturday at 9pm. If next day delivery wasn't an option, I would have traveled to buy the item in person because I needed it that day. Saturday, I use the Best Buy message portal on their webpage to inquire about my late package. I was promised that it would be delivered no later than Sunday at 9pm. Sunday comes and go, no changes to my order status. Monday, the order still says that same, so I went and bought the item I needed Saturday in person. I tried to cancel my order that was still being "packed" through my online account, and was unable to. Best Buy has a "live agent" message portal on their web page. I was told that the item had been shipped, therefore they could not cancel the order. That was a lie and this "live agent" was AI. I called the Waynesville location, again AI. After my 3rd call, I was transferred to someone from another county. This person kindly helped me finally. She was not able to cancel the item, but did issue a refund. Well Wednesday night at 9pm I get a text message that my item was picked up by my Roadie driver. I had NO IDEA what this was, but apparently this is how Best Buy ships items. I thought my item was coming by UPS. I tried to stay awake to intersect this drive, as I had NO opportunity to leave delivery instructions (my driveway requires 4-wheel and we ask that packages are left in a certain spot). No update by 11:30pm, so I finally go to bed, as I wake up at 5am for work. When I was asleep, I received a text at 1am that the driver was on the way to deliver my item and another test at almost 2am that the item was unable to be delivered. Who the hell has delivery drivers out at 2am in the morning?! What were you thinking, Best Buy??

Not enough people to serve. No one asked for help. Couldn't find anyone to help

So we bought a washer and it broke within 6 months and we scheduled a repair for them to come out the told us 1 day we took that day off then they sent us an email that it would be the following day after they said the day it was suppose to be they have trash electronics and trash washers and there employees have very bad attitudes I would come to this store ever again people don't buy anything from them there's a reason their going out of business