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Frequently Asked Questions About Best Buy Waynesville
How do I check product availability at the Waynesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waynesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waynesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waynesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1722 reviews)
Tim F
September 20, 2026
1 out of 5
I bought a laptop here, and at the time, they convinced me to buy a membership, as well. I ended up deciding I wouldn’t use the membership and so I cancelled it.
After a few days, I determined that the laptop wouldn’t meet my needs. I checked my app and Best Buy showed that I still had several weeks to return it, so I wasn’t worried about it.
When I went in to return the laptop, I was told that I was past the return period. Apparently, cancelling my membership shortened my return period. The app and website still - at the time of this review - show me within the return period, and that information was what I was relying on. But since I cancelled the membership, that information is apparently no longer valid.
I was offered no gesture of good will to take the return of a barely used laptop, even for a Best Buy credit card holder. So beware: if you buy something with a membership and then cancel it later, your return period is shortened to the normal time, but it doesn’t update to reflect that in your purchase information.
That’s the last time I do business with Best Buy.
Response from Best Buy
September 20, 2026
Hello,
Thank you for the review. We certainly understand your frustration to find out that the app didn't update your canceled membership, to reflect the return policy. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 224686
TAQ'O-CI
August 31, 2026
1 out of 5
after making a large purchase and needing assistance with my best buy card account, i called and they wont even let me speak to an authority.
will never shop bb again.
poor customer service 👎
Gail K
July 16, 2026
5 out of 5
Out extended warranty on our 50" TV proved beneficial! David and another Geek Squad associate gave us excellent service today; very pleased with their professionalism, courtesies and quick service! Thank you, Best Buy, for the service provided by these two associates! Very much appreciated!! Jim & Gail Kimble
Ricky G
July 09, 2026
5 out of 5
Andrew in the Geek Squad provided a personable, rapid resolution to my laptop camera accessibility. He made me feel like a treasured Total Tech member.