Best Buy Waynesville

Won't be back. Went in to get a new laptop. An employe was standing by the, talking to another guy about video games. When he final noticed I needed help and decided to stop chit chatting, asked if I needed help, he said he couldn't help me he was a warehouse employe but would call some one. Next guy came pretty quick, but when I asked him a question about the laptop I was looking at he looked at me like I was stupid and said, "Gee I don't know man, you;d have to google it." I just said I'd buy it clearly agervated and outraged that a so called employee couldn't anser a simple question and told me to "Google it" He ended up stnading their looking confused and asked if we needed anymore help after two mintues of just standing there. Then when we went up tot he check out and told the guy at the register about it he ignored us and asked if he could help us with anything. Asked him about laptop bags for the size since they didn't have them on the wall, and it being a technology store you'd figure they had more then five laptop cases. He's respone, "Um, I don't know, I guess that's all we have." The workers don't know anything, and best buy claims to be the best at what they do. Would have gotten more advise from Walmart, and everone knows their terrible. Worst experiance and I won't be back.

I got there thirty minutes before opening time, an employee came out and ask me how am's doing. I told him I was doing great and that I was there to buy a power court for my PS5 and that, I knew I was there a little bit too early. When the doors opened that I walked in that power court was waiting for me at the cash register. I believe that was an excellent customer service experience.

Good store and smart employees.

The service that I went into Best Buy for was completed quickly and perfectly. While I was there, I asked for help and info with a device that I'm thinking of buying. Best Buy only carries ONE product, even though there are several on the market, and that one doesn't fit my needs. The reason for only 3 stars is that none of the staff members were friendly at all! NO SMILES, NO interaction, such as "Is someone helping you?", or "Please let me know if I can help you with anything." No acknowledgment at all from anyone who I was not working with directly. Those who did work with me, did not make me feel that my business was important to them. I actually felt like I was imposing on their time. This is NOT the way to gain loyal customers!