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Best Buy Waynesville
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Waynesville
How do I check product availability at the Waynesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waynesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waynesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waynesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1659 reviews)
M.W.Laprise
August 26, 2025
1 out of 5
" We don't care about your computer!"
This is what the manager Aubrey said to me when I was trying to inquire of him if we could compare my current PC to the one I wanted to buy.
When I first went up to get the computer I had ordered online I was told by the young salesman with no name tag that the computer I was going to pick up would not even be able to open up Google spreadsheets.
Then he pointed in a general direction and said you should go look at those over there if you want to be able to work with the sheets you currently have.
From that point I could not get any help from anybody so I went up to the manager and thought I would stand a chance with him.
As noted above, he didn't care.
This is why businesses go under because management truly does not care.
Mark
Response from Best Buy
August 27, 2025
Hello!
Thank you for your feedback. It's concerning when we don;t receive the level of service we're expecting. Our goal is to provide a positive customer experience, and I am sorry to hear that wasn't the case here.
To formally document your feedback and address any additional concerns, please feel free to reach out to us in a private message or DM on Facebook (https://bby.me/q68xu4), Instagram (https://bby.me/op9liu), or Twitter/X (https://bby.me/h1fj4v). Be sure to mention your Google review 35501.
Best regards,
^Pre
Ramona M
August 21, 2025
3 out of 5
Nice store but prices are to high
Response from Best Buy
August 21, 2025
Hi, Ramona,
Thank you for taking the time to leave feedback for us regarding your recent visit. I can understand wanting the best prices when shopping in store.
We strive to offer competitive prices on all our products. We also have a Price Match Guarantee to ensure that you always receive the best price for your items.
If you would like more information, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/o38ygy), X (https://bby.me/8wd1pr), or Instagram (https://bby.me/rwtwhr).
Be sure to mention “Google review #32655” in your social media message.
Regards,
^Ravi
Kyle S
August 18, 2025
1 out of 5
I stopped at the store in search of a gift idea. I was in the store for exactly 7 minutes, and in that 7 minutes, I was approached 4 times by 4 different employees who wanted to manage and supervise my gift shopping experience. As soon as I could get rid of one, another would appear out of nowhere to try again. Finally, I left in utter disgust. A much better and low pressure shopping experience can be found on Amazon. Best Buy? Never again. Never.
Response from Best Buy
August 18, 2025
Hi Kyle,
Thanks for sharing this review with us here. I'm concerned to hear about this experience. While our goal is always to provide friendly and attentive service, we never want it to feel overbearing or that you're under pressure. If you'd like to share any additional feedback with us, or need any other assistance, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/g5u9we), Twitter/X (https://bby.me/yf3erq), or Instagram (https://bby.me/x0jivp). Please also include the Google Review reference number #31351.
Regards,
^Caleb
Andrew H
August 11, 2025
5 out of 5
My man Ethan helped my friend find a laptop and keyboard so much quicker than we could have, ask for him! Super nice, super helpful, super respectful!