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Frequently Asked Questions About Best Buy Waynesville
How do I check product availability at the Waynesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waynesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waynesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waynesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1726 reviews)
Rageing D
November 02, 2026
1 out of 5
0 stars sent my laptop in for repair and they call me and tell me they dont have a usb type c charger for it. I told them to locate one in the store. Week goes by and i recieve a text wall from the repair person saying that they still dont have a charger for it so i bring in my own charger. Another week goes by and i recieve another text wall about my hard drive not working but they might be able to get some files off of it. The hard drive was never an issue to begin with as i was able to get into safe mode and the file system was unobstructed before the battery was having issues. Now i have to find somewhere else to send it because they had 30 days to test the issue but they decided to do nothing instead. That makes me down 200$ unless they offer me a refund.
Response from Best Buy
November 02, 2026
Hi there!
We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (https://bby.me/Z720Wr), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 247269. Our support teams would love the opportunity to learn more and assist!
Thank you.
B N
October 07, 2026
5 out of 5
Stopped by to get a gaming headset for my son (he goes through them way to fast) so I was hesitant on which brand to spend money on this time and the person who checked me out randomly brought up how he had those same ones and how great they were. Super friendly and some of the best customer service I have ever experienced. I believe his name was Kendall. 5* employee and will be solely due to his customer service
mayra f
October 02, 2026
1 out of 5
Worst TCG experience. Went with my son so we could get bundles. We understand the one per person rule and different payment methods. I paid for one , then handed the bundle to him so I could take out the SECOND payment method. Hit me with a ridiculous “I saw you hand it to him so now I can’t sell you one”. Like what??? He’s holding it for me so I can have my hands free to pay with the other payment they told me to get… saying the camera already saw me give it to him he’s not losing his job over it?? No other Best Buy has ever made a big deal about me buying my son pokemon with a different payment. I think it was an over reaction and truly a horrible shameful experience over a kid trying to buy a kids game. It’s so hard trying to find him any cards to begin with.
Pat G
September 28, 2026
5 out of 5
Andrew with the Geek Squad is super helpful. The AI agent not so much but we worked through it.