Frequently Asked Questions About Best Buy Waynesville
How do I check product availability at the Waynesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Waynesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Waynesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Waynesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1700 reviews)
Tyler T
May 04, 2026
1 out of 5
I’m not one to do this but other consumers needs to be aware. I would give zero stars if I could! Avoid this place at all costs. They are a bunch of crooks who would not replace a broken TV OUT OF THE BOX!! Called us a bunch of liars and said it was our fault when it wasn’t. Manager Brad Davis is a special kind of jerk. Be warned and Stay FAR FAR away from this location!!
Julie P
May 04, 2026
4 out of 5
Super nice guys to work with. They are knowledgeable and understandable. Same with the guys on the floor. They do not carry laptop batteries was the only problem I ran into.
Pamela P
April 30, 2026
5 out of 5
I came in late needing a new laptop for work and Eli and Lillian went above and beyond their job duties to make that happen. Eli knew so much about all of the laptops and the differences between them. So knowledgable. And Lillian was so kind. What a great group of people working there! Everyone was helpful from the minute I walked in and they stayed 30 min late making sure I got what I needed. Great experience.
Terri C
April 24, 2026
3 out of 5
I went asking about the smart watch selections. Pretty disappointed with their lack of knowledge for what wanted to use the phone for. I ended researching at home, bought one online. I know they are young people and their skills set is not geared for me. I left disappointed.
Response from Best Buy
April 24, 2026
Hey there, Terri
We understand your concerns surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/TPbyvX), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145659