Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4087 reviews)
Matt
May 21, 2026
5 out of 5
Billy was awesome. Very helpful and cool. His help was very much appreciated in my cell phone purchase. Boogie down brother thank you !
Itz T
May 21, 2026
1 out of 5
I usually don’t make reviews but I brought my computer in for a diagnostics test or anything and the computer turned on, but they didn’t even bother running a diagnostics test or anything and now it’s not turning on again like I said would happen
Theresa G
May 20, 2026
1 out of 5
Mandy at customer service was not very good ! She doesn’t have any empathy or skills . If my husband didn’t need a tv I’d go elsewhere. We ordered a tv and a week later it was still in transit! No one knew why and it was out of their hands! They really need to inform guests of this! Sucks!!
Response from Best Buy
May 20, 2026
Hello,
Thanks for your feedback. We get your disappointment with your order being delayed. We would love to take a look into this matter and help in any way possible. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 154994 in your message to us.
X: https://bby.me/GCkRTK
Facebook: https://bby.me/lDgm9h
Instagram: https://bby.me/nm8eSX
Peter F
May 19, 2026
5 out of 5
Everyone was helpful and I was in and out in under 15 minutes