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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4007 reviews)
Justin H
December 02, 2025
5 out of 5
Rob is an all around amazing employee. I came in on Black Friday and even in all the madness he was extremely kind, professional, and quick to help. His knowledge on the products I was looking for was extremely helpful and he made the process super quick and super easy, couldn’t have been happier. Even after someone in the warehouse managed to botch my order a few days later, I was able to come in the store and before I even said a word to him he was on top of it already. Can’t say enough good things about Rob. A big thank you to Dan as well for getting me started in my process and then bringing me to Rob when we got to an appliance where he said Rob had just a bit more knowledge.
Thomas A
December 01, 2025
5 out of 5
Went for a tv. Crowded with black Friday patrons. Though the staff were pleasant, helpful and knowledgeable. Organized well, making the shopping less stressful.
Aby E
November 28, 2025
4 out of 5
Good shopping experience
American P
November 28, 2025
2 out of 5
Tried to inquire about the price of a tablet this morning. It was an open box deal in store, and the note on the box said that there was residue on the tablet. I asked if I could look at it before I bought it, the word residue is vague. She told me that I would not be able to look at it before I bought it, that I would have to buy it and could return it if I didn't like it. I don't think many people have five hundred dollars to tie up for 2 weeks. I had planned on buying several other expensive.Items in store this morning, but the attitude of the employee caused me to put everything back and walk out. Good way to lose three grand for your company
Response from Best Buy
November 28, 2025
Hello, American Pride,
Not being able to see a product before purchase can be really frustrating, so we appreciate this feedback. If you'd like assistance or want to formally document your experience with us, please send a message on social media. Kindly include Review 76626 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport