Best Buy Wilmington

I’ve visited this store multiple times this year and every time it was an ok/ good experience, but just one bad experience made me write this review, I regret not getting the associate’s name or talk to a manager directly, but I work in a retail store and I know how important customer service is . I had a question towards an associate that was working on placing a screen protector on a phone, I just asked where on the app do I find my rewards? (Was planning to make a purchase) She said it should be under my profile/ account. I proceeded to read the options I was looking at , and that’s when she literally ignored me , stepped away to get something, came back and continued to work on the phone. I’m not a moron, if you’re busy- you’re busy ,I can understand that, I didn’t expect her to drop anything and come help me, but a simple I’ll be right with you when I’m done, or let me get someone that can help you, or give me a couple of minutes….. something . I stayed there for a couple of minutes , waiting, trying to figure it out myself, and then I just left.

Rude service department.

Joselyn was very helpful in finding me the perfect Garmin watch today! Everyone else we spoke to were very upbeat and positive. Thank you!🤗

Had an installation appointment booked thru corporate office for remote starter purchase thru best buy. Appointment was confirmed on Thursday and the product was verified and receipt verified. Today we arrived 30 mins prior to appointment to be told the unit punched was not for our vehicle and no installation could be done, but was offered a different model with no exchange offered by the manager. The technician was the same technician I spoke with on Thursday when he called me to confirm. He knew we were driving from calabash over 1 hr away to appointment, He made no effort to call and confirm the information he discovered, let us come in and canceled appointment. We went to toyota dealer 1.0 miles away to confirm purchase could not be used on installation and it was verified that it could be used on this corolla cross. This technician tried to get me to reschedule Thursday and I explained no this was a confirmed appointment. He said it would take more than the scheduled 1 hr, to which I said we'll if it does my appointment is confirmed and would start before the future appointment was to arrive I believe this service needs to be addressed again with the manager. Please see all confirmed details.