Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4163 reviews)
Ridgely R
October 03, 2026
5 out of 5
Excellent service.
Complete phone and computer check.
1-3 days on computer. Checking, tune-up. Diagnosis.
Real V
September 30, 2026
1 out of 5
Very bad customer service. They let people line up for pokemon and fight in the lines. Employees don't do anything at all. Right in front of children. No care for safety.
Response from Best Buy
October 01, 2026
Hello,
Thank you for reaching out with your feedback, as it helps us to improve. We want every visit to our store to be a great experience, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/gWaj3j), Twitter/X (https://bby.me/a5WFZR), or Instagram (https://bby.me/Lz3yLU). Please reference Google Review, #228665.
K P
September 30, 2026
5 out of 5
I go to Best buy because they have the geek squad and they have taken care of me every time at no charge I am a geek squad member
kurt s
September 30, 2026
5 out of 5
Bought a vacuum for my son at college and the unit wasn’t coming up during the checkout process. The associates worked on the issue for a few minutes and got it sorted out. Nice, clean,
large store.