Best Buy Wilmington

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After purchasing many appliances, 11 years ago, when I first moved here, and was satisfied with the service, I decided to try them again for a new desktop computer. I did find what I wanted at a sale price in stock and took it home that day. However, there were few products shown and many were not in stock. While the sales associate was attentive, I felt a little coerced concerning the Best Buy membership, which I did purchase, but then canceled online and received a full refund within the allotted timeframe. It was not what I expected after I read everything when I came home. Also, I kept having to accept everything on the receipt as I was checking out and was told I could not decline anything. However, when I wanted to walk over to the geek squad just to ask them one question concerning set up, I was immediately stopped and told they don’t do walk-ins and that the sales associates are trained in everything. Since I needed this computer ASAP, I said fine. I then used an excellent computer technician who owns his own company through my HOA website through a recommendation and he set it up within a few days after I called him. While I’m glad I was able to find what I was looking for, I will not be returning. After reading reviews, I am glad I’m not having any problems because I do not do Facebook, Instagram, TikTok or any social media so to continue any comments through them is absolutely insane. Apparently there is no other way to reach Customer Service which is unacceptable. One cannot reach anyone by calling the phone number either. Update, I had to laugh when I read the owners response to send a message through Facebook. I do not have a Facebook account any longer nor any other unnecessary social media. This just strengthened my decision not to return to the store. I do not need any other response to this update.

Excellent service. Complete phone and computer check. 1-3 days on computer. Checking, tune-up. Diagnosis.

Very bad customer service. They let people line up for pokemon and fight in the lines. Employees don't do anything at all. Right in front of children. No care for safety.