Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4139 reviews)
Larry N
August 23, 2026
1 out of 5
The geek squad inside is a joke they keep rescheduling you and when you do come in they can’t do the work so if you try to make an early appointment they don’t have any I think it’s just a rip off
Response from Best Buy
August 23, 2026
Hello Larry,
We can see why you’d be upset if you have constantly been getting rescheduled, and we’re really grateful you took the time to share your experience with us. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #209020 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/Wom5HA)
• Twitter/X (https://bby.me/YJCjYT)
• Instagram (https://bby.me/V5Vg5N)
Ralph C
August 23, 2026
5 out of 5
Ordered online helped me transfer all my data and was very helpful.
Kyle W
August 22, 2026
4 out of 5
I have bought many items from this location and never an issue. Just if your looking online to see if they have it, be sure to call and check first. Otherwise all employees are very friendly and helpful.
Anthony P
August 21, 2026
1 out of 5
You know I expect better but then again how much can you expect from a bunch of idiots…. Tired to buy some Lego packs that where on the shelf and they would not sell them to me… you literally have them on your shelf it’s your mess up if they are not supposed to be on out yet... Then I get Meta Ray bans haven’t had them for 6 months and they don’t work. they will do nothing to help you… they have a year warranty but yet they make you go through Ray ban only won’t help you at all. I will never buy another thing from Best Buy…
Response from Best Buy
August 22, 2026
Greetings, Anthony,
Thank you for leaving a Google Review. It fully makes sense to need assistance when it comes to products on the sales floor that aren't for sale. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #207917" for reference. You can find us here:
Twitter(X):
https://bby.me/rdoA0x
Facebook:
https://bby.me/lbRcFQ
Instagram:
https://bby.me/xYoSVp