Best Buy Wilmington

I am writing this review in hopes that the actual General Manager of the Wilmington, NC location, or the District Manager, will contact me regarding an unacceptable experience on 02/27. Around 5:30 pm. I attempted to purchase an item that was clearly displayed at $89.99. At the register, it rang up $149.99. The employee who was called over to help admitted outright that the pricing error was the store's fault—specifically stating that the stock was incorrectly placed by an employee and that the item wasn't actually on any planogram. Despite acknowledging the store's mistake, this individual completely refused to honor the displayed price. Instead, they walked over and removed the remaining incorrectly placed stock from the floor. When I asked for the store manager's name to escalate the issue, the employee claimed they were the store manager, yet flatly refused to provide their name. A real manager standing behind their store's policies does not need to hide their identity from a customer. Mistakes with merchandising happen, but punishing the customer for an admitted employee error and refusing to provide a name is incredibly unprofessional. I expect the actual General Manager to review the security footage from the registers on 02/27 at around 5:15-5:30 pm and contact me to resolve this.

I purchased a new desk top computer and needed my data transferred from my old one. Made an appt, took both to geek squad. Asked them to call my cell when done. Did not do this. They called my office line, after our hours, so I did not get my computer back for 4 days (weekend). Then, OMG. I started having so much BS happen. Fraud!!!!! From my business checking account, my emails messed with, my printer kept being deleted from my computer, on and on. I tried to call them but of course only got their "no help" customer service (make you a appt only)!! Can not reach the Wilmington NC store by no means!!! I took my computer to someone else and there was a app for browsing my computer and some kind of pdf installed. Hopefully this fixes it. I should not have to drive 25 minutes to talk to someone at their store about what happen. Their service sucks@ JMcGee, Wilmington Bu

I live 2 hours away in Raleigh and specifically drove to this store because Best Buy online said they had an espresso machine that was open box in “excellent” condition. I attempted to call the actual store to confirm this before driving the distance but Best Buy won’t even let you connect with someone at the store and the remote foreign assistance was of zero help so I took the chance and purchased online and drove 2 hours. Got to the store and the Breville machine was in fair contrition not excellent. Missing the box which isn’t a big deal but had zero and I mean zero of the accessories that come with the bambino plus. Excellent condition states works and looks like new and all parts and accessories are included. It is absolutely horrendous and unacceptable for a store to list something so completely incorrectly. Complete waste of my day and gas money. This would again have been avoided by actually being able to contact a store. I’m sure Best Buy won’t make things right and doesn’t seem to care about customers. Just a big box store that’s out for profit. Don’t recommend shopping at this location or any location for that matter.

Issue with damaged delivered tv. After getting nowhere with customer service. Went to store they took care of it.