This review is for one of the managers at the Wilmington location. Paul was not only patient, but diligent in helping me resolve my tablet issues. Paul helped me brainstorm several solutions. Every solution picked had some type of complication, but Paul was very quick to not give up. So Paul thank you for taking an hour of your day to help me. Excellent customer service should be recognized. So this is the only way I know how to give back is by leaving a good review!
They have made it impossible to speak to someone over the phone
Response from Best Buy
August 04, 2026
We understand the frustration when you were unable to get the support you were looking for over the phone. While we have not offered direct calling to our stores for several years, our support teams are here to assist you with any questions or help you may have or need. Please reach out to us in a private message on Facebook (https://bby.me/tesH1z), Twitter/X (https://bby.me/I6a9Nh), or Instagram (https://bby.me/hs8kNI), and mention your Google review, 198295.
Clean and well- organized store with very knowledgeable staff! Any problems with my electronics, I'm there!!