Best Buy Wilmington

If you think that going to your local Best Buy store will give you that “buying local” experience, think again. They are in every way a giant, accountability-less organization. Did you know that you can’t even call the store and talk to a store employee? Your call will be transferred to an international call center. I found this out after a recent purchase I made there, in which my experience was far below satisfactory. I purchased an iMac in person at the store. I began by speaking to a salesman about it. When I saw that the sticker indicated that the display model was the lower spec model, when in fact the model on display was the higher spec model, I should have known that Best Buy doesn’t know what it’s talking about. The salesmen told me multiple things that were just wrong. But the most egregious was the failure to communicate the difference in item quality between store delivery and home delivery. For the sake of convenience, I opted for home delivery. When my iMac arrived, it was not contained in a protective cardboard shipping box. Instead, the geniuses at the Best Buy it shipped from (in Myrtle Beach, SC) had simply taken the display box (the white box with a picture of the iMac) off the shelf, slapped a shipping label on it, and threw it in a truck. When it arrived, it was banged up, filthy, and covered in dirt. There is absolutely no excuse for paying for a high end computer and receiving it in a banged up, dirty box. Of course, Best Buy refused to take any responsibility for it. Sure, they allow for returns, but that would require packing up the computer I’ve been waiting years to purchase, hauling it over there, waiting in line for an hour, only to go through the buying process all over again and wait another week for a new computer. The point of paying money is to not be inconvenienced, but that concept is too difficult for these wizards to grasp. Yes, the computer works. But that should be the absolute minimum expectation, not the maximum. The moral of the story: Best Buy seems helpful when you’re about to buy something, but afterward, all guarantee of accountability and actually getting what you paid for goes out the window. I have been a loyal Best Buy customer for two decades, but I will never shop there again.

Drew who is apart of the Geek squad, was absolutely wonderful! He was incredibly helpful, knowledgeable, and thorough throughout the entire process. He made everything so easy for my mother to understand and was patient in explaining everything clearly. His professionalism and genuine willingness to help really stood out. Drew deserves a raise and a month of paid vacation! He truly went above and beyond, and we couldn’t be more grateful for his outstanding service. Highly recommend Drew!

The tech staff were incredible! Was going to purchase our washer and dryer online but decided to go in person. So glad we did. Staff really know the details and helped us get exactly what we needed.

Staff was very helpful and knowledgeable. I purchased exactly what I went in looking for.