Best Buy Wilmington

I drove to the downtown Wilmington Best Buy in rush hour traffic with a brand-new, unopened TV that had clearly been purchased through Best Buy. The TV was a prize from my employer, and I wasn’t asking for cash back or even a direct exchange. I simply wanted store credit toward a larger TV that cost around $600. They confirmed they could see the TV came from Best Buy, but because the original purchase was made through Amazon, they said the only thing they would do was refund the money back to the original form of payment, which would go back to my employer and does absolutely nothing for me. I was standing there ready to spend several hundred dollars more with Best Buy, and instead they refused to offer store credit on a brand-new, unopened product they sell. I wasted about an hour driving into downtown Wilmington after a 15 hour work day, in rush hour traffic, for nothing. Terrible customer service, zero flexibility, and a completely frustrating experience. They lost a $600 sale and a customer for life.

They are wonderful and very helpful. 😊

Whoever the guy up front is had no idea what was going on. I just bought something online and needed to pick it up. He treated me like I was a nuisance and was the least helpful person there.

Great food and even better service!