As stated in other reviews the employees are horrible. They dont greet you when you walk in, get the a register or even when you leave - not a word is said. Worst best buy I've ever been to.
Go elsewhere. The employees seem as though they would prefer it that way.
Response from Best Buy
April 25, 2026
Hello, William,
We understand that not feeling wanted in the Wilmington, NC Best Buy store can be a difficult experience. We would be glad to chat with you to get more information on your experience and have it investigated to correct any incorrect behaviors in store. Please reach out to us on any of our social media profiles below with Review 145973.
Facebook (https://bby.me/CQkOgc)
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Jonathan was extremely helpful and kind! He genuinely made my day better with his help!!! More people like him are needed now a days!
This is probably the best Best Buy I’ve been to. The store is large, clean, and well organized, and the staff are actually knowledgeable about the products—which is pretty rare these days.
I was there this weekend with only one person ahead of me in line, and Addison still opened another register so I wouldn’t have to wait. That level of attention really stood out.
Every visit here has been consistently positive—everyone is polite and helpful. Definitely a standout location!