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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4095 reviews)
Sean F
June 10, 2026
1 out of 5
2 weeks is not enough time for returns on computers.
Gerk squad tried to help me and I appreciate it very much. However we should be given more time to make decisions on the products we purchase
Response from Best Buy
June 10, 2026
Hello Sean,
Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #171192 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/7r9ZJ3)
• Twitter/X (https://bby.me/0OMUTY)
• Instagram (https://bby.me/xdAgno
Saige
June 08, 2026
1 out of 5
I normally don't leave negative reviews, but my experience with Best Buy has been extremely frustrating.
I purchased an Oura Ring from this location, only to learn that a newer model was released just two days later. While I understand that employees may not always have control over product launches, it was disappointing that no one mentioned an upcoming release when I made my purchase.
What has been even more frustrating is trying to obtain a digital copy of my receipt. I happened to be traveling and needed the receipt for a return, but the process has been far more difficult than it should be. I've spent time on multiple phone calls and chats trying to get a copy. I also don't understand why customers need a Best Buy account to easily access a digital receipt after making a purchase. In 2026, this should be a straightforward process.
Overall, the lack of transparency around the product release and the difficulty of obtaining basic purchase documentation left me with a very poor customer experience. Unfortunately, this experience has made me hesitant to shop at this location or with Best Buy in general in the future.
Allan M
June 03, 2026
5 out of 5
Ordered online for pickup, fast service as soon as I walked up to order desk they asked me to pull my car up front then loaded my purchase
Felicia W
June 03, 2026
4 out of 5
Pickup order. Only one person working the counter, after a few minutes another employee popped up to help with the line