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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4172 reviews)
Melanie L
October 14, 2026
1 out of 5
I walked in and spoke to someone at geek squad about wiping my laptop and purchasing a new one. Neither happened. I walked out with nothing after 5 minutes of no one even noticing me. I would have understood if only someone would have told me it would be a few minutes. Very sad experience
Response from Best Buy
October 14, 2026
Hello, Melanie,
We appreciate you taking the time to share your feedback. Getting assistance with a purchase and service should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/iuVKaf), Twitter/X (https://bby.me/nRuozJ), or Instagram (https://bby.me/400dZR). Please reference Google Review, #238098.
Dan H
October 12, 2026
1 out of 5
Ordered a TV online today. Never received the email to say come pick it up. I called two hours later. Had to talk to 4 different people and all I got as an answer was “there was an issue, we don’t know what it is but you can pick it up tomorrow”. Even though there’s two hours left til closing. To add on top of that, you’re not allowed to talk to anyone at the store, over the phone, to try to figure out what the issue is. Absolutely ridiculous.
liliana a
October 12, 2026
4 out of 5
I came in here to buy a computer for college and trade in my old one. I had a pretty awful experience with these two girls during trade in. They took over 30 min to give me my gift card and then we had to restart the process multiple times. I came in the day before for a price check and the girls offered me almost half the price as the people offered me the day before which made me extremely upset and they said they wouldn’t change it. They seemed like they had no clue what they were doing since every question I had they disappeared in the back for 5 minutes. I don’t know there names but one has orange hair and one has black hair. Even though my experience was awful at trade in I had a very good experience when buying my new computer. CJ was who helped me and I had no clue what I was supposed to buy and he talked me through every option multiple times with no issue. He set me up with a bundle of things that wouldn’t just last me throughout college but for my entire career. This guy needs a raise he is a very good worker and extremely educated!
Dustin
October 09, 2026
1 out of 5
Bought an open box laptop from them today cause that’s what they talked me into buying, and it has no power cord, so $700 for a laptop with no power cord and when you try to call the store directly to let them know, because I’m leaving town, you cannot speak to anybody in the store directly now. It’s all AI bots or somebody overseas, and they have no clue what you’re talking about. Best buy went from being the gold standard now, standby anything there