Best Buy Wilmington

I really want to be able to write a good review for Best Buy. We need our stores so that we don’t shop on the Internet all the time. I’m traveling and I needed a cord because my iPhone cord died. I was delighted there was a Best Buy close by that I could go to and get what I needed. The problem is that the employees seem more interested in chatting with each other other than helping customers. I had to fight to get information. What I wanted was available in three different places in the store. That’s weird. And to tell me something is “over there“ really isn’t helpful when they could easily walk me over and help me. How will our brick-and-mortar stores survive if they don’t make customers feel like they want to come back?

We purchased a Sylvox outdoor TV. Our experience at Best Buy was outstanding thanks to Friendly knowledgeable and professional team member members. The experience continued with the install team from geek squad, one word to describe their performance “wow!” The TV itself delivers a crystal clear, beautiful picture giving us an enjoyable wonderful viewing experience. Looking forward to many years of Sylvox TV on our Patio. Thanks Best Buy & Sylvox.

I am extremely disappointed with my recent experience with Best Buy. My girlfriend and I drove all the way to Wilmington specifically to pick up my Apple Home products, only to find out that someone had walked into the order pickup area and stolen my order, along with other customers’ devices. It is concerning that customers can apparently access an area where paid customer orders are being held. This was a major inconvenience, especially considering the time and distance we traveled for this pickup. Although my order was eventually canceled and refunded, that does not make up for the frustration and disappointment of the experience. I hope Best Buy takes this incident seriously and reviews its order pickup security procedures to prevent this from happening to other customers.

I needed to call the store and speak to the manager I spoke with about an hour ago. I called the “local number” and I’m told they can’t transfer my call to the store or to the manager. I talked to the manager about an employee who was much less than friendly and the customer behind me also expressed concerns. Their lack of good customer service continues. I have to drive 40 minutes to talk to a human in the store. Piss poor service!!! Go elsewhere!!