Best Buy Wilmington

Great products along with customer service.

Staff in the electronics department was very helpful in finding me the item that I needed it was just unfortunately $55 more than the exact same item on Amazon. Big bonus they do have a payphone in the entrance.

I am writing this review in hopes that the actual General Manager of the Wilmington, NC location, or the District Manager, will contact me regarding an unacceptable experience on 02/27. Around 5:30 pm. I attempted to purchase an item that was clearly displayed at $89.99. At the register, it rang up $149.99. The employee who was called over to help admitted outright that the pricing error was the store's fault—specifically stating that the stock was incorrectly placed by an employee and that the item wasn't actually on any planogram. Despite acknowledging the store's mistake, this individual completely refused to honor the displayed price. Instead, they walked over and removed the remaining incorrectly placed stock from the floor. When I asked for the store manager's name to escalate the issue, the employee claimed they were the store manager, yet flatly refused to provide their name. A real manager standing behind their store's policies does not need to hide their identity from a customer. Mistakes with merchandising happen, but punishing the customer for an admitted employee error and refusing to provide a name is incredibly unprofessional. I expect the actual General Manager to review the security footage from the registers on 02/27 at around 5:15-5:30 pm and contact me to resolve this.

I purchased a new desk top computer and needed my data transferred from my old one. Made an appt, took both to geek squad. Asked them to call my cell when done. Did not do this. They called my office line, after our hours, so I did not get my computer back for 4 days (weekend). Then, OMG. I started having so much BS happen. Fraud!!!!! From my business checking account, my emails messed with, my printer kept being deleted from my computer, on and on. I tried to call them but of course only got their "no help" customer service (make you a appt only)!! Can not reach the Wilmington NC store by no means!!! I took my computer to someone else and there was a app for browsing my computer and some kind of pdf installed. Hopefully this fixes it. I should not have to drive 25 minutes to talk to someone at their store about what happen. Their service sucks@ JMcGee, Wilmington Bu