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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4177 reviews)
Nathaniel R
October 30, 2026
5 out of 5
Huge shoutout to the entire warehouse team at Best Buy. I’m always greeted with respect, professionalism, and a smile. The guys in the warehouse do an incredible job getting me in and out quickly with my shipments, and I really appreciate how efficient and helpful they are every time. A special shoutout to the lady with the black hair and Travis, the manager. On multiple occasions, both of them have gone
above and beyond when an issue came up and made sure it was resolved quickly and professionally.
Thank you all for the great customer service and for always taking care of me. Keep up the great work!
Deborah L
October 30, 2026
5 out of 5
Great customer service and good prices
Elizabeth H
October 29, 2026
5 out of 5
I was having trouble with getting on my email app. I took it to Best Buy to get help. I went to customer service and the young lady named Madison helped me. She fixed the problem within 10 minutes. Very nice young lady.
Krystal K
October 25, 2026
5 out of 5
Great people at the GeekSquad at this location, cant say anything about the bestbuy staff we didnt interact.