Best Buy Wilmington

For GEEK SQUAD, want BEST BUY to see this as well! My experience was over the phone (not in person), for my work desktop, literally wasted 2 hours of my afternoon on a busy Friday @ work. The main reason I called was to schedule a tech to come to our office and fix an Outlook issue with our email. Of course every person I talked to on the phone (3), wanted to help over the phone (sooo convinced they could fix it) and not just schedule someone to come and see the issue in person. I gave them a chance, not knowing what I was getting into.. During the process, two different guys accessed my computer remotely to move things around and not explain anything... Not only did they not fix ANYTHING, they moved folders around in my outlook email, can't move them back, etc... So when the last guy, Samar, was finishing the work on my computer, (just using the chat box at the time) he restarted it, so i lost contact & he had my # to call me back, also SAID he would call me back... Just dipped and restarted everything, didn't fix anything, ended the call with no call back! THEN I had to call back again to get the damn appt that I wanted to schedule in the first place!! Now that can't even happen for another week & we pay for "My Best Buy Total" membership, but you wouldn't know it! Businesses please give your employees BETTER training, correct them when they are wrong, listen to these "recorded phone calls for quality assurance!" I just like a clean line of communication & understanding in times like this. smh What has happened to customer service/Hospitality?!

2 weeks is not enough time for returns on computers. Gerk squad tried to help me and I appreciate it very much. However we should be given more time to make decisions on the products we purchase

I normally don't leave negative reviews, but my experience with Best Buy has been extremely frustrating. I purchased an Oura Ring from this location, only to learn that a newer model was released just two days later. While I understand that employees may not always have control over product launches, it was disappointing that no one mentioned an upcoming release when I made my purchase. What has been even more frustrating is trying to obtain a digital copy of my receipt. I happened to be traveling and needed the receipt for a return, but the process has been far more difficult than it should be. I've spent time on multiple phone calls and chats trying to get a copy. I also don't understand why customers need a Best Buy account to easily access a digital receipt after making a purchase. In 2026, this should be a straightforward process. Overall, the lack of transparency around the product release and the difficulty of obtaining basic purchase documentation left me with a very poor customer experience. Unfortunately, this experience has made me hesitant to shop at this location or with Best Buy in general in the future.

Ordered online for pickup, fast service as soon as I walked up to order desk they asked me to pull my car up front then loaded my purchase