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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4185 reviews)
Reuben
November 08, 2026
5 out of 5
Selling Pokemon cards for MSRP is a baller move.
Henry H
November 06, 2026
5 out of 5
Cameron got something from the back for me and saved me a lot of time. Great customer service.
Kelsey C
November 06, 2026
1 out of 5
Was really disapointed how this location handled their pokemon release. Have had several at other locations that did great and while not everyone is going to get something, when done fairly, it is still an enjoyable experience. This was not the case. There was several ghost chairs the night before previous to the store even closing which according to your policy is not allowed. They permitted 1 person to hold the line for 3 or more people who jumped in the last 30 min previous to opening. For their Premium Collection boxes that they knew were limited should have been handed out 1 per household. They had families of 5 kids where each kid would get one of each item with parents walking out with several hundred dollars worth of product for "children" who were not nearly old enough to truly enjoy the game or the joys of collecting. The line was held up for quite a while as several people in line were trying to inform staff about those who had cut and nothing was done. Do better.
Response from Best Buy
November 06, 2026
Hello Kelsey,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #249763 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/jG6xKE)
• Twitter/X (https://bby.me/bNYBFx)
• Instagram (https://bby.me/d6BUqJ)
Garrett
November 05, 2026
1 out of 5
Worst managed store ever.
Response from Best Buy
November 05, 2026
Hi,
Thank you for taking the time to leave a review here on Google. I can understand why this experience left you with that impression. When expectations aren't met and the level of service received falls short of what customers anticipate, it can have a significant impact on the overall shopping experience. We appreciate you sharing your feedback with us.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/8GXFUL)
Twitter/X (https://bby.me/xwqmmd)
Instagram (https://bby.me/JcUh5Z)
Please mention the phrase "Google Review #249113" when reaching out on social media