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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4106 reviews)
Karisa G
June 21, 2026
5 out of 5
Joselyn was very helpful in finding me the perfect Garmin watch today! Everyone else we spoke to were very upbeat and positive. Thank you!🤗
Liz H
June 20, 2026
1 out of 5
Had an installation appointment booked thru corporate office for remote starter purchase thru best buy.
Appointment was confirmed on Thursday and the product was verified and receipt verified.
Today we arrived 30 mins prior to appointment to be told the unit punched was not for our vehicle and no installation could be done, but was offered a different model with no exchange offered by the manager.
The technician was the same technician I spoke with on Thursday when he called me to confirm. He knew we were driving from calabash over 1 hr away to appointment, He made no effort to call and confirm the information he discovered, let us come in and canceled appointment.
We went to toyota dealer 1.0 miles away to confirm purchase could not be used on installation and it was verified that it could be used on this corolla cross.
This technician tried to get me to reschedule Thursday and I explained no this was a confirmed appointment. He said it would take more than the scheduled 1 hr, to which I said we'll if it does my appointment is confirmed and would start before the future appointment was to arrive
I believe this service needs to be addressed again with the manager.
Please see all confirmed details.
Response from Best Buy
June 20, 2026
Hello, thank you for leaving us a review. Knowing your installation will be completed during the scheduled time is important.. Can you please reach out to us on Facebook (https://bby.me/UwTdlS), Twitter/X (https://bby.me/gwX5Aw), or Instagram (https://bby.me/tfx8pW) with more information about your experience? Please begin your message with "This is regarding my Google Review #174990".
Nathan H
June 19, 2026
1 out of 5
If you need more in depth PC diagnostics, don't go here. I asked them very specifically if their testing included individual component testing, to which they said yes. They charged me $200 and gave me back my computer with no individual component testing and it blue screened 30 min after setting it up at home. Legit just a waste of $200. After calling them, their support told me they don't even do that kind of testing on sight.
Response from Best Buy
June 19, 2026
Hello, Nathan,
Thanks for taking the time to leave a review. When bringing in your device for service, I can understand wanting clarity on our offerings and accurate information.
Please send us a private message on social media so that we can take a closer look here. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #174590” when reaching out to us.
Gustavo G
June 17, 2026
5 out of 5
Great place to shop at. the staff was really really helpful especially Mandy. all my problems were resolved. best store I've shopped at.