They have made it impossible to speak to someone over the phone
Response from Best Buy
August 04, 2026
We understand the frustration when you were unable to get the support you were looking for over the phone. While we have not offered direct calling to our stores for several years, our support teams are here to assist you with any questions or help you may have or need. Please reach out to us in a private message on Facebook (https://bby.me/tesH1z), Twitter/X (https://bby.me/I6a9Nh), or Instagram (https://bby.me/hs8kNI), and mention your Google review, 198295.
Clean and well- organized store with very knowledgeable staff! Any problems with my electronics, I'm there!!
Took off work I made an appointment with the geek squad for a 640 appointment only for them to tell me they have to keep my phone overnight and that I need to schedule something before 2 o’clock if I didn’t want them to keep my phone. Nowhere online or through the text confirmation didn’t say anything about them keeping my phone. This is ridiculous. People have to work.
Response from Best Buy
August 03, 2026
Hello.
Not being told specific details when it comes to a repair is far from ideal.
Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/p4BBkQ), Twitter/X. Please also include Google Review number 197774 when reaching out.
Thank you.
You MUST keep BestBuy in business at ALL COSTS! I was in the market for a high end keyboard, never liked the idea of Amazon because some things like TVs, computer accessories, audio equipment, you just have to try in person.
This is like a high end niche keyboard, never expected to find it at my local BestBuy and it is WORTH IT! And the staff were friendly and helpful. I’ll keep saying it, DONT buy junk from Amazon, don’t buy your TVs from Target or Walmart, KEEP BESTBUY IN BUSINESS!!!