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Frequently Asked Questions About Best Buy Wilmington

How do I check product availability at the Wilmington Best Buy?
How do I check my order status?
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wilmington stores’ holiday hours?

Recent Reviews

4.1
(4129 reviews)
Kandice H
August 03, 2026
1 out of 5
Took off work I made an appointment with the geek squad for a 640 appointment only for them to tell me they have to keep my phone overnight and that I need to schedule something before 2 o’clock if I didn’t want them to keep my phone. Nowhere online or through the text confirmation didn’t say anything about them keeping my phone. This is ridiculous. People have to work.
Response from Best Buy
August 03, 2026
Hello. Not being told specific details when it comes to a repair is far from ideal. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/p4BBkQ), Twitter/X. Please also include Google Review number 197774 when reaching out. Thank you.
Bob S
July 29, 2026
2 out of 5
Turned away from Geek without an appointment eve with just one other awaiting person present. Geek annual cost of nearly $300 should provide a facility up-staff to handle almost all minutes-long questions and situations (at least the initial diagnosis).
Susanne S
July 28, 2026
5 out of 5
If you need a new phone, go see Nick. He goes above and beyond.
Eric I
July 25, 2026
1 out of 5
Can’t even spend money in heat if you try. Ordered for pickup, it wasn’t ready l. They told me to cancel the order and get one in store, then I literally stood around and chased people for help for 30 minutes.

About Best Buy Wilmington

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