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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4012 reviews)
Joe Z
December 06, 2025
1 out of 5
Worst place to buy anything. The after purchase help is non existent. No matter how long you have been a member. Getting anything done once they have your money is impossible. Hate working with best buy and geek squad
Response from Best Buy
December 06, 2025
Hello, Joe,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/echt2y), Twitter/X (https://bby.me/lcgbcv), or Instagram (https://bby.me/dmmpqz). When you message us, please include a copy of your Google review number #82876. We look forward to working with you.
Win l
December 05, 2025
5 out of 5
Quick easy online order pickup
Local G
December 04, 2025
1 out of 5
Horrible experience with this store and corporate. Paid to have TV delivered and mounted and ran into some issues. It's like a act of Congress to get them back out. Never again!!! Ruined our family get together.
Andrew P
December 03, 2025
1 out of 5
Went here looking for a TV. Ended up getting a TV and sound bar on a pick up, as we had to change cars so we could fit everything in. The sales assistant, Garrett, did all the paperwork and we told him we would pick the items up in two hours.
Having driven across town and back, we went to collect the items, only to be told the TV was not in stock. Garrett never mentioned this when we said we would be coming back.
Very poor sales service. Wasted our time!!!
We are now getting the television (around $1600-$1800 in lost sales to Best Buy) from another retailer.
Response from Best Buy
December 04, 2025
Hello Andrew,
Thanks for reaching out and providing your feedback. We are concerned to hear that you had a disappointing experience purchasing your TV. W would like to see if we can help. You can find us at a Social Media platform listed below and reference Google Review #81242 in a private message.
Facebook (https://bby.me/d6n4gk)
Twitter/X (https://bby.me/ak3vkb)
Instagram (https://bby.me/0mubej)