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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3998 reviews)
Ben H
November 14, 2025
5 out of 5
Great customer service, great prices! I'll definitely be going back.
John M
November 14, 2025
1 out of 5
I got an email saying I had a $10 certificate to use on any purchase. Nowhere on the email did it have an expiration date, so I kept it until I would need to buy something. Two months later I needed a new iPad. Both Best Buy and Amazon had the same price, so I bought it at Best Buy since I had a $10 certificate. Well, when I picked it up at the local Best Buy, the customer representative said there was no record of the certificate on my account. I did a chat with Best Buy the next day to complain about it and both their rep and the supervisor acknowledged that there was no expiration date on the email, but said the expiration date was on my account. The supervisor thanked me for pointing out their mistake and would see about rectifying it in future emails. But I still did not get my $10 certificate.
Been a customer for years, but no more.
Taylor M
November 10, 2025
1 out of 5
Absolutely the worst service I’ve ever received from a Best Buy store in my life. The manager, Jake, was very rude and unwilling to help whatsoever. As someone who’s a business owner myself, professionalism is the most valuable personality trait that anyone can have in a business and not only did Best Buy lose me as a “Plus” member - but Jake himself lost me as a customer at this location for good.
Response from Best Buy
November 10, 2025
Hi Taylor,
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which we understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/0bue5u), Twitter/X (https://bby.me/q2vi7c), or Instagram (https://bby.me/djalqe). Please include the Google Review reference number #67405 when reaching out.
Riley
November 09, 2025
5 out of 5
My mom and I were searching for a stackable washer/dryer combo unit. We had the pleasure of working with Dan. He was amazing. Extremely personable, patient and answered all of our questions. And if he wasn’t sure about something he double checked with his manager. I really appreciated his assistance.
They didn’t have the combo we were looking for on the sales floor at Best Buy, so we went to Lowe’s to get a visual. The level of customer service was night and day. So we returned to Best Buy to make our purchase.
In a world where everyone is a rush to get folks in and out to complete a sale, I really appreciate the customer service we received a BB. The gentleman who assisted Dan was awesome also…