Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4089 reviews)
jade
May 26, 2026
5 out of 5
Thank you Cameron for being so kind and making me feel comfortable with my purchases! You are the best 💛
Michael R
May 22, 2026
5 out of 5
BEST customer service experience I have had in years. Stephanie did an incredible job helping to solve my issues with a problematic online order. She went above and beyond to make everything right when the store itself wasn't to blame. Give Stephanie a raise!!!
Matt
May 21, 2026
5 out of 5
Billy was awesome. Very helpful and cool. His help was very much appreciated in my cell phone purchase. Boogie down brother thank you !
Itz T
May 21, 2026
1 out of 5
I usually don’t make reviews but I brought my computer in for a diagnostics test or anything and the computer turned on, but they didn’t even bother running a diagnostics test or anything and now it’s not turning on again like I said would happen