Best Buy Wilmington

I needed to call the store and speak to the manager I spoke with about an hour ago. I called the “local number” and I’m told they can’t transfer my call to the store or to the manager. I talked to the manager about an employee who was much less than friendly and the customer behind me also expressed concerns. Their lack of good customer service continues. I have to drive 40 minutes to talk to a human in the store. Piss poor service!!! Go elsewhere!!

Selling Pokemon cards for MSRP is a baller move.

Cameron got something from the back for me and saved me a lot of time. Great customer service.

Was really disapointed how this location handled their pokemon release. Have had several at other locations that did great and while not everyone is going to get something, when done fairly, it is still an enjoyable experience. This was not the case. There was several ghost chairs the night before previous to the store even closing which according to your policy is not allowed. They permitted 1 person to hold the line for 3 or more people who jumped in the last 30 min previous to opening. For their Premium Collection boxes that they knew were limited should have been handed out 1 per household. They had families of 5 kids where each kid would get one of each item with parents walking out with several hundred dollars worth of product for "children" who were not nearly old enough to truly enjoy the game or the joys of collecting. The line was held up for quite a while as several people in line were trying to inform staff about those who had cut and nothing was done. Do better.