Best Buy Wilmington

Great staff overall great experience very knowledgeable

Had what I needed and a fair price.

I didn’t get his name but the guy working for apple section was beyond helpful and friendly! Helped me in another department other than his. Came back to finish buying and Mike handled the rest.. he was super friendly, knowledgeable and even took my item to my car in back of parking lot. Super nice employees!

I’ve visited this store multiple times this year and every time it was an ok/ good experience, but just one bad experience made me write this review, I regret not getting the associate’s name or talk to a manager directly, but I work in a retail store and I know how important customer service is . I had a question towards an associate that was working on placing a screen protector on a phone, I just asked where on the app do I find my rewards? (Was planning to make a purchase) She said it should be under my profile/ account. I proceeded to read the options I was looking at , and that’s when she literally ignored me , stepped away to get something, came back and continued to work on the phone. I’m not a moron, if you’re busy- you’re busy ,I can understand that, I didn’t expect her to drop anything and come help me, but a simple I’ll be right with you when I’m done, or let me get someone that can help you, or give me a couple of minutes….. something . I stayed there for a couple of minutes , waiting, trying to figure it out myself, and then I just left.