Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4129 reviews)
Kandice H
August 03, 2026
1 out of 5
Took off work I made an appointment with the geek squad for a 640 appointment only for them to tell me they have to keep my phone overnight and that I need to schedule something before 2 o’clock if I didn’t want them to keep my phone. Nowhere online or through the text confirmation didn’t say anything about them keeping my phone. This is ridiculous. People have to work.
Response from Best Buy
August 03, 2026
Hello.
Not being told specific details when it comes to a repair is far from ideal.
Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/p4BBkQ), Twitter/X. Please also include Google Review number 197774 when reaching out.
Thank you.
Bob S
July 29, 2026
2 out of 5
Turned away from Geek without an appointment eve with just one other awaiting person present. Geek annual cost of nearly $300 should provide a facility up-staff to handle almost all minutes-long questions and situations (at least the initial diagnosis).
Susanne S
July 28, 2026
5 out of 5
If you need a new phone, go see Nick. He goes above and beyond.
Eric I
July 25, 2026
1 out of 5
Can’t even spend money in heat if you try. Ordered for pickup, it wasn’t ready l. They told me to cancel the order and get one in store, then I literally stood around and chased people for help for 30 minutes.