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Frequently Asked Questions About Best Buy Wilmington

How do I check product availability at the Wilmington Best Buy?
How do I check my order status?
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wilmington stores’ holiday hours?

Recent Reviews

4.1
(3961 reviews)
Jeffery D
August 20, 2025
5 out of 5
The staff is always helpful. I had to leave because it was hard to resist the deals.
Misty L
August 18, 2025
2 out of 5
IMPOSSIBLE to reach someone at the store, the local phone number published is a remote call service. They cannot help with a question about a product in the store.
Response from Best Buy
August 18, 2025
Hi Misty, Thanks for sharing this review with us here. I'm concerned to hear you've had trouble getting assistance when calling in, which I understand would be frustrating. We'd be happy to discuss this further with you to document this feedback and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/txd9m9), Twitter/X (https://bby.me/yxthoq), or Instagram (https://bby.me/fomppf). Please also include the Google Review reference number #31184. Regards, ^Caleb
Gary M
August 14, 2025
5 out of 5
Connor with the Geek Squad home services is excellent! Technical skills and able to explain operation of a Google home nest to a 93 year old blind lady. Great service!
Kelly F
August 13, 2025
1 out of 5
1st of all, absolute nightmare getting someone on the phone. Trying to get help with purchase of Receiver, turntable, CD player and high end wireless speakers. Couldn't seem to make the lady understand what I'm looking for.
Response from Best Buy
August 14, 2025
Hi Kelly, We appreciate you sharing this review, though it's concerning to hear that the service you received over the phone with us didn't meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/akzzny), Twitter/X (https://bby.me/ea68nh), or Instagram (https://bby.me/fxuibs). Please also include the Google Review reference number #28969. Regards,

About Best Buy Wilmington

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