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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3846 reviews)
Scott H
January 16, 2025
1 out of 5
Thursday 2:15 went to get a part for security system I bought here a few years ago. Waited 30 minutes for someone to help. He told me they don’t have the part but Amazon does. Asked about an electric adaptor and was told better off looking on Amazon. Should never have left home.
Joe B
January 14, 2025
1 out of 5
In my opinion, Best Buy is the most unsatisfactory company to transact with. I strongly advise against making online purchases from BestBuy.com. They primarily transfer customers to oversee technical support. I received a package containing an opened and missing Apple Watch. Despite my request for a refund or an investigation with FedEx, Best Buy has refused to take any action. Had a 3 way call with Best Buy and FedEx , FedEx said this could easily be resolved if they would submit an investigation to FedEx. But they choose to not do anything but take my money and say sorry nothing I can do. Consequently, I am left without recourse and unable to submit a claim due to not being the shipper. This experience represents the worst customer service I have ever encountered. I assure you that your local store will find it amusing if you attempt to purchase from Best Buy.com. They laugh at you and say that’s not our company nothing I can do to help. Left calling a number to oversees company who could care less if my package was stolen in transit. By far the worst company I’ve ever experienced. Something that could be solved so easy is now left with me going to small claims court . Disgraceful company with no morals
Response from Best Buy
January 14, 2025
Good Evening, Joe,
We fully understand how you are feeling following issues with the delivery of your recent Apple Watch purchase, and not getting the assistance you need. We would be happy to connect with you and look further into this. Please feel free to send our team a private message via social media, so we can connect you with a specialist. Be sure to include your Google review case ID in your message: #64678990.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Kevin R
January 12, 2025
3 out of 5
One every two associates is not very helpful, they look lazy.
Response from Best Buy
January 12, 2025
Hello, Kevin,
Thank you for the review. We never want to make it difficult to receive help or shop with us. I regret to learn this was your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64670264.
Regards,
^Kristy
Lisa P
January 11, 2025
5 out of 5
I stopped in here to purchase a laptop computer and greatly appreciated that the selection I reviewed online was in the store as indicated. The other thing to note is that the pricing was easily displayed and unobstructed.
I am especially appreciative for the staff. Specifically, “Michelle”. I bought the laptop and was walking to Lowe’s thereafter so I needed to release all the packing to fit in my backpack.
Not only was Michelle instrumental in helping me discard the packaging, she also was super friendly and helpful. Even advising me to walk a safer path to arrive at Lowe’s.
The wide selection of laptops and friendly service will make me a longtime customer as I have been.
It was a pleasant visit that resulted in a satisfied purchase. I did not interact much with the sales staff as I had already done my research, but from what I can see with the other patrons, this was amenable.