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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4043 reviews)
Katherine Z
January 23, 2026
5 out of 5
Sierra is amazing! She went the extra mile and helped us with our difficult trade ins. Her flexibility, patience and positive attitude is refreshing and her excellent service is appreciated. Thank you!
Mr. A
January 18, 2026
5 out of 5
GoproMax 360, can't wait to place it on the bike & log some tours. Associate was friendly & quite knowledgeable, totally satisfied. Highly Recommended!!!
louis d
January 07, 2026
5 out of 5
This is probably the best Best Buy I've been to. Its large, clean, they have a lot of staff that have extensive knowledge on products, honestly a rare thing these days. I was there this weekend, behind just 1 person in line, but Addison opened another register just so I didnt have to wait.
Everyone here has been very polite, this is every time I go in this store.
Daniel K
January 02, 2026
5 out of 5
Hadn’t been to a Best Buy in years - and finally went in to this location to purchase some things for Christmas.
I have to say, I am happy to see a Brick and Mortar store like Best Buy still around. It’s nice to be able to physically see a product, and ask questions to people who are knowledgeable. The pricing is very competitive with online sites, but the customer service was just really good.
Every time I went, I was greeted by several employees asking if I had questions or needed help finding something.
I did have to use the return / customer service side after Christmas due to an issue with a computer, but, even they were amazing to work with / no questions asked.
In the end, it was not just one good experience, but multiple, and thought it would be worth sharing.