header_logo

More to Explore

Frequently Asked Questions About Best Buy Wilmington

How do I check product availability at the Wilmington Best Buy?
How do I check my order status?
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Wilmington stores’ holiday hours?

Recent Reviews

4.1
(4136 reviews)
Zac D
August 20, 2026
1 out of 5
Bad customer service.
Response from Best Buy
August 20, 2026
Hi Zac, Thank you for the review. We strive to provide the best customer service we can. Feeling this was not the case with you is upsetting to hear. We'd like to ensure this is addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport When reaching out, please reference your Google Review 206943.
Joanna P
August 19, 2026
5 out of 5
This review is for one of the managers at the Wilmington location. Paul was not only patient, but diligent in helping me resolve my tablet issues. Paul helped me brainstorm several solutions. Every solution picked had some type of complication, but Paul was very quick to not give up. So Paul thank you for taking an hour of your day to help me. Excellent customer service should be recognized. So this is the only way I know how to give back is by leaving a good review!
Jordan
August 04, 2026
1 out of 5
They have made it impossible to speak to someone over the phone
Response from Best Buy
August 04, 2026
We understand the frustration when you were unable to get the support you were looking for over the phone. While we have not offered direct calling to our stores for several years, our support teams are here to assist you with any questions or help you may have or need. Please reach out to us in a private message on Facebook (https://bby.me/tesH1z), Twitter/X (https://bby.me/I6a9Nh), or Instagram (https://bby.me/hs8kNI), and mention your Google review, 198295.
Ann Z
August 03, 2026
5 out of 5
Clean and well- organized store with very knowledgeable staff! Any problems with my electronics, I'm there!!

About Best Buy Wilmington

bestbuy.com