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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4120 reviews)
Jasmine B
July 15, 2026
2 out of 5
Walked in and did not get greeted which didn't bother me to much until the same guy was just watching me. I continued to walk around the Samsung section at the front of the store looking for a new watch band. I could not see any watch bands on display. All still while the same guy keeps looking at me. So I walk to customer service in hopes that they'd be more helpful. Seeing how I am in a boot and using a walker I'd figure they actually show me where they had them, but instead just pointed and said "over there". She then looked at another coworker who as well just said the same thing "over there" . Honestly if I wasn't in a walker and boot I probably wouldn't have minded walking around the store and looking. But due to my circumstances I just assumed bacis help would come from the employees .
Response from Best Buy
July 15, 2026
Hello, Jasmine,
Thank you for taking the time to reach out on Google with a review. It completely makes sense expecting friendly and attentive assistance in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #188000 in your message. You can find us here:
Facebook (https://bby.me/LqhWjP), Twitter/X (https://bby.me/RaR7Rr),
Instagram (https://bby.me/cDnYJg).
Carey
July 07, 2026
5 out of 5
Logan was super. He went above and beyond to make sure we got the refrigerator we wanted at the best price possible. He was professional and courteous.
johnny l
July 06, 2026
1 out of 5
I have never been lied to or BS's around as much as I have at this store.. I heavily do not suggest ordering from here .. the guy lied and said it would take 3 days for my new phone just so I'd buy it when it said two weeks on his screen.. then when I finally went to pick it up ,they still didn't have it and said I could refund my order and upgrade for $200 so I agreed . Then he changed it to $700 so of course I said no.. and his reply was "I already cancelled your order so I can't do anything about it.". so now I need to wait for a refund and wait to reorder it again.. I was promised 3 days and it's taking a month!! Now tell me..... Is that how business should be done?!?!
Response from Best Buy
July 06, 2026
Hello. Having an item arrive later than expected and the price not being what was expected is far from ideal. We would like the chance to look into this for you and help assist and address your concerns. Please feel free to reach out to us on Facebook (https://bby.me/t1nYWY), Twitter/X (https://bby.me/oaBIyk), or Instagram (https://bby.me/AUGt32). When you reach out, please be sure to include Google Review number 183790.
Thank you.
Alma J
July 04, 2026
5 out of 5
Could not get my android auto to work they sold me a new cord which I needed when that didn't fix the problem they took my car in the back found out it needed a update they could not do and told me honda could do it which they did