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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4018 reviews)
Emily P
December 11, 2025
1 out of 5
My visit here was absolutely horrendous. I came at 10am, just to get a screen protector for my iPad. That’s it. I got up to the counter, purchased my screen protector, and then asked if someone could put it on. I was then sent to a different desk, charged a $25 installation fee, and then told to go to a THIRD desk to get them installed. I walked over to the area, waited 10 mins, then told they couldn’t do it there either and was sent to geeksqaud where I stood for upwards of 20 mins. No one acknowledged I was there, just awkward direct eye contact from a woman named Mandy, and rude comments from both other people there. The lack of customer service is appalling. I’m half your age, and I still provide better service. Do better.
Tiger A
December 10, 2025
4 out of 5
Muy amables
Nasser S
December 10, 2025
1 out of 5
They are cheaters and Thieves,
I have them to put a glass support for my cellphone and they said if I get it, they will change it if it is cracked with no charge any time as a lifetime support. It cracked immidiatedly and I was out of country for a while. When I came back and aksed for replace, they charged me $8!!!. If this is not stealing money, then what is it? They cannot contradict their contract. It was my last purchase from Best Buy for sure.
Response from Best Buy
December 10, 2025
Hello, thank you for reaching out to us here. Keeping your phone screen protected is important. Can you please reach out to us on Facebook (https://bby.me/iyj38c), Twitter/X (https://bby.me/zzh9yg), or Instagram (https://bby.me/uubnd7) with more information about your experience? Please begin your message with "This is regarding my Google Review #84979".
Missy R
December 07, 2025
5 out of 5
Stephanie at customer service was awesome today! Thank you for helping us today.