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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3997 reviews)
Riley
November 09, 2025
5 out of 5
My mom and I were searching for a stackable washer/dryer combo unit. We had the pleasure of working with Dan. He was amazing. Extremely personable, patient and answered all of our questions. And if he wasn’t sure about something he double checked with his manager. I really appreciated his assistance.
They didn’t have the combo we were looking for on the sales floor at Best Buy, so we went to Lowe’s to get a visual. The level of customer service was night and day. So we returned to Best Buy to make our purchase.
In a world where everyone is a rush to get folks in and out to complete a sale, I really appreciate the customer service we received a BB. The gentleman who assisted Dan was awesome also…
Robert S
November 05, 2025
1 out of 5
Made an appointment to buy an Apple phone as directed in the on line sale add. Was told by the manager Isaac Dollar that he didn't know anything about appointments. Later repeatedly told me that I am the only person to ever use that service. Had someone assist me after a long wait who was rude and questioned the validity of the add and required me to pull it up on my phone. I left and will never shop at Best Buy again.
Sam V
November 05, 2025
1 out of 5
I tried to buy a phone out right in full and was told I couldn’t because I have a business AT&T account. What a joke shouldn’t Matter personal or business if you are paying for something out right. I’ll order my stuff online from now on and it want be from Best Buy. Lost my business!
Wayne M
November 03, 2025
5 out of 5
Jonathan (Best Buy / Lively) was tenacious and didn’t give up for 3 hrs until we had a working SIM card