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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4022 reviews)
Kelly G
December 15, 2025
1 out of 5
Headphones $30 higher at register than the price tag under item on shelf and what it says they are online. Walmart and Target were fined for this crap. Associate didnt even want to check the price or help. Great job Bestbuy!
k m
December 14, 2025
1 out of 5
So it probably isn't a shock to anyone that best buy as a company is hot garbage but it's still kind of annoying that I just bought an open box TV certified as being in excellent condition from the Wilmington store, got home and it had no power cord or stand in the box.
Customer service said that sometimes they sell items open box that have missing items. But the description said nothing about it. Also how can you certify that an item is in excellent condition if you can't even plug it in?!
I guess they'd rather just take a shot and let it be returned multiple times.
I haven't been to BB in years and this reminds me why.
Miles B
December 13, 2025
5 out of 5
Is there any iPhones in best buy anyway
Scott C
December 12, 2025
1 out of 5
The worst telephone customer service. You can only speak to a global person not a local person. You can only speak to a Customer Care representative globally when you dial locally. Customer Care representative had no idea about the local store.
Response from Best Buy
December 13, 2025
Hello, Scott,
Thank you for taking the time to reach out and leave your feedback. Trying to get answers to your Best Buy questions should be easy, so we can understand your concern. We'd be happy to assist you in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/xqmihj), Twitter/X (https://bby.me/qeztzh), or Instagram (https://bby.me/rb0740). Please reference Google Review #87034.