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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4053 reviews)
Tyler W
February 22, 2026
1 out of 5
I live 2 hours away in Raleigh and specifically drove to this store because Best Buy online said they had an espresso machine that was open box in “excellent” condition. I attempted to call the actual store to confirm this before driving the distance but Best Buy won’t even let you connect with someone at the store and the remote foreign assistance was of zero help so I took the chance and purchased online and drove 2 hours. Got to the store and the Breville machine was in fair contrition not excellent. Missing the box which isn’t a big deal but had zero and I mean zero of the accessories that come with the bambino plus. Excellent condition states works and looks like new and all parts and accessories are included. It is absolutely horrendous and unacceptable for a store to list something so completely incorrectly. Complete waste of my day and gas money. This would again have been avoided by actually being able to contact a store. I’m sure Best Buy won’t make things right and doesn’t seem to care about customers. Just a big box store that’s out for profit. Don’t recommend shopping at this location or any location for that matter.
Joe H
February 22, 2026
4 out of 5
Issue with damaged delivered tv. After getting nowhere with customer service. Went to store they took care of it.
From T
February 21, 2026
1 out of 5
Talking to an offshore Technical Support-if one can call it that-is a terrible experience, especially when there is a language barrier. Wise up Best Buy management! You need a lesson in PR.
Why not let the local Best Buy outlets handle tech support problems as well as scheduling appts. Will cost you some $$ BUT is it not worth the investment to improve the declinging resputation of Best Buy.....
RBale
Wilmington, NC
Response from Best Buy
February 21, 2026
Hello From,
We can see why you’d be upset if you are dealing with a barrier connecting with the right person to resolve your technical issues We want to make sure it’s fully documented, so we can continue improving and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #120220 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/a38yif)
• Twitter/X (https://bby.me/6wfkj4)
• Instagram (https://bby.me/o6hh07)
Barbara S
February 16, 2026
4 out of 5
Knowledgeable sales people with a huge variety of electronics. They will price match items. Ask sales agents for details