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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3812 reviews)
Lydia D
November 23, 2024
5 out of 5
Associates are always helpful and knowledgeable
Thomas S
November 22, 2024
5 out of 5
Two salespeople, found the right stuff, quickly processed and good quality products.
Mike K
November 22, 2024
4 out of 5
They have a great geek squad... But they could not help me this day..
Brianna S
November 21, 2024
1 out of 5
Pretty terrible experience. Bought a tv wasn’t able to return it for 3.5 weeks when I finally got to return it they told me oh sorry our policy is 15 days unless you buy it nov 1st through the new year. They refused even to give us store credit! The tv was 500 dollars we were literally going to buy a laptop that night. Long story short they made us buy a 50$ membership to rewards or something just to return it! Never have I ever experienced anything like this! The tv hadn’t even been taken out of the box! Very unfortunate will never recommend Best Buy simply because of there return policy. And not to mention the fact that the manager easily has the discretion to approve of at least store credit but refused to is sad. Bad business
Response from Best Buy
November 22, 2024
Hi, Brianna,
The Best Buy Return and Exchange Promise can be found https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. Please note that My Best Buy Plus membership does offer an extended 60-day return period for most products, along with member only deals. Though the 15-day return period has been in place for over 10 years, being told that the only way to have a return outside of this time frame is to purchase a membership, is not the experience that we want for our customers. Therefore, we ask that you reach out to our team with your full name, phone number, email address, and receipt information to one of the links that I've provided below.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy)
Be sure to send the information requested in a private message and include Google Review 64456529 so that we can link it to this post.
Sincerely,
^Tina