Best Buy Wilmington

Came in to purchase a new car stereo. Staff and the car electronics section was extremely helpful and responsive. Good selection, and I was able to find what I was looking for quickly

Staff are no help. Staff at this location will never check up on you. They won’t even look at you. When trying to buy a product you need to search around the store to find somebody who will help. Even after doing this staff are not so friendly. They prioritize talking to their coworkers more than helping costumers in need. This has happened to me multiple times when I need to get apple products, unacceptable, horrible staff and customer service from them.

Our Best Buy store is decent.... They never seem to have cases or screen protectors for brand new Electronic devices, SMH. I guess that will happen when you're the only one in a town with a population of 120,000!

Do NOT buy appliances for your home from here!! Mind you, I hate leaving reviews on Google, so I’m VERY irritated. My husband and I just spent 3 grand roughly two weeks ago on appliances. We were told everything would be delivered and installed on the same day. Day of delivery, my husband had taken off work and we were home all day. No one had ever called to set up a time to come and deliver everything, so we had called and were told between 9am and 1pm everything would arrive, great! No harm no foul. WRONG! We waited ALL DAY. And at 1:30 pm when no one had called, emailed, or shown up. We called Best Buy asking where our stuff was, come to find out IT WASNT EVEN IN STATE! And no one had called to let us know that the appointment was rescheduled for Friday (four days later) meanwhile, we don’t have a fridge, washer, or dryer. Naturally, we’re both upset and irritated because we had spent three grand on appliances and got the run around. The lady we spoke to on the phone was SO RUDE!! And seemed like it was a problem that we had called to figure out where our stuff was! So Wednesday I’m at home and I get a knock at the door, and it’s people associated with the Best Buy delivery, I’m thrilled because I’m under the impression they have our appliances (we were told we had same day installing on delivery day) and it turns out those men were there to INSTALL my appliances I did not have. Naturally I’m about to lose it because we’ve been in our house since Christmas but with the holidays we weren’t able to get any appliances. I was very irritated that the installation people showed up two days late to install appliances we didn’t have, also upset about the lack of communication between whatever is going on in Best Buy’s poor delivery and installation services. Come to find out this is incredibly common for Best Buy as a company. It is currently Friday! The day we are supposed to get our appliances, but low and behold no one called, showed up, or emailed to deliver our appliances. (Maybe if I’m lucky the installers will come two days late to install appliances I don’t have!!) So my husband calls Best Buy AGAIN. (As if we aren’t jumping through enough hoops doing half their customer service job) And the woman informs us that the very rude lady we spoke to Monday never. Booked. The appointment. To have our appliances delivered!!! So our appliances are just chilling somewhere while Best Buy has my three grand! And my husband explained the situation telling her that we’ve been given the run around and we feel like Best Buy just took our money and ran. She was VERY understanding as to why we were upset. The lady said she had made another appointment for Monday to have our appliances delivered (let’s see if it actually happens) along with making sure the installation people come the same day. She was the only person who was even somewhat helpful during this, other than that I will NEVER buy an appliance for Best Buy EVER again.