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Best Buy Wilmington
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Wilmington
How do I check product availability at the Wilmington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilmington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilmington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilmington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3946 reviews)
PJ G
July 28, 2025
1 out of 5
When you unknowingly buy damaged items from this store just know no matter the time frame best buy this location will not refund your money very inconvenient
Response from Best Buy
July 28, 2025
Hello and thanks for reaching out on Google, PJ.
We understand the frustration when your item is damaged, and we would like to hear more. Please reach out to us in a private message on Facebook (https://bby.me/aboud5), Twitter/X (https://bby.me/ba6tck), or Instagram (https://bby.me/d4apkf), and mention your Google review, 21574.
Regards,
^ Graham
Sandy
July 27, 2025
4 out of 5
For the most part it’s a good store but they make you wait a long time in line for online pickup
Lyle C
July 26, 2025
3 out of 5
I arrived just as they opened upon going inside I was greeted by a young clerk while talking about game consoles that I was intending to buy, a supervisor walked up between us and told the clerk to help a different customer now the clerk was puzzled I told him to go ahead and help the other customer when he finished he found where I had gone to and apologized for his supervisor then proceeded to assist. After buying the consoles I asked to speak to the main manager that was at the store the clerk was told they didn't have time to talk to me to handle the matter. I complimented the clerk and left
Knowles L
July 22, 2025
1 out of 5
Stay away from this store. What a disgusting display of communication (actually none in that regard). I wish that I could give 0. They either never had our order, were too lazy to deliver, or sold it after they didn't deliver it. Either way it's a combination of one of the three. But hey call their number and you get a call center where they don't speak proficient English and have no access to contact the store. If anybody from the store reads this tell me what happened to order #1125183133416. Call me if you have the guts
Response from Best Buy
July 23, 2025
Hello.
This is far from the customer focused experience we aim to provide, and we are glad you brought this to our attention. We would be more than happy to look into this for you and help assist. To do so, please send us a message on Facebook (https://bby.me/85zf9x), Twitter/X (https://bby.me/ozg1p5), or Instagram (https://bby.me/p8wkfc). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 19287.
Best,
^Allison