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Frequently Asked Questions About Best Buy Wilson
How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1720 reviews)
James B
July 27, 2025
5 out of 5
This is a very nice place for it's size.
Jesse D
July 20, 2025
1 out of 5
I called ahead of time to ask about an open box tcl qm7, they said that the tv came with the original legs, original remote and box. I get here and it turns out they lied and its just the tv by itself with nothing else, no legs or anything. I drove over an hour and have to lead empty handed because the employees are dishonest. Waste of time and i wouldnt trust this location
Response from Best Buy
July 20, 2025
Hello there, Jesse!
I fully understand where you're coming from with calling ahead to get an idea about a specific open box TVs condition. In a situation like the one you described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #18221 in your message. You can find us here:
Facebook (https://bby.me/f2bqve)
Twitter/X (https://bby.me/4gvbyv)
Instagram (https://bby.me/skh358)
We hope to hear from you!
Best regards,
^Ryan
Alex K
July 12, 2025
5 out of 5
I was able to find what I needed right away
Jovon W
July 09, 2025
5 out of 5
Omg the fastest and very friendly!!! I will visit and buy from the location again. I did curbside as soon as they opened and it was brought out fast.