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Frequently Asked Questions About Best Buy Wilson
How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1713 reviews)
Novalee 4
July 06, 2025
1 out of 5
Ridiculous you have to go through what feels like an interrogation just to speak to an associate over the phone just for no one to answer the phone... waste of 5 mins....make me not even want to give you my business....your quality assurances can't believe this is how quality business should be...
Kimberly L
June 19, 2025
1 out of 5
Terrible customer service at the Wilson NC store. We wanted to purchase 3 top of the line, high quality samsung tv's (1 - 85" and 2 - 55") and quality sound bar bundles. We talked to the floor salesman and the manager who were really helpful. But we wanted to talk to the general manager as well to go over particulars and get her help/input. The floor salesman and manager called her in front of us and told her what we was looking for and needed her help as she was needed on the floor. She responded "she was busy" and hung up. Taking our business and money elsewhere. Nikki you missed this huge sale. AND we are repeat customers. Won't vist this store again.
Lainie A
June 11, 2025
5 out of 5
All of the professionals that work there are very helpful and friendly. They made suggestions and helped me find what I needed and also put this new glass screen saver on my phone.
curtis b
May 30, 2025
1 out of 5
Patrick at the best but in Wilson nc told me they would have Pokémon cards at 3pm after arriving at 10 am so u go back at 3pm talking bout none today glad I can rely on you best buy