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Services Offered
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Car & GPS Installation Services
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Google Home Experience
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Frequently Asked Questions About Best Buy Wilson
How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1865 reviews)
jason r
October 07, 2026
2 out of 5
Helpful manager, ANGRYYY cashier, with septum piercing and dyed hair. She needs to relax or quit. Seemed angered by pleasantries, just death glared after greeting and goodbye, saying “thank you for your help, have a great day” idk what her problem is but WOW! Unacceptable and pathetic
Response from Best Buy
October 07, 2026
Hello,
Thanks for taking the time to share your feedback with us. While we're glad to hear that the manager that you spoke with was helpful, it's understandable to have a cashier respond to you this way wouldn't be welcoming. We'd like to ensure this is looked into.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/LFyzLt), Twitter/X (https://bby.me/bFhqtt), or Instagram (https://bby.me/BBbhvU), and mention "Google review 231704".
Al M
September 20, 2026
5 out of 5
Lasaro. Ask for Lasaro. I went in with a loose budget in mind and a TV already picked out from the Best Buy website. When I saw the TV in person, I wasn't super impressed, it was just a TV. Lasaro arrived to help and we discussed the options they had in store on display- I explained that I LOVE the Samsung TV on display but, we really weren't looking to spend $5000-$7000 on a TV at this point. He took us to his desk and did some quick research and told us a TV he thought we would love that was just a little above our loose budget but that the extra cost would bring us much closer to our expectations. They didn't have the TV on display, but he said he could order it and have it delivered- for FREE- in 2 days. Before we decided to make the purchase he never pressured or rushed us, he explained every detail we inquired about, discussed how it would impact sound/picture, he asked us about the room our TV was going in and what exactly we were expecting out of a TV. He is exceptionally knowledgeable and passionate about electronics and customer service. Delivery was on time, communication was on point regarding delivery and the TV arrive safe and sound- perfect condition. We took a leap of faith on this TV and thanks to Lasaro we could not be more pleased with our purchase.
Sandra S
September 17, 2026
5 out of 5
As always staff are always ready to assist.
tykeria g
September 14, 2026
1 out of 5
Got a call to drop off my phone for repairs and can't talk to anyone in the store 24 hours wait time for someone to call you back with 1and 30 minutes drive I think not. Bring back talking to people in the store not someone hours away from it lost a customer
Response from Best Buy
September 14, 2026
Hello.
Thank you for your feedback regarding reaching your local Best Buy. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please also include Google Review number 222249.
Thank you.