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Frequently Asked Questions About Best Buy Wilson
How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1809 reviews)
Randallynn G
March 26, 2026
2 out of 5
First time at this one in Wilson and I ordered a TV online through Amazon but was sold by Best Buy (which was cheaper) and it was delivered to this location for next day pickup. I'm disabled with Multiple Sclerosis and use a walker and THANK GOD I took my neighbor because the two employees as I walked in was all into each other and seemed the boy was trying to court the girl and the man at the counter acted like he wasn't sure where my TV was an asked me to hold on and walked away and then came back to the counter and proceeded to wait on somebody else. Never said, hold on somebody's coming or anything. And then another man approached me and then went and got my TV and put it at the exit. I then asked the girl about a cart to take it to my vehicle and she said you can just pull your vehicle up and continued to laugh and giggle with her coworker courter. Left my neighbor to carry the 60-inch TV outside. LAZY AND UNPROFESSIONAL!!!
Response from Best Buy
March 26, 2026
Hello there, Randallynn!
We can fully understand the need for friendly and professional support in store that respects your time. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #134957 in your message. You can find us here:
Facebook (https://bby.me/manPnP), Twitter/X (https://bby.me/tvk4zu),
Instagram (https://bby.me/l4odDd).
Orlando R
March 08, 2026
5 out of 5
Super atención al cliente de primera
Cricket
March 06, 2026
5 out of 5
Excelente lugar para comprar tu teléfono tablet cámara ect y de la marca que quieras y una muy buena atención inglés y español esta buenísima la recomiendo
Latoya B
March 01, 2026
1 out of 5
Customer service here is horrible. Like no one tries to help you or anything .
Response from Best Buy
March 01, 2026
Good Afternoon, Latoya,
We certainly understand how you are feeling after not getting the help you needed. We would love to connect with you and work to better assist you. Please feel free to send us a private message on social media with your Google review case ID in the message: #124516.
- Facebook (https://bby.me/ib6q1g)
- Twitter/X (https://bby.me/jpfolq)
- Instagram (https://bby.me/s8bfug)