How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1759 reviews)
Misti B
November 18, 2025
1 out of 5
Well her I am- was given a delivery window of 2:30-6:30PM today. I got a text at 6 saying y’all would be here at 6:34. It’s 7:59 and where are you? We took off work for his and now yall can’t find my order?! I’ve been waiting a month today do my refrigerator. Horrible customer service!
Response from Best Buy
November 19, 2025
Hello, Misti,
Thank you for taking the time to write a review. Having a delivery not go as expected can be really frustrating. A lot goes into getting ready for a delivery, so it's understandably disappointing when you're expecting a delivery and they can't locate your order. We'd be happy to look into this for you and see what we can do to assist. Please send a private message on social media. Kindly include Google Review 71270 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Lizzie N
November 12, 2025
5 out of 5
We ran in real quick to grab a couple of items for my husband and the place was spotless. The staff was helpful throughout our visit and checked on us to make sure we found everything ok. When we were ready, they helped us to the register and we maybe stayed 10 mins max. Thanks for your help and quick service!
10Nisha B
November 12, 2025
2 out of 5
Employees prejudged and where occupied with each other so I took my money to Wal-Mart
Response from Best Buy
November 12, 2025
Hey there, Nisha,
We understand your concerns surrounding your recent visit and not receiving support. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/li2fp8), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #68209".