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Best Buy Wilson
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Wilson
How do I check product availability at the Wilson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1655 reviews)
Danny B
October 08, 2024
3 out of 5
Took a while to get help,but otherwise it was good
Response from Best Buy
October 08, 2024
Hi Danny,
Thanks for sharing this review with us here. I'm glad to hear your experience was good for the most part, though know it can be frustrating when help seems hard to come by. If you'd like to share any additional feedback with us, or need any assistance, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64288144 so we can assist.
Thanks,
^Caleb
D J
October 01, 2024
5 out of 5
The manager knows his stuff! We made our purchase right on the spot!
Michael L
September 16, 2024
4 out of 5
Staff is usually very helpful if needed. Pretty good about keeping stock of products. I do really enjoy the Total Tech membership because if you do a lot of shopping there it has perks that make it well worth it, such as 2 year warranties on almost everything you buy, exclusive discounts on products, early access to products and more! Check it out
stephen c
September 15, 2024
1 out of 5
Horrible customer service, bought a PC and 21 days after it died and I was told by geek squad that it was most likely a failed motherboard and the manager lasaro said that they can exchange it but I have to pay 50 bucks to get the best buy plus membership.
Absolutely horrible customer service.
Response from Best Buy
September 15, 2024
Hi there, Stpehen,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to get assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64203868
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)