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Frequently Asked Questions About Best Buy Winston-Salem

How do I check product availability at the Winston-Salem Best Buy?
How do I check my order status?
My local Winston-Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Winston-Salem stores’ holiday hours?

Recent Reviews

4.1
(4905 reviews)
Jim A
December 15, 2025
5 out of 5
We had a great experience this weekend at the Best Buy in Winston Salem N.C. while purchasing a new TV. Elijah S was very knowledgeable and one of the best salesman I have ever worked with. We needed a TV that was resistant to glare and a sound bar that wouldn’t break the bank. Elijah walked us through every option and found us exactly what we needed. Shoutout to Fred as well for giving us great information including recommended products on how to get a new router and WiFi in place. Both Elijah and Fred are top notch. Thanks guys!!!
Courtney C
December 10, 2025
1 out of 5
Worst experience ever with a company and would not recommend anyone ever buying anything from them. Mother in law ordered a double oven for us for Christmas we were told it was at the store and ready for pickup went to the store to pick it up and were told it had been switched to delivery and couldn't be switched back which already makes no sense but ok, so the one at the store was then sold to someone else who was also waiting on that particular oven. I call bull on that all around. I will never purchase anything from a best buy again and told mother in law to cancel the $2000 plus order and we will buy from a company that doesnt suck all around.
Response from Best Buy
December 10, 2025
Hello, Courtney, Thank you for taking the time to share your experience. We understand how important an order can be, and we would like to take a closer look into this with y'all. To continue, please have the purchaser send us a private message or DM at the following Social Platforms with Google Review# 84944. Facebook (https://bby.me/8urlkf) Twitter/X (https://bby.me/l978ry) Instagram (https://bby.me/rf1gmq) We look forward to assisting you there.
C P
December 09, 2025
1 out of 5
I don't expect much out of a bestbut, but dude why does it take you all 30minutes to get me out of the store with an hdmi cord. Why were both cashiers doing returns for 10-15min checking various cards and dates? Meanehile myself and 7 others are sitting there in line and I actually ended up being late to something. This type of incompetence makes my skin itch. Just go to target/walmart....
Response from Best Buy
December 09, 2025
Hello, We appreciate you taking the time to leave your feedback. Trying to purchase an item should be quick and easy, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/4rhug2), Twitter/X (https://bby.me/ts6isn), or Instagram (https://bby.me/794ebp). Please reference Google Review #84423.
Yvette M
December 08, 2025
5 out of 5
Always a long wait, even with an appointment. The staff is great 😃

About Best Buy Winston-Salem

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