You need to get rid of your AI, it does not want you to speak with a real person and tries to send you to a website. This killing your business and I will start using Amazon and other sources that offer true customer support. I have Total Tech and spend a lot of money with you and you are offering terrible customer support.
I bought a Jennair gas range with downdraft. I drove from Charlotte to pick it up. Got it home and the down draft blower motor was missing. I tried calling and kept being told I would have to drive back up there to talk to someone. No phones are available to speak to someone to see if the part was there at the store. Buyer beware of Best Buy.
Okay selection, easy shopping experience, and the employees were somewhat helpful. I mean, it’s Best Buy, what are you expecting reading the reviews for a Best Buy.
It was another typical day. I was in Winston-Salem (an hour's drive from my home in the mountains). I needed a new security camera system that day and no time to research products. AI helped me narrow my search and located a nearby Best Buy which had the item in stock, but not in the store's display area. (That took 5 minutes.) Within 10 minutes, I was at Best Buy being greeted by a staff member who directed me to the security camera displays. Within an additional 5 minutes, another staff member was helping me track down the item. A few minutes more and I'm in my car with the perfect security camera for my family. I'm going to shop here again.