Best Buy Winston-Salem

Best customer service. Braelin or Braden. I can’t remember his exact name. But he helped me with what I was looking for without hesitation. Checked in the back of the store and brought out exactly what I was looking. There was another guy as well that helped and I didn’t catch his name. But definitely made my day!

My brother recently purchased a power supply from this Best Buy location after his original unit failed. I carefully verified compatibility and ensured all connections were installed correctly. Shortly after powering on the system, the graphics card fans began spinning at maximum speed, followed by visible smoke coming from the GPU. The brand new power supply appears to have failed immediately and caused catastrophic damage to the system. When he returned to the store seeking assistance, he was told the only option available was to return the defective power supply. No effort was made to assess the damage, escalate the issue, or offer any meaningful support. This response is deeply disappointing. A product sold at your store appears to have caused significant hardware damage, yet there was no willingness to even examine the situation. Customers expect accountability and support when a newly purchased product causes serious damage. Simply processing a return without further review does not reflect a commitment to customer service or product responsibility. This experience has significantly lowered my confidence in purchasing ANYTHING from this location in the future. Instead, we have to deal with the manufacturer of the power supply, pay for shipping and other various fees which you can be expecting a bill for.

I'll be as courteous as I can saying this: Watch out for overcharging at the register! I bought a microSD card that had a price tag for $23.99. They charged me $29.99. With my receipt i went back to look at the tag just to verify. I spoke to the clerk about it. He said sometimes they update the prices in the system but fail to update the tags. Another employee offered to scan the tag for me. I saw it on his phone that was still the tag price, yet he couldn't help me with it. So I took it to the guy (a third employee) at another register asking for a refund of the difference. He yet again had to go back and scan it himself before he finally gave me a refund back. I shouldn't have to waste my time to deal with mistakes their employees make, IF they are mistakes. So please watch out for overcharging, and if it happens, ask them to scan the tag to make sure. For their sake, I hope this is not a pattern.

***update - after contacting them at their request (their response below), they still refuse to take back or give store credit for a $89 cord when they gave us bad info and now it’s past the date. NEVER GOING BACK THERE AGAIN!*** My husband bought a charging cord in November but it didn’t have the connector he needed so he called Geek Squad and they opened a case saying they’d find the right connector. They never called back so my husband just went in to ask about it. Line was long so he decided to just return the cord. They said it was too late and they couldn’t take it back! He came home and made 2 phone calls and they said the same thing. It wasn’t cheap and we have spent many thousands of dollars there! Wouldn’t even give him store credit. Not going to shop there again.