Best Buy Winston-Salem

I had a really frustrating experience with Best Buy today. I called ahead to confirm availability on a headset, and the employee told me they had one in stock and that I could pick it up the same day. They even sent me a link to pay before I arrived, which made it sound like everything was ready to go. I drove 30 minutes to the store, only to be told by a very rude employee at the counter that I couldn’t pick it up until tomorrow. This completely contradicted what I was told over the phone. No apology, no attempt to fix the situation—just a dismissive attitude. I ended up canceling the order and wasted time and gas for nothing. For a company this big, the communication between staff and basic customer service should be much better. Extremely disappointing experience. I wish I could have some accommodation for my troubles.

Worst customer service ever never going back again staff is very disrespectful and racist didn’t sell Pokémon to my son because he is not old enough to buy he’s 8 btw but sold same to another customer who’s 12 that’s so unfair and there’s no age policy.

The place was clean, The people there were frendly, they had exactly what i needed, and more. I got greeted right when i walked in. I will definitely be going back if i need a new keyboard or mouse.

Terrible service. I first spent 2 hours walking the store asking and grabbing all my products. I realized that most of there packaging was opened product. So I asked to see if I could make sure all parts was in the products I was purchasing so I didn't have to drive 3 hours to get it fixed or to finish my build. I got rejected on opening the product up, they said I would have to purchase it to view the contents. I got the product home took 9 hours to disassemble and rebuild my pc to find out the fan module was not in the box. I called the store the very next day, got immediately hung up on 3 times and it takes about 10 minutes to get ahold of some one i was then directed customer service. Witch told me I would have to take apart my computer or bring the computer to there store so they could look at it, then they said the store would get ahold of me in 24 hours 3 days passed and no call I call back and get customer service again witch then tell me they cant give me the store contact information and then transfer me to parts geek in India witch they also said there was nothing they can do for me and that. If any issues was found with my system due the stores neglect I would have to pay out of pocket for the repairs. I will be contacting the BBB over this issue and will figure a legal path I can take for this issue. If this could be a no star it would be.