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Frequently Asked Questions About Best Buy Winston-Salem

How do I check product availability at the Winston-Salem Best Buy?
How do I check my order status?
My local Winston-Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Winston-Salem stores’ holiday hours?

Recent Reviews

4.1
(4736 reviews)
Frog G
March 23, 2025
3 out of 5
It’s ok but when you walk in feels like your visiting a prisoner, soon as I was walked in I was asked how can I help you instead of welcome to Best Buy “let me know if u need any help”. Then I’m looking at a product not even locked up mind you and I’m approached again asking if I need help, I stand there looking at my phone and the product maybe another 2 mins max to make sure it’s definitely the one I want and out of no where someone else approaches me and ask if they can help me. Don’t get me wrong I appreciate the help but lighten up a little bit on entry and while people are browsing and put all your resources to exiting if there is issues. I don’t mind someone checking my receipt on way out but that was not even checked, was told by guy checked me out that if I hold receipt in hand I won’t be bothered uhmmm a little backwards if u ask me. It’s a great store but I will definitely just wait and order online store or on Amazon if I need something from now on.
Response from Best Buy
March 23, 2025
Hello there! Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to have your space when browsing. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64959676 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Kind regards, ^Ryan
Ashley B
March 22, 2025
5 out of 5
I took my son to get a new Xbox for his birthday. We was greeted very nicely at the door and the greeter took us straight to the Xbox’s, my son wanted a keyboard and mouse and he showed us the best prices! My son has told everybody how nice he was and very personable to my son. Told him happy birthday and checked us out! The only regret is not getting his name overall experience will definitely return!
Qunika D
March 19, 2025
1 out of 5
Stood waiting for about 30 mins for the lady to come back with a $400 laptop I was about to purchase she never came back. 1 star
Response from Best Buy
March 19, 2025
Hello, Qunika, Thank you for sharing your feedback with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64945439. We look forward to hearing from you. Regards, ^Deysha
ShelbyRae L
March 18, 2025
5 out of 5
They had all the Ring system equipment we needed. Staff was friendly, knowledgeable, and professional.

About Best Buy Winston-Salem

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