Best Buy Winston-Salem

There is something im beginning to notice about the difference between these brick and mortar stores compared to online. Whether this is intentional or accidental, its hard to say. Apparently, these brick stores do not keep up with in store inventory compared to the online inventory. Yes, I know; everybody is online shopping for items they can't find. I grew up in a different generation and putting your hands on something tangible without guessing whether your waiting for a package to show up. Praying and hoping porch pirates don't watch the delivery truck or are watching your house. Anyway, I believe we need to begin to stand up for ourselves. We are consumers and we deserve to get what we pay for.

I had a really frustrating experience with Best Buy today. I called ahead to confirm availability on a headset, and the employee told me they had one in stock and that I could pick it up the same day. They even sent me a link to pay before I arrived, which made it sound like everything was ready to go. I drove 30 minutes to the store, only to be told by a very rude employee at the counter that I couldn’t pick it up until tomorrow. This completely contradicted what I was told over the phone. No apology, no attempt to fix the situation—just a dismissive attitude. I ended up canceling the order and wasted time and gas for nothing. For a company this big, the communication between staff and basic customer service should be much better. Extremely disappointing experience. I wish I could have some accommodation for my troubles.

Worst customer service ever never going back again staff is very disrespectful and racist didn’t sell Pokémon to my son because he is not old enough to buy he’s 8 btw but sold same to another customer who’s 12 that’s so unfair and there’s no age policy.

The place was clean, The people there were frendly, they had exactly what i needed, and more. I got greeted right when i walked in. I will definitely be going back if i need a new keyboard or mouse.