Best Buy Winston-Salem

Good with latest tech in most departments. Younger staff needs more training on what BB sells and how items work. Customer service on the floor needs improvement.

Everyone was really helpful

The staff there were friendly and able to quickly help me find what I neesed!

I recently visited your store to purchase a USB-C storage device and was disappointed by the overall experience. After being unable to locate the item, I asked an employee for assistance and was directed to an aisle that did not contain the product I was seeking. Throughout the store, several employees appeared more engaged in conversations with one another than in assisting customers. Eventually, I located the appropriate product on my own, though the selection was limited and did not fully meet my needs. I ultimately chose an item that would suffice, but it was not what I originally intended to purchase. The checkout experience was equally frustrating. When I approached one register, the employee walked away as I arrived. I then moved to another line, where the cashier was assisting a different customer with setting up an Apple Pencil. After waiting approximately three to five minutes with no progress, I left the store without completing my purchase. I subsequently went to Walgreens and was able to purchase the item I needed without issue. When a business fails to adequately serve its customers, they will understandably take their business elsewhere. I am sharing this feedback in the hope that it will be used to improve employee attentiveness, customer engagement, and checkout efficiency at this location. No management oversize seen.