Best Buy Winston-Salem

Everyone made sure I didn't need any help.

If you need to buy something that is not on the shelf (like a laptop) look elsewhere. I was in the computer area and in line by their register, 5 associates walking around, not a single person acknowledged me or even offered help. I’ll take my money elsewhere next time.

Update: Shout out and sincere thank you to Zoie at Best Buy. Extremely friendly and professional. Yeah… I’m one of those people. Can’t seem to track down the receipts for a laptop and printer I bought this year, so I’m crossing my fingers Best Buy has copies on file. Tell me I’m not alone—who else is still pulling their taxes together right now? Zoie was a great help! Got all my receipts 🤪

April 9th Update: I went back to the store after calling the 800 number and confirming that I should have been provided with a replacement or full value towards another machine based on the Total Tech Membership. There was a different manager there and he was very understanding and helpful! He carefully explained why I couldn't get a direct replacement, but then worked with me to find an acceptable alternative. He even gave me time to consider my options and consult with a friend to make sure I chose the best option. It was a dramatically different and better experience. When I returned home, I saw Best Buy's response to my review, and I reached out to them via one of the methods they provided. They were very considerate and seemed sincerely interested in my experience and working to improve it. If I hadn't found a good solution with the second manager, I have no doubt that they would've intervened to make it right! This is the customer service that I'm used to with Best Buy! I raised my review to 4 stars but left off a star because of the interaction with the first manager. But I would strongly recommend people shop here rather than online if they can. If you have a bad experience for some reason, reach out to corporate and they'll make sure you're taken care of! But it seems like my first experience was an isolated incident. Original Review: I’ve been a Best Buy customer for over 20 years. I’ve been a Best Buy Total Tech Member for years, since the program started. I just came into this local Best Buy and spoke with a supervisor, Tammy, about a 3D printer I purchased through this store. She told me that they wouldn’t replace the printer even though it is still sold by them. And she told me they would only give me half the value of the printer minus a service fee because I used rewards certificates to pay for part of it. Tammy was very rude and disrespectful. She almost went out of her way to not be helpful and deflect to the General Manager, April, that would be in the next day. I used to recommend people buy things from Best Buy because they have great customer service. I’ve specifically told people to buy their printers from Best Buy so they’d have the support of a brick and mortar store. Unfortunately, I was apparently wrong. I can’t recommend Best Buy anymore, or at least this location.