I've been unable to access our computer due to the last guy that worked on it misspelled the email address. Took cpu to Best Buy and within 20 minutes, he was in it and added correct email. I tested it, confirmed access and was on my way back home. No charge! The Geek Squad is the BEST!
Ronnie H
November 01, 2025
Wouldn’t repair my screen—even with AppleCare coverage—and refused to accept my perfectly working AirPods Pro for trade-in, citing ‘fair condition’ due to minor scuffs. Everything functions flawlessly, but the staff seemed more interested in dismissing customers than actually helping them. A complete waste of time and energy. I’ll be taking future business directly to Apple.
Response from Best Buy
November 01, 2025
Hi, Ronnie,
Thank you for taking the time to leave feedback for us regarding your recent Geek Squad interaction. I can understand wanting accurate information when trying to trade in an item.
If you would like us to look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/y4mg94), X (https://bby.me/p1uspq), or Instagram (https://bby.me/9rymp3).
Be sure to mention “Google review #63302” when reaching out.
The Manager and Geek Tech were fantastic at working to get our issue resolved. We all had to think outside the box, but it was Mission Critical that we went this extra steps, because at the end of the day, the goal was achieved.
Thanks guys!
Pooh & Cooke was amazing! They were helpful the moment I walked into the store.. Pooh and Cooke helped carry the while I carried my daughter around.. A+ experience! Thank you Pooh & Cooke!!