Best Buy employees should be more educated on the products they are selling. I bought a Microsoft surface laptop 7th edition and before purchasing I asked the employee if it can run Fortnite, and they said yes, with confidence. I went home and found out this laptop cannot run most games on Steam. Was disappointed, if I knew this was the case, I wouldn't have purchased it.
Response from Best Buy
November 21, 2024
Good Evening, Sara.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64455720" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Francis T
November 17, 2024
Still a decent place to find some electronics if you need them right away
Response from Best Buy
November 17, 2024
Hi Francis,
Thank you for sharing your feedback with us on Google today. I’m glad to hear you find us to be a reliable place for electronics when you need them quickly. Your input is valuable, and I’ll be happy to report this feedback on a corporate level to help improve and maintain our services.
Please feel free to connect with us by sending a private message on one of the following platforms: Facebook at facebook.com/BestBuy, Twitter/X at twitter.com/BestBuySupport, or Instagram at instagram.com/BestBuy.
In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Please also include the conversation number 64437395 so we can quickly identify and assist you.
Thanks again for your feedback, and I look forward to assisting you further.
Best regards,
^Magee
us000561
November 16, 2024
Price matched my purchase, Chris was great.