Best Buy Winston-Salem

Went in for a warranty on my phone protector. Easy exchange and install. Lifetime guarantee

I got my phone here, which I absolutely love and appreciate so much. They also have a ton of really cool things to look at, from electronics to all kinds of gadgets and accessories. I always enjoy coming in and seeing what they have. Definitely one of my favorite electronics stores!

Great service and the salesman knew what he was talking about when I asked him about a drone I wanted to purchase

I have to relay a horrible experience I just had at Best Buy Winston Salem. I ordered a new laptop on behalf of my CFO and selected store pick-up. I followed the rules and notified them when I arrived and when I was in line. The lady working the pick-up found the laptop but would not give it to me because I was not the person specified to pick the item up. I went on the order and added myself as a pick up person. They said it would take up to an hour for the system to recognize that change so they could release the item to me. I had already provided the bar code on the order that I entered. I provided my ID and provided several other pieces of corroborating information. At this point, I had been in the store for 1 hour. I went to the laptop department because I had already missed my deadline and really had to have a laptop for one of our CEOs. I asked to speak to a second manager. I had already spoken to a manager at the pick-up section but he left and did not return. I was forced to purchase another identical laptop. So there is still my laptop sitting in pickup that they will not release to me. This seems borderline illegal - I paid for my item, I proved my ID and still did not receive it. When I found the same laptop on the shelf, I asked the lady to unlock the laptop, but she wanted to pull one from the back. 10 minutes later (no joke) she came back with the wrong laptop. Another 5 minutes and she gave me the correct one. I asked to speak to the second manager at this time. After 5-10 minutes he ambled over and I relayed my experiences. Unfortunately, he didn't appear to take it any more seriously than the first manager did. Do they take turns playing manager like the used car dealerships? He also let me know it was my fault because I changed the pick up person and that requires a lengthy period of anywhere from 45 minutes to who knows. The same lady in laptops also said it was my fault. I thought the pickup service was to save time? It took me 2 full hours.