Best Buy Winston-Salem

***update - after contacting them at their request (their response below), they still refuse to take back or give store credit for a $89 cord when they gave us bad info and now it’s past the date. NEVER GOING BACK THERE AGAIN!*** My husband bought a charging cord in November but it didn’t have the connector he needed so he called Geek Squad and they opened a case saying they’d find the right connector. They never called back so my husband just went in to ask about it. Line was long so he decided to just return the cord. They said it was too late and they couldn’t take it back! He came home and made 2 phone calls and they said the same thing. It wasn’t cheap and we have spent many thousands of dollars there! Wouldn’t even give him store credit. Not going to shop there again.

Christopher helped me so much! He recommended the skullcandy crusher ANC 2’s and I absolutely love my headphones!

I had an amazing experience at Best Buy Winston Salem, NC. My Samsung 65” tv blew out in less than a year. I called myself trying to be different and ventured from my beloved Sony… BIG MISTAKE. I was doing quite a bit of research on TV’s and came across the Sony Bravia 9. I love its brightness because it’s going in a brighter room and near OLED picture. I did NOT like the price tag! Best Buy tends to update their pricing every Monday and I happened to check on January 12, 2026 and it went from $2799 for the 65” to $1,999. Still felt a little bit uncomfortable at that price but Winston Salem Best Buy had saved the day! Offering the TV Open Box-Excellent for $1399. I drove from Fayetteville, NC about 2 hour drive and got it home. Took it out the box and all accessories were in the box! The TV didn’t even look like it had been taken out of the box! And Zoey who helped me at store pickup was extremely kind and amazing! The young man who helped me get it to the car was too although I couldn’t remember his name. I had a great experience! The TV retails at a whopping $2,999 and I saved more than 50% of its cost! Thank you Best Buy Winston Salem for helping me get the TV I have fallen in love with for a price that just couldn’t be beat!

Good with latest tech in most departments. Younger staff needs more training on what BB sells and how items work. Customer service on the floor needs improvement.