Best Buy Winston-Salem

Geek squad was very helpful setting up my new laptop.

Store manager threatened to kick me out and call security. I went to go buy an arm mic for myself. However two boxes were already open, afterwards i obviously checked to see if the equipment was still inside and while checking, the store manager got very upset that I opened an already opened box. I thought he was joking at first but than forced me to go buy the box that was already opened and I proceeded to tell him that the box was open just for him to get more aggressive and he started calling security to come and kick me out and kept telling me “your either buying this or your getting thrown out” I told him to check the cameras that this is a big mistake he kept denying it and said he got reports that I was opening boxes. I looked extremely confused and realized he was just making excuses i told him “why are you getting so aggressive there’s literally another box that’s open I was just seeing if all the equipment was there before I pay full price” he than tried to close the box and make me pay for it. I told him I leave I rather not give you any of my business and he stated “I don’t need your business” I told him you have bad customer service and he got even more mad so I just left the store

I bought an HP printer from Best Buy last year. It supposedly does everything that I needed it to do. We changed our Spectrum account, not knowing that it was being increased to 5G. When the technician came to our home to properly install the cable & router, I found that my printer wouldn’t work. He said that it was not made for 5G and no drivers were available for it. Why did Best Buy sell that to me like that, when almost all systems are now 5G?? I bought a patch cord to make it work, but it won’t scan with a patch cord. I am just about to take it back to the store for a refund and purchase a good printer somewhere else!!

Customer service in Digital Imaging was exceptionally poor today, both over the phone and in person. I came into the store because I was fairly certain they had what I needed; I simply wanted help locating it in the camera section. The employee assisting me was literally wearing a “Digital Imaging” name tag, yet before I could even finish explaining what I was looking for, he immediately began telling me what they didn’t have. customer service 101. Listen to the customer first. Understand the question. Then determine whether you can help. Wasnt asking for anything complicated or expecting someone to perform miracles without the attitude. The guy on the phone told me they only one charger type and to “just go check Amazon”. That one charger fits my camera. One of those day where you are just bumping along and poor attitudes try to ruin it. Won’t get me today 😂 lol.