Best Buy Winston-Salem

Everyone was really helpful

The staff there were friendly and able to quickly help me find what I neesed!

I recently visited your store to purchase a USB-C storage device and was disappointed by the overall experience. After being unable to locate the item, I asked an employee for assistance and was directed to an aisle that did not contain the product I was seeking. Throughout the store, several employees appeared more engaged in conversations with one another than in assisting customers. Eventually, I located the appropriate product on my own, though the selection was limited and did not fully meet my needs. I ultimately chose an item that would suffice, but it was not what I originally intended to purchase. The checkout experience was equally frustrating. When I approached one register, the employee walked away as I arrived. I then moved to another line, where the cashier was assisting a different customer with setting up an Apple Pencil. After waiting approximately three to five minutes with no progress, I left the store without completing my purchase. I subsequently went to Walgreens and was able to purchase the item I needed without issue. When a business fails to adequately serve its customers, they will understandably take their business elsewhere. I am sharing this feedback in the hope that it will be used to improve employee attentiveness, customer engagement, and checkout efficiency at this location. No management oversize seen.

Trash location. Bought a monitor online to be picked up. In the matter of minutes they sold it to someone else and just told me “ohh well” that was the last one.