Best Buy Winston-Salem

A bit understaffed when I got there, but a short waite and assisted appropriately

Quick Geek Squad service. Pleasant shopping experience

I was able to go in and out pretty quickly.

If I could give 0 stars I would but I can’t so I’ll give them 1 star. I went into Best Buy because I’ll eventually need a new TV and wanted to browse and compare my options. I was approached by a white male employee with white/gray hair and glasses who asked if he could help me. I politely told him, “No thank you, I’m just looking. I’m not buying today.” Instead of leaving me alone, he proceeded to ask what was stopping me from buying that day. I explained that I knew I needed a new TV soon, but I was simply browsing and looking at my options. He then continued to press me about why I was not buying a TV .. I again politely responded I simply just want to browse today. He then made a comment suggesting I look at options “when I have the money.” That immediately rubbed me the wrong way because I never told him I couldn’t afford a TV, nor did I say money was the reason I wasn’t purchasing that day. I simply said I wasn’t buying that day. Then, as if that wasn’t enough, he told me that anything under $600 was “bottom of the barrel.” At that point, the interaction felt incredibly condescending and presumptuous. There’s a difference between explaining different price points and essentially making assumptions about a customer’s financials. The irony is that I walked into Best Buy intending to purchase a TV, washer, dryer, and other appliances within the next month. I was potentially preparing to spend thousands of dollars with this company. Instead, I walked out knowing I would be taking that business somewhere else because Best BUY is now my “ bottom of the barrel” .