Best Buy Winston-Salem

On 4/18/26 My husband, I and sister decided to buy a relative a computer she will need for college. We ask the person helping us if we could split the purchase before we were ready to check out. We were assured this would not be a problem. After we both signed for the computer he said " Oh I did it wrong. I have to void this and recharge you . He called someone over to help him . We were assured several times the first to charge would be off our cards within minutes. Well this morning 3 weeks later after we disputed the first charge it was resolved in our favor. For 3 weeks we did not have the use of that money. This is not very professional

I have never written a review before and I want to put that out there because it proves how much of a problem this is. I was on vacation in Winston-Salem and had a question about my AirPods, so I went to a clerk and asked them my question. I told them I had Apple AirPod gen 4s’ with water damage and I needed to get them repaired or replaced. They told me that I could turn them in after doing some paperwork and they could go into the store and get me more AirPods and this would be free because of my plan. I did not live there so when I got home, I went to the Best Buy in my area and did the same thing they told me I could do. wasted an hour of my time to do paperwork and turn in my AirPods just for them to tell me it’s 30 bucks and I had to ship it out. This is probably one of the worst customer services I’ve ever had and has enraged me more than most things usually do. I do not recommend this place to anyone for their complete ignorance or lack of care for their customers.

In-N-Out and very professional customer service from ZOIE in pickup department

We went in, found the TV we want and bought it. Quick and easy.