When i was looking to buy a PC, i went to best buy and asked the friendly worker there what would be best for my budget. I had about $1000 for just the monitor. I’m not quite sure the name, but he specifically recommended a more expensive computer and said it could run everything. i did mention to him at the time that i had a vr headset, though i didn’t use it often. Months later, i go to use my vr headset with my computer, which i paid extra for. And what doesn’t work? the vr headset. the graphics card on the computer he recommended me is the ONE GRAPHICS CARD that cannot support vr. all older and newer models, cheaper or more expensive, can all run vr except the one he told me could do everything perfectly fine. So now i’m unable to return this computer, as it is months later, and i don’t have it in my budget to buy a new graphics card. i spent hundreds on the vr headset and now i have no use for it since he conveniently left out the part where the graphics card doesn’t support vr even after i mentioned it to him. don’t go here. they’re sleezy.
Response from Best Buy
March 19, 2025
Good Morning,
We certainly understand how you are feeling after not getting the help you needed when shopping for a new computer. We would love to connect with you and look further into these concerns. Please feel free to privately message our team on social media with your full name, phone number, email address, and Google review reference number: #64943565.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Staff are always friendly and helpful
I got an unlocked phone from them and spent 17 days trying to figure out the problem with my carrier. Due to being 2 days past the return window of 15 days I'm expected to eat the coast of the broken phone they sold me
Response from Best Buy
February 23, 2025
Good afternoon, Mike!
Thank you for taking the time to reach out on Google with a review. I can fully understand wanting to take full advantage of our Return & Exchange Policy in a situation like the one you have described with your phone. We would love to hear more about this situation and formally document your experience. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64845118 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Tried to return an item but they said it was past the return date. Package was still sealed and unused. Poor customer service. I asked if I could at least get an in store credit. They said no. Will never be using Best Buy again.
Response from Best Buy
February 17, 2025
Hello and thanks for reaching out on Google, Tyler.
We understand the frustration when a return is unable to be completed. Please know, whether opened or unopened, returns must be completed within the Return & Exchange period to be accepted.
You can learn more about our Return & Exchange Policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64822859.
Kindly,
^Graham