Best Buy Bismarck

Had an issue with an open box order online, took the product here. Was missing a charger as well as condition of computer was not in excellent condition. Thought my wife and I were going to have to come in guns blazing since calling best buy 5 times and speaking to different people there was nothing they could do without going to the store. Called for the Store Manager and Jordan Tweeten appeared; he made the whole experience wonderful. My wife was convinced we would never shop at Best Buy ever again and Jordan really changed our minds on that. He fixed all errors and corrected everything wrong with the open box computer. Was a wonderful experience all around here. Jordan rocks

I am writing this review specifically to praise the time and effort given by Jordan Tweeten (Asst Store Manager) to help resolve my issue. My father had made an online purchase for me from Best Buy: an Open Box laptop that was categorized to be in "Excellent" condition, labeled with all parts & accessories included. I received a laptop with greasy handprints, sticky brownish matter all over it, light scuffs & scratches, and the icing on the cake is it was missing the charger and cord. I cleaned up the computer as best as I could and decided I could live with the light scuffs and scratches, but where was the charger??? I called the Best Buy customer service number and asked to speak with a manager, and they refused to let me speak with someone at the nearest store (which was over an hour away). I was told it was common knowledge that Open Box items have missing parts.... this is simply NOT true. The guy I was speaking with was so rude and he told me there was nothing that could be done. I was so upset and declared I would never shop at Best Buy again! My husband was getting ready to shell out $150 for the charger and cord I needed for the computer, and I told him to hold off. I decided that we would have to take time the next day to drive over an hour away to see if we can speak with a manager an the store. I printed out all the details of the order and arrived at the customer service desk in Bismarck. Jordan came over and I showed him the documentation, and to my surprise he was extremely compassionate and willing to help resolve my issue without any hassle. He made sure I walked away happy & with what I needed. In the process, he also mended the feelings I had developed overnight about Best Buy in general. I don't understand why the people who answer the customer service number were so rude and unwilling to help resolve my issue. I had even explained everything I'm writing here in this review, including that I lived over an hour away from the nearest Best Buy store. Prior to my one call, my husband had made four calls trying to explain the issue I had as well, and received nothing but rudeness and no help whatsoever. Something should be done about the people answering the customer service line. In this day and age, all issues should be able to be resolved over the phone and internet, especially as it was an online order to begin with. Why did we have to travel over an hour away to go to a physical store, when this could have been handled with a phone call? What about the people who live more than an hour away, and just have to live with whatever the customer service people say (which is basically, that they won't help you, and you have to go to the store). This entire protocol should really be changed. I didn't appreciate all the wasted energy and time it took out of our schedules. The 5 stars I am giving for this review is for Jordan Tweeten alone, however, if I was to write a separate review for the customer service line I had to call first, this review would have 0 stars. Thank you Jordan and I hope your boss reads this and knows what a tremendous asset you are to the Best Buy team. What a nice guy!

Had 1 worker help me out and find the drones and help me compare the differences, he was a great help, came directly to us to see if we needed help or any questions. All the other workers were just standing around talking and laughing with there coworkers, didnt offer to help at all. We're rude when we asked for help, acted like it was a big deal to ask them to do there job. Then we got the other guy who came overland helped out, he was great and very nice.

Will in the audio section really helped us find a great deal and a great record. 10/10 employee. I haven’t ever had to deal with a Best Buy employee much less one that was as competent and chill.