Best Buy Bismarck

Salesperson couldn't help me find what I was looking for. I later found it myself.

Just wanted to tell Best Buy that we had a wonderful experience with your employee Mason on 5-3-2025! We had come in to buy a washing machine, since the previous one we purchased about 1 year and a half ago at Lowes, had quit. We had stopped at Lowes earlier in the day, and first of all could not find anyone to help the numerous people who were in the appliance section looking to buy that day. Finally we had them page someone to help all of us. Long story short, we walked out, after witnessing the treatment of the customers in front of us, and then being treated the same way by the same employee. After a few hours due to our schedule that day, we stopped at Best Buy in Bismarck and were greeted immediately by your people, and directed to appliance section, where we were met by Mason. We were literally in and out of there in probably 20 minutes, since I already knew what I wanted to buy. But he was totally awesome, and helpful we could not have been happier with the customer service we received at your store! We have purchased a lot of items from Best Buy over the years, but your people are definitely the best! Great job!

By far the best customer service I have ever received from a Best Buy, hands down. Usually people are dismissive and don’t even greet you but this place was the opposite. I was greeted at the front and the gentleman even offered to help me find something right off the bat. The star of the show though? Her name is Traci. I was looking at iPads and she initially found me there. I know nothing about apple until somewhat recently so she caught me up and then some. She’s super knowledgeable and was very perceptive to how I would personally be using the device and didn’t just try to take the easy way out and sell me the most expensive one. Then I was looking at gaming laptops and she helped me there as well. I was blown away. She also checked me out up front after I browsed for like 2 hours ( I was bored lol). She informed me about a bunch of things that Best Buy offers now with rewards and stuff and bantered about what I bought. I used to work retail for 10 years and I know how it should be because I used to try to be that person. She’s amazing along with the rest of the team there and they should be recognized. I’ll always come here if I need a Best Buy going forward!

Went and bought new cell and after he started transferring my information over he had my micro chip card on side and proceeded to tell me my new phone (android) doesn't give that option. Due to me not under any contract I had to pay $39.99 so he could transfer my stuff. Well by next day I realized I really didn't want to lose my pictures used on the chip in my old phone. So I decided $1500 and not be able to use my card that I was returning the phone, case, and screen protector. I have to still pay $45 restock fee and no credit for the transfer. I was sad 😔,but didn't want to purchase something I wasn't satisfied with. I understand the restock fee because now it's got to be sold as open box. But don't feel that it was right that I couldn't get my transfer money back. It's costing me $80 and I didn't even have phone more than 24 hours. I love Best Buy and their geek squad team it's just this time I wasn't told about chip if so I would have either got different phone or not at all. But he already was transferring everything so if I would have stopped and choose a different phone? It would have cost me all I said and then add that to get a different phone I would have been charged transfer and restock fee again.