Came in to do a phone upgrade, had my ID out so they can verify me. Verizon agent never once asked me for the ID. That concerned me. I asked them if they needed my ID, they said no. I left as that means they can let just anyone into my account. Called Verizon, they stated that it is required by law to ID, especially due to nowadays scammers. Be on alert by someone unauthorized accessing your account through a Best Buy.
Response from Best Buy
June 19, 2026
Hi there.
We could see how this would be concerning and would be glad to investigate this further. If you have a moment, please reach out to us via Facebook (https://bby.me/pOPrs3), Twitter/X (https://bby.me/vUDdzv), or Instagram (https://bby.me/edRzdX). Please also be sure to include Google Review number 174308 when reaching out.
Thanks!
Extremely helpful salesman!
won’t go there, cannot find what i’m looking for because i can’t talk to a real person, AI is very lackluster/useless, terrible addition, you would think for a tech company they could implement tech correctly. Not a challenging task was just looking for a USB—>rs232 cable
Response from Best Buy
June 01, 2026
Hello, Brock.
Thank you for your review. Not getting the assistance you need when calling in can certainly be frustrating. We would be happy to assist with any questions or concerns you may have, as well as document this experience on your behalf.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/d11y6m)
- Twitter/X (https://bby.me/kA7rK6)
- Instagram (https://bby.me/0ZMhkT)
When reaching out, please reference your Google Review 159745.
It was easy to find what I needed.