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Frequently Asked Questions About Best Buy Bismarck

How do I check product availability at the Bismarck Best Buy?
How do I check my order status?
My local Bismarck Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Bismarck stores’ holiday hours?

Recent Reviews

4.0
(1217 reviews)
Tyler M
February 17, 2025
1 out of 5
Tried to return an item but they said it was past the return date. Package was still sealed and unused. Poor customer service. I asked if I could at least get an in store credit. They said no. Will never be using Best Buy again.
Response from Best Buy
February 17, 2025
Hello and thanks for reaching out on Google, Tyler. We understand the frustration when a return is unable to be completed. Please know, whether opened or unopened, returns must be completed within the Return & Exchange period to be accepted. You can learn more about our Return & Exchange Policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64822859. Kindly, ^Graham
clinicalia (
January 20, 2025
5 out of 5
Very helpful staff all around. A very nice woman helped me pick out a new phone and someone was there to explain VR headsets, even played the same games we did. Dylan was also very patient when we had a hiccup with our Best Buy credit card haha.
Kris
January 19, 2025
1 out of 5
Worst service I've ever had they charge you $20 delivery fee when you pick it up in store they claimed that there's a free gift Xbox Ultimate Game Pass which they never send you the code for the associate team does not know what they're talking about I have to rate one star I bought an s90d 42-in Samsung OLED TV like I said it was the worst experience I've ever had honestly I would just like you guys to send me the code for my Ultimate Game Pass because it was a gift that came with the TV I went into the store they said I had to return the TV and then rebuy it that is such hog wash
Response from Best Buy
January 19, 2025
Hi Kris, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive the free gift with purchase that you were supposed to, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64707578. Thanks, ^Caleb
Larry M
January 16, 2025
5 out of 5
Helpful.

About Best Buy Bismarck

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