Best Buy Bismarck

Went to the store and bought a digital download of some antivirus software and was told the download would be sent to my email so I drove 100 miles back home only to find out they charged me for the physical version and didn't give me it. Also turns out you can't call the physical store even though I know they have phones there. Customer service says I would have to waste a bunch of gas and time to drive 100 miles back there to fix it which would cost me more than the item is worth. Not shopping best buy again. hopefully you see this meghan. in order to message you through social media i would have to create an account. im not getting involved with social media. Im pretty sure there is at least one employee that works at that store that has access to a phone whether it is a cell phone or a landline. I can be reached through email or text or an actual phone call

Why is a customer not able to speak with ANYBODY that's physically at the store?

Great experience. Looked around while waiting for a friend to show up, found something I didn't know I wanted till I seen it. Also, the staff tries to be very helpful, tho they did seem a bit sceptical of me. Even my friend said a few workers kept staring at me. I didn't care, I was in awe of the selection of stuff and things! Plus, probably haven't had that much attention in my life before. Three thumbs up and five stars!

My experiences here have mostly been for online orders. While I have browsed the store from time to time, I have found the staff to be quick to help. We usually get our Samsung phones and watches here from samsung.com. That process is always very hassle free, go in, scan code, and you're off. Returns are easy. I wish we had more discounted items here like open box, as sometimes I look for those for specific items but we never have any here. Overall, I can't say anything bad but I also don't use geek squad or anything like that.