Best Buy Bismarck

Excellent place to pick up your order

I went in to the store because I had an appointment to have Geek Squad look at my MacBook Pro. I have been a Total Tech member since 2023 which means all of my devices have Apple care + of them. I accidentally stepped on my backpack when my MacBook was in it and it got bent. Being that this was covered under physical damage I was instructed by Apple to take it in to them as the honor Apple care When the Geek Squad agent (Max) took a look at it I showed him visibly where the bend was on the top of the screen and showed him how the computer no longer lays completely flat when on a flat surface. It would wobble due to the minor bend of the enclosure. After running a diagnostic for internal damage his words were “there doesn’t seem to be internal damage and it doesn’t look that bad, the wobble probably happens on different surfaces, I wouldn’t worry about it”. I paid 2600$ for the computer so regardless of his opinion I feel as if I had the right to send it off and see if it could get fixed. I would even be willing to cover repair costs. He was unwilling to help so I asked to speak to the manager and spoke with Kenny. Their General Manager. I told him this was unacceptable. His subjective opinion of the state of my computer should NOT affect the service that I receive. Kenny didn’t seem to want to handle the situation so he called another manager over (Jack the experience manager) When I explained the issue to Jack the only thing he did was reinforce Max’s original statement. In other words because they didn’t seem it to be an issue they wouldn’t send it off. Even though I pay nearly 300$ a year for total tech. Jack could hardly talk to me without shaking. I’m not sure why he was so angered nor why he was so adamant on not sending the device off Funny part…..right after I called Apple and within 10 minutes I paid for a box to be sent to me to get the Mac fixed/and or replaced. Horrible experience with Geek Squad, Kenny, and Jack. I worked for BBY from 2008-2013. We would have never been allowed to turn a customer away because of “what we thought”. Horrible service and complete wild way to handle a customer service situation.

My husband bought our " in the room, on rollers, A/C from here. Great customer experience since it was his first time there. They even loaded the A/C in his vehicle! We are very happy with the product!!

Great service. The staff knew where everything I was looking for was. I was in and out in 20 min with a new computer in tow.