Best Buy Fargo

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I bought a washer and ordered it for delivery and instillation. The window for the delivery was 12 hours long and they require someone to be there so I had to call out of work and miss out on a days pay. I waited until 4:30 until they tried to cancel my delivery. Apparently at 7am the technician called in sick work. I didn’t find out until 4:30 after I couldn’t go to work. Now I have to skip another day of work because the only delivery time they have is “somewhere between 7:00am and 7:00pm. This is costing me an additional $400 followers because I now have to skip work on two days and all of this could have been avoided with a simple phone call in the morning. I’m very disappointed and will be canceling my Best Buy membership. Never seen such unprofessionalism and poor communication over a thousand dollar sale. From a commercial company.

What kind of business closes as early as 7pm? I was ready to spend thousands of dollars here and then I try to place my order at 7:10pm, and then im notified the store is already closed??? This early??? This business is a joke, human beings like to shop past 7 PM, you do realize that some people work the night shift and are awake early in the morning? Somewhere else will get my business, since you can't keep your doors open past seven. What a joke of a company. Doesn't even keep their doors open past seven, as if all human beings do their shopping early in the morning. What a waste of time, letting me build a cart and spend time making an order just to tell me "oops sorry we're closed at 7. " you should have been transparent about the business hours when I first started adding items to my cart. You've got to be the only business in Fargo that closes so early, your business hours are a joke. BestBuy must be failing if they can't stay open past seven

Tony was super helpful, give him a raise, thanks