Best Buy Fargo

I had went in 11/22/25 to use my phone protection plan due to screen being damage. I was told previously if they didn't have my same phone I would get it refunded for store credit. When I went in they told me that the policy had changed, which I was never informed or agreed to any new policy for my protection plan that they couldn't put to store credit. I had already purchased a new phone to change over to due to previous stating I should do that, never informed then that I wouldn't be able to do it. I called corporate to verify policy and explained everything and they were going to elevate it to Fargo branch and give me any updates through an email on 11/24. I didn't get any email stating what occurred but an email stating my protection plan was cancelled, which I never told them to do. They can't reinstate it due to policy. Also corporate hung up on me when they were looking into it when I called back to what occurred. In the end I was told one thing to be told another thing to be told something else then getting my plan cancelled without me saying to do so. I thought Best Buy was good but this is the worse service I've ever had.

I was at Best Buy today and was browsing in the computer department. A young man Davis was helping a older man with a lot of questions and I must compliment Davis for his patience in listening and answer questions. I was there for around 30 minutes and when I left he was still dealing with his customer with a smile. Great job young man. Keep it up

Literally the worst customer service after the purchase. Original purchase and salesperson was amazing. Shoutout To Morgan. After though absolute nightmare. Sold me a product that they said worked open box. Got it home after carrying it with no bag or box up 3 flights of stairs. Tried to use the product. Wouldn’t work. Took it in and they wouldn’t fix it or give me another one. So returned it. Got home and remembered something tried calling the store. Automated system then pushed to some overseas compny that cant connect you with your sales person at the department in your city. Called 3 more times trying different things. Finally got a american who gave me a extension. Tried it. Got pushed to an mailbox that was full and couldn’t leave a message to have me call them back. What owner doesn’t check his messages to ensure quality service. Literally the worst. Pissed and pretty sure I will be going to the store directly for now on and working with only that associate cuz best buy sucks. Pretty inconvenient when you cant even call to get ahold of your sales person. You have to drive all the way to the store. Corporate I know you watch these reviews. Fix it!!

Getting someone to help sometimes are a bit of a drag but ones someone is there to assist you the service are good. Was standing at the mobile phone desk so at least 8 mins with everyone walking past. Had to go up to 2 people clowning around with each other and ask for assistance.