Best Buy Fargo

Got a nice coffee pot and vacuum varry good price

stupid phone services

I bought a Microsoft Surface back in mid September for schoolwork. The associate had told me if I purchased a Best Buy Plus membership with my Surface I would be able to get price match when Black Friday sales started, so I bought the membership. However, I tried to do price match this morning and was unable to do so since it was out of the time frame. I was not made aware that there was a time frame and was specifically told by the associate that I worked with that I would be able to do price match when Black Friday sales started. I would not have spent money on a membership if I had known that I wouldn’t be in the time frame for price match. The whole reason that I bought the membership in the first place was so that I could get the price match. I was able to get a partial refund on my membership, but not a full refund as the membership was active for 2 months. The associate seemed nice enough, but clearly wasn’t fully aware of company policy and provided misleading information. Maybe he was new and still learning, but I am disappointed by the lack of clear communication and professional knowledge. I could have possibly had a price match if I was told about the time frame. What I was told was different than what Best Buy’s policy actually is.

Not bad if you like your electronics from a big box type store!!