Best Buy Grand Forks

Always helpful staff

I hate to leave a 1 star review. I bought an open box excellent condition 32” TV. Had it put in the back of my car with car side pick up. The box looked pretty banged up so I opened the box and checked the screen. Sure enough it was cracked in multiple locations. I wasn’t too bothered by this because I figured this kind of thing happens with open box and I would just return it. But when I went in to return the item I felt like a criminal. It had only been 10 mins since my pickup. The associate said he needed approval to return it. His supervisor then checked the cameras to check if I was where I said I was in the parking lot. After 10 mins he allowed me to return it. There was no apology. I won’t shop at Best Buy after this. I was planning on buying another tv but after that I was worried they wouldn’t stand behind their products. I did walk back and look at the tv’s and none of the associates asked if I needed help, they just stared at me. I always buy my TV’s from them but their customer service has really gone down hill.

I was poorly assisted by Jack. He was short and snappy when answering questions and provided far below my expectations of customer service. Especially when I come in here to spend a lot of money. The only reason people still come to stores to buy this kind of stuff is to receive good customer service when that expectation isn’t met I might as well order online or go elsewhere. Don’t recommend. Not welcoming and employees are there to clock in and clock out.

Amazing customer service at this Best Buy. My questions are always answered!