Best Buy Minot

Where to begin… ordered a washer and dryer about a week ago. I talked to a representative before opening a Best Buy credit card and purchasing my order to ensure the washer and dryer could be delivered today (Aug 6) he said they had an appointment on that day and after purchasing the appliances he scheduled me for that date and time. Fast forward to August 6 my delivery window was between 7 am and 7 pm… my wife took the day off from work to be home for the delivery. Guess what? No delivery or installation happened even after we called / contacted customer support 3-4 times and they assured us the order would be delivered. Never again will I be purchasing large appliances at Best Buy. Their customer service is terrible and you can’t even get connected to your local store because all customer service is redirected to out of country call centers. Go to Home Depot!

Super friendly dudes and dudettes in there to help out.

Amazing people who help you

I had my iPhone 13 battery replaced at this Best Buy, and I’ve had the phone for years with no damage at all. Just a few hours after the battery was replaced, I noticed the back glass was cracked. I didn’t drop it — it was in perfect condition when I brought it in. I drove an hour round trip to report it. The Geek Squad techs were friendly and seemed genuinely willing to help, and at first, they even offered to replace the phone. But a few days later, they backed out, saying Apple wouldn’t authorize the repair, and now they’re asking me to drive back again just to “discuss options” — with no promise of resolution. I’ve since learned that cracks like this can occur if screws are over-tightened or pressure isn’t applied properly during reassembly. Even if it doesn’t show right away, damage can appear later — which is exactly what happened in my case. Unfortunately, while the technicians were helpful, management has been completely unwilling to take responsibility. This is an Apple Authorized Service Provider, and I expected better care, communication, and accountability. Be cautious if you’re getting a repair done here — especially if your phone is in good shape. I’m now stuck with damage I didn’t cause and no clear path to resolution.