I needed a laptop right away since my old one has sadly perished on its final days. Jersey is an exceptional person to work with. Knowledgeable and he gives you option of devices to choose from that is still within your criteria. Best employee I ever worked with and I buy items from Best Buy all the time.
DaynaMcNeal
October 14, 2026
Staff is friendly. They usually have what I'm looking for.
Jersey was very knowledgeable and helpful when researching and ultimately purchasing a desktop for photo and video editing.
Very disappointed with my experience at Best Buy. When I upgraded my phone, the employee failed to explain that my Next Up benefit would not carry over, even though I already had it before. I only discovered the issue when I went to upgrade again and found out I was no longer eligible.
I spoke directly with the General Manager, Zack, who acknowledged that Best Buy was at fault and apologized, but ultimately offered no real solution. It’s extremely frustrating to be told the store made the mistake but that nothing can be done about it. I expected much better from Best Buy.
Response from Best Buy
October 05, 2026
Hello!
Thanks for your feedback. We appreciate you sharing your experience.
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