Best Buy Minot

I have never had a good experience with the customer service at this Best Buy. Every time I have ever needed assistance getting an item from a locked case, I have had to wait for an employee despite several employees having conversations with each other. I ended up walking out after waiting 15 minutes for someone to unlock a case for a set of Beats headphones.

We went on first days on June from Williston to Minot to buy a TV. They didn’t have it in stock, so they told us they could order it, and it would take about a week to arrive. They also mentioned that in approximately ten days, they would ship it from Minot to our home in Williston and install it for free. Fifteen days went by, and the TV never arrived. They didn’t even call us to let us know what was going on, so we called them and at first, they told us it would take until September or October to get it delivered, So I had to drive another two hours from Williston to Minot to find out. Then, once we got to the store, they said that wasn’t true and that it would just be another fifteen days. Well, now it’s been a whole month, and today, when they were supposed to come between 8:30 and 10:30 in the morning, they never showed up. My husband called again, and they said there was some issue and that they would transfer us to another department. At that point, we decided to just cancel it. How is it possible that an entire month has gone by, we already paid, and they still couldn’t deliver our TV? Terrible service

They seem to have to many people that wanna direct u where to go but when u need help they never have anyone around that can.

Absolutely zero way to contact them without going through about 15 minutes worth of bots. I set up an auto-pay for my best buy card IN STORE IN PERSON, and it's not working properly. Now I have to go in in person to figure out why they have failed so egregiously on this matter.