Very nice cooperative worker
Store employees were not helpful. I was unable to find a single person who could inform me of the TVs that qualified for a $100 credit. I purchased an "opened" box labeled "excellent ". The staff person said that it came in with the box opened, but the contents were inspected. I specifically asked if anything was missing and the employee stated, nothing. When I got home 2 hours away from Best Buy, there was no remote.
I can buy a comparable model new and for half the price. I called the store and the employee said that is the chance you take for opened box. He said I would have to purchase a remote.
Response from Best Buy
January 06, 2026
Hello,
We appreciate you taking the time to share your experience, and definitely understand your concerns with your purchase missing the remote. We would like to help in any way possible. Please send us a private message on X, Facebook or Instagram, where a representative will be available to speak with you. You may also include the Google review number 101349 in your message to us.
X: https://bby.me/yqv4bl
Facebook: https://bby.me/v22wr9
Instagram: https://bby.me/whreg1
Friendly and helpful service.