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Best Buy Grand Island
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Grand Island
How do I check product availability at the Grand Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grand Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grand Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grand Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1532 reviews)
Jim K
January 19, 2026
1 out of 5
You don't deserve a star at all however that is the minimum. Zero customer service at this horrible business. I live 2 1/2 hours away and I have questions about products but your pathetic automated phone system won't connect me to a person.
To your reply..... Apparently you missed that i want to TALK to someone. As in voice talk not massaging.
Response from Best Buy
January 19, 2026
Hi, Jim,
Thanks for reaching out here to share this review. We hate to hear you were unable to reach support by phone, and would be happy to see if we can assist with your questions.
To get started, please send us a message on Facebook (https://bby.me/etod9b), Twitter/X (https://bby.me/wmdr94), or Instagram (https://bby.me/5yt78x). Please also include a note stating you are reaching out from a Google review by including this reference number: #106713. We look forward to hearing from you!
Kefali T
January 09, 2026
5 out of 5
Very nice cooperative worker
John R
January 06, 2026
1 out of 5
Store employees were not helpful. I was unable to find a single person who could inform me of the TVs that qualified for a $100 credit. I purchased an "opened" box labeled "excellent ". The staff person said that it came in with the box opened, but the contents were inspected. I specifically asked if anything was missing and the employee stated, nothing. When I got home 2 hours away from Best Buy, there was no remote.
I can buy a comparable model new and for half the price. I called the store and the employee said that is the chance you take for opened box. He said I would have to purchase a remote.
Response from Best Buy
January 06, 2026
Hello,
We appreciate you taking the time to share your experience, and definitely understand your concerns with your purchase missing the remote. We would like to help in any way possible. Please send us a private message on X, Facebook or Instagram, where a representative will be available to speak with you. You may also include the Google review number 101349 in your message to us.
X: https://bby.me/yqv4bl
Facebook: https://bby.me/v22wr9
Instagram: https://bby.me/whreg1
ʕ•ᴥ•ʔ (
January 04, 2026
4 out of 5
Not alot of choices