Best Buy Lincoln

We ordered a chest freezer for our garage on Nov 17th to be delivered to our home on Dec 6th. We were told the delivery window would be between 7AM-7PM. Day of, we waited all day because the time kept getting pushed back and we needed to be here when it got delivered. At one point it said it was estimated for 9pm and then they cancelled it all together without notifying us (we had to call and be on hold for 40 minutes before finding this out). We rescheduled the delivery for Dec 13th and after 2 phone calls (both being put on hold for another 45 minutes) we were told it was being cancelled again and that we would have to reschedule it yet again. Apparently it was never received from the warehouse but nobody was notified so we had to wait all day and waste two Saturdays for no reason. I’m not normally one to leave bad reviews but this is ridiculous to me. At the very least, a phone call explaining it or a text saying it wasn’t delivered from the warehouse would have been great but we got nothing. We won’t be ordering anything for delivery from them again. UPDATE: We went into the store and they told us they had 3 in the back when customer service told us there were none in the warehouse and we’d have to wait 4 more days before we could pick up. The people in store were helpful and apologetic. Save yourself the time and don’t buy anything from here unless it’s in store

They have amazing customer service when checking out. The guy was super nice and fun to talk to!

Went to buy a TV and stood around for over 20 minutes without any assistance. When I did interact with employees, they were rude and unhelpful. After purchasing the TV, I asked for help loading it and was met with rude remarks and irritability.

Great store. Good quality