Michael S
February 24, 2026
High end products. Staff is not so full in house as much as in the past years. Seems to be very helpful regardless of not many workers in store though. Knowledge of employees is good for the most part.
Jordan B
February 21, 2026
Went into buy not look, buy a TV and Klipsch home audio set up, there were 4 people standing at the back desk watching tiktoks and laughing. No one asked if I needed help, no one engaged with me, no one even said hi to me just blank stares. My experience today was just a great reminder of why I don't shop at Best Buy. I'll would rather drive to Nebraska Furniture Mart 45 minutes away then ever step foot into this poorly ran establishment ever again. I'm not sure if this is a lack of training or lack of common sense but Best Buy in Lincoln ne lost out on a couple thousand dollars today.
Response from Best Buy
February 21, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one. We get why you would be frustrated with the experience you've described. We would like to get some additional information regarding your visit and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 120183 in your message to us.
X: https://bby.me/kdp33k
Facebook: https://bby.me/kq1zba
Instagram: https://bby.me/hl8cut
Christie
January 30, 2026
Trinity M was so helpful and informative. We went to help my mom buy a tv and she knew all the ins and outs of brands and what she suggested was a great price.
I just wandered around looking for what I wanted the staff just looked at me didn't ask if I needed any help or anything
Response from Best Buy
January 28, 2026
Hello, Jay,
Thank you for taking the time to share your experience here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. Please send us a private message or DM at the following Social Platforms with Google Review# 110072.
Facebook (https://bby.me/0vgmgu)
Twitter/X (https://bby.me/spze3a)
Instagram (https://bby.me/proczk)
We look forward to assisting you there.