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Frequently Asked Questions About Best Buy Lincoln

How do I check product availability at the Lincoln Best Buy?
How do I check my order status?
My local Lincoln Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lincoln stores’ holiday hours?

Recent Reviews

4.0
(3943 reviews)
Cj H
January 05, 2025
1 out of 5
Trey the employee there had a huge attitude when I asked where I could find something. Don't treat the customers like they're dumb. We don't know where everything is opposed to the employees that are there all day.
Response from Best Buy
January 05, 2025
Hello, Cj, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64646934. We look forward to hearing from you. Sincerely, ^Deysha
David P
January 02, 2025
1 out of 5
Poorly managed. Not a retail focused location. All you need to do is walk around and look what's missing in merch and what's it's been replaced by.
Response from Best Buy
January 02, 2025
Good Evening, David, We certainly understand how you are feeling after being unable to find the items you were looking for during your time in the store. We would be happy to connect with you and look further into these concerns. Please contact us by sending our team a private message via social media. Don't forget to include your Google review in your message: #64636671. - Facebook (https://facebook.com/BestBuy) - Twitter/X (https://twitter.com/BestBuySupport) - Instagram (https://instagram.com/BestBuy) Kindest regards, ^Bobby
Ivannovic M
December 29, 2024
5 out of 5
Great place for original electronics. Great customer service too
Katie P
December 29, 2024
1 out of 5
Terrible experience at Lincoln Nebraska Best Buy. I was able to make an appt. Drive all the way to Best Buy to do my appt. Only to arrive and be told both techs called out sick. I was offered only apologies and was told I could leave my phone overnight if I wanted or could reschedule. It took me an hour to drive to and from and it was totally their error. Some sort of discount or gift card was in order. Not just apologies. I was accused of “making the appt on Apple” which was not true, which I said “why was I even able to make the appt if you have no techs?” They told me they have “no control over their systems”. When I asked to speak to the manager the employee was laughing as he went and got him. I’ll never return. I won’t go in Boston either when I get back home. I’ll just go to the Apple Store and order what I need online instead of dealing with Best Buy.
Response from Best Buy
December 29, 2024
Hello, Katie, Thank you for sharing your experience with us. I can completely understand how frustrating and inconvenient it must have been to make an appointment, drive an hour round trip, and then be told there were no techs available to assist you. Your time and effort are valuable, and we deeply regret that your experience didn’t meet expectations. We’d love the opportunity to report your feedback on a corporate level and explore how we can make this right. Please connect with us by sending a private message on one of the following Best Buy social media accounts: Facebook: http://facebook.com/BestBuy Twitter/X: http://Twitter.com/BestBuySupport Instagram: http://instagram.com/BestBuy In your message, kindly include your full name, phone number, and email, and mention that you are reaching out regarding your "Google Review." Please also provide the conversation number64622488 so we can quickly identify and assist you. Thank you again for bringing this to our attention. We value your feedback and would like to work towards resolving this issue for you. Best regards, ^Magee

About Best Buy Lincoln

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