Waited more than hour for the "Verizon" rep...while he was gossiping with another guy ☺️
Response from Best Buy
August 10, 2025
Hello, Mirza,
Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 26968.
Facebook (https://bby.me/fdhrjp)
Twitter/X (https://bby.me/eqgtd2)
Instagram (https://bby.me/w89ya5)
We look forward to assisting you there.
Regards,
^ Brandon
Price match policy is extremely strict, return policy is extremely strict. The nail in the coffin was the TV delivery experience. Was given a window of 3-7 pm, here it is 9pm, truck still isn’t here. Don’t worry though, the tracker has said 2 mins ETA for the last 30 minutes.
Response from Best Buy
August 06, 2025
Hello, Andrew,
Thank you for reaching out. We apologize for the issues you experienced with your TV service and price match. The situation you've described is certainly not the experience we want for our customers.
We are happy to look into both of these matters for you to see what we can do to help. Feel free to send us a private message or DM on Facebook (https://bby.me/n3tb66), Instagram (https://bby.me/j4i32w), or Twitter/X (https://bby.me/shgnsa). Be sure to mention your Google review 25183.
Kind regards,
^Pre
Friendly and helpful staff.