Best Buy Lincoln

This site forced me to leave one star. They don't deserve even 1/2 a star. My husband went to Best Buy to locate a powerful gaming PC for me as a surprise birthday gift. He was very specific with the salesperson about the requirements necessary for me to use the PC as intended. My husband is a brilliant man in his field but his field is not electronics and computers. He relied on the Best Buy sales associate to recommend a PC that would function seamlessly so that I could continue to run virtual world dance concerts as a dance educator and choreographer, a life long profession. Not only did the salesperson act in a demeaning fashion towards my husband by making snarky comments such as "oh, that is an old game, anything will run that" by the way that was a totally inaccurate assumption by the salesperson considering the PBR graphics now part of "that game". He sold my husband a CyberPower PC that holds only a 4GB graphics card. Seriously? He assured my husband that this was exactly the correct PC for my purposes. My husband relying on the sale associates expertise went with that suggestion thinking it would be a perfect PC for my needs. WRONG! After finally setting up this monster of a device the FPS on this new gaming machine teetered at 6 FPS. Unacceptable and the system crashes consistently. After lowering all the graphics to the lowest settings I manage to keep the FPS at possibly 20, still too low for decent visuals and a stable performance. I spent all day today NOT receiving customer service from Best Buy and their automated, completely useless live chat, phone and website. I believe Best Buy is responsible for representing equipment that is outdated, and absolutely useless to me as merchandise that would fit the ticket. This cost $1800,00 and my laptops run the graphics better with a consistent FPS. I consider Best Buy to be fraudulent in their sales and incompetent in understanding the true requirements necessary to run graphics on certain programs. Again, this was a birthday gift and my husband feels terrible that we were scammed by Best Buy. A very expensive scam not only financially but an expensive waste of my time and an insult to my profession. I am furious! My next step will be to contact the BBB and file a report. I will not be stuck with an expensive and useless product, be completely blown off by Best Buy's customer service responses, or lack thereof and let them get away with it. After BBB, I may contact my lawyer so he can bill Best Buy for wasting my valuable time and selling unacceptable products that have negatively impacted my work. The computer is under a one year warranty and I will also contact the manufacturer and alert them to the fact Best Buy is misrepresenting their products which reflects poorly on The manufacturer. I will never purchase anything from this company again or refer them to any student, friend, neighbor, or family member and that is a shame. At one point it was a company to be trusted. Those days are gone.

I have a best buy total plan, but Abbie or addy , I forgot her name said they can't fix devices that don't have a protection plan. I tried to renew but they said I can't. What's the point of paying so much if I can't get my laptop fixed?

The transgender fella named Natalie made me extremely uncomfortable during my visit and had a bit of an attitude problem. Also, as a disabled man I found it a bit insensitive to be flaunting a cane around when perfectly capable of walking.

They sell garbage electronics then don’t stand behind them. Zero stars