Best place to fill your tech needs or find a replacement fridge.
Ordered an iPad from their website. They shipped me the wrong iPad. I was told over the phone I could return in store, but when I went inside they wouldn’t let me return it since it was a different iPad than my original order. Then they wouldn’t let me return it online. Good job guys, will try to avoid this place for the rest of my life
Went in for a specific power cord. The sales associate found the wrong one. Fortunately I was suspicious of the illustration on the packaging. Ultimately came away with the right item no thanks to the sales associate.
mthomasr07 r
July 05, 2026
LINCOLN NE store, we stood and was waiting by the security camera systems area for over 30 mins and saw 6 employees pass us separately not with another customer and not one person came over to ask if we needed any help. Won’t be going back and will just get my stuff off amazon!! Sucks cause I would have loved to contribute to an actual store, but Best Buy has been a let down!
Response from Best Buy
July 05, 2026
Hello,
Thank you for the review. We never want to make it, so you don't receive help in our stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 183011