I needed a power bank for an upcoming trip and used Grok AI to identify this Best Buy as a local retailer which carries the product. I called to confirm stock but the employee stated they couldn’t check inventory using SKU or model numbers, which was surprising. They suggested I visit the store to check myself, citing busy store hours. While I was responding, the call abruptly ended. This unprofessional experience left a negative impression, making online retailers like Amazon more appealing.
Response from Best Buy
July 19, 2025
Hi there, Micah,
Thank you for leaving a review here on Google. I can understand wanting accurate information when reaching out to us regarding product availability.
If you require additional support on this matter, send us a private message on social media.
We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/vag905), Twitter/X (https://bby.me/oq0oj8), or Instagram (https://bby.me/m8qm64).
Just mention the phrase “Google review #17845” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
The computer sales person was amazing. He was nice and informative. I was able to purchase a laptop that is suited for my needs.
Bought my second MacBook from this location specifically because my first experience was so good. Dissatisfied at the service. The first time was so much better. The tech person helping us seemed annoyed to help and managers passed us off from one associate to another. Bad experience. I’ll spend a thousand dollars somewhere else.