Best Buy Lincoln

Employee ordered the wrong product. Like I pointed to exactly what I wanted and he stilI managed to get it wrong. I realized it a couple hours later. They say it’s impossible to switch the product even though it’s the exact price I paid. I paid with new credit card they convinced me to apply for so I didn’t have a card number. I spent 2 hours on the phone with someone in India trying to correct the issue to no avail. There’s no way to contact the local store which is absolutely ridiculous. Dealing with Best Buy has wasted hours of my time and I still have to go back to the store.

We bought a Washer, dryer and dishwasher. They called us to schedule delivery. We set up a time and the day before they canceled. Said they hadn’t received the items yet. Schedule us out two weeks just to get a phone call a night before saying that they didn’t have enough delivery guys to deliver. We tried to cancel the order. They told us they’d give us a token of appreciation credit however to schedule during the week so we did. Removed all the doors for the third time just for them not to show up after taking time off from work. Called to cancel the order AI said that was impossible and the people that we Tried to talk to you didn’t communicate well enough that we understood them. This purchase was nearly 2 months ago. In fact, we just made our second payment and still no appliances.

Needed a computer. I told the person who first started with us that I was for sure going to buy one. That person left and another one helped us. Do you work off commision?

I have been paying for a membership since 2020. Today, I came in to claim a warranty on my headphones because they aren't working; however, I was told that they needed to run a diagnostic test through Apple—which they did—only to be told that the headphones are fine? Yet I am the one who actually uses them, and I know they are defective; I feel electric shocks in my ears accompanied by an unbearable noise—and they tell me everything is fine? I am deeply disappointed with this membership fee, which seems to serve absolutely no purpose. This is the very first time I have ever tried to utilize the warranty, and I’m being turned away? Oh God, this is unfair. It’s a complete lie.