Best Buy Lincoln

I stopped by recently to look at cameras, and the overall experience just wasn’t good. I was with a friend who was visiting, and even though we spent more than an hour comparing products and trying to decide what to buy, the way the staff interacted with us didn’t feel helpful. Instead of creating a welcoming environment, it felt like we were being watched the whole time. They asked many times if we needed help, but when I actually asked for information, the answers were vague or incomplete. At one point I asked about a camera that had the wrong price tag, and instead of giving me the correct price, they only said the label was misplaced. Later, when I finally chose a different camera, the employee almost handed it to me and then pulled it back, telling me he would leave it at the front “until we were ready,” which didn’t feel right. I was just taking my time deciding between two products. That kind of attitude makes the buying process uncomfortable. The checkout experience was also confusing. My friend tried to pay using the “Scan and Pay” option from the Best Buy app, which he has used before, and none of the employees knew how it worked. They insisted it wasn’t possible, even though the app clearly says it is. It turned into a whole situation, and they eventually processed his payment manually. To be fair, one employee from another department was genuinely kind. She saw me comparing cameras on my phone and took a moment to chat, even though cameras weren’t her area. That interaction felt genuine and honestly was the only positive part of the visit. Overall, the experience didn’t feel welcoming, and it didn’t match what you expect from an in-person visit. I came hoping to support the store instead of buying online, but this visit made it hard to want to return.

Quick and easy pickup

Place is a joke sell junk then want 200$ to come out

Good products