Went to look for an iPhone cover, spent 15 minutes while trying to find what I needed while 3 sales reps were having a meeting about their weekend or whatever and no one offered to help while 20 ft. away.
Dominique W
April 26, 2025
Caleb and Katt were amazing! They helped me find everything on my list so that I wouldn't need to visit multiple stores. They were both friendly and professional as well. My only complaint is that it's a bummer that the in-store activation price reduction deal isn't available for Mint plans. Otherwise, I'm very pleased with my visit.
Best buy is the best store yall
Returned a computer purchased at Best buy com. It was an open-box unit in "excellent" condition. Not only did it not have a power supply in the box, but it was non-functional, not even connecting to WiFi. The manager on duty refused to open a new unit to replace this although it WAS in stock. I feel this was bait and switch as I would have had to pay more than double to walk out with the unit advertised.
Response from Best Buy
April 19, 2025
Hi, Marlon,
Thank you for taking the time to share this review here, although we are saddened to hear your open box purchase was not as expected. We would like to get some more details from you, and ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65056310. We look forward to hearing from you!
Regards,
^Katie