Best Buy Lincoln

The only reason I didn't give it 1 star is because they had a phone that nobody else carries... Im pretty pissed about the whole process ...I went in to purchase a OnePlus cell phone and the employees were not trained at all in the product. An employee said he had no clue about them .. he's been there 2 years and never was aware of a single sale... I was asking about network compatibility and he started to explain to me that he mainly knows Verizon and "it should work". I asked what comes in the box... And I got an "I don't know"... Well.. can you find out? Does it come with a charger? Does it come with a case? ... Online it showed the phone comes with a charger and case... "I don't know".. well.. can we find out? After going back and forth without a single clear answer to any questions I had, even with their own service package, I went ahead and asked for the phone I was going to purchase.. the employee was looking for my phone under the counter and another customer came up and was telling the employee that he was there to sign up for 4 new lines on Verizon... The employee.. wearing a Best Buy shirt... Said he had a Verizon emergency... Stopped looking for the phone I wanted, and said another employee would help me out... Or he would get back with me when he was finished.. I'm not embellishing this at all... Straight up told me he had a Verizon emergency... I sat there for over a half hr listening to him sell 4 new lines under Verizon.. another employee sat down beside me as I waited and asked the Verizon emergency what I needed... He told her the phone I wanted and she said someone would be with me shortly... Then she sat down and for 10 min I watched her go through the process of putting a screen protector on a customers phone. Then She asked what help I needed and I told her what phone I wanted ...she went looking for it and couldn't find it.. another employee came over and started helping her look.. and by some miracle... They found it where the 1st employee was looking... He said he knew it was there because he saw it when his Verizon emergency walked up... So... It's now been an hour since I told them what product I wanted and the box appeared. I asked her about the extended coverage and cost...she said they didn't do theft or lost phone on the device I wanted... After the device rang up, the screen asked if I wanted the extra coverage... I asked if she could tell me what it all entails... And she said "I don't know"... I decided to just bite the bullet and get the extra coverage... I wanted to purchase head phones as well... And she seemed disgusted that I would bring us up after the whole cell phone debacle... Well we never got to my second item because they spent all this time on just one... I dropped a lot of money on hopefully a good phone, and hopefully good extra coverage.. once again.. they are the only retailer in town that carries the specific device, otherwise I would have burned off .. they also don't sell cases or any other product for this device.. so I ordered them on Amazon. Horrible, horrible, experience

Very Tech savy and Professional

They were soooooo nice and gave us all the info about Starlink!!

I'm glad there are still "Brick & Mortar" stores. Sometimes it's hard to buy something online, without seeing it. I'm appreciative that there is somewhere I can go to look at what I want, that has Service associates, to help.