Best Buy Lincoln

Very helpful while just walking in to pick up an Amazon order fulfilled by best buy. I didnt even know that was possible til the other day! Customer counter answered my questions with ease.

Scheduled an appointment for phone repair. Went in and was told that the person who did the repairs I needed wasn’t working that day. Was told it was a 1-2 hour repair. Rescheduled for the next day. When I went back for the rescheduled appointment, I was quoted a price $100 less than what it ended up costing. Was then told it would take 2-4 hours. Gave my partner’s phone number for a text when repair was done. Received a text that my appointment was cancelled. Tried to call the store, but ended up talking to a useless AI and then someone in another country, that was also useless. Had to return to the store, just to be told that it was probably the previous appointment that was cancelled and my phone was still being worked on. Eventually received a text that my phone was done. Stood at the counter for at least 5 minutes before being acknowledged. Staff removed a piece I added to my phone to stabilize it on flat surfaces. That piece would not have gotten in the way of making repairs. 0/10 will not give Best Buy any service again.

Having worked in customer service and hospitality for years, I know exactly what the job demands, but I have never encountered a retail employee as blatantly hostile as Ash. While waiting in line, I watched him treat three consecutive customers with complete disrespect. Did the same with me. Employees like Ash are exactly why Best Buy is losing its reputation. Management needs to address this toxic behavior. It was honestly disgusting and pathetic.

Noah in the laptop area was the bestest Best Buy associate I've ever worked with!