They were soooooo nice and gave us all the info about Starlink!!
I'm glad there are still "Brick & Mortar" stores. Sometimes it's hard to buy something online, without seeing it. I'm appreciative that there is somewhere I can go to look at what I want, that has Service associates, to help.
Called today to inquire about data transfer fees as I am in need of a new laptop and data transfer, was going to purchase laptop through bestbuy and have them do data transfer but the phone rep was so rude that I don't even want to step foot in the door of any bestbuy ever. Very frustrating experience
Response from Best Buy
March 12, 2025
Hello,
Thank you for the review. I can understand your concern with the experience you had calling our customer service. That is certainly not ideal. We always want our customers to receive helpful advice during all interactions. You can find all our services here: https://www.bestbuy.com/site/electronics/services/pcmcat1528819595254.c?id=pcmcat1528819595254
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review
Regards,
^Kristy
Excellent customer service!