Best Buy Lincoln

Person asked if I needed to be directed when I first walked in, he directed me to where I needed to go while looking at his phone the majority of the time. Went to the section he directed me too, when suddenly a lady came from out of nowhere and told me that the section was under construction, I had already seen that they didn’t have what I was looking for so no loss, she apologized and said someone in a blue shirt could help. I’ve been to Best Buy’s all over the country, this one was definitely NOT on my top 10 list. *Also, there were only a few boxes stacked up in the “construction zone”, nothing that would even remotely injure a grown adult like myself. Le sigh.

Terrible Online Order Experience and False Advertising I placed an order online with the promise of a "Guaranteed 1-hour pickup," but this is blatantly false. It’s been almost 24 hours, and my order is still not ready. I've verified the transaction, yet calling the store only connects me to a call center, which confirmed the order has passed verification but said to just "wait for an email" for pickup. I even went to the store to try to pick up my order, but the staff claimed they were still waiting for some Best Buy order verification, despite having already charged my account. The only "solution" offered was to cancel the order and purchase the item in-store again with no guarantee of an instant refund on the first transaction. I've called customer support again today, and they once more confirmed the order is processed and "waiting to be fulfilled" by the store. Still, there’s no way to reach anyone inside the store without physically driving there again. This is nothing short of false advertising. The 1-hour pickup claim is a joke, and the entire online system has been more of a hassle than simply purchasing in-store. I expect management to take action to resolve this issue, as the current process is completely unacceptable.

Great customer service. I was greeted walking in the door and was directed in the direction of what I was looking for. A couple employees asked if I needed help. When I narrowed my choices down to a couple laptops, they had a knowledge employee answer questions. That 1 employee helped me decide, then checked me out right away, no waiting on a line!

Absolutely worst experience! Walk in for headphones. They have all the sample headphones either locked up or not working. Stand there for over an hr with not 1 employee helping or even acknowledgeing that i was in there. 2 employees wheel in 3 big screen TVs and park them right in front of the case I'm looking at for headphones. Still never recieved any help so left. Will definitely make my purchases elsewhere.