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Frequently Asked Questions About Best Buy Lincoln

How do I check product availability at the Lincoln Best Buy?
How do I check my order status?
My local Lincoln Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lincoln stores’ holiday hours?

Recent Reviews

4.0
(4101 reviews)
Marcela G
March 15, 2026
1 out of 5
I have been paying for a membership since 2020. Today, I came in to claim a warranty on my headphones because they aren't working; however, I was told that they needed to run a diagnostic test through Apple—which they did—only to be told that the headphones are fine? Yet I am the one who actually uses them, and I know they are defective; I feel electric shocks in my ears accompanied by an unbearable noise—and they tell me everything is fine? I am deeply disappointed with this membership fee, which seems to serve absolutely no purpose. This is the very first time I have ever tried to utilize the warranty, and I’m being turned away? Oh God, this is unfair. It’s a complete lie.
Response from Best Buy
March 15, 2026
Hello Marcela, We can see why you’d be frustrated if your headphones aren't working as they were supposed too. We'd like to look into this and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #129792 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/b3nMU7) • Twitter/X (https://bby.me/K9vFCc) • Instagram (https://bby.me/UjZ5rX)
Donna T
March 05, 2026
1 out of 5
Terrible return policy. Don’t recommend buying anything from them!
Response from Best Buy
March 05, 2026
Hello, Donna. Thank you for your review. We are happy to assist with any questions or concerns you may have. Feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/nlndka) - Twitter/X (https://bby.me/6dr6mz) - Instagram (https://bby.me/25iktx) When reaching out, please reference your Google Review 126019.
Jennifer L
March 02, 2026
1 out of 5
I bought a 75" tv on 7/5/2024 with a 24 month warranty. Today 3/2/2026 the right side of the TV is dark so I called Best Buy to repair it. They told me my warranty is not good anymore because 3 months ago we decided not to renew the expensive Best Buy membership. They proceed to tell my my warranty that I paid for at the time of purchase is not valid and they will not repair my tv. I have spent tens of thousands of $ there and will never spend another dime in their store.
Response from Best Buy
March 02, 2026
Hey there, Jennifer, We understand your concerns surrounding the lapsed warranty on your TV. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/8mkni1), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124980".
Heather
February 28, 2026
5 out of 5
Absolutely wonderful customer service. We went to a pokemon kids event today and they were thrilled to have the kids come in and have fun. The employees are just great people who care! Give them a raise.

About Best Buy Lincoln

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