Best Buy Lincoln

I usually have a good experience with best buy but not recently. I got a notification from my credit card company I was being charged around 50$ from best buy so I called best buy immediately when I got off work. I was told I had a subscription to webroot I was being charged for and I asked to be refunded immediately and that I dont want to pay for that. The best buy representative said he was refunding me immediately but the receipt he emailed me said I was refunded 0.00 dollars and his excuse for that was because the charge was pending and it would fall off my credit card soon. Days passed, my credit card was still charged and so I called back best buy. The new representative who could barely speak English told me she couldnt find the charge I was talking about on my account therefore she couldnt help me. Oh and in the meantime best buy completely cancelled my webroot service and I was still out the 50 something dollars. I disputed the charge with my credit card company and somehow best buy won the dispute but now I at least have my receipt that best buy had to send my credit card company. Now I can use that to get my money back hopefully from best buy or webroot. This was completely disappointing service. Updated review: 4/27/26 Mark the manager of best buy lincoln easily processed my return for almost the full amount and Im satisfied I got most of my money back. He would have given me all my money back but the system wouldn't let him. Its shocking that back in February I called the customer service line and couldnt get a hold of a single person who could find my transaction but now its easy for them to find everything. I hope their customer service call center improves. Thank you for restoring my faith in best buy mark!

Employee ordered the wrong product. Like I pointed to exactly what I wanted and he stilI managed to get it wrong. I realized it a couple hours later. They say it’s impossible to switch the product even though it’s the exact price I paid. I paid with new credit card they convinced me to apply for so I didn’t have a card number. I spent 2 hours on the phone with someone in India trying to correct the issue to no avail. There’s no way to contact the local store which is absolutely ridiculous. Dealing with Best Buy has wasted hours of my time and I still have to go back to the store.

We bought a Washer, dryer and dishwasher. They called us to schedule delivery. We set up a time and the day before they canceled. Said they hadn’t received the items yet. Schedule us out two weeks just to get a phone call a night before saying that they didn’t have enough delivery guys to deliver. We tried to cancel the order. They told us they’d give us a token of appreciation credit however to schedule during the week so we did. Removed all the doors for the third time just for them not to show up after taking time off from work. Called to cancel the order AI said that was impossible and the people that we Tried to talk to you didn’t communicate well enough that we understood them. This purchase was nearly 2 months ago. In fact, we just made our second payment and still no appliances.

Needed a computer. I told the person who first started with us that I was for sure going to buy one. That person left and another one helped us. Do you work off commision?