'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Omaha East
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Omaha East
How do I check product availability at the Omaha East Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Omaha East Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Omaha East stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Omaha East Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3078 reviews)
Justin J
December 24, 2025
5 out of 5
Jordan helped us out today on one of the busiest days of the year. Had a glitch with the pickup system and he found the TV I had ordered and got us taken care of.
Syl R
December 21, 2025
1 out of 5
Worst customer service. The people working there would go around you to avoid helping or answering any questions.
Response from Best Buy
December 21, 2025
Good Afternoon!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience finding assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #92491" for reference. You can find us here:
Twitter(X):
https://bby.me/0kj3cb
Facebook:
https://bby.me/viojr8
Instagram:
https://bby.me/cr1zuv
Darrell K
December 19, 2025
1 out of 5
It's not Best Buy. It's best Lie I drive 40 minutes for after reserve something when you get there, it's not there.
Response from Best Buy
December 19, 2025
Hi Darrell,
Thank you for your review. We're sorry to learn you were unable to complete your purchase as you’d expected. While we don't reserve items for pickup, we'd be happy to assist with placing an order to be prepared for pickup, and you’d be notified when it is ready.
So that we can formally document your feedback and address any additional concerns, feel free to send us a private message or DM on Facebook: https://bby.me/clpjvk, Instagram: https://bby.me/g9aayv, or Twitter/X: https://bby.me/zy3wnr. Be sure to mention your Google 91336.
Yury S
December 16, 2025
1 out of 5
If I could give zero stars, I would. I went to Best Buy with the simple goal of purchasing a phone, but due to ongoing “IT issues” and a complete lack of problem-solving, the staff was unable to access my account. I spent nearly an hour in the store trying to resolve the issue.
What made the situation even more frustrating was watching the last remaining phones in stock be sold while I was still waiting. I asked if a phone could be held briefly until the issue was resolved — especially since the problem was on their end — and that request was flatly refused.
The most disappointing part of this experience was the lack of initiative or customer care. Rather than attempting to find a solution, the repeated response was simply, “there’s nothing I can do”. Henry, who claimed to be “the highest in the store”, offered no assistance or accountability.
Customer service should involve problem-solving and advocacy, especially when the issue is caused internally. This experience was extremely upsetting, and I would not recommend this location based on how the situation was handled.