Best Buy Omaha East

If I could give zero stars, I would. I went to Best Buy with the simple goal of purchasing a phone, but due to ongoing “IT issues” and a complete lack of problem-solving, the staff was unable to access my account. I spent nearly an hour in the store trying to resolve the issue. What made the situation even more frustrating was watching the last remaining phones in stock be sold while I was still waiting. I asked if a phone could be held briefly until the issue was resolved — especially since the problem was on their end — and that request was flatly refused. The most disappointing part of this experience was the lack of initiative or customer care. Rather than attempting to find a solution, the repeated response was simply, “there’s nothing I can do”. Henry, who claimed to be “the highest in the store”, offered no assistance or accountability. Customer service should involve problem-solving and advocacy, especially when the issue is caused internally. This experience was extremely upsetting, and I would not recommend this location based on how the situation was handled.

Russ was the best, super helpful, not pushy, actually took the time to answer every question and was relatable as a person, made me feel like I was the only customer in the store. Will be back next time I need to go to a Best Buy.

The prices are good. The store signage is a little weak.

I was shocked at what happened today. My wife bought me an Oura ring for a birthday present. I needed a larger size and when we returned the UNOPENED box to exchange for a size larger we were told we owed $100 more due to the larger size being a different SKU. My wife had bought the ring on sale and they would not honor an even exchange. This is the last time I will purchase anything at any Best Buy. This is the most stupid way to do business I have ever seen. I’ve never had an issue in the past but the service at Best Buy is not anywhere close to what it’s been in the past. You’re lucky to find an employee who is working. Or even a person at the checkout counter. They likely won’t be around long if they don’t change. They used to have people who could answer a questions.