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Best Buy Omaha East
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Google Home Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Omaha East
How do I check product availability at the Omaha East Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Omaha East Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Omaha East stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Omaha East Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2890 reviews)
Rich M
November 30, 2024
1 out of 5
Thay have no clue what they have or never heard of what was being asked.
Response from Best Buy
December 01, 2024
Good Morning, Rich,
We certainly understand how you are feeling after not getting the assistance you needed when you reached out. We would love to connect with you and make sure these concerns are formally documented. Please feel free to privately message our team on social media, so we can help. Be sure to include your Google review in your message: #64498481.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Etienne V
November 26, 2024
2 out of 5
Over priced under selection
Response from Best Buy
November 26, 2024
Hi Etienne,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, though I understand it can be disappointing when you're not able to find what you're looking for in a store or something is more expensive than expected. If you'd like to share any additional feedback with us, or need any assistance, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64477073 so we can assist.
Thanks,
^Caleb
Rhonda J
November 25, 2024
1 out of 5
Worst experience ever. Lazy, inept, rude employees. Purchased an iPad online with a trade-in. Went in to pick it up and also purchase a pencil. Waited in Apple area for 20 minutes for help. I was finally redirected to Customer Assistance counter. Asked to pick up item and purchase pencil. I was told the iPad wasn't there and wouldn't be there. The order was cancelled. I will N-E-V-E-R shop at Best Buy again. Worst customer service experience. I'm treated better at McDonald's. Hey Best Buy, you lost over $1k with me today. There's NOTHING you can say or do to make this right.
Response from Best Buy
November 25, 2024
Hello, Rhonda,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all our customer to feel welcomed in our store, and know how important excellent customer service can be in that feeling. We would like to take a closer look into this with you to ensure any concerns you may have are documented, and are able to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64474548
regards,
^Brandon
Shawn R
November 16, 2024
1 out of 5
Went to this Best Buy to purchase a new tv. Walked in the door and explained what I was looking for. Staff member said someone will be with you soon. Walked TVs and 30 minutes later still no assistance. Asked a staff member that was not helping anyone and was told to get in queue with the guy at front door. There were staff members standing around talking to each other and hardly any customers. Worst experience in this store. Went to the Best Buy on 168th and Dodge, walked in and out of that store in 15 minutes with the tv I had planned to purchase. 168th and Dodge store has 100% better staff and customer relations skills.
Response from Best Buy
November 16, 2024
Hi Shawn,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64433527 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian