I came into the store less than 2 weeks ago and I purchased a screen protector for $25 and I purchased the $8 installation. I was told that I have a lifetime replacement and installation warranty. I’m here today less than 2 weeks to get a screen protector replacement because it cracked on the side. They will not put the screen protector on without another fee. They lied. The manager Austin could have just fixed the problem by understanding the customer’s concern, but instead he was more concerned with making $8. Terrible customer service.
Response from Best Buy
March 17, 2026
Hello LaRue,
Thanks for reaching out and providing your feedback we can understand why you might be frustrated by this. We would like to see if we can help in any way and answer any questions you may have about our screen protector policies. Can you please connect with us through social media you can find us on Facebook (https://bby.me/VpIwiO), Twitter/X (https://bby.me/4xSi9c), or Instagram (https://bby.me/zPhuws). Please also reference Google Review #130471. Looking forward to hearing from you!
Didn't have alot kn stock and was a bit overpriced compared to other stores but they were able to get us something in a pinch.
Great and helpful staff. Very knowledgeable
William R
February 28, 2026
Went to go to grab a new key board because mine stopped working, got there at 8:20 cuz google shows it closes at 9. Doors are still opening but yet the guy at the front says that they close at 8?? Then why are the doors open and why do your hours say 9, says it's a corporate thing 🙄
Response from Best Buy
March 01, 2026
Good Morning, William,
We fully understand how you are feeling after an issue occurred regarding the store hours when you arrived to shop. We would love to look into this situation further. Please start by sending our team a private message on social media, which includes your Google review case ID: #124292.
- Facebook (https://bby.me/u8xmh4)
- Twitter/X (https://bby.me/8qhbqj)
- Instagram (https://bby.me/amqzn7)