CUSTOMER SERVICE is a 0/5! This location should remover their customer service sign as it doesn’t exist. Attempted to exchange a TV that stopped working 5 weeks after purchase. Not only did they refuse to assist the cashier was outright rude. He told me it was fine that I was dissatisfied. Never offered to help, print my receipt or ask for a manager to help me.
This is how a company fails. Disregarding their customers and treating them as disposable. DO NOT shop here! Go down the road to NFM
Customer service is SADLY lacking at their store the skinny curly haired guy at the front gave us attitude and when we told him we drove from Des moines to get it he said "yea" in a so what manner. When someone spends OVER $800 you should treat them with a little respect! WORST Best buy experience EVER
Response from Best Buy
February 15, 2026
Hello. Thank you for your feedback. We always strive for the best customer service so to hear that has not been your case, is concerning. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Terrible communication on a social order item. Waited a week and a half for an item. Missed the original date by a week and never reached out with updates about it. Day of the original delivery wasn’t notified until end of day, when it was apparent it wouldn’t be close.
Zero offers of compensation, just if I want to cancel the order or wait.
I wasn't able to get the help needed even though a worker said that they'd have someone come over and help me
I felt like I wasn't important enough to get the help