Carolyn Y
September 27, 2026
I needed to use the geek squad to help me make sure I could use a hand-me-down laptop. I made an appointment for later the same day and Matt was able to help make sure all was well with the laptop.
Patrick B
September 25, 2026
I went in to exchange a monitor I'd bought a year ago (with total membership protection) and normally they'd have to send it to fix, but they were kind enough to let me exchange in store for credit; and get new stuff right away. I always go to this store for what I need; the customer service is always top tier and they're all very friendly and knowledgeable. Thank you Josh and the Senior Manager who's name I unfortunately cannot recall. (Maybe Rachel? Sorry!) -- 10/10 recommend this store. I will definitely continue shopping here.
CJ in the geek squad was amazing. He spent a very long time helping me reset my MacBook for trade in. He has the most patience I have ever seen in a man. Treat him well Best Buy he deserves everything you can offer. I will be back. If I have any issues CJ is who I will find in geek squad. Such a great guy!
daniel m
September 20, 2026
Horrible customer service. Came in wanting to buy a TV and waited over 10 minutes for someone to help me before I gave up and walked out. At the same time another customer was waiting just as long for someone to help them with a video game. As I left I see 5 employees clustered at the phone area, 2 employees in the larger appliance area just sitting there, and 2 other employees were at the checkout register seeing if they qualified for an employee discount. I went next door to NFM and got my tv.