Best Buy West Omaha

I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do no go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores. I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14 day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE

Staff were very friendly and welcoming!

If I could give Best Buy a zero, I would !! 1-Star Review Extremely disappointing experience. My girlfriend has a Best Buy credit card and has spent well over $20,000 over the years here. She bought a gift 20 days ago and went in for a simple even exchange — not asking for money back, just a different option. She was denied because of the 14-day policy. Fine, policies exist. But the solution offered by Adam at the Dodge street location ? Buy a $50 membership, do the exchange, then cancel it tomorrow to get the $50 back. So instead of helping a long-time loyal customer with a reasonable request, the “fix” was to jump through loopholes? That’s not service — that’s nonsense. A courtesy exchange would’ve built loyalty. Instead, this lost it. Best Buy won’t see another dime from her, from me, or from anyone we tell about this experience.

I truly used to love Best Buy stores. Everything from their staff to products was some of the best you could get. However that has changed and gone off the cliff over the past several years. Honestly, I think they’re heading down the same path as Radio Shack stores. Filled with people that don’t care about the customer. Would have given this review zero stars if that was an option! I purchased a new TV from them recently. After going back and forth on the price and what they could discount if I applied for their credit card (a whole other fiasco) I chose to just purchase it straight out. Instead I opted to price match. No problem they said. I showed them the other price and they tell me they don’t think that they can go that low? This was a $70 difference on a $1200 television I’m asking to match. Nope, can’t go that low I’m told. They had already offered me $50 off if I applied for their card. Now the best they could do was $20 towards the price match? Absolutely disgusted. I could have purchased the TV and had it shipped to me and gotten that lower price (not Amazon!) but I am not comfortable with that as an option. Too many horror stories of mis-handled shipments or mis-delivered items. So I ended up buying the TV. The $50 difference isn’t going to break the bank. After weeks of research and comparing models, I now have the TV I wanted. It is the principle of the whole experience. This is why I see Best Buy locations closing all over the country and I will be extremely surprised if they are still in business in 5 years. So, Mr. Best Buy, please say Hello to my good friend Radio Shack when you get there! EDIT: Contacted Best Buy per request below. They didn't care to learn any more about what happened. They only wanted my personal information. I was truly willing to talk and discuss everything that transpired, but, all they cared about was who I was.