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Best Buy West Omaha
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy West Omaha
How do I check product availability at the West Omaha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Omaha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Omaha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2382 reviews)
Jailer H
February 08, 2026
5 out of 5
Muy buen cervicio
Jeff W
February 02, 2026
1 out of 5
I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do no go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores.
I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14 day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE
Jacoby W
February 01, 2026
5 out of 5
Staff were very friendly and welcoming!
Bryan M
January 31, 2026
1 out of 5
If I could give Best Buy a zero, I would !!
1-Star Review
Extremely disappointing experience.
My girlfriend has a Best Buy credit card and has spent well over $20,000 over the years here. She bought a gift 20 days ago and went in for a simple even exchange — not asking for money back, just a different option.
She was denied because of the 14-day policy. Fine, policies exist. But the solution offered by Adam at the Dodge street location ? Buy a $50 membership, do the exchange, then cancel it tomorrow to get the $50 back.
So instead of helping a long-time loyal customer with a reasonable request, the “fix” was to jump through loopholes? That’s not service — that’s nonsense.
A courtesy exchange would’ve built loyalty. Instead, this lost it.
Best Buy won’t see another dime from her, from me, or from anyone we tell about this experience.
Response from Best Buy
February 01, 2026
Hey there, Bryan!
We can fully appreciate the desire to make the most of our Return & Exchange Policy, and to receive professional support in a situation like the one you described. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #111561 in your message. You can find us here:
Facebook (https://bby.me/irtl3q), Twitter/X (https://bby.me/51kggr),
Instagram (https://bby.me/fxixb4).