Definitely missed the way it used to be I still have a lot of stuff that you can put your hands on without having to shop online
Should spend more money on customer service. Garbage
Response from Best Buy
June 22, 2026
We always want to deliver a great customer service experience, and would like to hear more. Please reach out to us in a private message on Facebook (https://bby.me/altQEQ), Twitter/X (https://bby.me/lJA2wR), or Instagram (https://bby.me/fqnLKK), and mention your Google review, 175804.
Tell me why they carry best buy exclusive vinyl records but fail to carry movies?
Response from Best Buy
June 22, 2026
Hello, Joshua,
We appreciate you taking the time to share your feedback. Trying to find the movies you want can be frustrating, so we can understand your concern. We'd be happy to document your concerns here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Zw08Bp), Twitter/X (https://bby.me/l4pNNx), or Instagram (https://bby.me/qxH0eK). Please reference Google Review, #175757.
I spent time with Eli this morning at the West Omaha office - and his professionalism was matched with his kindness. I was wanting to help swap out a gaming laptop for a loved one, and he talked me through options to make the best decision all while treating me fairly. The staff was friendly and though busy as usual, addressed me quickly and kindly!