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Best Buy West Omaha
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy West Omaha
How do I check product availability at the West Omaha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Omaha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Omaha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2246 reviews)
Ed O
December 27, 2024
4 out of 5
Easy, convenient, but more expensive than other stores with similar products.
Janelle S
December 26, 2024
3 out of 5
I'm giving it a 3 because the overall experience inside the store was great - its when I called the phone number to reach the store - I had left my ID there. The man that answered my call was RUDE, UNHELPFUL & laughed at me. I couldn't believe the customer service they provide. Horrible!! I ended up driving back to the store right before it closed (10pm) to get my ID & pick up my order. The customer service rep wouldn't forward me to the actual store to speak w/someone regarding my lost ID. I live 40miles from that store so I was little unhappy about the late night drive. Which I made cuz I didn't know if my ID was still there. And being Christmas shopping & the wkend I kind-of needed it or at least didn't want the store to lose it.
Response from Best Buy
December 26, 2024
Good Afternoon, Janelle,
We certainly understand how you are feeling after not getting the assistance you needed regarding a lost ID when you called in. We would be happy to connect with you and review these concerns, making sure your feedback is formally documented. Please feel free to send our team a private message on social media, making sure you include your Google review in your message: #64609917.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Alaina P
December 24, 2024
3 out of 5
They didn't have a cable my husband was looking for and the hvac system was very annoying. Loud humming and low bassy wave sounds. Not pleasant.
Response from Best Buy
December 24, 2024
Hi Alaina,
Thanks for sharing this review with us here. I'm concerned to hear about this experience in our store, and I can understand your disappointment that we didn't have the product that you were looking for. If you'd like to share any additional feedback with us, or if you need any additional assistance, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64603538.
Thanks,
^Caleb
Kathy S
December 22, 2024
5 out of 5
The Geek Squad was able to honestly fix my laptop pretty quickly and saved me the expense of "having" ordering a new fan.