Their AI operator is terrible. Can’t get to a person.
Response from Best Buy
February 21, 2026
Hi there, Peter.
Thanks for your review. We understand your frustration here regarding not being able to speak with someone when calling in. We'd be happy to assist with any questions or concerns you may have.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/qspcgg)
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When reaching out, please reference your Google Review 120170.
Never order delivery from any Best Buy. The delivery team was amazing…but corporate cancelled my delivery 3 times over the course of 3 months. I had to rent a truck to get the washer and dryer. Customer service was terrible, offered me a gift card instead of refunding my delivery fee. How can I use a gift card from a store I refuse to ever shop at again.
I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do no go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores.
I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14 day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE