Best Buy West Omaha

I truly used to love Best Buy stores. Everything from their staff to products was some of the best you could get. However that has changed and gone off the cliff over the past several years. Honestly, I think they’re heading down the same path as Radio Shack stores. Filled with people that don’t care about the customer. Would have given this review zero stars if that was an option! I purchased a new TV from them recently. After going back and forth on the price and what they could discount if I applied for their credit card (a whole other fiasco) I chose to just purchase it straight out. Instead I opted to price match. No problem they said. I showed them the other price and they tell me they don’t think that they can go that low? This was a $70 difference on a $1200 television I’m asking to match. Nope, can’t go that low I’m told. They had already offered me $50 off if I applied for their card. Now the best they could do was $20 towards the price match? Absolutely disgusted. I could have purchased the TV and had it shipped to me and gotten that lower price (not Amazon!) but I am not comfortable with that as an option. Too many horror stories of mis-handled shipments or mis-delivered items. So I ended up buying the TV. The $50 difference isn’t going to break the bank. After weeks of research and comparing models, I now have the TV I wanted. It is the principle of the whole experience. This is why I see Best Buy locations closing all over the country and I will be extremely surprised if they are still in business in 5 years. So, Mr. Best Buy, please say Hello to my good friend Radio Shack when you get there!

It isn't possible to speak to anyone at the store if you call. No matter what, you are redirected to a call center in India which has no information about the store, nor any details about departments, and cannot connect you to the store as they say "it's impossible to call the store." Instead, they recommend you visit the store and ask your questions in person, hoping that whatever you are looking for or need help with is there. If not, oh well. You're time isn't important to this company. This is insane. You literally get rerouted to someone 10,000 miles away who has no ability to help you whatsoever and is purely there to frustrate you until you hangup. I'll never give BestBuy my business again. They're a dying business and they're the ones feeding themselves the poison. Amazon it is.

Best prices and variety of phones with comparable specs!

Employees need a bit more training. Asked for a specific version of a tablet. Employee assured me it was the exact version that I requested. Got home booted it up and looked at the settings to find out that it was the incorrect one. All I ask is that they know how to check specifics of products.