Best Buy West Omaha

I purchased a new monitor through the best buy app a Samsung g9 oled that was 1000 dollars and had my wife pick it up. When I got home and saw the box the box was retaped, the cable bags had already been ripped open and the monitor looked use. The wrap on the screen looked like it had been taken off before. I hooked the monitor up and the screen was damaged. My guess its that they took the display unit and put it back in its box ans sold it to me as a new unit. I called the store and told me there was nothing they could do and id just have to go return it and get a new one. Im one hour and 30 min away from the store. I asked for compensation and they told me there waa nothing they could do. I think they should fix their mistake since they took a used monitor and sold it to me as new. The guy also said just come in the store and get a replacement. My question is they took a display unit and sold it to me as a new one when they had new units. NOT RiGHT! They guy i talked to also refused to get his manager on the phone

I had a rough experience signing up for phones, no fault to the associates helping me, and Joe the gm hooked me up with making it right. Greatly appreciate the customer service. Ty was awesome as well the entire time. Definitely coming back.

Wish all their clerks were like the fruity one that assisted my amazing friend. Said fruity clerk even applied the screenprotecter on his phone free of charge. Next time I need a new phone Best Buy here I come n I hope Mr. Fruitypants is working

Gav