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Frequently Asked Questions About Best Buy West Omaha

How do I check product availability at the West Omaha Best Buy?
How do I check my order status?
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Omaha stores’ holiday hours?

Recent Reviews

4.1
(2351 reviews)
Emily S
December 05, 2025
1 out of 5
Horrible store. Terrible customer service I ordered a tv from them. They canceled in the last 30 minutes. I ordered a geek squad, same thing absolutely 0 communication until the last minute. I tried to call the store 7 times couldn’t speak to a real person. Had to go in person a they tried to charge me again! HORRIBLE. They didn’t complete any of the work on there end. Crooks. Don’t order from here.
Response from Best Buy
December 05, 2025
Hello, Emily, Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing clear communication. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #82052" when reaching out on social.
Kian M
November 28, 2025
5 out of 5
Very nice staff
Copyright I
November 26, 2025
1 out of 5
This place has the worst employees. Top to bottom. If they had any competition locally they’d be out of business Zero stars!!!!!!!!
Response from Best Buy
November 26, 2025
Hello, Sorry to hear that you received poor customer service. Allow us to hear more details about this matter. Mention review #75556 when reaching out on the social media links. Facebook (https://bby.me/acxciv) Twitter/X (https://bby.me/u1t4j2) Instagram (https://bby.me/u7rvg7)
Frank h
November 24, 2025
1 out of 5
Okay... 170th store: I just spent 8mins on hold for someone to talk with me... That's it... In fact, I even tried the other Best Buy on 76th.. spent 6:30 mins on hold with them.. NO ANSWER ... I now will NOT buy anything from BEST BUY ever again.. Shut down all the stores.
Response from Best Buy
November 24, 2025
Hi, Frank, Thank you for taking the time to connect here to share this review. We hate hearing you had an extended hold time while attempting to call a store, and would be happy to see if we can help answer any questions you may have. To get started, please send us a message on Facebook (https://bby.me/agst55), Twitter/X (https://bby.me/vnpzoz), or Instagram (https://bby.me/k68ajn). Please also include a note stating you are reaching out from a Google review by including this reference number: #74442. We look forward to hearing from you!

About Best Buy West Omaha

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