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Best Buy West Omaha
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy West Omaha
How do I check product availability at the West Omaha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Omaha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Omaha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2374 reviews)
Deb P
January 13, 2026
5 out of 5
The auto install dept staff were all very professional, friendly, knowledgeable. I had an issue with a female cashier providing the wrong information causing cancellation on two remote starts I purchased. The auto staff fixed the issue immediately. Both my kids are happy with their new remote starts.
Debbie C 1/11/26 West Omaha Best Buy
KH
January 11, 2026
1 out of 5
Brought in some things for recycling, which they are required to take. Was told that they didn’t take Christmas lights so I put them in the trash on my way out. Employee chased me down in the parking lot to yell at me for using a PUBLIC trash can to dispose of the lights because “Best Buy gets charged by environmental groups for not recycling Christmas lights” as if that was my problem. Wound up taking them with me and putting in the trash at home but employee was incredibly disrespectful and aggressive. tried calling to speak to a manager but got the complete run around by the AI prompt that hung up on me 3 times. I have a best buy credit card and have spent a significant amount there in the past but you completely lost a customer today.
Response from Best Buy
January 12, 2026
Hello,
It's unfortunate that your experience was a negative one, and you felt that your interaction was aggressive. This is not what we expect to hear. We would like to speak with you more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 103676 in your message to us.
X: https://bby.me/rgmp55
Facebook: https://bby.me/mqmovx
Instagram: https://bby.me/uubyrc
Andy H
January 11, 2026
5 out of 5
Very great service
Alexander W
January 09, 2026
5 out of 5
Went to this location after a non favorable experience at there Dodge st location. We ran into a sales representative and explained what we were looking for and what we would be using the device for. He got right to work explaining what would work best for us and offering alternative options that offered same experience at cheaper prices no pushy up sell tactics and rude attitude like the previous location. Due to this we also decided to purchase a few other items we had been holding off on. Great customer service