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Best Buy West Omaha
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy West Omaha
How do I check product availability at the West Omaha Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Omaha Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Omaha stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Omaha Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2233 reviews)
Kunu K
December 05, 2024
1 out of 5
Do not get caught to their total tech(mess) fraud. They make it sound legit or a peace of mind plan and then charge you for everything you would have anyway spent on the same repair after selling you inferior items.
Two dead laptops later we have no solutions and they are asking for service fees parts and labor to fix items that quit within the year. They fool around with the repairs till the manufacturer warranty is over then stuff you with other payments plus the $179 for annual total tech plan.
CJ and almost no one at the West Omaha Nebraska location on 170th has any customer service skills. He even suggested I go to Dffice Depot. I guess that's the only sound advice I got from them.
Response from Best Buy
December 05, 2024
Hello, Kunu,
I appreciate you taking the time to write us regarding your laptop situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience I want for you, and I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. http://facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 64519115. We look forward to hearing from you.
Sincerely,
^Deysha
Tipsy T
December 04, 2024
1 out of 5
Bought a Philips Hue Light Bulb for $47 nothing was but cardboard was in the package. Impossible to reach them by phone live 1 hour away.
Response from Best Buy
December 04, 2024
Hello,
Thanks for sharing your feedback. I can understand buying a new lightbulb only for it to be missing from the package, wouldn't be welcome. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either online order number or Customer Service Pin Number from the purchase receipt. Please also mention your "Google review case 64516429" in your message to us.
Sincerely,
^Melissa
Potuhera F
December 03, 2024
1 out of 5
There was a great GM Jim that got us buying everything even appliances at best buy and taking care of everything.
Then he moved on and everything went wrong the first few months.
We were sold the total tech plan $175(don't buy it), with it we were told the computers were covered and then we found out we have to pay a deductible for computer that quit 5 months into the purchase.
Mind you that was the second computer. When Jim was at Bestbuy he made it right with the first computer and then he was gone when the second computer quit on us while my son was using it for studies overseas.
BestBuy is back to being horrible to work with before Jim changed our minds 5 years ago. I bought all my company computers and appliances, almost 50k of purchases.
Here's the kicker they lost my business over 50 dollar deductible.
Response from Best Buy
December 03, 2024
Hello, Potuhera,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64511064. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64511064
Thanks,
^Ezra
Candace W
December 01, 2024
4 out of 5
First gentleman that helped us was not knowledgeable about the product we were interested in at all. However, the 2nd gentleman was very very helpful and we did make the purchase and we are very happy