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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1845 reviews)
sonya O
September 26, 2025
5 out of 5
Great service. Immediately was asked if I needed help. Was pointed In The right direction. Got what I needed. The cashier was also very nice. Happy and delightful to deal with
Kyle B
September 26, 2025
1 out of 5
Had the worst experience of my entire life. They lied about having an item in their system when they had a week to add it in. Only so the people that waited hours for I could not get said item. I fully lost the opportunity for something I really needed
Response from Best Buy
September 26, 2025
Hi, Kyle,
Thank you for your review. It can be frustrating when you aren't able to get a highly anticipated item. If you'd like to formally document your experience, please send a private message on social media. Please include Review 47959 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Ramirez A
September 26, 2025
1 out of 5
You guys take the record for the worst card release! Congratulations your system wasted hours of people’s time! Would never reccomend this location. For anything.
Response from Best Buy
September 26, 2025
Hello!
Thank you for taking the time to reach out and share your experience. This is not how we want customers to feel when choosing to shop with us. We would love the opportunity to know more and document this on a corporate level. To do so, please send a private message that includes your full name, phone number, email address, the specifics of what happened during the launch, and the cards in question to: Facebook (https://bby.me/i2ucmq), Twitter/X (https://bby.me/5w9d02), or Instagram (https://bby.me/2lfvqg). Be sure to mention Google Review 47960 in your message.
Shawn C
September 25, 2025
1 out of 5
Man this place has gone down hill. When I call the store, no one speaks English. How is that possible? Oh that’s right, the store doesn’t take calls!
Response from Best Buy
September 25, 2025
Good Afternoon, Shawn,
We absolutely understand how you are feeling after not getting the assistance you needed when you called in. We would be happy to partner with you and review this in depth. Please feel free to send us a private message on social media so we can better assist you.
- Facebook (https://bby.me/ctf4el)
- Twitter/X (https://bby.me/d0b339)
- Instagram (https://bby.me/afuz43)