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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1825 reviews)
Tracy
August 23, 2025
3 out of 5
Great store! Most employees are very helpful.
Response from Best Buy
August 23, 2025
Hello Tracy,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/r18fs9), Twitter/X (https://bby.me/jjbm4h), or Instagram (https://bby.me/p4jifk). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #33849.
Kind regards,
^ Aaron
Douglas B
August 17, 2025
5 out of 5
Bought a new Lenova laptop at the Concord store. Camden was fantastic! Low key, professional, not pushy, knows his products. He is why I bought what I bought and where I bought it. Thanks man!
Kevin S
August 12, 2025
5 out of 5
Best buy is awesome to go in and browse the newest tech and gadgets. BUT every time I buy something here I end up returning it because I find it much cheaper somewhere else. SORRY it's just soo true. It sucks....
Keith B
August 10, 2025
5 out of 5
Staff was very knowledgeable and helpful about products. They helped me to pick out the perfect TV for my needs and preferences.