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Geek Squad Services
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1854 reviews)
Jasmine A
November 22, 2025
1 out of 5
Stopped in on Nov,22,25 @6:30pm.
JUDGING BY THE FACT THAT THERE ARE MORE BAD REVIEWS FOR THIS PLACE THEN THERE ARE GOOD AND THE FACT THAT NOTHING HAS BEEN DONE ABOUT ANY OF IT SPEAKS VOLUMES! So I called corporate to bring it to their attention! Funny thing is, they said they get numerous calls about this location! THERE ARE BAD REVIEWS DATING BACK QUITE A FEW YEARS! CORPORATE is finally going TO DO SOMETHING!
Complete waste of time! Where the hell is the manager? We ask for assistance in purchasing some meta gen 2 glasses and we're going to buy some Martin Logan speakers. A bunch of young kids who can't be bothered to do their job, talking to their friends, fist bumping and talking about ridiculous immature crap tell us they can't help because they're busy? They ask an older guy who was too busy chatting with two men about restaurants and going out of state who pushes it off on another associate that reluctantly comes with us and just stands at the meta glasses case and says nothing. 🙄 We ask questions he has no answers for. I ask if we can see a pair that are in the case and he points to them through the plexiglass and says I can look through it to see the demo glasses, instead of him unlocking it and allowing me to examine them. As if I'm going to buy a pair I can't try on first or see up close. Absolutely zero employees here were doing their job. Not one of them were able to be pulled away from their phones or friends. I'm so glad I don't live here! The Best Buy location in Portsmouth/Newington is far superior with diligent, hardworking & competent employees! I Will never come back to this location again! Whoever was in charge at this location tonight should be fired! This store lost out on 3 very large sales tonight! Poor management and training!
Caped C
November 21, 2025
5 out of 5
Highly professional
William C
November 19, 2025
4 out of 5
It was great. Only complaint is they need more car audio installers
Brian M
November 13, 2025
1 out of 5
They never answer the phone it’s holiday season you figure that this is the time to sell remote starter for cars but nope can’t even answer the phone it’s an hour drive for me to go talk to a person had plenty of money to spend but looks like your not interested maybe corporate needs a call
Response from Best Buy
November 13, 2025
Hello, Brian,
Thank you for your review. It can be difficult when you can't find assistance on the phone with the store. All calls to stores route to our Customer Care line. If you are in need of assistance, please reach out on social media to connect with a Resolution Specialist who can help. Kindly include Review 68686 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport