They never answer the phone it’s holiday season you figure that this is the time to sell remote starter for cars but nope can’t even answer the phone it’s an hour drive for me to go talk to a person had plenty of money to spend but looks like your not interested maybe corporate needs a call
Response from Best Buy
November 13, 2025
Hello, Brian,
Thank you for your review. It can be difficult when you can't find assistance on the phone with the store. All calls to stores route to our Customer Care line. If you are in need of assistance, please reach out on social media to connect with a Resolution Specialist who can help. Kindly include Review 68686 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Suzanne P
November 03, 2025
Absolutely horrible!!! I’m never shopping at Best Buy again. I can’t believe they don’t have any solutions to help a repeat-customer who’s spent hundreds before, that needs to return a TV that they sold me broken.
Response from Best Buy
November 03, 2025
Hello, Suzanne,
We can definitely understand the desire to make full use of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #64137. You can find us here:
Facebook (https://bby.me/ceu5ku),
Twitter/X (https://bby.me/p9mvi8), Instagram (https://bby.me/eby0so).
I usually love BestBuy. I really do. And before today, I would have given 5 stars. But I visited this store today, and I couldn’t get any help with my issue. I ended up spending $300, and it didn’t fix my issue.
I don’t really blame the staff. They seem nice enough. There just aren’t enough staff at this location. I think the store should hire more people.
This review goes to Austin, Nick, Trevor and the other boys from the Concord NH store who helped with my hassle of transaction this morning I really appreciate all your help and honoring the price I was originally supposed to get it for. Thank you all again ❤️❤️