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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Concord
How do I check product availability at the Concord Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1810 reviews)
K R
July 18, 2025
1 out of 5
I'm a Total Best Buy member but I will never shop at Best Buy again. The customer service is non existent and the experience of shopping online is awful. Purchased a dishwasher with delivery and installation over three weeks ago with the delivery date set for today. I hadn't received any information so I called to check on the status. UNACCEPTABLE wait time, over an hour to speak with somome. They assured me it was hoing to je delivered by Noon, but the proble is, it was already 2pm. When I insisted they continue to look into the matter I was finally told that the truck was full but my dishwasher was not on the truck. I cancelled the order, asked for a full refund, and I will be canceling my membership as well. I get that things happen but this happened with another order a couple years ago. Should have learned my lesson. Also, no call, no email, nothing. I would have just been sitting and waiting had I not called to check. Sorry Best Buy, I'm out. They'll be closed within a few years anyway.
Response from Best Buy
July 18, 2025
Hello.
Thank you for sharing your experience of your dishwasher order and delivery concerns. I can understand that any delays can be difficult. We at the Best Buy Corporate offices would be glad to investigate your experience if you would like to reach out to us on any of our Social Media Profiles below with Review 17441 for support from our Social Media Resolution team.
Facebook (https://bby.me/r421jd), Twitter/X (https://bby.me/8fa8gp), or Instagram (https://bby.me/oinmtv)
Sincerely,
^ Tommy
Christina N
July 13, 2025
5 out of 5
The staff was amazing, but they didn't have what I was looking for not their fault
shawn c
July 12, 2025
1 out of 5
Literally the worst best buy location...
In store displays are poorly done and look like something out of a thrift store especially the sound bars. Selection is very limited. Missing price tags. Also tried calling for tech support several times and nobody ever picked up after 15+ minutes waiting...
Response from Best Buy
July 15, 2025
Good Afternoon, Shawn.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#14731" for reference. You can find us here:
Twitter(X):
https://bby.me/emik86
Facebook:
https://bby.me/6pxg9o
Instagram:
https://bby.me/6utbqa
Kind Regards,
^Trey
Ron H
July 10, 2025
1 out of 5
Useless employee's. They all run away from or ignore you when you walk in. If so
Response from Best Buy
July 15, 2025
Hey there.
Thank you for your review, Ron. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/y5ae09)
- Twitter/X (https://bby.me/umpwpv)
- Instagram (https://bby.me/tka18m)
When reaching out, please mention it is regarding your Google Review 14013.
Kindest Regards,
^ Vanessa