This store is horrible. The people are horrible. The managers are no accessible. They don't care. They don't show up for delivery and don't call. Nothing. When call them and asking why, they hang up. Shop anywhere else. Bestbuy is an example of a company that has devolved into a nothing company void of service. They simply don't care. Go anywhere else but Bestbuy.
Response from Best Buy
December 08, 2024
Hello,
Thanks for sharing your feedback with us. I understand not receiving your delivery, as expected, or being able to get assistance on finding out why, wouldn't be an ideal experience. I'd like to have our corporate team review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and mention your "Google review case 64532001" in your message.
Sincerely,
^Melissa
Pedro was an amazing young man with an extreme sense of humor and respect
Great place to buy electronics, Super helpful staff.
Worst experience of my life, my wife and I ordered a very expensive tv from Best Buy and paid for a 5 year warranty, the salesman said if we find a cheaper tv then Best Buy would price match so we went to the Manchester nh store, they said they would have to cancel our order and redo it, then they said they were having trouble price matching he said this never happens. Brought Criss the general manager in and he said there was a problem and we could do it ourselves on line after being in the store for almost 2-hours I told them to forget it and put the order back to the way it was, the kid behind the counter said ok and talked to Criss again and Criss said no problem and ignored us never came back, at this point the kid called a manager named Kat she said they are on the phone and said they were going to fix the issue, left us standing there with no response we felt like idiots, I said to the kid that was helping us,I thought you said it was all set and he replied I must have read it wrong and when it’s fixed you will get a call from Criss the general manager what a shit show as you guessed it no call from Criss. When we got home we went on there website and did a chat and they said the order was canceled so in order to get the tv we would have to wait until the 18 th when we were scheduled for the 4th because of there mistake. No communication from the store both managers blew us off left us standing there, no help at all and screwed up our order and delivery and my wife and I have to suffer. This was the third expensive tv we bought from Best Buy never again will I buy from them and don’t recommend the Manchester nh store to anyone. The Managers need to be retrained to solve problems and not leave customers hanging
Response from Best Buy
December 01, 2024
Hello Joe,
Thank you for the review. This certainly sounds like a very frustrating situation. We never want to make it difficult to get a price match, or make are customers feel like you felt. I would be disappointed, as well.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy