Best Buy Manchester

After having difficulty with a couple other best buy locations in the state, I was assisted by Addison and multiple other members of staff at the Manchester store. They were all fantastic. Really went out of their way to make sure I was taken care of. By the end of my visit, my problems were all solved and I finally had the item multiple stores had failed to source. This took time, which is no problem at all. One of the managers apologized for the wait and thanked me for my patience. Not necessary but it was a very kind gesture. Thanks again Addison and all others who helped me out! - Thomas

Absolutely the worst at calling in to speak with customer service, they have this new AI assistant that is completely broken and can't do anything simple like connecting you to customer service. I spent 30 minutes on the phone trying to speak with a live person and had to hang up several times to continue trying, and each time the system couldn't figure out what to do, it would continue to tell me they were closed, it obviously trained itself to LIE. This new era of AI is Deeply Flawed and people should Open their eyes to the dangers it poses to the world ! They're open 8a.m. to 9p.m. on Saturday and I was calling at 9:50a m. so they were open nearly 2 hours at that time. This is the very WORST Customer Service I've probably ever delt with, I never did get through to speak to anyone. I was calling to speak to someone in electronics to get a quote to have a Stereo System installed. These reviews should give a person the option to give 0 stars because it's not worth even the 1-star review !

Staff was helpful even at the end of thier shift.

There's a lady who normally wears a black sweatshirt working at the front counter with no name tag very rude. Will argue with over anything and everything. Very disrespectful and not polite at all. Always has an attitude very unhelpful. If you get her ask for a new rep.