Best Buy Manchester

I've shopped here for years and years. My last 2 big screens, a $3000 65" Sony Bravia and a $2000 LG Nano have been from here. My last Soubdbar was purchase here, though not the 1 I wanted. I decided Friday I wanted to upgrade that soundbar to an LG to match the TV. Current soundbar is a Vizio. I ordered the LG S70TR for $350 and selected same day delivery for $9.95. at 8:10PM I received an email it was delayed but scheduled to arrive by 9/5. On the morning of 9/6, I tried to cancel the order and resubmit, but there's no option to cancel it in their app. Weird. On 9/7, I chatted with a live agent. I was told they could NOT CANCEL my order because it was shipped. They could initiate the refund but I'd still have to return it once received. I declined because if I had to return it anyway, why not just get the refund then? I was still kind of on the fence on whether or not I wanted to keep it.. I was upgrading it for a reason, but wanted it for something going on Saturday night that had now come and gone. Today at 2:49 p.m. I receive another email letting me know my order is delayed but scheduled to arrive by Saturday 9/5.. 3 days ago. Apparently they're shipping it back in time. I got back on chat again. I expressed that I felt I was due something for this aggravation. Stuff happens, and had I received a phone call or had the order been sent to me a day late, I don't want anything for that. Stuff happens. However instead, I paid for same day delivery for Friday, had that canceled and was told I'd have it by Saturday, had heard nothing from anyone on Sunday and tried canceling myself but had no option on the app, had to reach out to them myself on Monday and after going back and forth finally decided I'd rather just have my money back than anything but couldn't do that until I received it because apparently it had already shipped, then I find out today it hasn't actually shipped and they could cancel it, so the first agent just wanted me to work for the cancellation and lied to me.... I asked if they could do something for me in terms of a discount given the situation, but they never responded Yes or No. They would not offer one, however. They simply canceled the order and said you can reorder it. I'm not sure I'll ever buy from Best Buy again.. this is honestly a really minor thing, but I'm not unreasonable and just wanted someone to do more than offer BS generic responses and show a little empathy. I'm freaking busy, and had wanted this for the weekend. Had I known it wouldn't show, I could have picked it up. Even though they're saying the issue is it's out of stock, it's still showing its available for pickup within 1 hour. I think I'll find another retailer for it when I'm ready to but now, though.

This is by far the worst Best Buy I’ve ever been to. I went in ready to purchase a Google Pixel 11 Pro, but the customer service I received was incredibly disappointing. I first spoke with the greeter, who unfortunately wasn’t very helpful. I then went to the phone department and spoke with Derrick, who was extremely rude and dismissive. He made me feel like I was inconveniencing him simply by trying to buy a phone. I asked about availability at other Best Buy locations, and instead of helping me, he told me, “I don’t know, just look it up yourself.” I also asked about the Labor Day deals, and he said he didn’t know what the promotions were. When he did explain the deals, he told me they were only available to Best Buy Plus or Premium members. The way he spoke to me made me feel like he was assuming I couldn’t afford the phone or wasn’t a serious customer. I completely understand that employees may not know every promotion or have every answer, but there is a huge difference between not knowing something and making no effort to help a customer. I walked into the store prepared to spend a significant amount of money on a new phone and left feeling like my business wasn’t wanted. I’ve never experienced customer service this poor at a Best Buy. Very disappointing and definitely not the experience I expected.

I recently purchased a $350 headset and a $100 Lego set from your store. Upon opening the fully sealed headset two days later, I discovered the box was empty. Although I was initially concerned about how this would be handled, the staff resolved the issue promptly and professionally. I will certainly be returning for my future electronics purchases.

As always... 5 Guys delivers the good stuff.