OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers
Elvis is literally alive and works at this store!
I have spent a lot of time and money at this store. I enjoy what they have to offer and like the store as it is. My only reason for giving it 3 stars is a worker in electronics named Robbie. He is an over zealous nerd who tries to make you feel like crap if you don’t buy all the warranties and Best Buy credit card. He tries to push all this crap on you like a snow plow. I can appreciate the workers trying to sell these things but Robbie will straight up tell you you’re an idiot if you don’t do it all. Every other worker there has always given me the best experience. Robbie is awful. The company would do themself a favor getting rid of him.
Response from Best Buy
January 24, 2026
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #108600" when reaching out on social.