Best Buy Manchester

Good service and delicious dish

I placed an online order for in-store pickup and was told it would be ready, but it never arrived on time. I came back two days later, only to be told it would be on the night truck and available for pickup the following day. At that point, I had already been waiting nearly two weeks for an order I had placed. Unfortunately, the team showed very little concern or urgency. I was essentially shrugged off without my merchandise, which was incredibly disappointing as a customer who had already made the purchase and taken the time to come back to the store. One gentleman, Gabe, was the exception. He took the time to help me find a replacement, although it was $50 more expensive. No price match or other accommodation was offered, and there was very little effort made to make the situation right. After this experience, I’ll be taking my future purchases elsewhere. It’s disappointing when a customer who has already chosen to spend their money with you feels like their business simply doesn’t matter. I’m sure they won’t care anyways.

After a very frustrating experience with an item I ordered for same day getting rescheduled for next day, which was fine be a stuff happens, and then not showing that day, or the following day and then being told I couldn't cancel it because it had shipped, and then being told that I should cancel because it hasn't shipped because it wasn't in stock, I finally received help from one of their customer service reps via Twitter / X. They understood my frustration, offered me a gift card to help make it right. When the item I had to cancel was $150 more because the sale ended, they honored the original price. Still very frustrated at hell was handled by their chat representatives, theyr Facebook representative (who offered to give me an INSTANT REFUND, and nothing more....), and their phone agents. Bob at Twitter/X took great care of me.

I had an amazing experience at Best Buy on South Willow Street, thanks to Kate! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She helped me with my purchases, explained payment options, and even made the return process easy and stress-free. She truly went above and beyond to make sure I was taken care of. Excellent customer service — Best Buy is lucky to have her!