Best Buy Manchester

After a very frustrating experience with an item I ordered for same day getting rescheduled for next day, which was fine be a stuff happens, and then not showing that day, or the following day and then being told I couldn't cancel it because it had shipped, and then being told that I should cancel because it hasn't shipped because it wasn't in stock, I finally received help from one of their customer service reps via Twitter / X. They understood my frustration, offered me a gift card to help make it right. When the item I had to cancel was $150 more because the sale ended, they honored the original price. Still very frustrated at hell was handled by their chat representatives, theyr Facebook representative (who offered to give me an INSTANT REFUND, and nothing more....), and their phone agents. Bob at Twitter/X took great care of me.

I had an amazing experience at Best Buy on South Willow Street, thanks to Kate! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She helped me with my purchases, explained payment options, and even made the return process easy and stress-free. She truly went above and beyond to make sure I was taken care of. Excellent customer service — Best Buy is lucky to have her!

I am updating my review, because I finally found out how to reach members of a customer service team with Best Buy who actually help you. I'm leaving the bulk of my original review below the "~~~~" in hopes that they can use it for training purposes or something...And because it happened, and it was frustrating. When finally reaching the customer service team through Twitter / X, I received an agent by the name of Bobby who understood my issue, offered me a $50 gift card for my time lost and frustration l. More than enough, 8 just want something showing my time was valued. Then, when I reached out to let him know the item was no longer on sale and had gone up by a $150 (which was also frustrating), he found a way to match the price that I originally had attempted to purchase it at. His service was five stars and them some. The Facebook team member who called me and offered me an instant refund, feeling that it being instant somehow compensated me for the hour and 45 minutes of time I lost trying to track my order and cancel my order and change my order... Or for not receiving the item same day as I had paid for or the next day as the email rescheduling it stated I would... Well, I feel they are a little out of touch. The agents that assisted, if you can call it that, on chat who offered nothing after misleading me, they should be given more training and more options, as should the phone agent that I spoke with. I don't complain often and I wasn't asking for anything unreasonable, but I was being offered absolutely nothing. I want Best Buy to survive, we need more brick and mortar stores to maintain in this online world. Sometimes you want to see the TV you're looking to buy in person before you buy it.. if we lose a place like Best Buy that becomes more and more difficult. It's also nice to have people with some technical expertise to go to. My experience with them throughout the years has been great, this just wasn't a good experience this time. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I've shopped here for years and years. My last 2 big screens, a $3000 65" Sony Bravia and a $2000 LG Nano have been from here. My last Soundbar was purchased here, though not the 1 I wanted. I decided Friday I wanted to upgrade that soundbar to an LG to match the TV. Current soundbar is a Vizio. I ordered the LG S70TR for $350 and selected same day delivery for $9.95. At 8:10PM I received an email it was delayed but scheduled to arrive by 9/5. On the morning of 9/6, I tried to cancel the order and resubmit, but there's no option to cancel it in their app. Weird. On 9/7, I chatted with a live agent. I was told they could NOT CANCEL my order because it was shipped. They could initiate the refund but I'd still have to return it once received. I declined because if I had to return it anyway, why not just get the refund then? I was still kind of on the fence on whether or not I wanted to keep it.. I was upgrading it for a reason, but wanted it for something going on Saturday night that had now come and gone. Today at 2:49 p.m. I receive another email letting me know my order is delayed but scheduled to arrive by Saturday 9/5.. 3 days ago. Apparently they're shipping it back in time. I got back on chat again. I expressed that I felt I was due something for this aggravation but they never offered anything in response. They simply canceled the order and told me I could now reorder it.

This is by far the worst Best Buy I’ve ever been to. I went in ready to purchase a Google Pixel 11 Pro, but the customer service I received was incredibly disappointing. I first spoke with the greeter, who unfortunately wasn’t very helpful. I then went to the phone department and spoke with Derrick, who was extremely rude and dismissive. He made me feel like I was inconveniencing him simply by trying to buy a phone. I asked about availability at other Best Buy locations, and instead of helping me, he told me, “I don’t know, just look it up yourself.” I also asked about the Labor Day deals, and he said he didn’t know what the promotions were. When he did explain the deals, he told me they were only available to Best Buy Plus or Premium members. The way he spoke to me made me feel like he was assuming I couldn’t afford the phone or wasn’t a serious customer. I completely understand that employees may not know every promotion or have every answer, but there is a huge difference between not knowing something and making no effort to help a customer. I walked into the store prepared to spend a significant amount of money on a new phone and left feeling like my business wasn’t wanted. I’ve never experienced customer service this poor at a Best Buy. Very disappointing and definitely not the experience I expected.