Best Buy Nashua

Literally no point in going into the store. I went in looking for a sound bar and there were many on clearance so I asked for one and it was out of stock and they no longer sell it, it happens. I found another and the same thing, figured I was unlucky. Found one more, and yet another no go. I asked if I could just buy the floor model and they said they they couldn't only because they still sell that product, but I was not able to order it, and they had no idea when they would order it, but they did know it was still going to be sold from them and I would need to check it periodically to see... The kicker is the tags are all electronic, and they have the ability to shut the tag off for being unavailable, so I just wasted an hour of my life finding nothing.

Whoever is in charge of hiring needs to not be in charge of hiring. The employees, while granted are college-aged students mostly, are some of the most useless people on the planet. Unfriendly, one word responses, and an inability to get proper answers for simple questions like "You sent me the email it was ready to be picked up so where is it?" 'Uh...I don't know.' *FOLLOW UP* They reached out to me about my review and spelled my first and last name wrong when it's literally on the screen. Bumped down from 2 stars to 1 star.

I was a nice store but it Seemed like the staff didn't want to help me out when I was there

After several (frustrating) phone calls and visits to the store, Matthew, a Best Buy Manager, was able to take care of the difficulty I was experiencing and couldn't have been nicer! He listened as I explained my situation, (I was told I could get a refund for something and had it in writing, but was told multiple times that wasn't possible.) Matthew listened, took my paperwork, never doubting or questioning anything I had to say. He checked in with me as he "worked his magic" so I'd know what was going on. I couldn't be more grateful. I asked if I could speak to his Manager but as it turned out, that was him, the Manager on duty. I had such a bad feeling going into the store, but thanks to Matthew I left feeling absolutely wonderful! It's refreshing to know there are still good people who take the time to listen, care and help. People like Matthew who live by The Golden Rule. Thank you Matthew! I hope Best Buy knows how lucky they are to have you!!!