matthew s
September 23, 2025
Avoid buying appliances through best buy.
Their 3rd party installers are not professional in any regard. They use ghoat companies with no repercussions if they mess up. Iv waited for an entire month for a washer and dry to be delivered and installed. I tried asking about just dropping them off and was told that will take the same amount of time as an install. Do not buy washers, dryers, refrigerators, or any large appliances unless you can take it that day. Closest warehouse is in southern mass.
Response from Best Buy
September 23, 2025
Good Evening, Matthew.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#46930" for reference. You can find us here:
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Went in to do a quick pick up for an Apple watch Ultra, and Michael made the process warm and welcoming along with quick and painless. Had a small conversation with him after completing my pick up and I feel very satisfied with my experience.
Humbie
September 13, 2025
Do yourself a favor and do not go to the South Nashua store. The salesperson flat out lied to my family and we found out later when we received our bill in the mail and at that point it was too late to return the item. Horrible service you can’t even speak to a store manager of the store over the phone and when you call you get transferred to someone over seas that you can only understand every other word. With this customer service I’m surprised that the store is still around.
Response from Best Buy
September 13, 2025
Hey there.
Thank you for your review, Humbie. We can understand how you are feeling regarding your recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/2iln9r)
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When reaching out, please mention it is regarding your Google Review 43080.
Kindest Regards,
^ Vanessa