Nicely stocked store. I usually can get what I need
best buy new store layout is the worst , text at vertical makes it extremely difficult to read
open store concept is good , horrible signage : utter useless
corporate did the worst ever job on store re-design , the morons should go visit any store and try to find any item , have fun and good luck , sheesh 🙄🙄🙄🤦 SMH
Response from Best Buy
April 09, 2025
Hello, Marshall,
Thank you for taking the time to leave us a review here on Google. We appreciate your feedback regarding the new store layout at your local Best Buy.
If you would like us to formally document your feedback, please send us a private message on social media. We would be happy to assist on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #65027140” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
With their 14 day return policy, the consumer gets screwed! I bought a GoPro 13, for vacation, 2 weeks before I left. My "waterproof" camera WASN'T, and since it was beyond 14 days, I had to sign up for their "membership" for another $49.00 to exchange it!! That's bad business!
Response from Best Buy
April 08, 2025
Hello, Paul,
I appreciate you taking the time to reach out to us regarding your return experience. I would be reaching out to someone as well if I had questions. Per our Return & Exchange policy found here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&CMP=fbss, you would have had 14 days to return the item. I would be reaching out to someone if I had questions. Let's get this reviewed and documented for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 65023603. We look forward to hearing from you.
Sincerely,
^Deysha