Jessica V
January 16, 2025
Extensive wait at pickup with one person working register, tons of employees standing around doing nothing.
Response from Best Buy
January 16, 2025
Hello Jessica,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64686247" and share your full name, email, and phone number.
Thanks,
^Vanessa
Excellent customer service A++
No one serves until asking and wait, and the sales person’s attitude was so bad and rude, no smile at all with incorrect info, having a poke face all the time, very bad purchasing experience
Response from Best Buy
January 10, 2025
HI, Lanye,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64662213 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Cam is one of the most helpful and dedicated Best Buy Workers I have ever seen. Seriously, so helpful with getting my order despite it not being at the store on time.