Best Buy Nashua

Recently my fiancé’ went in to purchase a Christmas gift the AirPod Pro 3’s. She asked for them at the counter like she was told to. The team member gave her the wrong AirPods. Then refunded her the money on her account but said it will not be there for 5 days. I had to purchase them and gave my Best Buy total member account. The team member proceeded to tell me how I should purchase the older AirPod model and to tell him the features I’m looking for because it has the same features. I told him I didn’t want that and came in to purchase the AirPod Pro 3. I have been a Best Buy total member for a long time now and normally they are awesome but this guy was awful and worst experience I’ve had with Best Buy. Why would you tell a customer they are wrong and should purchase the less expensive older model. I may consider ending my Best Buy Total membership.

While trying to return an open box tv that I picked up from Lebanon, NH. The customer service representative was not helpful with a return, not ready to listen the issue with a product, not even checking the things recorded in a Case created with the online customer service representative. Would not buy a TV again from BestBuy again.

Good selection, lots of staff available to assist.

Best Buy is great place to shop. I had a problem with my Breville Oracle touch. I had no idea that these machines were having any type of issues until I went and talk to someone on the store floor and then I decided to look online and then I discovered what I was dealing with Bottom line was surely a defective machine in which Best Buy honored my purchase, especially after I bought the extended warranty sure glad I did for those that need to know spend the money. The warranty worked out great for me twice already and Best Buy stands behind what they say good luck shopping at Best Buy. I’m a happy customer