Best Buy Nashua

Unacceptable and deceptive behavior. I do not recommend the Sony salesperson, Chris, at this store. You expect so-called “experts” to help customers make informed decisions — not attempt to mislead or swindle them. My husband visited this location because it was closer to us to see a TV in person: Sony 65" Class Bravia 8 OLED ($1,499.99). During that visit, he mentioned to Chris that another (farther) store had the same TV in open-box excellent condition for $1,083.99. After checking that listing, Chris offered to sell us the TV for $1,299.99, saying he would be there all weekend if we wanted to take him up on the offer. Although it was more than we originally planned to spend, we felt it was a good compromise and returned the next morning to accept his offer. On the way, we noticed the open-box TV we had originally planned to buy had been sold. At the store, my husband found Chris and reconfirmed the $200 discount twice, standing directly in front of the exact model we had discussed. We selected a mount while Chris went to the back to retrieve the TV. When he returned, my husband — who is very knowledgeable about tech — immediately noticed Chris had brought out the wrong TV: Sony 65" Class Bravia XR 8B OLED ($1,299.99). Assuming it was an honest mistake, my husband pointed it out. At that point, Chris claimed the TV he brought out was “essentially the same.” That is when it became clear this was not an honest error. We felt he was being deceptive and trying to pass off a different (lower-tier) model as if it were the agreed-upon TV, hoping we wouldn’t notice. We were understandably upset and prepared to leave. At that point, Lilly and Samir stepped in and genuinely tried to understand the situation and help resolve it. We truly appreciated their professionalism and effort. They brought over the manager, Jaden, who also did his best to see what could be done. While they were unable to match the original offer (which we understand), they were respectful and helpful. Ultimately, we left having missed out on a legitimate deal and feeling lied to and intentionally misled. Trying to deceive customers with a different product is completely unacceptable. Not everyone has extensive product knowledge, and customers should be able to trust that they’re receiving honest, transparent assistance — not sales tactics meant to take advantage of them.

The staff here is not helpful when asked questions (or just nowhere to be found), the store is disorganized, and the managers have a tendency to make up policies that never get posted anywhere. I’ve had multiple unpleasant experiences here, which is unfortunate because I love spending money on various gadgets. Not that I love giving Bezos my money, but you’d be better off ordering your electronics off of Amazon before setting foot in this Best Buy. RIP Circuit City

*NH Best Buy 최고입니다! 1. 인터넷최저가 (아마존 최저가 검색후 보여주면 가격 동일하게) 2. 뉴햄셔스 주 세금 없음 3. 50달러에 연멤버쉽 가입시(2주안에 무료 탈퇴가능) 인터넷에 해당제품 세일시 가격 다시 보상(구매후 2개월안에 가격 변동시) 4. 직원들이 너무 친절합니다!!! (어떤제품을 살지 고민하고 있는데 3명의 직원분들이 지나가면서 도움이 필요한지 물었고 너무나 친절했습니다. 마지막에 계산하기전까지 모든 절차와 혜택들을 너무나 알기쉽게 설명했습니다.)

Tax Free and the Best Place to buy most electronic stuffs, including the High End stuffs, too!