Best Buy is one of the few electronics stores standing. Though it has changed the way they do their business it is still a great place to obtain services and products.
HARLEEN S
October 10, 2025
Excellent service,an order which was to be picked day after,I did a walk in to pick up a day before since I was in that area and the staff was super helpful with it and this was 20 mins before closing.
I'm very disappointed in you. I bought the appliances on September 1st. They told me I would receive the refrigerator one day and the rest the next day. I received the stove 29 days later. The microwave arrived defective, so I requested an exchange, which was made on October 7th. The other one arrived defective as well. I requested an exchange again and tried to speak to the manager at Bestbuy in Nashua, but they wouldn't let me. It's very complicated. I scheduled the exchange again, and they want to deliver it to me on Tuesday (14). I informed them I wouldn't be home until after 4 p.m., and they told me I need to take the day off. But I can't. I'm disappointed and impressed with your lack of professionalism.
Michael H
October 08, 2025
Bought a laptop on sale 2 years ago, brand new. Used about 3-4 times and now won't charge or turn on. Manager even said I got a bad product but was unwilling to help me out or exchange item. Pointed me to manufacturer.
Pretty disappointed at the customer service here. For context I've never had an issue before with best buy products. Really big letdown and I'll heavily reconsider buying anything at this store again
Response from Best Buy
October 08, 2025
Hello, Michael,
Thanks for taking the time to leave a review. I can understand wanting support on your product.
We offer a 15-day return & exchange period, and most manufacturers offer a 1-Year Manufacturer's Warranty beyond that. There are also additional Geek Squad or Best Buy Protection Plans that we offer at the time of sale that can assist in a situation like this where you need repair.
If you require additional assistance regarding your repair options, please send us a private message on social media. We would be happy to look into this closer on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #53214” when reaching out on social media.