I have spent thousands with Best Buy over the years and I was refused to have my $20 merchandise returned within 21 days because they have a 14 day return policy. Safe to say I’ll be shopping Amazon or other retailers that have a more customer friendly policy. To put this situation into prospective, I am a working professional who has not had a day off until now to attempt my return. Sad to see this happen to a store like Best Buy but hey, keep the $20.
Response from Best Buy
May 14, 2026
Good Afternoon, Mike,
We absolutely understand how you are feeling after being unable to return an item after your schedule prevented you from doing so within the return window. We would love to review this situation in depth with you. Please feel free to send us a private message on social media that includes your Google review case ID: #152355.
- Facebook (https://bby.me/xNyazz)
- Twitter/X (https://bby.me/k3oDMj)
- Instagram (https://bby.me/rnaHq6)
Good price and availability on the 1.2 cubic ft microwave oven from Panasonic
Friendly and helpful staff.
Went in to purchase a new computer, believing my old one was fried, and to buy a membership which included the Geek Squad. Big shout out to Spencer who helped me choose a computer and was so patient and professional answering all of my questions and walking me through the process. Turns out I didn't need a new computer after all, thanks to Ed in the Geek Squad who was able to look at my "old" computer and after several machinations, remedied the issue. Big thanks to Spencer and Ed!!