Best Buy Nashua

Michael at the customer service desk was very helpful. I came in to pick up an online order and he sorted out my questions and provided direction.

Zero ⭐️ Very Disappointing Delivery & Installation Experience I purchased a washer and dryer from Best Buy in Nashua, New Hampshire. My delivery and installation were scheduled for today, Saturday, August 29, between 12:30 PM and 4:30 PM. I rearranged my entire day and canceled other appointments so I could be home during the scheduled delivery window. By 5:00 PM, no one had arrived, and I had received no phone call, no text message, and no notification whatsoever. I had to call customer service myself just to find out what was happening. I was then given an explanation that someone had been injured and that the delivery and installation would not be happening today. I understand that emergencies can happen. What I do not understand or accept is the complete lack of communication. If there was a problem with the delivery, Best Buy should have contacted me immediately instead of leaving me waiting for hours with absolutely no update. The salesperson at the Nashua store was good and helpful, so I have no complaint about the purchasing experience. However, the delivery and installation service was completely unacceptable. Customers’ time matters. A simple phone call or text would have made a huge difference. Instead, this was essentially a no-call, no-show, and I lost a significant part of my Saturday waiting for a delivery that was never coming. Very frustrating and disappointing experience. Best Buy seriously needs to improve the communication and reliability of its delivery and installation service.

All the employees I interacted with were very nice and helpful!

I strongly dislike this location for its very rude staff, more than half the staff are rude and act like you are interrupting their lunch break. The Hispanic girl by the phone area is the rudest of them all towards my wife and I