Best Buy Nashua

The Best Buy in Nashua is hands down one of the best stores I’ve ever visited, and it’s all thanks to the incredible customer service we experienced from two amazing associates—Anfernee and Daniel. First, Anfernee provided exceptional service while helping us with a $2,500 purchase. He answered all our questions thoroughly, never rushed us, and didn’t try any high-pressure tactics or upselling. We came in knowing what we wanted, and Anfernee respected that, focusing instead on making the process smooth and enjoyable. He mentioned the Best Buy Plus and Total memberships in a tasteful way, explaining how they could save us money in the long run, which convinced us to sign up. He even went above and beyond by checking the back for items like screen protectors and cases. His honesty, patience, and professionalism made this one of the best shopping experiences we’ve had. Later, we had the pleasure of working with Daniel from Verizon. My mom needed a screen protector for her iPhone 16 Pro Max, and Daniel was quick to assist. Inventory for this phone has been tricky, but Daniel solved the problem by placing an order for her and arranging a convenient store pick-up. He was polite, knowledgeable, and personable, even taking the time to chat with us about technology. What really stood out was how he didn’t try to upsell or pressure us into upgrading plans—something we’ve dealt with far too often in the past. His focus was solely on helping us, and it made a huge difference. While the service was fantastic, I did encounter some challenges with the store’s layout and accessibility. As a wheelchair user, navigating the store was quite difficult and, at times, frustrating. The main aisles between departments were often too narrow, with displays taking up a lot of space. Some aisles weren’t wide enough for a wheelchair to pass through comfortably, and in certain areas, like the aisle with iPhone 16 cases, there was barely enough room to maneuver. I found myself brushing against products, and turning around was nearly impossible. Reducing the amount of product on the sales floor could help make the store more accessible, though I understand that less product might affect sales. Another concern was the restroom area. The hallway leading to the restrooms felt cramped, as it was lined with product storage, making it a tight fit for even a single person, let alone someone in a wheelchair. Additionally, the handicap stall in the men’s room had a door that wouldn’t lock properly unless you lifted it due to loose screws. These issues could likely be resolved with better product management and some minor maintenance. I want to emphasize that these layout and accessibility challenges didn’t affect the overall star rating of my review because I understand that store layout and product placement are often dictated by corporate decisions, not at the store level. Both Anfernee and Daniel went above and beyond to make our visit to the Nashua Best Buy a fantastic experience. Their professionalism, honesty, and customer-first attitudes set them apart. They are shining examples of what great customer service should look like, and they deserve recognition for their outstanding work. We’ll definitely be returning to this location, even though we live closer to the Concord store, because the service here is unmatched.

anffernee is the staff member that was so patient , knowledgeable and went the extra mile getting what I wanted. I bought an ipad and he did not oush me to buy extra accessories but did let me know what was the best deal. Also Daniel from Verizon helped me alot whennhe did not even get a sale! Two exemplary employees!!

Really mediocre selection for so much space

The staff is great but the way the company advertises things is not right names on product are t cut and dry I thought I got an iPad u till I got home and realized it was a keyboard I looked at the box and the smallest letters said keyboard FOR iPad 13 yea I should have read more but I just think it should be clear in the top or specific