Best Buy Nashua

Best Buy staff in Nashua are professional. THE CUSTOMER SERVICE for major kitchen appliances is beyond horrible. "Customer Advocate": Kris Anne-Rivera is the reason we cancelled a 5k Viking range. No call, no follow through, no return calls after 7 voice messages and 5 emails. Nice title, but it should be a title like "I do nothing" " Lazy Service" and nobody knows. I work in a big corporation and they will never know. CONCLUSION A BEST BUY..EQUALS GRIEF AND NO SUPPORT!!! DON'T BUY AND BYPASS " HELL"

This Best Buy location in Nashua, New Hampshire is well known for its proximity to the Boston area, and of course the big draw is New Hampshire’s no sales tax. Because of that, there are a lot of online pickup orders, and the pickup line can get pretty busy. Patience is definitely required. Inside, it is otherwise a pretty standard Best Buy store. We once shopped for a couple of laptops in person, and it took quite a while before we were able to get assistance from someone on the floor. That said, it is hard to complain too much when you are saving a significant amount thanks to no sales tax. Overall, I am a bit conflicted. The savings are great, but service and wait times can be hit or miss.

Staff has helped me a lot in the past and present. Geek Squad were especially helpful and quick with service.

I placed a few online orders for pickup and the pickup process itself was quick and easy. The confirmation email mentioned bringing ID, but no one ended up asking for it. The only reason I’m giving 4 stars instead of 5 is because no shopping bags were provided. My first purchase was a PS5 (which was a gift), and it honestly felt awkward walking out of Best Buy holding it openly with no bag or printed receipt. I know receipts are digital now, but from a safety standpoint it would be nice to at least have the option of a bag, especially for higher-value items. My second order was much smaller (4k capture card) and again there was no bag offered. I’m not upset about it, it just felt weird and a little inconvenient, especially if you’re buying multiple items. Overall the pickup experience was smooth, but having bags available would make it feel more complete and secure. Also, PSA for anyone purchasing here: the standard return window is 15 days, not 30. However, if you pay for My Best Buy Plus ($50/year) or My Best Buy Total ($180/year), you get 60 days for returns. Definitely something to keep in mind before buying electronics.