Best Buy Nashua

Amazing customer service in the computer department! The employees are superb and very professional. Kudos to them!

I've been very happy with purchases at Best Buy. They price match anyone, including Amazon and I have their Total One protection plan which extends return time and extend warranties. Highly recommend.

Unacceptable and deceptive behavior. I do not recommend the Sony salesperson, Chris, at this store. You expect so-called “experts” to help customers make informed decisions — not attempt to mislead or swindle them. My husband visited this location because it was closer to us to see a TV in person: Sony 65" Class Bravia 8 OLED ($1,499.99). During that visit, he mentioned to Chris that another (farther) store had the same TV in open-box excellent condition for $1,083.99. After checking that listing, Chris offered to sell us the TV for $1,299.99, saying he would be there all weekend if we wanted to take him up on the offer. Although it was more than we originally planned to spend, we felt it was a good compromise and returned the next morning to accept his offer. On the way, we noticed the open-box TV we had originally planned to buy had been sold. At the store, my husband found Chris and reconfirmed the $200 discount twice, standing directly in front of the exact model we had discussed. We selected a mount while Chris went to the back to retrieve the TV. When he returned, my husband — who is very knowledgeable about tech — immediately noticed Chris had brought out the wrong TV: Sony 65" Class Bravia XR 8B OLED ($1,299.99). Assuming it was an honest mistake, my husband pointed it out. At that point, Chris claimed the TV he brought out was “essentially the same.” That is when it became clear this was not an honest error. We felt he was being deceptive and trying to pass off a different (lower-tier) model as if it were the agreed-upon TV, hoping we wouldn’t notice. We were understandably upset and prepared to leave. At that point, Lilly and Samir stepped in and genuinely tried to understand the situation and help resolve it. We truly appreciated their professionalism and effort. They brought over the manager, Jaden, who also did his best to see what could be done. While they were unable to match the original offer (which we understand), they were respectful and helpful. Ultimately, we left having missed out on a legitimate deal and feeling lied to and intentionally misled. Trying to deceive customers with a different product is completely unacceptable. Not everyone has extensive product knowledge, and customers should be able to trust that they’re receiving honest, transparent assistance — not sales tactics meant to take advantage of them.

The staff here is not helpful when asked questions (or just nowhere to be found), the store is disorganized, and the managers have a tendency to make up policies that never get posted anywhere. I’ve had multiple unpleasant experiences here, which is unfortunate because I love spending money on various gadgets. Not that I love giving Bezos my money, but you’d be better off ordering your electronics off of Amazon before setting foot in this Best Buy. RIP Circuit City