Best Buy Nashua

I recently purchased an open box TV online from the Nashua, NH location. It was already on sale, but the open box version was almost $400 less. Due to the size of the box, I needed to rent a vehicle to pick up this 77" monster, as delivery wasn't available on this open box ite,. At pickup, the person bringing out the TV box, had a part of the stand in his hand . I questioned him about this random loose piece, but I was assured that the TV was in excellent condition and included all the original accessories. Sure enough, I got home and I was missing a major part of the pedestal stand as well as the user manual. I reached out to Best Buy online, and was told that a team member from the store would reach out to me shortly. FOUR HOURS LATER, and I STILL haven't heard from anyone. And adding insult to injury calling the store number listed only allows you to speak to a national help desk, not a person at the store. There doesn't appear to be any way to reach someone at the store on the phone. I'd normally just return the item, but I'd be looking at another $75 to rent a truck to bring it back to the store... VERY FRUSTRATING...!!!

I came to this Best Buy before Christmas because my mom was buying me a CarPlay system for my car as a gift and I knew exactly what I wanted. I’ve already done all the research of exactly what I wanted. I went to the store went to grab it a worker came up to me asking what I was looking to get and I told him I was looking to get what I have in my hands and he said do you even know what that does and I said yes I already looked it up. He’s like you are aware that it does not play music, correct? Which I said, yes, but I lied because I know in fact that the system I was getting was able to play music it’s not the reason why I was getting it, but it does indeed play music. It felt like the worker was trying to Get me to not buy it in on top of that. He is not educated at all on the section that he works on. He should not be going up to customers giving them false information about a product. And going to check out it is pretty annoying how hard they try to push you to get a Best Buy credit card. I do not shop at Best Buy whatsoever. I only came there for one product and I said that to the worker at the cash register, but he kept on trying to get me to get the card, but I told him multiple times. I was not interested when a customer says no I’m not interested the first time you shouldn’t keep on pushing I get that’s how jobs are. I’ve worked in Retail But every retail worker should know there’s a limit to how many times you should ask before you start pissing off. Once or twice, maybe OK but once it gets over five times of saying, are you sure you don’t want this card and then trying to explain more benefits when I already said no I’m not interested that is pushing. And I know it’s not the cashier’s fault it’s most likely the company pushing him to do so because I have had companies get mad at you if you don’t have enough point of people signing up for a certain thing is the stupidest thing ever. So this location needs to retrain their employees about certain products if they’re going to be working that section and they need to stop pushing the cashiers to push people to sign up for stuff that they do not want to sign up for

Employees were great but they clearly need more employees. Place was crowded and checking out took forever with a HUGE line

Amazing service and a great value for what I was looking for