Ammiel was friendly and very assistive, was able to find us the laptop that we needed out of only 2 available! Grateful for great customer service!
Everybody here is nice and asks for help when we look lost (lol).
Improved since the last time I was here. I like what I saw here. I recommend.
My family and I have been buying things from Best Buy for a long time even after the advent of Amazon. I recently purchased a computer mount for $35. Well, I understand that their return policy states 15 days (which is ridiculous in and of itself.) but I had left on a business trip and tried to install it when I came back. That’s when I realized the mount would not work for what I wanted. On 4/17, which was only 17 days later I went to go return it at which point I was told we can’t return this even with a penalty or restocking fee. This was absolute ridiculous to me while I understand I would not get full price, there was nothing wrong with the mount. I don’t want it at my house so I ended up leaving it there for free which was probably a dumb idea, but it was out of sheer frustration. Best Buy has lost me and my family has a customer over a $35 return. I will be using Amazon from now on because their return policy and frankly their customer service is much better.
Response from Best Buy
April 17, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your frustration with not being able to return your purchase. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 142733 in your message to us.
X: https://bby.me/yFVTaC
Facebook: https://bby.me/LqrZiA
Instagram: https://bby.me/HriI2b