AVOID THIS BUSINESS ENTIRELY! bestbuy.com refuses to honor their own price match guarantee policy. Support on X is no help. Geek squad is a scam and will literally refuse to help/support products purchased under their program. Do not even waste your time attempting to work with Best Buy.
Horrible. I purchased a Apple Watch and did curbside pickup. I went got the watch, went to the mall and the went back home hoping to enjoy opening my new Apple Watch 11. So I got home and when I open there was no watch I had only the charger. I went back to the store and complained with the supervisor he did not help me at all. In fact he said that he looked at the cameras no one stole but he said to me oh, I says here that you activated in your car. Which I was like that’s impossible. So I told him ok so give me a new or my money back he said no I can’t you have to create a case number or how do I know if you didn’t still. So I said ok I’m going to the police. So I did! The Nashua police helped me a lot. The same day I went and got the watch.
Response from Best Buy
April 30, 2026
Hello Abikeila ,
Thank you for your feedback. We are incredibly sorry to learn of the frustrating experience you had, both with the missing item and lack of support. We're glad to know this was ultimately resolved, however we certainly wish your interaction had been more positive overall and appreciate you bringing this to our attention.
So that we can formally document your concerns, please reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. In your details, be sure to mention your Google review 147304.
Great service. Got my kitchenaid appliance for my new home. Very helpful team and they guy who helped me load my stuff was amazing
Always impressed by the friendly staff and the wide selection of electronics! It's my go-to spot for anything tech-related, and I appreciate how knowledgeable everyone is. Just wish they had a bit more variety in some of the accessories!