Alison P
September 16, 2025
Found one guy asked for help got about 1 minute of his time when another staff asked him something and he walked away left me standing...
Response from Best Buy
September 16, 2025
Hello, Alison,
Thanks for taking the time to leave your feedback. When we go into a local store, we expect to receive excellent service as well, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/5t0net), Twitter/X (https://bby.me/obdxx8), or Instagram (https://bby.me/nlilzl). Please reference Google Review #44214.
ashok v
September 09, 2025
I drove 50 miles to Best Buy Portsmouth to pick up an “open box — excellent” item). It was scratched, incomplete, and unacceptable. I refused to take it home and returned it immediately at the store. The manager acknowledged the return but never restored the promotional certificates I spent time earning. This isn’t about money for me — it’s about principle. Best Buy: you can’t treat customers like this and expect to walk away.
Response from Best Buy
September 11, 2025
Hello, Ashok,
Thank you for sharing your experience. We understand how frustrating it is when an open-box item isn't in the condition you expect. We pride ourselves on offering great deals on these products, and it's certainly not our intention to misrepresent their condition. We appreciate you bringing this to our attention.
To look into this further, please send us a private message or DM on Facebook: https://bby.me/y32xxh, Instagram: https://bby.me/woqzz9, or Twitter/X: https://bby.me/l9pnt3, with your order details and any questions you have. Be sure to mention your Google review 42056.
We'd be happy to help!
Take your business elsewhere. Tried to buy a new cell phone. Agreed yesterday to buy on 9/4 but had to back up old data. Store associate set phone aside with my name on it and told me no problem with the rebate offer of $250 and $200 gift card promotion. Came back today 9/5 to pay and trade in my old phone. The promotional credit expired and they would not honor the terms of the verbal agreement even though they were still advertising the promotion and made verbal promises to complete sale under those terms. Best Buy is totally at fault for misleading the customer.
Store manager was incredibly condescending.
Store provided misleading information causing me to lose out on $250 in trade credit and also caused me to miss out on a similar offer at Amazon for $200 in gift cards.
EDIT: to clarify this was entirely an issue of Best Buy associate advising me to come back and complete the sale the next day and that he would have no problem providing the rebates and gift cards on the new Pixel 10, which upon my return he could not. Then told by manager to leave store and that I had no documentation to support this claim. I have tried multiple times to contact Best Buy customer support (India) and corporate but am not being treated fairly.
Response from Best Buy
September 05, 2025
Hello. Greg,
Thank you for leaving us a review. I can certainly understand wanting clear communication about a phone trade in, especially given the offer was available at the time you inquired about purchasing a new cell phone. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #39860” when reaching out on social media.
Thank you,
^Ruby
Completely screwed me on an order that we needed for a specific video shoot. Ordered with plenty of time to spare, then the day it was due the order was cancelled because of “verification” issues. Absolutely wrecked my timeline and caused me to drive 3 hours to another store (not Best Buy). I should’ve just ordered on Amazon, would’ve been in the next day. No one in the store cared at all to help and I have a $5k hold on my credit card that they are saying “will go away in a few days”… This is why these places are closing left and right.
Response from Best Buy
August 26, 2025
Hello, thank you for taking the time to leave us a review here on Google. I also expect my orders to arrive during the timeframe indicated when the order was placed. We would love to make sure that your experience with this order is documented for internal feedback on our corporate servers. Can you please reach out to us on Facebook (https://bby.me/pmain3), Twitter/X (https://bby.me/8loz50), or Instagram (https://bby.me/zlql9k) with more information about your experience? Please begin your message with "This is regarding my Google Review #35315".
Regards,
^ Josh