Best Buy Portsmouth

Buyer Beware: Scheduled Appliance Delivery Cancelled at the Last Minute Buyer beware when relying on delivery dates scheduled by Best Buy. We purchased an appliance from Best Buy specifically because of a delivery date that worked with our schedule. The delivery was arranged six days in advance, and we chose Best Buy over other retailers — even at a higher price — because that delivery timing was important. However, the evening before the scheduled delivery, just before the scheduling service closed, we received an email stating that the delivery would not happen the next day after all (and wouldn't until another week goes by). By that point it was far too late to make other arrangements or purchase elsewhere. Changing a scheduled delivery at the last minute creates significant disruption for customers who plan their schedules around these appointments. If delivery dates cannot actually be relied upon, they should not be presented as scheduled at the time of purchase. This was our first, and last, appliance purchase with Best Buy.

Placed a $2K online order for pickup. A few days before it was to be available they cancelled the order with no communication or explanation at all.

I recently ordered a laptop and Best Buy canceled it on their end. When I tried to resolve the issue and repurchase the laptop for the original on sale price the manager whose name is Ryan gave me a hard time and would not help resolve the situation. I called Best Buy support and they said that the store manager would resolve The order and make it the on sale price. I even told the manager that and he didn’t care. Don’t bring your business here.

The worst customer service company in the world. No response from anyone. Promises made and broken just as quick. I will never do business with any Best buy store again. The Store in Newington, New Hampshire is one of the worst. no customer service at all. Not even common courtesy. the agents on the phone from some south asian country told me to go to the store to solve my problem.Then she hung up on me. Been there and done that. Service Order # 0535-250210-97177 Purchased 07/25/2025 Check in Agent: SAM Fix it, Replace it, or better yet, Give me my money back.