Best Buy Portsmouth

I bought a laptop at Best Buy on Monday. The sales person was very knowledgeable and very helpful. However, I left my new laptop and my old one for the data transfer. There was no one in the tech room to do the transfer. They have a real problem with staffing the Geek Squad. Therefore, nobody contacted me to say it was going to be longer than two or three days. No one contacted me to say they were having trouble getting to the job. No one contacted me to say would you like to bring it in next week instead? This is poor customer service. You don’t just leave your customers in the dark for a whole week. Best Buy needs to take a look at how they run their Geek Squad. They need to hire more people. They need to do it ASAP. And they need to, at a minimum, notify their customers about what’s happening. Nobody likes to have no information, especially when the Geek Squad has your old laptop and your new laptop.

I am writing to express my disappointment with my recent experience at one of your Best Buy stores. Last night, I visited the store at approximately 6:50 PM, knowing that it closes at 8:00 PM. I intended to purchase a bundle of kitchen appliances and was hoping to receive guidance from a staff member regarding product selection and available deals. Unfortunately, after waiting for about 10 minutes with no assistance, I approached the front counter to ask for help. I was told that all appliance specialists had already left around 6:30 PM. This was quite surprising and frustrating—if the store remains open until 8:00 PM, I would reasonably expect that knowledgeable staff would still be available to assist customers in major departments. I was then told I could “come back tomorrow,” which is not a practical solution given that I had already made a 25-minute trip specifically for this purpose. Eventually, a staff member from another department (gaming/TV) came over, but he informed me that he could only help place an order if I already knew exactly what I wanted. At that point, I explained that if I were ready to place an order without guidance, I would have simply purchased online rather than coming into the store. When I asked to speak with a manager, I was told that the manager was not available. With no meaningful assistance offered, I ultimately left the store without making a purchase. To make matters worse, as I was about to leave, a staff member at the door—who had earlier suggested I return the next day—asked if I had purchased anything. When I replied that I had not, due to the lack of knowledgeable staff in the kitchen appliance section, he laughed and responded, “Unfortunately, we do not.” I found this reaction unprofessional and dismissive. It did not feel like appropriate customer service and only added to an already frustrating experience. I have been a Best Buy Total member since 2021 and have always trusted your brand and products. However, this experience was extremely disappointing and does not reflect the level of service I have come to expect. Keeping the store open without ensuring adequate staffing in key departments undermines the customer experience. I hope you (Michael Sargent, the store manager) will take this feedback seriously and review staffing practices to ensure customers can receive appropriate support during posted business hours. Thanks

They were so helpful, unfortunately didn't have what I wanted in stock but were very attentive and knowledgeable

It can get confusing and the nearest guy always has to find another guy.