Best Buy Portsmouth

I love it 😀 was so good

Very unhappy, do not recommend, avoid at all costs. They break your devices and you have to buy new ones! I brought my iPhone in for a battery swap at the Geek Squad. Afterwards I could no longer hear people calling with the ear speaker on the phone. They had damaged the speaker doing the battery repair. Tried to call the store 6 times. No one picked up. Kept getting transferred to corporate customer service- who were no help at all. Spoke to two different people and they told me two different things. Had to drive the 45 minutes back to the store for the 3rd time that day. Geek squad kid said there were no open appointments and there wasn’t a repair guy to do the fix anyway, he had left for the day. Kid ran diagnostics, the ear speaker failed the test as expected. Kid told me they didn’t have any of those speakers in stock and that it would be weeks before they got one in. I am traveling internationally this week and could not be without a working phone. Asked for a manager. The manager refunded the $90 I paid for the new battery. Today I spent 3 hours at Verizon Wireless getting a new phone. The poor service I received from your geek squad cost me a $1000 for a new phone.

When people call your store they are calling for a reason. If they could find the information on the website they wouldn't have to call. Stop using AI to waste our time and ruin the planet while offering an absolute horrible experience to your customers and doing nothing but pissing them off. An AI chat bot has never been helpful or useful. Will never spend money at a company who wastes my time like this.

I just went in to buy a laptop. I was credit card in hand ready to purchase, but the salesman was hounding me about joining their reward program. I politely said no several times Then he proceeded to tell the other salesman I guess she just doesn’t want to save money to which I said .. Now you’re being rude and he STILL persisted. It was over the top pushy so I walked out . You just lost $1,000 sale