The automated answering service is a waste of time. And when you do get to a person, they don't know how to transfer you to customer service.
Response from Best Buy
April 21, 2025
Hello and thanks for reaching out on Google, Frank.
We understand the frustration when you have trouble reaching our customer service teams over the phone. For assistance, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 65063037.
Kindly,
^Graham
Researched Apple Macbook for upgrade myself: fair prices, ordered online; arrived promptly & well packaged
Went to the store when it opened at 9am. It was understaffed, and there was only one employee in the laptop section. He was taking care of one person and there were 3 others waiting, including me. He was very helpful when I finally got to talk to him, but it took almost an hour to purchase the laptop I had researched and picked out. I could have bought a new car faster than that.
Response from Best Buy
April 09, 2025
Hello,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. I understand your frustration with the time it took to get assistance.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65025510 as reference. We look forward to hearing from you.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian