Frequently Asked Questions About Best Buy Portsmouth
How do I check product availability at the Portsmouth Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Portsmouth Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Portsmouth stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Portsmouth Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2350 reviews)
Leanne E
October 04, 2025
5 out of 5
I wasn't impressed at first but once an employee spotted me it was smooth sailing. Thank you for being prepared and kudos on actually knowing what you're doing (especially the nice lady that was at the register Thursday late morning) you saved me many headaches. I didn't have to search for anything or even carry it they had most of it at the register.
Bryan E
October 02, 2025
5 out of 5
Easy location to get to and stuff is actually in stock.
Maria H
September 29, 2025
1 out of 5
Very very disappointing!! I drove 30 min to returnsomething. Phone dept bald clerk told me I would get a gift card. I waited 45 minutes. Then left. I drove anIther 30 min gain to return it. The clerk told his manager he didn't say that. I am a best buy memberas well. So I won't be for long. Bad customer service
Adnan H
September 28, 2025
5 out of 5
I have to say that the guy which name is Phill is very good at his job and helpful a lot, helped me to return my laptop and explained it to me differences between lenovo and macbook air.
Keep this guy working forever because he is so pleasant and loves what he's doing