Best Buy Portsmouth

I placed an order online for an open box in store pick up. Order was confirmed and said it would be ready in an hour. My drive was an hour so it was perfect. I arrived at the store early to look around and check on the order not rushing the staff. They said it wasn’t ready yet. So I left the store and 5 minutes later I received a notification that my order was canceled. I could not re-order the item and customer service does absolutely nothing to help, provides unclear answers and just ends my chat when I push for the reason for cancellation and if the store has it. In person store was even less help and did not know what to tell me other than the order was cancelled. I even signed up for their worthless credit card to do it. Next time I’ll just pay more and wait rather than deal with this archaic place.

so dissappointed in the customer service that I got from Alex at the front desk was lied to about an appointment to have a remote start installed in my car on 12/4 tech called in sick I drove 1 hour to the store only to find out that it couldn't be done that day reschedule for 12/10 drove back to store another 1 hour drive only to find out they never put me on schedule and that my parts were no longer in store asked to see a store manager and another sales person came over saying he was the supervisorfor the store no help stay away from this store too many GAMES

Drove all the way here, online said they had some Edifier speakers in stock. They didn't. It was fun looking around at the TVs but in the end a waste of time.

I visited the Best Buy brick and mortar store to purchase some ssd and ram upgrades for my desktop computer. Best Buy had exactly what I needed, and at prices as low or lower than that online mega-seller site. Similarly, Best Buy also had some adapter hardware that I also need for my upgrades. In the future, it is likely I will check Best Buy first before wasting time shopping online.