Best Buy Portsmouth

Completely screwed me on an order that we needed for a specific video shoot. Ordered with plenty of time to spare, then the day it was due the order was cancelled because of “verification” issues. Absolutely wrecked my timeline and caused me to drive 3 hours to another store (not Best Buy). I should’ve just ordered on Amazon, would’ve been in the next day. No one in the store cared at all to help and I have a $5k hold on my credit card that they are saying “will go away in a few days”… This is why these places are closing left and right.

First choice for tech products!!

I purchased an 'open box-condition excellent' TV from the Portsmouth, NH store. It was 6 months before I got around to installing the TV at our condo in Vt. When I went to install it, there was no power cord or remote. Best Buy tells me that I am responsible to check for all items within something like 30 days and won't make this right. It is impossible to reach the store directly. Customer Service is just horrible!!! Never buying from Best Buy again. As a follow up, a customer service rep, through on line chat, scheduled a follow up phone call from the store manager within 2 hours of the chat. It's 4 hours and counting with no phone call. Actually, let me up date it to 24 hours and still waiting. Let me update that again, 26 hours and now I'm on a 2nd supposed follow up call list. The last agent suggested that I drive to the store to speak with the manager. It's 2 1/2hrs away!!! I don't know where the disconnect lies, with customer service or the store itself, but talk about a store that is doing a great job of losing customers! I'm thinking that maybe since I supposedly have a 1 year warrantee, that I should call up and say the TV is not working. No picture...and when the technician comes to the house, just tell him/her that I installed the TV with all the pieces provided! Please fix it! The idea that the customer needs to take responsibility for ensuring that the store properly packed the box, and that the store cannot be contacted directly is absurd! I wish I could take away the 1 star that I gave Best Buy.

I had notifications turned on via the Best Buy app for a particular collectors edition of an upcoming video game, I got the notification that it had become available and when I went on the app to order it a message popes up saying it wasn’t available via the app and I had to go to the store to order it. I immediately left my home and drove to my local store and was told that they had one available in stock, I immediately said I’d take it. The employee I was working turned around and said I could not purchase it because it’s release date wasn’t for another week, I responded with I understood that but wanted to pre order and or put a hold on it to insure that I received the item, long story summed up the manager refused to let me reserve it and then told me to show up on the release date and hope for the best. I somehow have a feeling that when I go on the release date it’s somehow already going to be reserved and me taking time off from work to go and hopefully pick it up is going to be for nothing. Update: I went through quite the process to try and talk with customer service, I don’t have social media so had to use the wife’s which was a process in itself. After communicating with customer service back and forth I have reached no resolution at all. They have the item in stock and refuse to let me reserve or place a hold on said item. There excuse is the computer won’t let them hold the item. Personally I wouldn’t care if they just put a sticker with my name on it but apparently that’s too much to ask. If there was an option to leave negative stars I would. I wish there was a way of contacting the store’s general manager because they might just set it aside. Final update: today was the release date for the game, took time off work to be sure to be the first in line to pick it up. Lo and behold someone ( I’m assuming an employee) managed to purchase it before doors opened. This whole situation has been the most unprofessional and frustrating experience I’ve ever had. I will never and I mean never buy a single thing from this store or any other Best Buy ever again. Customer service is a joke and they just don’t care about customers anymore. I’m done with them.