Best Buy Portsmouth

I purchased a laptop and Chris was great answering my questions andmaking sure I purchased the right one according to my needs. Owen, in the Geek Squad Department, was exceptional. Friendly and very knowledgeable! He answered my questions before I could ask them. It was a great experience!

Very disappointed.. our son’s birthday is coming up in July 4th and he’s turning 6 and wants a video game system because his big brother is a gamer (computers mainly), so we decided to get him a Nintendo Switch as that is one system we do not have yet. I went on Best Buy’s website and ordered one for pick up at the Portsmouth store as we live in Portsmouth. At the same time I received one email thanking me for my order letting me know that it would be ready for pick up the next day, and a separate email telling me my order was cancelled!!! When I opened the email it informed me that it was cancelled due to “purchase limit abuse”… I was shocked since this was the first switch we had ever bought or even attempted to buy, so I went on their online chat and spoke with an associate. He looked into it and confirmed that I have only ever bought one unit but because the company takes it so serious about over purchasing this item there was nothing he could do!! I was appalled, he then asked if maybe someone in my family ever used my card for one I told him no not this card not any card of mine and he apologized again stating there was nothing that could be done. This is disturbing to me that a company can do something like that for ZERO reason and not even be able to fix THEIR mistake.

Great service and help finding the right laptop

I had an amazing experience at Best Buy thanks to Chris D. From the moment we started talking, it was clear he’s full of knowledge and truly passionate about helping people. He answered all my questions with patience and clarity, making sure I understood every detail before making a decision. What really stood out was how genuine and approachable he was—not just as a professional, but as a person. Hearing a bit of his life story was incredibly inspiring, and it made the entire interaction feel more human and heartfelt. Chris went above and beyond, and it’s rare to come across someone who combines technical expertise with such warmth and authenticity. Highly recommend asking for Chris D. if you stop by Best Buy—you won’t be disappointed!