Katie M
September 22, 2025
Elderly couple buys a television and pays to have it installed correctly by Geek Squad. Geek Squad knowingly installs when internet service is having an outage saying there will be no problems and leaves. Elderly couple cannot get the tv to work and cannot get Geek Squad to come back to fix. Elderly couple asks internet service to help out of frustration and because Geek Squad would not return to help! Geek Squad did not program remote correctly. Best Buy will only compensate a small portion to elderly couple because Best Buy says it is labeled a ‘small issue.’ For elderly couple waiting hours to use their new tv, it was not a small issue. Bye, bye Best Buy!
Response from Best Buy
September 22, 2025
Hello. This is far from the experience we aim to provide to our customers, and we appreciate you bringing this to our attention. We would be happy to look into. To do so, please send us a message on Facebook (https://bby.me/9txlv9), Twitter/X (https://bby.me/nws3pf), or Instagram (https://bby.me/c1w9tk). Please also include Google Review number 46437. Thanks!
Alison P
September 16, 2025
Found one guy asked for help got about 1 minute of his time when another staff asked him something and he walked away left me standing...
Response from Best Buy
September 16, 2025
Hello, Alison,
Thanks for taking the time to leave your feedback. When we go into a local store, we expect to receive excellent service as well, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/5t0net), Twitter/X (https://bby.me/obdxx8), or Instagram (https://bby.me/nlilzl). Please reference Google Review #44214.
ashok v
September 09, 2025
I drove 50 miles to Best Buy Portsmouth to pick up an “open box — excellent” item). It was scratched, incomplete, and unacceptable. I refused to take it home and returned it immediately at the store. The manager acknowledged the return but never restored the promotional certificates I spent time earning. This isn’t about money for me — it’s about principle. Best Buy: you can’t treat customers like this and expect to walk away.
Response from Best Buy
September 11, 2025
Hello, Ashok,
Thank you for sharing your experience. We understand how frustrating it is when an open-box item isn't in the condition you expect. We pride ourselves on offering great deals on these products, and it's certainly not our intention to misrepresent their condition. We appreciate you bringing this to our attention.
To look into this further, please send us a private message or DM on Facebook: https://bby.me/y32xxh, Instagram: https://bby.me/woqzz9, or Twitter/X: https://bby.me/l9pnt3, with your order details and any questions you have. Be sure to mention your Google review 42056.
We'd be happy to help!