header_logo

More to Explore

Frequently Asked Questions About Best Buy Portsmouth

How do I check product availability at the Portsmouth Best Buy?
How do I check my order status?
My local Portsmouth Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Portsmouth stores’ holiday hours?

Recent Reviews

4.0
(2344 reviews)
Katie M
September 22, 2025
1 out of 5
Elderly couple buys a television and pays to have it installed correctly by Geek Squad. Geek Squad knowingly installs when internet service is having an outage saying there will be no problems and leaves. Elderly couple cannot get the tv to work and cannot get Geek Squad to come back to fix. Elderly couple asks internet service to help out of frustration and because Geek Squad would not return to help! Geek Squad did not program remote correctly. Best Buy will only compensate a small portion to elderly couple because Best Buy says it is labeled a ‘small issue.’ For elderly couple waiting hours to use their new tv, it was not a small issue. Bye, bye Best Buy!
Response from Best Buy
September 22, 2025
Hello. This is far from the experience we aim to provide to our customers, and we appreciate you bringing this to our attention. We would be happy to look into. To do so, please send us a message on Facebook (https://bby.me/9txlv9), Twitter/X (https://bby.me/nws3pf), or Instagram (https://bby.me/c1w9tk). Please also include Google Review number 46437. Thanks!
Kayla J
September 18, 2025
1 out of 5
Very inattentive staff.
Response from Best Buy
September 18, 2025
Hello, Kayla, Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one. I can understand wanting attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #44969” when reaching out on social media. Thank you, ^Ruby
Alison P
September 16, 2025
3 out of 5
Found one guy asked for help got about 1 minute of his time when another staff asked him something and he walked away left me standing...
Response from Best Buy
September 16, 2025
Hello, Alison, Thanks for taking the time to leave your feedback. When we go into a local store, we expect to receive excellent service as well, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/5t0net), Twitter/X (https://bby.me/obdxx8), or Instagram (https://bby.me/nlilzl). Please reference Google Review #44214.
ashok v
September 09, 2025
1 out of 5
I drove 50 miles to Best Buy Portsmouth to pick up an “open box — excellent” item). It was scratched, incomplete, and unacceptable. I refused to take it home and returned it immediately at the store. The manager acknowledged the return but never restored the promotional certificates I spent time earning. This isn’t about money for me — it’s about principle. Best Buy: you can’t treat customers like this and expect to walk away.
Response from Best Buy
September 11, 2025
Hello, Ashok, Thank you for sharing your experience. We understand how frustrating it is when an open-box item isn't in the condition you expect. We pride ourselves on offering great deals on these products, and it's certainly not our intention to misrepresent their condition. We appreciate you bringing this to our attention. To look into this further, please send us a private message or DM on Facebook: https://bby.me/y32xxh, Instagram: https://bby.me/woqzz9, or Twitter/X: https://bby.me/l9pnt3, with your order details and any questions you have. Be sure to mention your Google review 42056. We'd be happy to help!

About Best Buy Portsmouth

bestbuy.com