Tried to call my local store and got the national call center. They wouldn't give me a the number of the store near me, pretty ridiculous. Taking my business to Microcenter from now on.
Response from Best Buy
October 08, 2026
Hello!
We understand how frustrating it can be when you're unable to get the information you need. Our goal is for every customer to have access to helpful, knowledgeable support whenever they reach out to us.
We understand how important it is to be able to reach someone when you have questions or want to reach out to your local store.
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Be sure to mention your App Review number, #232470, in your message. Thank you.
I was able to find what I needed easily enough but no one offered any assistance.
Peter D
September 29, 2026
I purchased a TV which was supposed to include a bonus item sent by email. Apparently, the store forgot to add that item to my order, and nobody at Best Buy Support could help me. They said I was right, but they said they couldn't help me. Far from a great experience.
Response from Best Buy
September 29, 2026
Hello,
Thank you for taking the time to share your feedback with us. We can understand expecting the bonus item for your purchase, but having this be missed, wouldn't be welcome. We'd like to review this further with you to determine what options we may have to assist.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/F9Bgdp), Twitter/X (https://bby.me/uykqfQ), or Instagram (https://bby.me/2IhIPb), and mention your "Google review 228079".
Avoid their Geek Squad if you’re coming from Apple. The management of their Geek Squad is terribly awful. Completely mismanaged. Don’t waste your time and just go to the Apple Store directly.
Response from Best Buy
September 26, 2026
Hello,
We can understand wanting a service experience that feels organized and meets your expectations
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
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Please be sure to mention your review, #226984.