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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3625 reviews)
Zolgalys S
August 08, 2025
5 out of 5
Customer service is really good.
Zachary S
August 02, 2025
5 out of 5
I stopped by Geek Squad to inspect parts of my first computer build. He found that my computer parts were not damaged at all and suggested that I finish my build. This motivated me to put the rest of my computer together and I got it working on my first try.
CrazyMad
August 02, 2025
5 out of 5
Comfortable inside (hot day), friendly, knowledgeable staff, good offer of different products, check out s staff was genuinely interested in customers and held a good conversation with me as I was checking out. Will easily go back again.
Gladys M
July 31, 2025
1 out of 5
HORRIBLE service… went to purchase a computer. Got jerked around … although they appeared to be on thier phone they were all busy and when I finally insisted I needed help and had been waiting a young guy came but was no help. Step it up with your hiring Best Buy… I’ll never shop there again. Salem NH store👎 rude employees
Response from Best Buy
July 31, 2025
Gladys,
Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores. I regret to learn this was not the case.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/7i35pv), Twitter/X (https://bby.me/njb3nm), or Instagram (https://bby.me/wbowq9). I’d recommend sending a private message or DM. Please include Google Review 23061.
Regards,
^ Kristy