Germaine R
October 14, 2025
Rachel and Aiden were amazing great customer service good people
I got great assistance from Reynaud and Nathan of Geek Squad
I came in looking for bookshelf speakers for a record player I bought. I did some research prior and pretty much knew what I needed in general. I walked in and talked to an associate who (after I told him the specific model player I have) first told me to look into bluetooth speakers (this record player is not bluetooth, good thing I did research). And then, he proceeds to tell me I need a stereo set and a set of separate speakers in order to make it work - which could have costed me over 500$ or more. I ended up ignoring him and got my own set of powered bookshelves speakers, which work fantastic, without any stereo at all, and for 150$! Make sure you to do your research before coming here, as I could have spent way more than double what I needed to if I had listened to this “audio specialists” advice. Bad customer service, I expect to be helped based on my needs, not scammed into buying something I didn’t need. It would have been perfectly fine if he just said “sorry, i’m not exactly sure”, rather than simply pointing me in the wrong direction.
Response from Best Buy
October 05, 2025
Hey there, Foster,
We understand your concerns with not receiving quality customer service during your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/igcs6g), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #52044"
Never showed up for an install appointment. No communication. They completely didn’t care that we took the day off from work so we canceled the order. No apologies, etc,.