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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3822 reviews)
saadi a
October 24, 2026
5 out of 5
I went in during an extremely busy time (morning of a much anticipated iPhone release) and Jeff along with Hari resolved a major issue with my carrier service. Jeff was magnificent and at any moment could have just told me to resolve the issue I created myself and to return, but instead took time during store opening hours to make sure I was able to walk out with my device with no issues. Hari also provided support and at no point did I feel as though they were going to come short. They were also very friendly and extremely personable, it reassured me they were there to provide great service and not just trying to get on with their day!
Magnificent experience and will return for my next upgrade. Made my whole week as I received e-mail notifications with order issues, but in the end they figured it out!
Arsalan K
October 23, 2026
5 out of 5
Jonathan from the Meta glasses section was not only super helpful but an expert at his job! Need more people like him at all Best Buy!!!
Emely S
October 23, 2026
5 out of 5
Jaiden fue un vendedor muy amable muy profesional que siga así en el futuro
Juruby C
October 22, 2026
1 out of 5
The employees have a terrible attitude; you ask them about a product and they ignore you.