Best Buy Salem

Unprofessional and non-helpful staff. Worst experience.

Disappointing Experience and Unprofessional Treatment at Best Buy. I recently visited Best Buy at 290 S Broadway in Salem, NH, to purchase an open-box ASUS Vivobook Pro 15 OLED Laptop in “excellent” condition. As a Best Buy Plus member, I trusted the store after confirming the laptop’s availability over the phone and made the hour-long drive from Boston. Unfortunately, my experience was severely disappointing and marred by a lack of professionalism, poor customer service, and a disturbing sense of disrespect from some of the staff. Upon arrival, I immediately noticed that help was hard to find. After waiting for assistance, I spoke with the store manager, Max, and requested his help. However, after another 5-10 minutes of waiting, a staff member finally brought out the laptop, but she initially told me it was unavailable despite the prior confirmation over the phone. She reluctantly agreed to double-check and retrieved the laptop, but I soon discovered it was missing essential accessories, including the charger, which should have been included with an “excellent” condition product according to Best Buy’s policies. Best Buy’s official conditions for open-box items state that products in “excellent” condition are expected to include all original parts, packaging, and accessories. When I pointed this out to the employee, she consulted with her manager, Max, who decided to downgrade the laptop's condition to “fair” without adjusting the price. According to the store’s app, an “excellent” condition model was priced at $839.99, “good” at $794.99, and “fair” at $749.99. Despite reclassifying the laptop as “fair,” Max refused to lower the price accordingly. When I brought this discrepancy to his attention, he responded through his staff member in a rude and dismissive manner, instructing her to tell me, “If they don’t want to buy, keep it inside and let them go.” This unprofessional behavior and indirect communication were both disrespectful and, frankly, traumatic. This experience left a strong impression of unprofessionalism and a lack of customer respect from Max and the staff. It’s disheartening to see such treatment from a store I’ve supported for years. I urge Best Buy to address these service issues and ensure that their staff upholds the company’s standards. Customers should not have to deal with inconsistent information, unprofessional behavior, or dismissive attitudes. Until I see improvements, I cannot in good conscience recommend this location.

No one stopped to help within the 30 minutes so I left and didn't buy a printer because I couldn't decide on the purchase.

This review pertains to service I received today from Adam who sells cell phones and gets them up and running. Adam really knows what he is doing and he cares about his work and his customers. I came into Best Buy today expecting a poor experience based on past experience but was pleasantly surprised when Adam got me up and running on a new cell phone with new service. No one could have been more efficient and proficient that Adam. I wish Best Buy had more employees like him...he is top notch. Because of him I would consider doing business with Best Buy again in the future.