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Frequently Asked Questions About Best Buy Salem

How do I check product availability at the Salem Best Buy?
How do I check my order status?
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Salem stores’ holiday hours?

Recent Reviews

4.1
(3819 reviews)
Guillermo L
November 13, 2026
1 out of 5
Best Buy has gone downhill. DO NOT use same day delivery! They use UPS owned "Roadie" and their service is awful. I preordered a game and now it's going to arrive a week post release. Completely unacceptable.
Response from Best Buy
November 13, 2026
Hello, Thanks for taking the time to share your feedback with us. We can understand pre-ordering a game and being excited to play it around the release date, but having unexpected delays with the delivery, wouldn't be welcome. We'd like to look into this with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/cD5aNH), Twitter/X (https://bby.me/Z1tpZq), or Instagram (https://bby.me/KsMPS7), and refer to your "Google review 254677" in your message.
D L
November 12, 2026
5 out of 5
The Manager, Kyle North, helped my friends and I during a midnight release and he and his team were exceptional from start to finish!
Matthew W
November 04, 2026
4 out of 5
Typical. Best buy experience. You can always find someone to help you out at BB.
Stephen A
November 01, 2026
1 out of 5
Bought a $400 Dyson vac and it died inside 2 months. Store refused to accept a return and told me to call Dyson. Customer service is dead everywhere but Costco. These guys deserve to go out of business.

About Best Buy Salem

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