Best Buy Salem

Oh, they have great customer service at the store. Whenever I need help purchasing a TV or a computer, they have someone in there to explain everything and that’s more than I can say for when you buy something online.

I was looking to buy three new tvs along with multiple accessories (wall mounts, soundbars, etc). I went in not knowing much, and Acxel was extremely efficient and helpful. He was very knowledgeable about the products and showed me every option. He was also personable and friendly, and helped in every aspect needed. The process which could've been long and tedious was quick and easy because of him. Would highly recommend his guidance when buying a tv.

went here black friday to do a price match (i know it’s insane) but ADAM made the experience so much less chaotic. he is truly an employee who goes above and beyond for the customers. he made us feel so welcome and made us laugh in stressful situations. We could not get through this without him and i’m so so grateful that he was our sales associate!

Two negative things happened in a single visit. I bought an Oura ring and tried to use two brand new $100 Visa gift cards that I had to offset the cost. They were initially declined so I got out of line, made sure they were activated and got back in line, this time with another staff member. Still declined. I got out of line again, called the gift card number to ensure they were activated and ready to use, and got back in line again, this time with a THIRD staff member - only for them to be declined again. I asked the staff member to check with a manager, which he did, and he came back to tell me they don't accept Visa gift cards. This is fine, but maybe make sure your team gets the memo so I don't waste a half an hour with three different reps who clearly didn't know the store doesn't accept Visa gift cards. Second issue in the same visit - while standing in line during this ordeal, I witnessed a staff member yell at a customer in front of a full line of people. The customer was attempting to get back reward points from a return and didn't understand that the points could not be converted to cash value or store credit. The customer was upset and a little pushy but he was NOT being loud or rude, he clearly just didn't understand how it worked and the situation could have been diffused if the staff member explained it better. Meanwhile, this staff member is accusing him of lying and speaking to him extremely rudely and loudly. It was uncomfortable. Teach your people how to handle challenging situations and deescalate. And in the case of the gift cards, maybe make sure they know how to work there in general.