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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3808 reviews)
Sterling S
September 23, 2026
5 out of 5
Always very helpful staff here. I always am able to find what I am looking for because of the staff.
Maybely C
September 16, 2026
5 out of 5
Muy chévere
Yelena
September 16, 2026
1 out of 5
On Sept 13th, I purchased a tablet on line. I was told by best buy that I would not be charged until it was shipped. and that it would arrive the following day.
Days went by and nothing was ever delivered. I checked the tracking and the tracking from some random company said it was canceled? It took forever to try and get a person to talk to you. I was told the delivery company made a mistake and now we are returning your money? I never received an email this is happening, the money is still charged on my card, I was home all day when they were supposed to deliver the order. So instead of redelivering this they are making me wait 14 days for me to get my money back, so now I can't even go to a real store to purchase my needed item. The best part is they will not take responsibility for their mistake. I asked the guy what's the purpose of having people order on line if you can not actually deliver the product people order? So here I am, stuck with no tablet, now having to go to my credit account and fight there! This is the most horrendous experience. I have no item, no money and zero responsibility from this shit company! BEWARE !!!!
AMADO K
September 02, 2026
5 out of 5
La tienda mas grande de Lawrence espectacular y buen trato