Best Buy Salem

Terrible customer service. Employees were rude and gave me incorrect information about the trade in program. When I tried calling the store to clarify information I was left on hold and nobody ever answered.

Best Buy needs to handle pokemon releases better I waited in line with my son at the Salem NH location and ended up not getting any boosters box because people kept showing up and meeting their friend or other half cutting everyone else in line they should go in back of the line like everyone else and wait and Best Buy should hand tickets out to people who been there waiting already it’s not right that others meet their friend or whoever and did not take the time to get there ealier like everyone else waiting

Credit card is rip off

Very frustrating experience. I came in specifically to buy a pair of headphones that Best Buy’s website showed as available in this store. I couldn’t find them on the floor, so I tried to get help. About half the employees seemed busy, while several others were standing around talking with each other. The first employee I asked said someone would come over to help me, but no one ever did. I eventually asked another employee, who searched for about five minutes before asking someone else for help, which essentially restarted the process. That employee then told me he was going to check in the back and would be right back. After waiting another 10 minutes, I saw the same employee rolling a TV out for another customer without ever coming back to me or giving me an update. I finally left after spending about 25 minutes in the store without being able to buy an item that the website said was in stock. I understand employees get busy, but the lack of follow-through and basic customer service was really disappointing.