How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3819 reviews)
Guillermo L
November 13, 2026
1 out of 5
Best Buy has gone downhill. DO NOT use same day delivery! They use UPS owned "Roadie" and their service is awful. I preordered a game and now it's going to arrive a week post release. Completely unacceptable.
Response from Best Buy
November 13, 2026
Hello,
Thanks for taking the time to share your feedback with us. We can understand pre-ordering a game and being excited to play it around the release date, but having unexpected delays with the delivery, wouldn't be welcome. We'd like to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/cD5aNH), Twitter/X (https://bby.me/Z1tpZq), or Instagram (https://bby.me/KsMPS7), and refer to your "Google review 254677" in your message.
D L
November 12, 2026
5 out of 5
The Manager, Kyle North, helped my friends and I during a midnight release and he and his team were exceptional from start to finish!
Matthew W
November 04, 2026
4 out of 5
Typical. Best buy experience. You can always find someone to help you out at BB.
Stephen A
November 01, 2026
1 out of 5
Bought a $400 Dyson vac and it died inside 2 months. Store refused to accept a return and told me to call Dyson. Customer service is dead everywhere but Costco. These guys deserve to go out of business.