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Frequently Asked Questions About Best Buy Salem

How do I check product availability at the Salem Best Buy?
How do I check my order status?
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Salem stores’ holiday hours?

Recent Reviews

4.1
(3556 reviews)
Saa H
April 20, 2025
4 out of 5
Hay empleados que en lugar de enseñarte donde esta lo que buscas, ellos te dicen vete al pasillo ** y cuando vas no ves lo que buscas🙆
David K
April 07, 2025
5 out of 5
Recycled computers. Free. Quickly done.
Emerson E
April 06, 2025
1 out of 5
The person who works in the cell phone department seems to be doing you a big favor by helping you, he forgot that this is his job, uneducated, rude and unprepared.
Response from Best Buy
April 06, 2025
Emerson, Thank you for the review. I can certainly understand your frustration with not receiving help in our Mobile Department. We always want our customers to feel welcomed and appreciated. I regret this was not the case for you. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 65015663. Regards, ^Kristy
Amanda L
April 02, 2025
1 out of 5
Literally can NEVER get any help at this location. I have been 3 diff times for 2 ipads and a modem (spending good money) & have asked for help & im always told someone will come out to help. Not once in my 3 trips has anyone come to answer my questions or assist me and i stay waiting wasting my time. oh and when you complain that noone ever came to help. They laugh at you. Finally just heading to target to get some actual service.
Response from Best Buy
April 02, 2025
Hello, Amanda, Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65000053 Regards, ^Brandon

About Best Buy Salem

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