Best Buy Salem

Worst store ever. I used to shop here all the time and there were sales associates on the floor, they were able to help and you could find them. Now, there is no one on the floor, and if you are fortunate to find someone after looking around for 15 minutes that don't know anything and say they are going to get someone then dissappear. Then if you can find what you need you stand in line forever as they only have 1 cashier to check you out. So now you're in line for another 10 to 20 minutes depending on if someone is returning something, picking up something or paying for something. I recommend people go elsewhere as the service is awful.

Un excelente lugar para comprar tecnologias

I am writing to express my disappointment with the service I received at your Salem NH Location today. I recently purchased two Lenovo laptops from your store and was satisfied with my previous experience. Today, I returned with the intention of buying one more laptop and a printer. However, upon entering the store, I was unable to find any staff to assist me. After walking around, I approached an employee and asked for help, but they walked away from me. I waited and continued to look for assistance for approximately 20 minutes but could not find anyone available. I then went to the customer service desk and requested to speak with a manager to explain my experience as an unhappy customer wanting to make a purchase. The representative at the desk informed me that the store was short-handed. However, I observed three employees standing nearby who appeared to be idle. Due to the lack of assistance and my unsuccessful attempt to speak with a manager in a timely manner, I decided to take my business to another retailer. I am very disappointed with the level of service I received, especially after having a positive experience with my previous purchase.

Friendly staff. However when presented with an issue the leadership left the poor person who didnt know anything struggle in their own. The leadership was only communicating through their radio system. The person was friendly enough just the leadership was weak and did not ever accept any accountability for the issues that were being addressed.