I stopped by Geek Squad to inspect parts of my first computer build. He found that my computer parts were not damaged at all and suggested that I finish my build. This motivated me to put the rest of my computer together and I got it working on my first try.
Comfortable inside (hot day), friendly, knowledgeable staff, good offer of different products, check out s staff was genuinely interested in customers and held a good conversation with me as I was checking out. Will easily go back again.
HORRIBLE service… went to purchase a computer. Got jerked around … although they appeared to be on thier phone they were all busy and when I finally insisted I needed help and had been waiting a young guy came but was no help. Step it up with your hiring Best Buy… I’ll never shop there again. Salem NH store👎 rude employees
Response from Best Buy
July 31, 2025
Gladys,
Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores. I regret to learn this was not the case.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/7i35pv), Twitter/X (https://bby.me/njb3nm), or Instagram (https://bby.me/wbowq9). I’d recommend sending a private message or DM. Please include Google Review 23061.
Regards,
^ Kristy
This place sucks, they never have ANYTHING in stock for games. Ps5 pro? Sure. The disc drive that goes with it? Absolutely not. Place is a joke
Response from Best Buy
July 27, 2025
Hello, Chris,
Thank you for reaching out to us here and taking the time to share this feedback. We understand how important prompt service can be to our experience, and we would be happy to take a closer look into this with you to document any additional feedback you may have. To continue, please send us a private message or DM at one of Social pages below with your full name, phone number, and email. We look forward to assisting you there!
Regards,
^ Brandon
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