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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3816 reviews)
Jeffrey D
October 05, 2026
4 out of 5
Very good customer service. Well stocked. Staff knowlegable.
Omar S
October 02, 2026
5 out of 5
Placed an order for pickup and Gianna was able to sort me out. Great customer service.
Paul I
September 30, 2026
1 out of 5
Wanted to get a new PC, went to BB in Salem, found the PC's, checked them out for about 15 minutes, found the one I wanted, looked for a salesperson, found one on his phone, I said excuse me, apparently his phone was more important than a $2000 sale of a PC because he tried not to acknowledge me, then said "just a minute", I waited about 5 minutes, ran out of patience and left, no intention of returning there. It wasn't busy by any stretch of the imagination, there were employees walking around but no one seemed to be doing much or helping customers, a big waste of my time
Gerard D
September 29, 2026
4 out of 5
Went to get my son an item. Was unaware they're remodeling