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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3637 reviews)
Kim J
September 29, 2025
1 out of 5
Never showed up for an install appointment. No communication. They completely didn’t care that we took the day off from work so we canceled the order. No apologies, etc,.
M P
September 28, 2025
1 out of 5
Shelves are bare , the employees if not standing in the front of the store they dont want to help . Went to the one in Maine S.Portland, totally different experience. Salem store is trash !
Response from Best Buy
September 28, 2025
Hello.
Not finding the help you need can definitely be frustrating. Can you please reach out to us on social media with more details about your experience? Also, please mention your Google Review #49306.
Facebook (https://bby.me/4k7wcv)
Twitter/X (https://bby.me/khfu8q)
Instagram (https://bby.me/8jpnky)
Patricia A
September 13, 2025
5 out of 5
I just had an outstanding experience at Best Buy thanks to Rachael Tracy! I was having trouble accessing my account along with a few other issues, and she was incredibly diligent in helping me through all of them. Rachael stayed by my side the entire time, even while I was on the phone with managers, until everything was fully resolved.
She was professional, kind, and compassionate, and her knowledge allowed her to solve a problem that three previous phone calls and another store visit couldn’t fix. Best Buy is truly lucky to have such a dedicated employee. Thank you so much, Rachael—I can’t say enough about how much I appreciate your help
Joel G
September 13, 2025
5 out of 5
This is the greater seller in the zone I highly recommend…..5 stars.