Best Buy Salem

Great experience

Very rude attitude of staff at pick-up

I had a bad experience when I ordered a MacBook Pro online. It was supposed to be available at the store with the configuration I was looking for. After a few hours and the order status never being updated from "preparing," I called to check on the status. The person on the phone asked me to hold on while she checked the order status. After a while, she told me my order was ready, and I could come in to pick it. I noticed the app order status was not updated yet, but since was told it was ready, I decided to drive to store from Boston. Luckily, the traffic was not too bad. When I arrived, I went to the pick-up counter, and there was a young, rude employee who didn't let me talk. He just said to hold on since he was just arriving and logging on to the computer. When he was done and scanned my order on the app, he said that my order was not ready and asked why I was there. I tried to explain that I had called and someone told me my order was ready for pick-up. He responded with a rude attitude, saying it was not true because I did not talk to the pick-up team. How was I supposed to know that someone from the store told me it was ready? Anyway, he said they would prioritize my order, but I needed to wait. I said okay. After a while, and with no update from him, I checked with another person who started working at the pick-up counter. He checked and told me they had only one of those computers at the store, and they could not find it. How is this possible? He said I needed to come back another time because they needed between one and two days to locate the computer. This was absurd. I left the store, and 15 minutes, I got a notification on the app that my order needed to be canceled or wait for 10 days to see if they find the computer. This was ridiculous. I spent hours driving for nothing. They were rude and unprofessional. Very incompetent employees. Best Buy needs to review this store's management and hiring and onboarding process.

Poor customer service/time management at Geek Squad in Salem, NH.Went to pick up my laptop which I declined additional service from. So it was supposed to be a quick pick up. Arrived at 1:02pm and left at 2pm for a pick up. Multiple customers came and were provided service. No employee came to check or provide an update unless I got up and waited in line for an update. No care for not just my time or the other customers who are waiting. At the same time, there are people in the back speaking loudly...Tje process of me getting my laptop back was 2 min.. With that being said, yhank you for your time but I will take my time elsewhere. Happy new year.