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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3641 reviews)
Germaine R
October 14, 2025
5 out of 5
Rachel and Aiden were amazing great customer service good people
John K
October 08, 2025
5 out of 5
I got great assistance from Reynaud and Nathan of Geek Squad
Foster R
October 05, 2025
1 out of 5
I came in looking for bookshelf speakers for a record player I bought. I did some research prior and pretty much knew what I needed in general. I walked in and talked to an associate who (after I told him the specific model player I have) first told me to look into bluetooth speakers (this record player is not bluetooth, good thing I did research). And then, he proceeds to tell me I need a stereo set and a set of separate speakers in order to make it work - which could have costed me over 500$ or more. I ended up ignoring him and got my own set of powered bookshelves speakers, which work fantastic, without any stereo at all, and for 150$! Make sure you to do your research before coming here, as I could have spent way more than double what I needed to if I had listened to this “audio specialists” advice. Bad customer service, I expect to be helped based on my needs, not scammed into buying something I didn’t need. It would have been perfectly fine if he just said “sorry, i’m not exactly sure”, rather than simply pointing me in the wrong direction.
Response from Best Buy
October 05, 2025
Hey there, Foster,
We understand your concerns with not receiving quality customer service during your recent visit with us. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/igcs6g), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #52044"
Kim J
September 29, 2025
1 out of 5
Never showed up for an install appointment. No communication. They completely didn’t care that we took the day off from work so we canceled the order. No apologies, etc,.