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Best Buy Salem
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3534 reviews)
murat e
February 17, 2025
1 out of 5
It has the slowest and most uninterested staff I have ever seen. I have been waiting here for about 2 hours. I asked for help from the staff 2-3 times. They still say someone will come. I think they are making fun of us.
Yılmaz H
February 17, 2025
1 out of 5
I died here while waiting help
Troy B
February 15, 2025
1 out of 5
Terrible customer service. AVOID! Would not honor a return with a receipt for even a store credit. Very poor management as well with bad judgement. I’ve been a loyal customer and previously recommended but no more. Way too many options to deal with lack luster, amateur level service and leadership
Use some common sense and your head for something other than a hat rack.
Response from Best Buy
February 16, 2025
Hi Troy,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and I can understand your disappointment that you weren't able to return your product. We'd be happy to discuss this further with you to ensure this feedback is documented properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64817828.
Thanks,
^Caleb
Igor T
February 10, 2025
1 out of 5
Rewards program is a fraud. They cancel orders and don't refund certificates.
Response from Best Buy
February 10, 2025
Hello, Igor,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64798434
regards,
^Brandon