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Best Buy Salem
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3463 reviews)
Armando R
November 25, 2024
1 out of 5
Absolutely the worst customer service ever! The delivery driver was dropping off a washer and dryer at my neighbor’s house and backed into my mailbox, destroying the entire thing. I’ve been waiting for a resolution for almost a month and have been ignored or transferred to departments that never answer or rerun calls. My next step is to file a hit and run incident report with the police. Absolutely horrible customer service and overall accountability. There’s no reason why it’s taking so long. The driver was clearly wrong and they should have handled it on the spot.
Response from Best Buy
November 25, 2024
Hey there, Armando.
Thank you for taking the time to provide your insight with us. We would like the chance to formally document your experience, and do what we can to further assist you. You have the ability to connect with a live representative through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64473106. We look forward to hearing from you.
Thanks,
^Jason
J G
November 24, 2024
1 out of 5
Worst customer service I've ever experienced. The manager basically told me that he could help me but wouldn't because he was too busy. Then, he walked up to the front security counter and chatted with the employee who was working there. He really didn't care. I will never shop there again.
Response from Best Buy
November 24, 2024
Good Morning, Jeffrey,
We certainly understand how you are feeling after not getting the assistance you needed when you reached out for help. Please feel free to send us a private message on social media, so we can connect you with a specialist. Be sure to include your Google review in your message: #64467626.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
David A
November 23, 2024
5 out of 5
Quite the collection of goods. More than tech. Competitive price points.
Rahul K
November 13, 2024
1 out of 5
Unprofessional and non-helpful staff. Worst experience.
Response from Best Buy
November 14, 2024
Hi there, Rahul.
Thank you for your review. We appreciate you visiting your local Best Buy store. Our expectation is for our Blue Shirts and Geek Squad Agents to provide knowledgeable and efficient service. Based on your review, I understand that wasn’t the case here. Our team, which is based out of our Corporate Campus, would like to learn more about what occurred. We’d also be happy to offer any assistance we’re able.
When convenient, please connect with us through Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64425075.
Kind regards,
^Sarah