Old school shopping experience at this Best Buy. Staff was knowledgeableand very helpful when I was searching for mics and amplifier.
We had a great experience buying a laptop with Robbie so decided to come back down even though it’s an over 2 1/2 hour drive to buy a dryer and upgrade our phones. We were in the store for over three hours and by the time we were done the associate we were working with said he wasn’t able to connect to the AT&T system even though our AT&T app said that we had purchased a new phone and billed us. It took us a week to try to fix this. Meanwhile, my husband had no phone during a family emergency and we couldn’t get ahold of anybody at Best Buy despite hours on phone and service requests. AT&T said they couldn’t deal with it because it was Best Buy’s issue so we had to take another day off to drive down and they still couldn’t figure it out -eventually after a week of calls and dozens of customer service agents, AT&T was able to cancel “sale” and reinstate our old phone. I would not recommend upgrading your phone at Best Buy!
Incredibly rude and unprofessional. Refuses to provide service and makes you wait 30+ min while they are just talking among themselves. They also remove negative reviews -- this is the second time I have had to write this...
Incredibly rude and unprofessional
Response from Best Buy
August 11, 2026
Hello.
We always want our customers to be happy with the service that we provide them. If you need anything, or have questions, please send us a private message on social media. Be sure to also include your review number, 201726, when reaching out. Thank you.
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