The phone customer service does not connect you directly to the store. “know before you go” does not apply- the store manager Daniel, would not honor the process described to me by Oushi (over the phone) - she instructed me to provide proof of warranty through the manufacturer’s website and further confirmed the item I needed is in stock.
This location is not convenient, but was the closest proximity(40 minute).
I called the local number again, while at the store, and it does not put you in contact with the store staff.
Response from Best Buy
May 29, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 158599.
Thanks!
The salesman that helped us out was great A+, when we returned to our car and found it damaged... I went back inside to ask them to page the plate #, asked them to call the police, asked them to see the video of our car, it felt as if we did something! completely useless people at this point... we will NOT ever shop this location again... I'm a firm believer that if 1 of the 3 people I encountered after the incident were our salesperson than we would not have had a good experience here... just plain rude and useless.
Response from Best Buy
May 22, 2026
Hello,
Thank you for reaching out to us with your feedback. Having your vehicle damaged in a parking lot is not great news, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/kVGtIz), Twitter/X (https://bby.me/uH1jPC), or Instagram (https://bby.me/utqTB4). Please reference Google Review, #155577.