I have never left a review ever but after the experience I had with Best Buy I absolutely need to. I purchased a new phone with them and was transferring over to a new carrier, the old carrier was making it almost impossible to transfer over and made it as difficult as possible. Mason stayed with us TWO hours after closing to ensure we were able to have a working phone even though he couldn't do anything on the Best Buy end. He genuinely cared about the outcome and made sure we had a spot to use the WiFi (because the old carrier turned off my data and I wouldn't have been able to talk to anyone if I left the store). Robbie, the manager, even called us while we were there and let us know how sorry he was and showed genuine caring as well with such an unfortunate situation. Exceptional staff with exceptional customer service. Will most definitely be exclusively shopping at this Best Buy in the future due to their customer service. Thank you, thank you, thank you to Mason and Robbie for being such caring individuals. We have a working phone now with a new carrier!!
Can't go wrong with Geek Squad services!
The technician, who installed my remote car start, was was excellent, no complaints. I just can't find the card he gave me. He was wonderful on the instructions and very clear of how to use it
Had what I came for. Needed to ask staff as not out and displayed. They had to search, I had checked online before driving there.