Best Buy Lebanon

This store sells fake tampering Nintendo games and refused to return. The store manager Jeremy was very rude, throwing the box on to the floor and turnaround. I am deeply offended by his attitude and gestures. Avoid this store, especially this guy, if you can.

Really bad experience here. We were traveling from a couple hours away because this was the closest place that serviced apple products, but I think it’s better to just go to the Apple Store in Manchester. We waited an hour past our appointment time just to be seen by someone, just to be told that they don’t service apple products there and they would have to send it to apple with a two week turn around time. Save yourself the time and just go directly to apple.

I had an issue exchanging a product covered by BestBuy TotalTech. Unfortunately it appears the associate assisting me was not clear on the process and I was left with a store credit and an option to repurchase the covered product for $100 more than I purchased it for, they also voided approximately $10 in rewards I used originally. I indicated to the store manager that I would not have consented to the return had I understood what they were doing and that I wanted my product back. Despite this the store manager said I had accepted the return and the product was now theirs and I couldn’t have it back. Instead of providing me assistance the store manager Jerry told me I would need to call BestBuy corporate. I bought TotalTech for the convenience, and for BestBuy to handle these warranty problems, since they continue to allow third party sellers on their platform it’s now complicating the TotalMember warranty process. I would give this zero stars if I could, I expect store managers to care enough to make things right.

Walked in for one item, staff member approached us, found the item quickly. Great service and professionalism.