Best Buy Lebanon

This was the worst service and customer service we’ve ever had. We visited Best Buy to have a screen protector installed. The Geek Squad technician placed a new screen protector over the cracked one. They informed us that since the screen protector wasn’t purchased there, we had to buy a new one or claim the warranty. When we spoke to the supervisor, they refused to take any action. We had to call 888 Best Buy to escalate the issue and then drive back to the store to have Geek Squad speak to management. None of the management showed any concern or willingness to resolve the problem.

Old school shopping experience at this Best Buy. Staff was knowledgeableand very helpful when I was searching for mics and amplifier.

We had a great experience buying a laptop with Robbie so decided to come back down even though it’s an over 2 1/2 hour drive to buy a dryer and upgrade our phones. We were in the store for over three hours and by the time we were done the associate we were working with said he wasn’t able to connect to the AT&T system even though our AT&T app said that we had purchased a new phone and billed us. It took us a week to try to fix this. Meanwhile, my husband had no phone during a family emergency and we couldn’t get ahold of anybody at Best Buy despite hours on phone and service requests. AT&T said they couldn’t deal with it because it was Best Buy’s issue so we had to take another day off to drive down and they still couldn’t figure it out -eventually after a week of calls and dozens of customer service agents, AT&T was able to cancel “sale” and reinstate our old phone. I would not recommend upgrading your phone at Best Buy!

Incredibly rude and unprofessional. Refuses to provide service and makes you wait 30+ min while they are just talking among themselves. They also remove negative reviews -- this is the second time I have had to write this...