Best Buy Lebanon

I went to this store today to return some Apple Mac Minis for which I had been given return authorization through my online account. The checkout clerk began processing my return, and a manager was called due to the value of the items. The manager canceled the return and told me that I had to ship the items back to Best Buy. I advised the manager that I had been told I could return them in-store and that I did not want to ship them back in 10 separate boxes. The manager told me he refused to accept my return and walked away. I then called Best Buy customer service. They requested that I put them on the phone with the manager because the store was, in fact, supposed to accept my return. The manager would not remain in front of me while speaking with customer service and walked away, so I was unable to hear the conversation. The manager then returned my phone but hung up on customer service before any resolution was reached. I remained in the store while on the phone with customer service for another 30 minutes, but the manager continued to avoid providing a reason for refusing my return. I drove more than an hour to this store to return these items and was refused without explanation. This is neither an ethical way to do business nor, in my understanding, an appropriate way to handle a return that falls within the return window. Surely, Best Buy's managers should understand their own policies. After a third call to customer service, Best Buy agreed to arrange a pickup of the return items from my home. The experience I had at this store today was, by far, the worst experience I have ever had with any retail store. I would recommend going to the Concord store or another location if you wish to be treated like a valued customer.

Funny and friendly, helpful staff

Two week return policy starts from date of online order not when it arrives five days later. Website sells products non refundable at store and does not list the fact you can't return to store. Cold customer service. Manager not knowledgeable of products or policies as they relate to online -v- store pickup etc.

I visited this store looking for some new tech gear, and it was a pretty middle-of-the-road experience. The selection was decent, and I did manage to find what I was looking for, but it took way longer than expected because I couldn't get anyone to help me on the floor. It’s a fine place to pick up electronics if you know exactly what you need, but don't count on getting much guidance from the staff.